Tablets why so hard to get one
I have been trying to upgrade one of my tablets but in store told me I had call the 1 800 number they told me I had to order from the store why is it so hard to get a new table upgrade ? ***Edited Labels***
Forum Posts
Customer Service - Feedback
I ordered a tablet from this team, they supposedly gave me a tablet with the order of an extra wireless phone as a bundle. I am not waiting 2 months with no answer, no email, no contact, nobody to reach out to me. I have waited patiently. One thing...
Resolved! Getting charged for a “free” tablet
I’ve been getting charged for a “free” tablet I received from Rogers when I signed my last 2yr old contract. For the 1st 2 years there were no charges, then after 2 years they added a $10 monthly charge for tablet financing. What amazes me is they ca...
Tablet Financing - Data Plan
I'm trying to get the Samsung Galaxy TAB S9 FE, I understand the $10 fee is the cost of the tablet for 24 months, I also understand the $20 monthly fee for the Tablet line, what I don't understand is why it says No Data? Will the Data of this line be...
Being told different things about adding tablet line
I have been trying to add a line to my Roger’s account for a IPad Pro and kind of getting the run around by different Roger’s agents. I had one tell me I couldn’t add a tablet line on the Live Chat and then another tell me he was getting a credit che...
I have a tablet and recently asked for my line to be updated to allow 5G... device still only uses LTE+...
Hey all, i have a tablet plan, it previously was a "network access plan" and i was only connecting to LTE+, meanwhile another line on the same account was a "tablet access plan" was able to connect on 5g. I contacted support and asked them to change ...
Adding a BYOD Tablet
Anyone out there who can help me with adding a tablet plan to my account? I'm wanting to do it myself online to avoid the activation fee. I've been trying to figure out how to do this for the past 30 minutes and can't figure it out. I have a cel...
Resolved! Rogers not honoring a promised credit
June 26, 2019 went to the Rogers at Tillsonburg store to purchased a sim card with data plan for my already owned phone. Was upsold to a Samsung s10 with 10gb unlimited plan and a free tablet for a 2 yr contract. Was made to wait 2 hours in the sto...
Resolved! Add a data line for BYOD
I currently have a Rogers Infinite plan with 2 devices (phone/tablet). How do I add another data-only line to my plan if I want to bring my own device? Whenever I choose Add a line then BYOD, it wants me to upgrade my plan to 100 GB or 150 GB and doe...
Tablet offer not being followed through
December 1st I was offered a free Samsung Tablet and free data plan. I signed into a new 2 year internet plan and also added 3 new mobile lines. I was told I could decide within 30 days (in case a better offer came up). Despite at least 10+ hours of ...
Waste of time
Migrated from Shaw to Rogers and while switching all of my lines over I told the customer service rep, that I also need an Ipad with cellular, they didn't have the Ipad I wanted at the store so they instructed me to buy it elsewhere and come back to ...
Upgrade
I guess this isn’t specific to apple but it is a pain. It seems now Rogers has changed the rules. Trying to upgrade an iPad to an existing number is a royal pain. You can no longer do it by talking to an agent by phone or by chat or by MyRogers, you ...
Resolved! Tablet Offered As Voice & Data Line Only To Be Cancelled Automatically
I had a Tablet line that was offered to me with voice and data it clearly set up as a phone on MyRogers account And was working for the past four months. Rogers decided to turn it off stating that Customerservice should have never given this to me. I...
Tablet Scam
My Wife Called Rogers because our monthly Bills are $500 month, and we need to find a way to cut costs during tough economic times. She was scammed into taking a new Contract for a tablet that she doesn't even want, and the person said it was part o...
Resolved! 'Data-only' sim card was represented as a second phoneline
I have been a loyal Rogers customer for around 6 years now. 2 years ago, I was sold a tablet, a samsung galaxy Tab E, which was added as a 'second line' to my 'family share-everything plan', for running my small business from a different phone num...
A free tablet which is not free and illegal charges
I am here to launch an official complaint , It is about Rogers sending me tablets which I did not ask for and after 2 years of me not using the tablets or the lines associated to them , Rogers start charging me for the data usage , Which I never used...
Review of customer support from xmas till today - mostly good, with some suggestions for improvement
I will start off this post with my overall assessment. I give Rogers 8 out of 10 for their performance in customer service of late. I am happy that all my service needs have been satisfied, although the process could have been smoother. My last st...
Resolved! Purchasing a Tablet
Want to purchase tablet. I want to talk to someone about buying a tablet ***Edited Labels***
Resolved! My Tab A
I just got my Tab A with a sim chip but the problem is that the number for the Tab A does Not work. The number doesn't work no calls can come in or make calls out ***Edited Labels***