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Roaming Charges

I am outside Canada and remove my Rogers sim card and replaced it with local sim card, but i was still charge $15 per day. Rogers notified me thru email       ***Edited Labels***

Ceasar112 by I've been around
  • 122 Views
  • 1 replies
  • 0 likes

Resolved! Internet service cost breakdown in a bundle

Is there a way I can see what portion of my bundle price was spent on internet service specifically?   I'm doing my taxes, and one of the questions I'm being asked is how much I spent on internet service. The other services in the bundle are not rele...

jennfraser by I've been here awhile
  • 203 Views
  • 3 replies
  • 1 likes

Resolved! Likewize stole my money

The company Rogers is partnered with for device protection, Likewize, is a scam operation.    I received a new phone from them in early January, and immediately returned my damaged device. A month later, I was charged $900. When I called them, I was ...

willbonness by I've been here awhile
  • 265 Views
  • 2 replies
  • 0 likes

Rogers not honoring the offered discount

I have 4 mobile lines for the house hold in my account. Was a FIDO phone client for quite a few years. Recently, FIDO started increasing the prices, so I called with a request to find any possible credit/discount to maintain the bill within the prior...

Un Resolved Customer Complaint (#xxxxxxxxx)

This has been on since January 15, 2024. Customer Service is not able to resolve my complaint. I was charged initially the sum of $101.75 for making an international call to South Africa, which I disputed. Yesterday, I received an email from Rogers C...

Michael43 by I've been around
  • 15246 Views
  • 1 replies
  • 0 likes

Misled about services and long wait times.

I have been in a back and fourth with Rogers for a few months regarding internet. I was lied to by a customer representative about fiber optic internet being serviced in my area, made to go without internet with the promise my area would be serviced ...

Mrobb13 by I've been here awhile
  • 270 Views
  • 3 replies
  • 0 likes

Charged for invalid text intl mms

I have an account with Rogers and I have two numbers with them. They charged me for texting two numbers from the US:558 198 ****558 199 ****Both numbers are invalid and the messages could’t be delivered because the numbers do not exist. I realized th...

Michelneto by I've been here awhile
  • 255 Views
  • 3 replies
  • 0 likes

Receive SMS without roaming

I use an eSim provider for data while travelling. But I need to be able to receive SMS sent to my Rogers phone number for two factor authentication into various Web services. Can someone please walk me through the settings to configure this on an And...

rnantel by I've been around
  • 193 Views
  • 1 replies
  • 0 likes

Roaming Charges

I came back from our winter vacation and I got a surprise bill from Rogers. I suspended my service for about two and a half months and restarted on Jan 23 at the end of the cycle.I used my iPhone via Whats app removed my SIM card just in case, and pu...

keswick by I've been around
  • 274 Views
  • 2 replies
  • 0 likes

Phone Services Abroad - Roaming Charges

Just wondering if I get charge on my bill when I’m traveling but my data is off.I get calls but I don’t know if answering cause roaming fee. Also is just open the wifi to get signalThank you     *Added Labels*

Resolved! SMS MMS billing practice

Billing not listed on Roger's bill for SMS and MMS Canafa to USA. Cannot verify if the text messages are sent from my cell phone or a app. Rogers needs to have detailed billing information on the bill. Like the SMS phone number and Date of text messa...

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