Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Home internet - Monthly Payment Reporting to Credit Bureaus

Hello, I hope this message finds you well. I am reaching out to inquire about whether or not Rogers reports my home internet monthly payments to credit bureaus such as TransUnion or Equifax. As I understand it, reporting my payments can positively im...

Pouyan by I'm here a lot
  • 2549 Views
  • 10 replies
  • 0 likes

Worst company ever

How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . O...

Swan53 by I've been here awhile
  • 316 Views
  • 2 replies
  • 1 likes

Leaving after 20yrs. Never delinquent.

No, Rogers, I've that payment today after you and your bank screwed up and made it my mess to clean up with my time on no notice. I'm changing providers. I expected better service than this for the price I've been paying all of these years, clearly a...

Paxdriver by I've been around
  • 137 Views
  • 1 replies
  • 1 likes

Equipment Return

I have returned ALL THE EQUIPMENT in ONE ORANGE COLOR NIKE BOX (1)Rogers Ignite TV Box, (2)remote controller, (3)power adapter for TV Box, (4)Ignite WiFi Gateway and (5)power adapter via Canada Post. Canada post tracking shows that package has been d...

MiraJin by I've been around
  • 128 Views
  • 1 replies
  • 0 likes

What is the timeline for a backorder phone?

I ordered a iPhone 14 Plus128gb midnight few days ago but it is in backorder status. I checked my order status but there was no estimated time. Is there any way to check the timeline?    ***Edited Labels***

Kevin1211 by I've been around
  • 346 Views
  • 3 replies
  • 0 likes

Resolved! Paying my financing balance after cancelling my account

I just switched from rogers to Telus. But I still have two phones in credit in rogers. The first one I have a remaining balance of $280 and the second one I have a balance of $1500. So I was wondering if there is a way I can still pay those phones wi...

Frustrated with the Service

I have been out of internet for the whole day, called Rogers for 6 times until 10:30pm….No one can help with the issue. Was told i need to upgrade my modem, fine, please upgrade….then was told monthly fee will double…..i have ran out of all of my wor...

Zivenyin by I've been around
  • 164 Views
  • 1 replies
  • 0 likes

Misleading Offer

The agent give me a trick offer, they give a trick offer to make change my internet service from bell to rogers, after that they told me the offer is for Ontario NOT NB.   ***Edited Labels***

di111 by I've been around
  • 187 Views
  • 1 replies
  • 0 likes

Customer Service

Worst experience yet again!First my ID gets stolen from Rogers and then you just keep messing up my account.They’ll you on hold forever and/or say they will call back and don’t. New customers get the better service and current customers pay more. At ...

Scammed by I've been here awhile
  • 202 Views
  • 2 replies
  • 0 likes

25 year loyal customer very disappointed with Rogers.

I have been a loyal customer for 25 years. I am paying $70/ month for a terrible plan. Roger's will not offer me a better priced plan. They will not escalate to a manager. The only thing they say is sorry we can't help you. Which really means pay mor...

Ianp by I've been here awhile
  • 284 Views
  • 3 replies
  • 0 likes

Resolved! return a payment made to a wrong account

I have rogers internet service and the payment I made recently got posted to a incorrect rogers account. I called customer service asking them to transfer or refund but to my disappointment they said the payment cannot be transferred to my Rogers acc...

Maazu by I'm here a lot
  • 9268 Views
  • 19 replies
  • 0 likes

Understanding my increased bill.

I have recently, switched from Rogers to another provider for both my phone and internet.    The increased billing along with the amount of time to resolve questions with a live agent made me leave the service. I was a user for nearly 2 decades. I ha...

ME_and_YOU by I've been here awhile
  • 164 Views
  • 1 replies
  • 0 likes

Resolved! Final bill and equipment return

I cancelled 2 Rogers accounts in the last few days.  Cell phone account closed over the phone on November 14.  Shortly after I saw the account posted CANCELLED on the MyRogers web page.    Home services were cancelled November 20, but still show acti...

chichi by I've been here awhile
  • 1401 Views
  • 8 replies
  • 0 likes

Resolved! Getting Billed for Cancelled Account

I cancelled my Rogers Internet back in Nov 28th 2022 and I'm getting bills every month for 4 months!   This is frustrating! As I cancelled my Rogers Internet back on Nov 28th, 2022, and then returned the modem within the 30 days that was recommended,...

Rogers to Phase Out Services

I recieved a letter saying Rogers will phase out cable services and my current TV service will no longer be available. To avoid these impacts move to Rogers ignite.  Is this true?   I don't want ignite!     ***Edited Labels***

mrpete by I plan to stick around
  • 17871 Views
  • 44 replies
  • 0 likes

Loyal customers less important than new subscribers

Well the typical game as the discount period is over, huge increase in price.  Why are new customers offered internet at $50/month vs ~$100 for folks like me who have been with Rogers for >25 years. What is wrong with Rogers treating loyal customers ...

Welcome Bonus and New Account Credits Missing

I received an email promo from rogers@e.rogers.com with an exclusive welcome offer of additional $5/month off on top of any current promotions for 24 months when I activated a Rogers infinite plan and limited time offer ends 05/02/2024. I called the ...

Rogers changing personal imfo...

Why did you change my legal name and my DOB? This was done internally by Rogers. Why.This week I got a notice of default. How interesting. Does not show on my current invoice or online.Can't get to speak to any responsible person in Rogers. So far 80...

Quinny by I'm here a lot
  • 413 Views
  • 5 replies
  • 0 likes

Resolved! Continues Worst Service Award

After posting my last unsatisfactory service last week. I received a call from Office of the President, an advisor named Chris G. Of course, he offered to help me bit again is fruitless which he said will contact me to resolve within the next 48 - 72...

JoeJoe2020 by I've been here awhile
  • 336 Views
  • 2 replies
  • 0 likes
Labels