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account suspension

I am writing to express my deep disappointment and frustration regarding the unacceptable level of service I have experienced with my home internet connection provided by Rogers. As a resident in a condo building with a contractual agreement for inte...

Incompetence & Vague Assurances

April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido p...

Jefflant17 by I've been here awhile
  • 214 Views
  • 2 replies
  • 0 likes

Unfair Billing for a Seasonal Suspension

I came away from Canada at the end of October and haven't used my number since. In November I had requested for a seasonal suspension and been told it costs $7/month plus taxes, and that this can be done for 185 days. However, I have been constantly ...

TrishaMalik by I've been here awhile
  • 229 Views
  • 2 replies
  • 0 likes

Resolved! line suspended before payment date

Rogers suspended my friend's line for non payment before the date of payment !!!  Why ? She also has automatic payment enabled so there is zero reason why they would suspend the line without any heads up.  The irony is that the bill is even higher th...

whysomuch by I've been here awhile
  • 200 Views
  • 1 replies
  • 0 likes

Roaming Charges

I came back from our winter vacation and I got a surprise bill from Rogers. I suspended my service for about two and a half months and restarted on Jan 23 at the end of the cycle.I used my iPhone via Whats app removed my SIM card just in case, and pu...

keswick by I've been around
  • 361 Views
  • 2 replies
  • 0 likes

Wireless Service Suspended

Roger's service is very dirty. My account has been suspended three times in one month without any region due to system problems   *Added Labels*  

Jdkamal by I've been around
  • 219 Views
  • 1 replies
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Resolved! Contacting the fraud department

My boyfriend waited 45 minutes in a store for service and got fed up, went home and made an online order instead, wanting to switch from Bell after I told him about Rogers being a good company.  They cancelled his order without notice.  He chatted on...

Resolved! Service suspension

If I suspend my ignite service while on vacation will there be enough signal to enable me to check my security cameras and mini split   *Added Labels*

TMPP by I've been here awhile
  • 528 Views
  • 2 replies
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Suspend account with balance owing

Hi, I have a balance owing and since I'm not able to pay it, what are my options? I do have a promise to pay setup for Feb 9, I just did that to extend my service another week! Please help     **Added Labels**

JimTheo by I've been around
  • 400 Views
  • 1 replies
  • 1 likes

Resolved! Temporary Suspension on Ignite

I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...

igcg53 by I've been here awhile
  • 4580 Views
  • 14 replies
  • 1 likes

Rogers phone number

What phone number do I call to temporarily suspend my Ignite Internet and TV services while on extended vacation?       ***Added Labels***

Harv1 by I've been here awhile
  • 380 Views
  • 1 replies
  • 0 likes

Calling the Fraud Management Team

Hi,    My Fido account was suspended for no apparent reason and I called customer service to get it sorted out. After being transferred across several departments because no one had ANY idea what was going, I was given the number for the Fraud Manage...

michmich by I've been here awhile
  • 481 Views
  • 2 replies
  • 0 likes

Internet Vacation suspend

What happens to my mobile billing when I put my Internet on Vacation? Does it stay the same?       ***Added Labels***  

Rasmatazz57 by I've been here awhile
  • 1029 Views
  • 3 replies
  • 0 likes

Suspend tv service

Can tv service alone be suspended while the owner is in hospital?       ***Added Labels***

jilla9799 by I've been around
  • 582 Views
  • 1 replies
  • 0 likes

Unable to Suspend RPP line

I just suspended and reactivated my sister’s number for 2 months as she was out of the country that is linked to my account. I reached out asking for a temporary suspension of mine and was refused. It doesn’t say anywhere that RPP plans cannot be pau...

Resolved! Account suspended

HiI am Harmanpreet (keep personal info private). My account is temporarily suspended. I have paid the bill as well today. So pls unsuspend it for me as I need it urgently for calling and texting.Thank you     ***Edited Labels***

Harman1234 by I've been around
  • 3199 Views
  • 1 replies
  • 0 likes
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