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Temporary Suspension on Ignite

I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...

igcg53 by I've Been Here Awhile
  • 133 Views
  • 3 replies
  • 0 likes

Resolved! Re: Vacation suspension of Internet/TV service

Hi, My mother had to extend her stay in another country due to health issues and I would like to know whether I can ask Rogers to suspend her TV/Internet services. Is this possible, what is the process and how much will I have to continue paying whil...

Mira2018 by I've Been Around
  • 23180 Views
  • 41 replies
  • 0 likes

Resolved! Reinstate Services Early While on Temporary Suspension

I was wondering how early of a notice do I need to give Rogers to reinstate my internet after a temporary hold? Originally n my back to service date was set as April 8, but I may need to reinstate it a few days earlier than that - just not sure the e...

Seininya by I'm Here A Lot
  • 776 Views
  • 3 replies
  • 0 likes

Resolved! Ignite TV - Temporary Suspension

I need to temporarily deactivate my Ignite bundle as I will be away. Who do I call and how to go about it ? Please provide contact tel numbers (ASAP) as I understand Ignite users have different contact help than Rogers digital users.   Thanks in adva...

RS06 by I've Been Around
  • 356 Views
  • 1 replies
  • 0 likes

Resolved! Reactivating Wireless Service After Temporary Suspension

Hello,  I'm going back to Canada in July, so I would like to reactivate my phone number since I suspended it  while I was outside of Canada.  Could anyone tell me where I can reactivate my number ,please? Thank you.    **Labels Added**  

User2305959 by I've Been Here Awhile
  • 591 Views
  • 1 replies
  • 0 likes

Resolved! Rogers Suspend Problem

Hello, I'm Tuncay, I just came to Canada. I bought a line from Rogers 1 month ago and was told that I could buy a new phone 1 month later. When we arrived today, I applied to Rogers for a phone call, my application was denied and my account was suspe...

redbow46 by I've Been Around
  • 420 Views
  • 1 replies
  • 0 likes

Resolved! Balance & Payment

Can I get my phone turned back on without paying the full amount up front?       ***Edited Labels***

Lol1872 by I've Been Around
  • 268 Views
  • 1 replies
  • 0 likes

Can my promo be extended due to a temporary suspension?

I am out of the country for 4months and not using the internet for that period. Can my account be frozen for that period and extend the current plan for 4 months? For example, I will be out of the country on April 05 and return on July 05 of 2022. an...

Resolved! Internet suspension warning, but unable to find malware

I've been contacted a few times in the last month by Rogers (after cutting off my internet, so I guess it's legit) that I have Malware on my network.  We took all of our computers to the shop and the technician said he found a thing and removed it, a...

TK2000 by I've Been Here Awhile
  • 4892 Views
  • 19 replies
  • 0 likes
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