I had a problem with the thermostat supplied by Rogers. Getting it properly replaced, given Rogers’ misconduct and mistakes, was a nightmare. Details below. The credit I received from Rogers was pathetic, completely inappropriate and calculated on a ...
Rogers steal money and time from their customers and is completely dishonest and charges you for the service they don’t provide. I had to change my address and they could not cover that are but they made me to continue to pay monthly till the end of ...
After 30 years with Rogers just switched everything over to Bell. So sick of waiting an hour to speak to someone in customer service, sick of my bills always being wrong, sick of trying to use the stupid Anna and getting disconnected, sick of bein...
I switched from legacy cable to infinity end of Jan 2025. Received my first infinity invoice in Feb 2025 AND also billed for my legacy service in Feb 2025. Called support was advised we were not charged for the cancelation of legacy as we moved ov...
When I signed my 2 year contract the price was to be fixed for the 2 years. About 6 mos into it, the monthly price started to increase. When I called it about it, I was told only the bundle is fixed, and they can increase the rental charges whenever ...
Hello, I recently tried to return a modem. Rogers said that they would send me a return label. I never received one, and on February the 26th, I was charged $249.95 for this unreturnable modem. The required payment date is in thirteen days and reachi...
I’ve been trying to reach Roger’s by phone but have been disconnected twice after spending over 40 minutes on hold each time. I just returned from a month in SE Asia and while I was away my credit card was compromised. My bank immediately deleted my ...
Is there a way I can see what portion of my bundle price was spent on internet service specifically? I'm doing my taxes, and one of the questions I'm being asked is how much I spent on internet service. The other services in the bundle are not rele...
Hi guys,I have called your customer service twice to ask for a waybill label in order to return your equipment.They told me in 48 hours, I do receive it in my inbox but it never came.This is horrible. I have been charged as it’s past 30 days.Please k...
After moving away and cancelling my phone plan in January I have been notified out of the blue that I have a new payment of $70 required by 2nd March, even though upon logging in to the My Rogers app it says that my account has been cancelled. Given ...
I absolutely hate when companies deliberately hide important details in their product descriptions to take advantage of their own customers. It's not difficult to add a disclaimer like "when in Canada only" to "Unlimited International Text, Picture a...
What are the costs of roaming for 1 month in Indio, ca? **Labels Updated**
Billed for Cancelled Service *Added Labels*
Hi,I have had Rogers Infinity Home Internet since 2022. In August 2024, a salesperson from Rogers called and offered me a new plan: 1.0 Gbps speed with a $5 discount on my monthly bill. However, they did not mention that this offer came with a 24-mon...
I am being charged for my old closed account 2******0 and new account 5******5 at the same time.I was with Roger’s on 3 years contract for business internet which is supposed to end on feb1 2024. I called them on dec 8 2024 to discontinue my service ...
I was trying to upgrade my phone on November 29,2024 and it has been one of the worse and complicated experiences I’ve ever had, first I got a new phone, then I didn’t like it and wanted to exchange it to another device. I have been told by rogers cu...
Pathetic service and no transparency This is to express my frustration regarding the unauthorized changes to my account, resulting in excessive charges. On October 27, 2024, I ported number out my number A and added C. I was assured no changes would...
I've already returned the device via purolator using the waybill given to me by online customer service, it was received November 8th (two weeks ago now) and i even spoke with someone yesterday confirming it was received. So why did i get an email st...
I had Rogers Internet with a discount, i believe, for at least 3 years now. However, my last bill was billed 3.5 times higher than my regular price. ($100 to $350). I was not expecting just a drastic expense and not doing well financially. I wish I h...
I paid my December bill of $56 on December 18, 2024. My next billing period was set to begin on January 4, 2025. However, I ported my number to Fido on January 9, 2025, and discontinued my services with Rogers.To my surprise, I have received another ...