It is very frustrated that the call does not go through regardless the time of the call (“high volume…cannot answer call at this time”or have to wait for a long time), after 3 calls with long wait multiple attempts last few times, I was assured that ...
I am writing to formally lodge a complaint regarding incorrect charges on my account related to a phone I returned on June 10th, 2025.Despite returning the phone as instructed, I have been charged for two phones and associated one-time fees, which is...
I was promised a different deal by the Field agent while taking the connection. The agent had promised 1000 minutes of international calls to some countries including usa and after I made the call I was charged for it. After repeated attempts to solv...
They charged me more than the amount I paid, so I don't agree. The money is so expensive that they can take it from me like that. ***Added Labels***
I’ve been charged for not returning my phone. When I did return it and used your tracked box. I’ve already spoken to customer service about this for an hour and was told they would take care of it. Now I have a $663 charge on my card for a device tha...
I am not using my phone at all when I am out of Canada, but how come Rogers still charge the roaming fee daily - $16? How can I cancel this roaming service? Thanks **Labels Updated**
I returned two save and return phones last month well in advance of the deadline and have photos and proof through the tracking that Rogers received them. Got a text two weeks ago from Rogers saying I didn’t so I had a lengthy chat online and was tol...
I received an email from Rogers yesterday at 11:38am reminding me that my Save and Return term ends today, and to return or upgrade the device promptly. When I went to the store they refused to return the phone citing you have to come in before the ...
I was charged for a phone that was returned and cancelled! When I spoke with the representative on the phone they told me there would be no charges since the phone was not opened and is being sent back the same day it was delivered. Why is the cost o...
Hello, I’m reaching out regarding the 3-month Sportsnet+ promotion that is supposed to be included with my Popular 5G phone plan. I understand that I should have received a promo code within 4 days of activating the plan, but it has now been over a...
Frustrated getting through to customer care, after many attempts and ques as long as 99 ahead of me, chat still could not tell me what to do.. transferred to other departments, getting disconnected... then finally after hours they tell me to call .. ...
I switched my phone number from Koodo to Rogers on May 27, 2025, through a Rogers representative who visited my home. However, I found the service quality to be very poor in my area due to weak signal. So, on June 6, 2025, I canceled the service and ...
I have been a customer of Roger's for 21 years, never changing my number. Two year and counting battle to have a military discount implemented. To years of overpaying, paying for a discount that is advertised, I have the proof. I rescind permission t...
I am very upset and stressed out! I was offered the $20 financing option for my Google pixle 9 but instead given a $60/month Financing plan?! When inquiring I was told I can finance for $10 and return the device or I could sign up for $20 and keep th...
Hi rogers over charged me i contacted support they raised ticket to process credit but been more than a week and no update *Added Labels*
I was charged for data roaming even after it was off. Data roaming was only on for one day and if it charged for that day 14$ day, then I don't mind to pay that bill. But, I charged for 6 days of Data roaming where I only received the call and make t...
Has anyone experienced this scam! About a year ago I switched over our phones from TELUS. I was offered a good monthly rate from Roger’s and was told I would receive a refund for the setup fees the following month. The refund did not come the next mo...
I had some billing issues with my home internet service, so I decided to reach out to Rogers’ online chat support. After waiting a few minutes, I was connected to an agent named Harsha. That’s when things started to go downhill.I explained my situati...
Why at the end of my contract I asked fir it to be canceled then for 2 years get harrasment towards an over due bill I don't understand how you can charge someone when the contract fully ended and they ask for the plan to be terminated Roger's let's ...
For the third time since moving to Roger, I am not receiving my bill with the correct amount. The first time, it was corrected after many calls. The second bill was also incorrect, but because it was only $3 more, I did not call again. However, this ...