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Number porting incomplete

Hi,,Two months ago I ported two numbers from Fido. The first number ported over. The second number 647+ didnt fully transfer.My phone shows the temp 437 number on the SIM but it's linked to my 647 as all calls, messages etc are coming and going. My R...

RodDhiFam by I've been here awhile
  • 419 Views
  • 3 replies
  • 0 likes

Fido and rogers working together to double it customers

I changed from Fido to roger as roger representative told me I could get a better deal on my four lines this is what I was try to accomplish as well . I changed over on the phone to a customer representative spending a lot of ower hour  time on the p...

Modem never delivering

My current connection with rogers was closed by an agent telling its become legacy. and i have been for new modern for 7 days, still no sign of delivering. purolator is not giving me an estimated delivery. how do i cancel my service with rogers, the ...

nameetha by I've been around
  • 390 Views
  • 1 replies
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Resolved! Transferring family plan number to my account

To whom may read this,I recently joined Rogers. My partner is in a family plan on Freedom Mobile. She is not the main account holder. I want to transfer her number to add to my line, without affecting the other family plan users (the ones on Freedom ...

MarcusT by I've been around
  • 1125 Views
  • 2 replies
  • 0 likes

Customer Retention - Ignite Legacy vs Ignite

Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...

kstah by I plan to stick around
  • 3518 Views
  • 4 replies
  • 1 likes

End of life Digital Modem then forced to transfer to Ignite

I have been told my Digital Modem will be discontinued Oct 17, 2024 and I will have to transfer to Ignite. I looked at the Ignite Popular pkg with internet for $135.oo for 2yrs but when I logged in to my account the price went up to $170.00 and was m...

dpanke by I've been around
  • 766 Views
  • 1 replies
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Rogers Billing Issue switching from Legacy to Ignite

Why is Rogers not able to prorate bills? Just shows how much it cares about its customers.    As I had critical internet issues spanning many years with the Legacy service, as advised, I decided to switch my internet from Legacy to Ignite bundle on J...

rajavenkit by I've been here awhile
  • 950 Views
  • 2 replies
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FIDO ROGERS MIGRATION FALSE ADVERTISING

We were part of the migration and was promised the same service as our Fido plan (same plan, same price), if we signed a 2 year contract.While they matched the speed and price, our new Rogers modem is a refurbished older model that is significantly w...

lucyzhao by I've been around
  • 951 Views
  • 2 replies
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Is this company legit insane!?!

Rogers is absolutely mental. You send me a bill for $107 dollars after jerking me around for 2 weeks. I ordered a Thinkphone online (in the middle of the night as an impulse) but was totally down to pay and even switch phone companies just for this d...

eli4700 by I've been here awhile
  • 1039 Views
  • 1 replies
  • 1 likes

Product Migration Package Lost

I called into Rogers three days ago because of billing issues, and was offered a new plan/service for our home phone, TV and home internet. I was told we would receive the new internet modem and tv set top boxes in the mail. Our TV and home phone sto...

ravi99 by I've been around
  • 726 Views
  • 1 replies
  • 0 likes

Renewal of Rogers services

Required to transition to Rogers ignite TV & internet from digital.  Monthly price for a new customer for their popular Ignite bundle is 149 (incl 3 add-ons ) .  This package , however, is not available to me. Despite being with Rogers for 30+ year, ...

Greenoaks by I've been around
  • 1581 Views
  • 1 replies
  • 0 likes

Credit Check After Being a Customer for 10 Years

I was with Rogers Mobile from 2011 to 2021 and switched over to Shaw. Forced to transition over to Rogers and was told they would NOT do a credit check since I was a returning customer. Just checked my report and there is Rogers with an open account ...

Chris122 by I've been around
  • 1330 Views
  • 1 replies
  • 0 likes
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