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OS Upgrade Schedule
*Making sure these dates are accurate is our top priority. Sometimes things change beyond our...
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Troubleshooting your Apple Watch
I am having trouble activating cellular service on my Apple Watch. What to do? Sometimes our systems are down for maintenance and can affect the activation process. If you experience this, please try again later. If the problem persists, please co...
Change 9-1-1 Emergency Address for the Apple Watch
You agree to provide true, accurate, current and complete 9-1-1 Emergency Address and other information to Rogers, and are responsible for maintaining and updating the 9-1-1 Emergency Address associated with your device. If you do not update y...
How to Unlink your Apple Watch from your iPhone
Follow these steps to unlink your Apple Watch from your iPhone: Open the Watch app on your iPhone and navigate to Cellular. Tap the "I" next to Rogers, then tap Manage Rogers Account. Sign in with the MyRogers account that your Apple Watch is on...
Additional Apple Watch FAQs
Still can't find what you're looking for? Check out these helpful Apple Watch FAQs below: Do I get a new mobile number for my Apple watch with a smartwatch plan? With smartwatch plans, your existing iPhone number is extended to your Apple Wat...
How to Pair your Apple Watch to your iPhone
How do I manually pair my Apple Watch to my iPhone? Press and hold the side button on your Apple Watch until the Apple logo shows up.Tap the Watch app icon on your iPhone.Tap Start Pairing on the iPhone. Your Apple Watch should show an animati...
How to add an Apple Watch to your Mobile Plan
How do I add an Apple Watch to my mobile plan? Learn how to add your Apple Watch to your Rogers InfiniteTM plan and Share EverythingTM plan or get a new plan. (Ensure your Apple Watch is paired to your iPhone via Bluetooth before you start.) ...
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Now Serving Customers in Preferred Languages
Canada is home to a diversity of people, cultures, and languages. As part of our commitment to embrace this diversity and provide an unparalleled customer experience for every Canadian, we are proud t...
Apple Unveils iPhone 15 Devices!
Hey Community, Good news! The time has come to meet this year’s new set of Apple devices. DEVICES WE'LL CARRY: Device Pre-Order Date Launch Date iPhone 15 15-Sep-2023 22-Sep-2023 iPhone 15...
How to Report Damaged Equipment?
Hello Community! Notice an issue or damage to Rogers-owned equipment outside of your home? Equipment such as pedestal boxes and multi-dwelling unit panels can take a hit due to extreme weather, co...
Discover our new Device Guides on Rogers.com!
Hey Community, Exciting news! We've just rolled out our interactive Device Guides over on Rogers.com. Whether you're a tech enthusiast or just getting started with your new device, these guides are ...
