Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Services during suspension period

Hello,I was wondering if I could get info on voluntarily suspension period. I am going to a vacation and I was planning to put a hold on my mobile service during this 1/5 month. I would like to know if I am still able to receive calls and messages du...

Maralsn by I've been around
  • 417 Views
  • 6 replies
  • 0 likes

Temporary Suspension

Hi thereHow long does it take to resume wireless service after removing temporary suspension? I’m out of country and need my phone but it keeps on showing ‘No service’.I turned on roaming as well but same error.     ***Edited Labels***

Saab2 by I've been around
  • 176 Views
  • 1 replies
  • 0 likes

Rogers threatening to suspend my account in 24 hours

Rogers are threatening to suspend my account in 24 hours. This is in violation of Section (I) subsection 2.(ii), which clearly states 14 days notice is required, and also states that Rogers must provide information on deferred payment plans which the...

Resolved! Contacting the fraud department

My boyfriend waited 45 minutes in a store for service and got fed up, went home and made an online order instead, wanting to switch from Bell after I told him about Rogers being a good company.  They cancelled his order without notice.  He chatted on...

Temporary suspension 3 times

Hi, I am currently out of the country for the winter (Oct to April). I put my phone on suspended service from late Oct to December 20 when I will be home for 8 days for Christmas.  Then I was planning to put the line back on suspended service from De...

My account has been suspended

Dushyant here, my account has been suspended today I made a payment of 190$ to pay my bill through Scotia bank. Haven’t it received or not?   ***Edited Labels***

Dushyant6 by I've been here awhile
  • 955 Views
  • 1 replies
  • 0 likes

Voluntary Temporary Suspension

I want to hold my sim as I travelling to India and don’t want to use the phone for a few months. Will resume once i am back. I want to temporarily suspend or hold my no and is looking for minimal payment to keep my line in hold and still not use it. ...

Vidushi16 by I've been around
  • 2424 Views
  • 3 replies
  • 0 likes

To suspend

I am going abroad for three months and want to suspend my internet service from 24thNovember,2024 to March 1,2025   *Added Labels*

Wrongly charged for internet

I have a roger home internet but because I m moving to other place .I paused the service for 2 months. But the person didn't tell me that still the connection is paused I still need to pay.i pay 160$.after that talked to the customer service and they...

Gaurav007 by I've been here awhile
  • 812 Views
  • 3 replies
  • 0 likes

Fastmile 5G - temporarily suspending service

Hi - The Nokia 5G fixed wireless modem and service worked great for me at my cabin over the summer. When I bought the service and device, I was told that I could pause the service over the winter time when not needed and only pay a small amount ($5/m...

Offgrid by I'm here a lot
  • 948 Views
  • 2 replies
  • 0 likes

Understanding billing and roaming

Hi, I am temporarily moving back to my home country for few months and I wont be using any services for the number I have with rogers except that I would like to keep this number since its registered everywhere in Canada especially banks. Whats the c...

pujarawal by I've been here awhile
  • 420 Views
  • 1 replies
  • 0 likes

Account Suspended in Error

Hello,  I tried to upgrade my phone and my account was suspended in error. Rogers gave me a number for the fraud department and I've been calling and leaving voicemails on the fraud line for a month but never receive a call back. Anyone have a way of...

sandask by I've been around
  • 523 Views
  • 1 replies
  • 0 likes

Account suspended no internet no call text

Actually my account of Rogers is suspended and there is no phone calls and texts.I didn't pay the bill because I didn't have work from 6 months and now only I got the work I will pay this Thursday.I am having much difficulty outside without network a...

Internet

I’ve been with Roger’s for a year and a half and I own a few dollars and end up cutting my internet with out telling I step up a promise to pay for the 20th and they are telling they won’t trun on my internet until then I’m a Single mother who is an ...

Makayla09 by I've been around
  • 484 Views
  • 1 replies
  • 0 likes

Incorrect Move – Account Suspended – No Internet

Account suspended incorrectly and no internet for 8 daysn raised a move emrequest:   I have raised a move request last week to move to a new house.bht instead of raising the move request, that had suspended my account a d an without internet for the ...

Bill

Hii i get 1200 bill by rogers and they suspend my account from 8 months. in last 6 month atleast i pat 2000 dollar i think rogers make fraud with me. when i call customer care they ask they make less like as monthly bill but i can't get noting.     *...

User87468 by I've been around
  • 609 Views
  • 1 replies
  • 0 likes
Labels