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Forum Posts

US text message charges from group chat?

I'm really confused about the way you bill for US text messaging. I'm in a group chat with my spouse, mother/father & brothers in-law. Everyone except the brothers live in BC, they have US phone numbers. The brothers were here visiting from Californi...

Resolved! Bonus Data Added Without My Authorization?

Hello.My current plan is a Corp plan that allows for 5 GB per month. I am 10 days into my cycle and suddenly I’ve gained an additional 5 GB of data ( total 10gb).Is this some temp bonus or did someone make some unauthorized changes? Haven’t received ...

Usage Charges for Infinite Customers?

I have been an Infinite customer for several years. Recently, I started to receive messages saying that I have usage charges for excess data. Infinite customers do not have a limit. What is going on? **Labels Added**

Garth2 by I've Been Here Awhile
  • 1 replies

Resolved! Voicemail Prompt Levels: Help article not accurate

instructions for changing voicemail prompt levels can be found here. The section I am having trouble with is point #5: 5. From the Administrative Options menu, select Prompt Level by pressing 3. You will then be able to change your Prompt Level to: S...

robertjb by I've Been Here Awhile
  • 10 replies

Resolved! Premium SMS - Unable to receive verification codes.

I switched phones and I had to setup all my apps again. I to my surprise I am not getting any verification codes anymore. Rogers blocks them with no work around. I spoke to an agent and all I got is ya they're blocked and the block can't be removed. ...

Azm by I've Been Here Awhile
  • 72 replies