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Forum Posts

Misled about services and long wait times.

I have been in a back and fourth with Rogers for a few months regarding internet. I was lied to by a customer representative about fiber optic internet being serviced in my area, made to go without internet with the promise my area would be serviced ...

Mrobb13 by I've been around
  • 45 Views
  • 0 replies
  • 0 likes

Resolved! Suspicious Fraud

Hi there, I ordered a device on Nov 23 and joined the plan. Since I did not receive the delivery confirmation email, I called Rogers customer service and found out that my account is suspicious fraud. I tried to call the numbers with ext 8755 numbers...

vera_tse by I've been here awhile
  • 1597 Views
  • 9 replies
  • 0 likes

Two different addresses

Just started yesterday when I log into my Roger's account it shows my ignite internet and telephone at my address but ignite tv at a totally different address not related to me in any way.   My package it ignite 20 plus sports and I can not swap flex...

Biollw by I'm a senior advisor
  • 216 Views
  • 5 replies
  • 0 likes

Hidden Early Cancellation Fee

I called to consult when my contract will be end, the agent told me it is Oct 8th 2023 . Currently there is no promotion, my service fee will go back to no discount which will double the bill from $67 to $130. Thus, I called back on Oct 13 to cancel ...

superjay5 by I've been here awhile
  • 131 Views
  • 1 replies
  • 0 likes

Cannot upgrade two phones on one account online.

We are trying to upgrade the two phones on our account.  We spoke to customer service today and, in order to have the $60 connection fee waived, it was recommended we upgrade online.  We mentioned that we were having difficulty doing this ourselves. ...

md1970 by I've been around
  • 80 Views
  • 1 replies
  • 0 likes

Changing Phone Plan - Financing Program Promotion

Hi there,I am wondering if I change my plan, if I get to keep my Financing Program Promotion monthly credit. I have read over my financing agreement which referred me to my wireless service agreement. Within the wireless service agreement, the only s...

noahflash8 by I've been here awhile
  • 219 Views
  • 3 replies
  • 0 likes

Payment

Need to change my visa number as the old number was compromised       ***Edited Labels***

Clarice-87 by I've been here awhile
  • 99 Views
  • 1 replies
  • 0 likes

When will Rogers help me?

I dont know what else i can do, I am a Rogers Customer for many years, I have been a victim of fraud back in early December, Rogers identified fraud, informed me they will resolve it, and yet to this day there havent been any resolution, my account s...

sharingking by I've been here awhile
  • 256 Views
  • 3 replies
  • 0 likes

Rogers to Phase Out Services

I recieved a letter saying Rogers will phase out cable services and my current TV service will no longer be available. To avoid these impacts move to Rogers ignite.  Is this true?   I don't want ignite!     ***Edited Labels***

mrpete by I plan to stick around
  • 15304 Views
  • 38 replies
  • 0 likes

Billing and Hold Times

So...been on hold for 2 hours and haven't yet spoke to anyone, let alone a human. Signed on to Rogers six months ago. Have already had 2 outages of complete service, for a total of 5 days with NO service. Both required technician visits and complete ...

Fedup24 by I've been around
  • 105 Views
  • 1 replies
  • 0 likes

26% Tax

I live in BC. PST and GST should only be 12%. When I have internet with Rogers they charged me 62 after tax, which is 26% for tax. I can see the 12% of tax before promotion, but why I need pay 12% of the original price instead of what I should get fr...

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beth01 by I've been around
  • 131 Views
  • 1 replies
  • 0 likes

Resolved! Final bill and equipment return

I cancelled 2 Rogers accounts in the last few days.  Cell phone account closed over the phone on November 14.  Shortly after I saw the account posted CANCELLED on the MyRogers web page.    Home services were cancelled November 20, but still show acti...

chichi by I've been here awhile
  • 724 Views
  • 6 replies
  • 0 likes

Customer Retention

I have been a Rogers customer for thirty plus years. I currently have bundled promotions ending in march. My bill went from $207 to $229 and will be heading north of $300. Wondering if anyone here can help to reduce costs back to reasonable amount.  ...

jimbob7 by I've been here awhile
  • 89 Views
  • 1 replies
  • 0 likes

What is the timeline for a backorder phone?

I ordered a iPhone 14 Plus128gb midnight few days ago but it is in backorder status. I checked my order status but there was no estimated time. Is there any way to check the timeline?    ***Edited Labels***

Kevin1211 by I've been around
  • 135 Views
  • 1 replies
  • 0 likes

Billing/Plan Issue

I have had an ongoing issue with my plan since November 2023 and the service is terrible in helping me resolve this. I was sold a plan and phone through the call centre on cyber Monday. The plan was for 42$ and the phone was 10$ monthly with financin...

Jamcage by I've been around
  • 103 Views
  • 1 replies
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Resolved! Getting Billed for Cancelled Account

I cancelled my Rogers Internet back in Nov 28th 2022 and I'm getting bills every month for 4 months!   This is frustrating! As I cancelled my Rogers Internet back on Nov 28th, 2022, and then returned the modem within the 30 days that was recommended,...

I was sent the wrong phone.

They offered me a good package with Samsung S24 ultra included, but they sent me iPhone 15 pro max, I returned the phone to Rogers, and reported the fraud since February 2, 2024, but until now Rogers has not done anything about it despite I called Ro...

carneyle by I've been around
  • 114 Views
  • 1 replies
  • 0 likes

Fee to Transfer Lines

I have had a family plan of 4 lines since 2012. Today I called to have them divided into their own accounts. Rogers wants to charge $50 for admin fees? I explain they’re not new accounts and they should be happy to keep them as customers, not charge ...

Higher costs

Good morning,   I have tried the last couple days to get through to you guys. My home bill has gone from $192.63 to $258.76? I'm hoping this is a mistake. We have been a loyal customer for many years with my three home accounts and my business cells....

Wireless Service Suspended

Roger's service is very dirty. My account has been suspended three times in one month without any region due to system problems   *Added Labels*  

Jdkamal by I've been around
  • 110 Views
  • 1 replies
  • 0 likes
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