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Resolved! Cannot Get a New Password from Rogers IT Technical Services

1. On December 20th, I could no longer sign on to my Rogers email account - xxxxxxxx@rogers.com. The sign on process would not accept my password. 2. I tried the lost password process with no success. A resulting message stated I had to contact Roger...

i75Dave by I plan to stick around
  • 1400 Views
  • 4 replies
  • 0 likes

Change my wife’s email password.

We tried calling 4 times to Roger’s and each time when call was transferred to specialist the call was dropped3 hours later problems not solveie changing her Roger’s. Com password       ***Edited Labels***

Can you set a Password or Pin to validate account changes?

With some of the news about scammer impersonating account holders, is it possible to set a verification password or pin that must be provided before there are any changes. For example issuing a replacement SIM, changing mailing address, etc?I assume ...

Lonely by I've been around
  • 396 Views
  • 3 replies
  • 0 likes

Resolved! Account access for more than 1 person with different login

I have my account linked as well as my Mothers so I can help her with her bill and services, as she is a senior. My question is can she have online access to her own account with a different username and password as well or is the only way to allow h...

lavalamps by I plan to stick around
  • 657 Views
  • 1 replies
  • 0 likes

Account disabled

As of last night we’ve been unable to access Roger’s.com email account.  Senders get a bounce back indicating account has been disabled. When checking Mail a message comes up indicating no password provided for yahoo.  Coincidentally the day before w...

DLAB by I've been around
  • 1855 Views
  • 7 replies
  • 1 likes

Resolved! Paperless billing

I am 81 and not in good health and my wife cannot use the computer. Rogers has now made paperless billing mandatory and I can't find a way to still get a paper bill if I am unable to access my computer. I am fully aware that Rogers doesn't care about...

qsgrampy by I plan to stick around
  • 1863 Views
  • 4 replies
  • 1 likes

Billing Issues and Misinformation

I recently upgraded to the iPhone 15 Pro, before I upgraded I was financing the iPhone 13 Pro. When the iPhone 15 was announced I started looking to upgrade online. When in the upgrade screen it told me online that my remaining financing balance up t...

Woshi by I've been here awhile
  • 1324 Views
  • 2 replies
  • 0 likes

Reuse of Old Password

Recently changed password and created New. Am I able, at a later date, to reuse a previous password (that meets Strong Password criteria)?   *** Edited Labels ***

dansuess by I've been here awhile
  • 978 Views
  • 2 replies
  • 0 likes

Overcharging wireless

Overcharging is a big issue I regret the day I switch over to Roger my life has been a living nightmare they overcharge me for absolutely everything they even make up fake charges I have been with them for two years my total is 23 thousand dollars I ...

Should Rogers/Yahoo add 2FA (2 Step Verification) ?

I really don't understand this. You hear it in the news quite often about different organizations and their accounts being compromised.  And even after all of that, Rogers/Yahoo STILL hasn't implemented 2FA. I remember years back asking about it and ...

kevinf2015 by I plan to stick around
  • 2799 Views
  • 3 replies
  • 1 likes
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