Account Support
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Where can I find my Account Number?

I haven’t found my rogers account number as they have mentioned that it should be in mail or in sign up process. My billing cycle is next month and I need account number to clarify billing’s. so please help me out. **Labels Added**

Navii by I've Been Around
  • 1 replies

Account loyalty

Is it normal to be loyal to company over 35years tenure and pay $300/MTH AND FOR THEM TO TELL YOU YOUR not a valued customer and tell you that you will not be getting any sort of loyalty discount to upgrade your service from legacy to ignite but if y...

Don35 by I've Been Around
  • 1 replies


I wnent to bank they told i have $7000 credit balance but on my rogers app ther is no any balance due i paid time to time not i talked to rogers by online chat they said there is 2 account with same id with billing address i am calling to validation ...

How do I get in touch with someone from the Fraud Department?

I recently made an address change in the wireless account profile. Then place an order of new phone. Two days after I received an email saying I needed to wait 3-4 weeks for backorder. Then I contact a representative via phone, she suggested I switch...

ResUC by I've Been Around
  • 1 replies

Cancelled TV Service Showing Active on MyRogers.

I recently switched providers and had everything cancelled at rogers. Internet and Phone have disappeared from my rogers account which is to be expected, but TV is still there and I still have the options to change package or add stuff to it. I got c...

Miklan by I'm Here A Lot
  • 4 replies

Rogers texting wrong names in promotional texts

I have multiple numbers on one account with Rogers. Rogers is sending promotions to all the numbers, but using only the account holders name, instead of identifying each user by the name listed within the profile of each account. Is anyone else who h...

kellyserge by I've Been Here Awhile
  • 2 replies

Name Display Not Working On Incoming Calls

When I receive incoming calls, there is never a name showing up unless they are already in my contacts. I see a phone number and the city they are calling from. Why no names anymore? ***Edited Labels***

Resolved! Device Down Payment Dispute

I recently moved from Telus to Rogers with new plan - 15GB Rogers Infinite plan with Device Financing on Jun 18, 2021. I made an upfront down payment of $271.20 (including taxes) on the same day (Jun 18, 2021) as part of the order to Rogers Communica...

ygsk18 by I've Been Here Awhile
  • 2 replies

Internet Modem Stolen at Doorstep on Delivery

I signed up for rogers internet yesterday at my local store and they shipped the modem to me. I inquired if they had one in the store that could be provided, but they said they will only ship it to me. When I got home from work today I checked the tr...

ElijahG by I've Been Around
  • 3 replies

Billing Issues

Hi, I was offered a BYOD plan from Rogers with great incentives. I was given a device credit and able to port my number as well as a discount for being a loyal customer through the years. I had been planning to switch over in the fall, once my phone ...

Please change the structure of the "Billing" Web Page.

When there is a "balance owing" on the account, Rogers puts up a little "payment date" banner, but it obscures the amount owing!!! Changing the sizing "percentage" within the browser does not help as both the page and the green banner resize together...


Rogers to Phase Out Services

I recieved a letter saying Rogers will phase out cable services and my current TV service will no longer be available. To avoid these impacts move to Rogers ignite. Is this true? I don't want ignite! ***Edited Labels***

mrpete by I Plan to Stick Around
  • 9 replies

Account Transfer

Hey, I recently transferred an account for internet to someone and I thought I was completely off the account but I still receive a email each month about the bill. I don't like how I'm not using the account but rogers still has my credit card inform...

Resolved! Email Confirmation

I received modem and smart tv, but I still haven't received confirmation email. ***Edited Labels***

CJ731 by I've Been Here Awhile
  • 2 replies

Rogers error still eating up my credit!

My Rogers cellular phone plan account profile has always stated I have reached over to the maximum credit limit of $300 every month, I always paid my bill on time, I have no direct deposit set up. I did phone and online chatted with Rogers but they s...