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Installation Fee

I was charged for Ignite set up and pro install add on even though I was told that I would not be charged. Bear in mind I was forced to update from my old service to Ignite by Rogers (not my choice). Total charges were $149. I would like this charge ...

RB34 by I'm here a lot
  • 329 Views
  • 4 replies
  • 0 likes

Offered a TV package that doesn't exist.

Hi guys, what can I do about this? I contacted a myRogers chat specialist about downgrading my plan on May 11th. They offered me the following plan   I was skeptical because i was paying more for 36 channels with 63 flexed plus 1.5GBPS. So I asked   ...

Jplmd by I've been here awhile
  • 494 Views
  • 5 replies
  • 0 likes

Worst company ever

How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . O...

Swan53 by I've been here awhile
  • 529 Views
  • 3 replies
  • 1 likes

2024 Rate Increase

I have Rogers Ignite Starter TV with 500 G Internet.The only reason for the Starter TV is to get the bundle with the internet, which was cheaper.I don't ever watch the Starter TV, as the content is mainly useless!I have several International news cha...

dblues by I plan to stick around
  • 5585 Views
  • 17 replies
  • 4 likes

Resolved! Total TV?

I just upgraded total TV, as the package offered more channels and higher internet speed for about the same price.  It was a quick decision, but now I see that it does not appear to have flex channels.  In addition there is no place where the package...

Grwebster by I plan to stick around
  • 5618 Views
  • 7 replies
  • 1 likes

Client Support Specialist MIA

We had a Client Support Specialist come to our door on Dec. 8th.We were sold a package that has still not been provided in full based on agreements set.out on the day we signed up.Additionally, after the initial sale, the client support specialist ha...

Stoney41 by I've been here awhile
  • 445 Views
  • 4 replies
  • 0 likes

New modem not working

Ordered new ignite TV bundle on March 4, 2024. Modem still not working after over 17 hours on the phone with Roger’s, plus an on site technician. Nobody at Rogers seems to be able to get it working. Green light still flashing. On April 30th, I loose ...

minault by I'm here a lot
  • 1323 Views
  • 4 replies
  • 0 likes

Frustration with pricing

I have been a Rogers customer for all of my adult life (currently in my 50’s).  As our TV boxes are being decommissioned at the end of April I contacted Rogers to discuss our options.  After spending much time on hold and speaking with multiple repre...

Bones834 by I've been here awhile
  • 268 Views
  • 1 replies
  • 0 likes

Rogers to Phase Out Services

I recieved a letter saying Rogers will phase out cable services and my current TV service will no longer be available. To avoid these impacts move to Rogers ignite.  Is this true?   I don't want ignite!     ***Edited Labels***

mrpete by I plan to stick around
  • 18583 Views
  • 44 replies
  • 0 likes

Trying to activate Ignite TV

This has been a very painful process. In the first place I was happy with the legacy service and was being forced to upgrade. Subsequently I had to make several calls as a long standing customer and ran the gamut of agents. The exact price was hard t...

RB34 by I'm here a lot
  • 277 Views
  • 1 replies
  • 0 likes

Two different addresses

Just started yesterday when I log into my Roger's account it shows my ignite internet and telephone at my address but ignite tv at a totally different address not related to me in any way.   My package it ignite 20 plus sports and I can not swap flex...

Biollw by I'm a senior advisor
  • 907 Views
  • 7 replies
  • 0 likes

Resolved! Ignite TV price increase

I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...

KriHar by I've been here awhile
  • 3022 Views
  • 12 replies
  • 2 likes

No Show Install

Well this is not a great first impression -  I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...

mclearn by I'm here a lot
  • 873 Views
  • 6 replies
  • 0 likes

Misleading sales people

I was told to phone in to get a new rate for my Rogers package  in the first week of October ..    I was told  many times on the phone  how  I qualified for a deal that decreased my bill over all.   Over and over again the sales rep told me that NONE...

Rogers Double Billed Me

We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...

ellejay18 by I've been here awhile
  • 2023 Views
  • 9 replies
  • 2 likes

Renewal of Rogers services

Required to transition to Rogers ignite TV & internet from digital.  Monthly price for a new customer for their popular Ignite bundle is 149 (incl 3 add-ons ) .  This package , however, is not available to me. Despite being with Rogers for 30+ year, ...

Greenoaks by I've been around
  • 379 Views
  • 1 replies
  • 0 likes

Resolved! Service suspension

If I suspend my ignite service while on vacation will there be enough signal to enable me to check my security cameras and mini split   *Added Labels*

TMPP by I've been here awhile
  • 674 Views
  • 2 replies
  • 0 likes

Move Lead Time

My MIL will be moving in the near future.   What kind of lead time does Rogers need for a move? It will be self re-install her Ignite gear. I would just log into her account and request the move.   Thnx Bill   *Added Labels*

Biollw by I'm a senior advisor
  • 342 Views
  • 1 replies
  • 0 likes
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