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Forum Posts

Regretting changing to Rogers: Can't Get Help Changing Channels

I am a new customer and so far the service is a 2 out of 10. All I want to do is add channels and no one can help me.....first call I waited 20 minutes and then got hung up on.....then my second person has now transferred me somewhere else and 15 min...

Suz3 by I've Been Around
  • 225 Views
  • 1 replies
  • 0 likes

Resolved! changing from Ignite TV to Ignite Internet with Smartstream

If I want to move from Ignite TV to an Ignite Internet with Smartstream package what are the required steps? Is it merely an account change or does the shift require a hardware change (i.e. different modem or boxes)? Very hard to find this informatio...

lgsshedden by I've Been Here Awhile
  • 244 Views
  • 1 replies
  • 0 likes

Resolved! $9 wireless Value Packs

When were these $9 Value Packs introduced? They are a much more reasonable deal than the a la carte options available previously.   https://www.rogers.com/consumer/wireless/add-ons   - Premium Voicemail-To-Text / iPhone Visual Voicemail - 35 voice me...

EugW1 by I Plan to Stick Around
  • 504 Views
  • 2 replies
  • 0 likes

US text message charges from group chat?

I'm really confused about the way you bill for US text messaging. I'm in a group chat with my spouse, mother/father & brothers in-law. Everyone except the brothers live in BC, they have US phone numbers. The brothers were here visiting from Californi...

Resolved! Premium SMS - Unable to receive verification codes.

I switched phones and I had to setup all my apps again. I to my surprise I am not getting any verification codes anymore. Rogers blocks them with no work around. I spoke to an agent and all I got is ya they're blocked and the block can't be removed. ...

Azm by I've Been Here Awhile
  • 20078 Views
  • 72 replies
  • 1 likes

Resolved! Bonus Data Added Without My Authorization?

Hello.My current plan is a Corp plan that allows for 5 GB per month. I am 10 days into my cycle and suddenly I’ve gained an additional 5 GB of data ( total 10gb).Is this some temp bonus or did someone make some unauthorized changes? Haven’t received ...

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