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Returning a Wireless phone or accessory*

Return period:   In store purchase at a Retail store - Within 30 days from purchase date.Purchases made online and over the phone - Within 30 days of shipment of the device.Purchases ordered with In-store Pickup - Within 30 days of receiving t...

Understanding your Bill: List of Administrative Charges

Administrative Charges   If you subscribe to Rogers services, you may be subject to the following administrative charges for administrative or account processing activities in connection with your consumer and small business account, as applica...

Return or recycle your rental equipment

Before your begin   We’ll first need to authorize any return. Before returning equipment, please contact us if you haven’t already requested to cancel your current TV, internet, home phone, or home security services.   If you’ve already been billed ...

What you need to know about Device Protection plans

Device Protection plans give you peace of mind by offering comprehensive protection for a low monthly fee in case your device is damaged, malfunctioning, or lost/stolen.* Plus, your first broken phone screen is repaired on us!   Here are all the det...

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Latest from our Blog

Introducing the 30-Day US Travel Pass!

Hey Community,   Going away for more than a weekend? Get a 30-day pass to the United States.   We know that depending on where you're travelling, and for how long, your travel connectivity needs might...

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Introducing Rogers Xfinity Storm-Ready WiFi

Hello Community,   We have exciting news! We have recently launched Rogers Xfinity Storm-Ready WiFi.    Send emails, stream videos and continue to work – even when the power’s out. Rogers Xfinity Stor...

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How to reschedule your installation appointment online

Hello Community   We've got a great new feature we'd like to share with the community.   You can now check your appointment details and reschedule your installation appointment online!   Resc...

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