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Forum Posts

Suspension Fee

Hi, I'm planning to go on vacation and wanted to confirm the monthly suspension fee for my account. Unfortunately, I've received conflicting information after calling in four separate times. Two representatives told me it's $30 CAD per month, while t...

fb1999 by I've been around
  • 252 Views
  • 1 replies
  • 0 likes

questions about temporary suspension

So on April 5 I applied for a temporary suspension starting from 2025 May 1st to Aug 1st, my regular data plan is 73.45 dollar per month but today I still received a deduction on my credit card for 73.45 dollar. I am super confused right now, am I no...

amy0508 by I've been around
  • 431 Views
  • 3 replies
  • 0 likes

Temporary Suspension

My plan is 25$ per month. So if I temporary suspended my plan for 2 months how much will I be charge ? and will there be anykind of refund of that charged amount ?       ***Edited Labels*** 

Shovon by I've been around
  • 400 Views
  • 2 replies
  • 0 likes

Resolved! Temporary Suspension of Wireless Lines

I have just been told by one of your agents that I am not eligible for a suspension of my account due to me being a RPP customer. I am deploying overseas with the military for 6 months in a week and would like to suspend my account during that time s...

Boat_Show by I've been around
  • 3131 Views
  • 2 replies
  • 0 likes

Sim Activation/Deactivation

Hi thereAs I am visiting a foreign country for four months and all, and if I not pay my plan for that amount of time because I would not be using it, will my account/sim be deactivated or will it still remain or what will be the duration for my sim t...

Ayush107 by I've been around
  • 215 Views
  • 1 replies
  • 0 likes

Account Suspension

So, I forgot to make the payment for my rogers sim card and got this message “ Your account is at or has exceeded the credit limit. Payment is required immediately to avoid interruption of service. You can pay online by clicking www.rogers.com/make-a...

Navitej by I've been around
  • 237 Views
  • 1 replies
  • 0 likes

Reactivate my services after temporary suspension

Please help me reactivate my cellular services. I had temporary suspension on and I’m unable to contact customer services. Also the apps showing an error while trying to manage temporary suspension option. Thank you     ***Added Labels***

Resolved! Services during suspension period

Hello,I was wondering if I could get info on voluntarily suspension period. I am going to a vacation and I was planning to put a hold on my mobile service during this 1/5 month. I would like to know if I am still able to receive calls and messages du...

Maralsn by I've been around
  • 1380 Views
  • 7 replies
  • 0 likes

Temporary Suspension

Hi thereHow long does it take to resume wireless service after removing temporary suspension? I’m out of country and need my phone but it keeps on showing ‘No service’.I turned on roaming as well but same error.     ***Edited Labels***

Saab2 by I've been around
  • 285 Views
  • 1 replies
  • 0 likes

Rogers threatening to suspend my account in 24 hours

Rogers are threatening to suspend my account in 24 hours. This is in violation of Section (I) subsection 2.(ii), which clearly states 14 days notice is required, and also states that Rogers must provide information on deferred payment plans which the...

Resolved! Contacting the fraud department

My boyfriend waited 45 minutes in a store for service and got fed up, went home and made an online order instead, wanting to switch from Bell after I told him about Rogers being a good company.  They cancelled his order without notice.  He chatted on...

Temporary suspension 3 times

Hi, I am currently out of the country for the winter (Oct to April). I put my phone on suspended service from late Oct to December 20 when I will be home for 8 days for Christmas.  Then I was planning to put the line back on suspended service from De...

My account has been suspended

Dushyant here, my account has been suspended today I made a payment of 190$ to pay my bill through Scotia bank. Haven’t it received or not?   ***Edited Labels***

Dushyant6 by I've been here awhile
  • 1378 Views
  • 1 replies
  • 0 likes

Voluntary Temporary Suspension

I want to hold my sim as I travelling to India and don’t want to use the phone for a few months. Will resume once i am back. I want to temporarily suspend or hold my no and is looking for minimal payment to keep my line in hold and still not use it. ...

Vidushi16 by I've been around
  • 3496 Views
  • 3 replies
  • 0 likes

To suspend

I am going abroad for three months and want to suspend my internet service from 24thNovember,2024 to March 1,2025   *Added Labels*

Wrongly charged for internet

I have a roger home internet but because I m moving to other place .I paused the service for 2 months. But the person didn't tell me that still the connection is paused I still need to pay.i pay 160$.after that talked to the customer service and they...

Gaurav007 by I've been here awhile
  • 1014 Views
  • 3 replies
  • 0 likes
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