Greetings, I am trying to find information on, or encourage Rogers to offer such a bundle, where one can get Crave/HBO and Super ecran for a bundle discount. Currently it seems if I want both, which primarily air the same content, but either in Engli...
Hello, Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me! **Labels Added**
I have Rogers Ignite Starter TV with 500 G Internet.The only reason for the Starter TV is to get the bundle with the internet, which was cheaper.I don't ever watch the Starter TV, as the content is mainly useless!I have several International news cha...
Without going into details, my time as a Rogers customer has ended.I received an email with a waybill, and that email specifically mentioned 3 of my ignite TV boxes. In addition to these, I have one more TV box and the Ignite modem.Will I be getting ...
Over the past year or so, Rogers has been continually adding the Super Sports Pak to my Ignite TV account, even though I have never requested it. Each time this has occurred, the first information I received was an email "confirming" changes to my se...
Lately when I go on the Rogers website I see "Catch the latest from Crave, HBO, Max and more. Add Crave to your Ignite TV and enjoy 2 months on us. $22/month thereafter." Looks like the only way to get it is to call. So I call and I'm told it's not...
I was charged for Ignite set up and pro install add on even though I was told that I would not be charged. Bear in mind I was forced to update from my old service to Ignite by Rogers (not my choice). Total charges were $149. I would like this charge ...
We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...
I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...
I received an offer of free Disney+ with ads because I have the ignite bundle. I used the provided code number and had it all set up…then it disappeared. I have spend hours on the phone with Rogers and Disney and still no results. Yesterday I went th...
On Tuesday night a major fire occurred in our Vancouver neighbourhood, knocking out our home phone, home tv and home internet/wifi. We are serviced by Shaw Rogers. As of this morning the service is still out and not known when it will return. As a re...
Why is Rogers not able to prorate bills? Just shows how much it cares about its customers. As I had critical internet issues spanning many years with the Legacy service, as advised, I decided to switch my internet from Legacy to Ignite bundle on J...
I was 1.5 years into a 2 year term with Rogers Ignite. I had the wifi & the Ignite 20 Flex plus sports package. While paying my bill online at MY Rogers....I stumbled across a "Special Offer". The new offer sounded good....but I wanted to make ...
Well this is not a great first impression - I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...
I contacted them yesterday, wanting to add a single channel. Agent said sure, no problem, $3.00 per month. I agreed and then could not access the channel. I spent two hours unplugging the box, refreshing the box, nothing. Transferred to tech support ...
Hi guys, what can I do about this? I contacted a myRogers chat specialist about downgrading my plan on May 11th. They offered me the following plan I was skeptical because i was paying more for 36 channels with 63 flexed plus 1.5GBPS. So I asked ...
How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . O...
I just upgraded total TV, as the package offered more channels and higher internet speed for about the same price. It was a quick decision, but now I see that it does not appear to have flex channels. In addition there is no place where the package...
We had a Client Support Specialist come to our door on Dec. 8th.We were sold a package that has still not been provided in full based on agreements set.out on the day we signed up.Additionally, after the initial sale, the client support specialist ha...
Ordered new ignite TV bundle on March 4, 2024. Modem still not working after over 17 hours on the phone with Roger’s, plus an on site technician. Nobody at Rogers seems to be able to get it working. Green light still flashing. On April 30th, I loose ...