Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Upgrading to Ignite Changes Charge Dates?

Has anyone noticed that when you upgrade to Ignite from Digital, the charge date gets moved up?Mine got moved up by about 2 weeks. So now I will have 2 Rogers charges within a month.I contacted Rogers on Chat and their agent informed me the billing s...

ChanPatr by I Plan to Stick Around
  • 40 Views
  • 0 replies
  • 0 likes

Where can I find my account number?

When I sign in to MyRogers it says to "Link a Wireless or Residential account" and to find my account number on my "your bill is ready" email, but that is incorrect.My billing email only has the account number starred* out other than the first digit ...

nix4 by I've Been Around
  • 101 Views
  • 1 replies
  • 2 likes

Billing Issue

I have a concern with you billing me 35 dollars more than our contract. I try to call to straighten out something that rogers had actually been preemptive about and get stuck with support that doubled down on me being wrong, and a long hold session w...

phalkon by I Plan to Stick Around
  • 117 Views
  • 3 replies
  • 0 likes

Getting ahold of management

After 3 days of agents messing with my account and causing issue after issue, tonight I called Rogers at 7:40 PM. I waited until 9:44 PM before an agent picked up. I asked if I could speak to a supervisor because 3 agents in a row have made mistakes/...

Switching to Rogers Has Been A Nightmare

I've recently switched from Freedom to Rogers and so far my experience has been an absolute nightmare... Here's a list of all my unresolved issues that I need fixes for:1. I'm on a 5G Infinite plan, but I'm not even getting 5G data anywhere I go. I'm...

tvnkg by I've Been Here Awhile
  • 322 Views
  • 5 replies
  • 0 likes

Rogers Special Offer Misleading

I have a Special Offer on MyRogers to upgrade my phone, including a $29.80 monthly on-bill credit for a Samsung S21Fe. Seems very tempting in the beginning. I selected the offer and moved to the next step, and the credit was reduced to $24.80! It mea...

ADaryaei by I've Been Here Awhile
  • 112 Views
  • 4 replies
  • 0 likes

One-time charges and credits

Hello,We are Ukranian Family and we took Rogers simcard in AirPort.We asked many time about first charge of sim card.Workers Said that we will not pay any money to sim card and also first month you dont need any payment but today ı can see in my Bill...

Mariia by I've Been Around
  • 59 Views
  • 1 replies
  • 0 likes

Upfront Edge Return Question

Hello. My current Upfront Edge Contract expires on Feb. 3rd. Decided to call and order the return kit. The return kit arrived and read the instructions. It says that I have a week to ship it before I get charged. Can I hold on to the return kit and s...

Customer Service - Feedback

Major Service interruptions all through May, June and July 2022. Filed Tickets.  Called. Issue under investigation. Demand compensation for days of no service on Rogers bundle including phone, internet etc...during WFH in pandemic.Rogers tells me the...

Missing Down Payment

I am coming to the end of my upfront edge plan and am trying to upgrade my phone. I had a message that I needed to pay 40% down. Anyways… I ordered my phone, made the down payment and then the system glitches.I checked my bank, money came out, order ...

Mgagnon79 by I've Been Around
  • 114 Views
  • 2 replies
  • 1 likes

Resolved! Past invoices

Hello, where can I access my past bills for Rogers.      ***Added Labels***  

CF10 by I've Been Around
  • 65 Views
  • 1 replies
  • 0 likes

Resolved! Tax Exemption/Exempt

How do you get the tax exempt for Rogers? is there a form someone can point me to?   ***EDITED LABELS***

Jand89 by I've Been Around
  • 12027 Views
  • 25 replies
  • 0 likes

Resolved! (-) Billing Amount

If your current bill is: -$XX. Does the (-) denote a credit on the account? I retty sure it must as I constantly end up overpaying throug bank.     ***Edited Labels***

sthom9 by I've Been Here Awhile
  • 15775 Views
  • 18 replies
  • 0 likes

Resolved! MMS DETAILED USAGE

Hi I was charged with MMS messages but the bill does not show the detail of time and date. How do I find this detail? The Myrogers online bill does not show that   *** Edited Labels ***

VOO by I've Been Here Awhile
  • 1630 Views
  • 6 replies
  • 0 likes

Resolved! Paying my financing balance after cancelling my account

I just switched from rogers to Telus. But I still have two phones in credit in rogers. The first one I have a remaining balance of $280 and the second one I have a balance of $1500. So I was wondering if there is a way I can still pay those phones wi...

Billing Issues

Hi,   I was offered a BYOD plan from Rogers with great incentives.  I was given a device credit and able to port my number as well as a discount for being a loyal customer through the years. I had been planning to switch over in the fall, once my pho...

Copy of Live Chat Support Transcript

Hello,   Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me!   **Labels Added**

OhHenrie by I've Been Here Awhile
  • 3736 Views
  • 10 replies
  • 0 likes
Labels