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Forum Posts

Instructions on returning Rogers equipment.

I just got the instructions via email. I only see  TV box under 'equipments to return'. However, I have a TV box and a modem for the Internet. Should I return box equipments using the same waybill?  Also, my postal code in the waybill is wrong; it is...

Being asked to pay for unknown account

Hello,   I'm here asking for help. For the past couple of months no one has been able to give me any guidance including Rogers.   Last year I signed up for internet service with Rogers. I live in Ontario and that was the only service I had with Roger...

isshe by I've been around
  • 1897 Views
  • 3 replies
  • 0 likes

Resolved! Change my Name on the Account

Hi! I was wondering if I could change my name on my account without faxing or mailing. I don’t own a fax machine and really find it odd I have to pay out of pocket to send you a letter just to change my name on my account. This all seems so archaic a...

Double billing

My husband had a bundle TV popular and internet bundle with Rogers. Less than a month ago he passed away and I contacted Rogers to ask whether it is possible to downgrade this bundle to TV Essential and internet. I received positive response and was ...

Tortyliza by I plan to stick around
  • 379 Views
  • 11 replies
  • 1 likes

Better plan recommendation

Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch?   **Labels Updated**    

jolay26 by I've been here awhile
  • 874 Views
  • 4 replies
  • 1 likes

Very Disappointed

So upset. We had the whole family with Rogers. Recently my husband and Ii switched. More recently we asked our daughters to pay their own phones as they are all adults and more importantly my husband was diagnosed with stage 3 cancer in which he had ...

JeannineaB by I've been here awhile
  • 247 Views
  • 3 replies
  • 0 likes

Disappointing Initial Experience

Decided to switch from Bell to Rogers. Went online and purchased a phone with a plan. Received an email saying the phone was ready for pickup, location was unfortunately 45 mins minimum from my place. I get there, my account has been flagged for frau...

Disney+ Activation Solved

This is to help anyone else who has been frustrated with how to activate Disney+ with the Rogers promo.   We upgraded our plan several days ago and were told that we were eligible for Disney+ w/ ads.  This was confirmed when we received our updated t...

kpeglum by I plan to stick around
  • 206 Views
  • 1 replies
  • 0 likes

Disney Promo for Xfinity.

How do i activate my Disney account that came with signing up with the new Xfinity TV? Rogers is horrible for  providing info       ***Edited Labels***

JrB1679 by I'm here a lot
  • 694 Views
  • 10 replies
  • 0 likes

Useless Anna …

Why can't we cancel specialty channel via My Roger’s like Bell. Tried and was directed to “Specialist” via Anna chat (useless). Spent 2 hours waiting and watching queue numbers draw down until I was #2. And next thing I know I get a message asking me...

Kookla123 by I'm here a lot
  • 169 Views
  • 1 replies
  • 0 likes

Save & Return Device - 3rd Party Battery

If I replace the battery in my iPhone from a 3rd party repair store, will they still accept my returned phone at the end of my 2 year term? My battery is really low and I charge it 2-3 times a day. I use my phone for work and can’t stand constantly h...

Siel1110 by I've been around
  • 185 Views
  • 1 replies
  • 0 likes

Seniors Plan

Does anyone know if it is possible to switch to the seniors plan for an existing customer. I have been a customer for about 25 years, and it seems wierd that the discount is for new activations only.        ***Edited Labels***

svniron by I've been here awhile
  • 20983 Views
  • 10 replies
  • 0 likes

Resolved! Rogers winback team, failed call, March 2024

Hi, I am from Montreal, Canada. Here I will try to explain of what happened after receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads it and listens to all the calls that have been made...

joe_black by I'm here a lot
  • 12339 Views
  • 6 replies
  • 3 likes

Avoid Rogers - they cannot keep your account safe

TL;DR - Rogers keeps sending my account information to a person not part of my family account and I've received that person's Rogers bill. Changes were made to my account and I was not notified of these changes. Seemingly, no one at Rogers can explai...

"Credit Limit" suspensions

Rogers came up with a genius money grab idea.They set a so called "credit limit" on my account at about 2/3 of my normal monthly bill.So every time they issue a new bill my account gets suspended without warning.Worst company management ever. I am a ...

Csaba by I'm here a lot
  • 414 Views
  • 5 replies
  • 0 likes

Frustrated

Just received a call saying my current lan is running out. Been a loyal customer for 3 yrs but they are ginna start charging me 6 dollars more for my current plan but not my receivers which were originally free are gi na cost me an extra 60 a month. ...

Wrees by I've been here awhile
  • 689 Views
  • 2 replies
  • 0 likes

Rogers prices are wild!

I've been a loyal Roger's customer for around 15 years. Today I contacted them to switch to a cheaper plan. I'm currently paying $107 a month for a 100gb plan (I barely use 10gbs) with a financed Samsung S23 FE. They could not offer me anything bette...

KarieEM78 by I've been around
  • 283 Views
  • 2 replies
  • 0 likes
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