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Upgrading to Ignite Changes Charge Dates?

Has anyone noticed that when you upgrade to Ignite from Digital, the charge date gets moved up?Mine got moved up by about 2 weeks. So now I will have 2 Rogers charges within a month.I contacted Rogers on Chat and their agent informed me the billing s...

ChanPatr by I Plan to Stick Around
  • 71 Views
  • 1 replies
  • 0 likes

Questions About Ignite TV Packages

Does anyone have the basic cable how much do you pay and do you steaming service to. Line stacktv tv netflicks or crave if so do you line them.Trynbg to figure out if I should kept my cable I like slice w global CTV mtv showcase and sports trying to ...

Laurajane09 by I Plan to Stick Around
  • 81 Views
  • 1 replies
  • 0 likes

Ignite Migration

During Covid times, we were all working from home. My wife would have Zoom meetings and during those meetings, our internet always cut out. We contacted Rogers and as usual they do some test and the line is always not an issue. Finally they sent some...

Temporary Suspension on Ignite

I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...

igcg53 by I've Been Here Awhile
  • 135 Views
  • 3 replies
  • 0 likes

Installation fee for Rogers Ignite

Is anyone else being charged an installation fee of $149 when changing your current Rogers service to Ignite ?  Website indicates that a $39 install fee is waived but then at end of the call I was advised of this much higher install fee and that it c...

sable1969 by I've Been Around
  • 1424 Views
  • 4 replies
  • 0 likes

Get ready for a rate increase

Here we go again rogers doing Another rate increase to suck more money from and keeping the same service-,UPCOMING CHANGE TO YOUR IGNITE BUNDLE On the date of your first bill after February 12, 2023, the monthly service fee for your IgniteTM Bundle a...

Copy of Live Chat Support Transcript

Hello,   Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me!   **Labels Added**

OhHenrie by I've Been Here Awhile
  • 3759 Views
  • 10 replies
  • 0 likes

Activate Rogers Entertainment

I have an issue with Rogers. The sales rep told us to, RETURN THE EQUIPNENT and he would see what would available in the spring. We did exactly that. When in Florida we found it was not we expected.   WHY does Rogers INSIST on shutting down the enter...

Rogers to Phase Out Services

I recieved a letter saying Rogers will phase out cable services and my current TV service will no longer be available. To avoid these impacts move to Rogers ignite.  Is this true?   I don't want ignite!     ***Edited Labels***

mrpete by I Plan to Stick Around
  • 7264 Views
  • 18 replies
  • 0 likes

Resolved! Long Wait Times for Ignite Migration Team

Hi:   I have been trying since Monday to talk to somebody from teh Ignite migration team after successfully talking to tech support who advised me that there is nothing they can do except pass me on to Ignite migration. The issue is that I'm followin...

kwongene1 by I've Been Here Awhile
  • 269 Views
  • 5 replies
  • 0 likes

Cannot Cancel Ignite TV Subscription

Today I called Rogers to cancel my internet, after 7 minutes waiting i get customer service rep. and I asked him to cancel my service, his reply was he is not able to do it because I got ignite internet and his system doesn't have the tools in his sy...

blacklites by I've Been Around
  • 4311 Views
  • 12 replies
  • 1 likes

Disney+ & Apple TV+ Promotions

I received an email saying that I can get Disney+ free for 6 months. I'm just wanting to make sure that it is indeed free and that there's no catches. Also, can you use 2 promotions at once? I also got an email saying that I can have Apple tv for 3 m...

warped77 by I Plan to Stick Around
  • 376 Views
  • 6 replies
  • 0 likes

Looking to Stream World Cup Game

Hi - I have rogers ignite bundle and have been trying to see if I can watch the soccer game tomorrow at work.  At home I have rogers ignite bundle and could watch it on TSN, but I will be a long way from home.  I found info about being able to stream...

ronaldo1964 by I've Been Here Awhile
  • 1360 Views
  • 1 replies
  • 0 likes

Resolved! Reinstate Services Early While on Temporary Suspension

I was wondering how early of a notice do I need to give Rogers to reinstate my internet after a temporary hold? Originally n my back to service date was set as April 8, but I may need to reinstate it a few days earlier than that - just not sure the e...

Seininya by I'm Here A Lot
  • 781 Views
  • 3 replies
  • 0 likes

Automated Billing issues

Roger changed me over to ignite  internet   ,  cancelled my old account  ,  created a new account  ,  i have automated billing  , i checked my account and i was  told account was 2 months payments owing..  After going to store they can't help  ,  on ...

sierra1989 by I Plan to Stick Around
  • 157 Views
  • 2 replies
  • 0 likes

Trying to remove old boxes from account

We have just changed to Rogers Ignite and have several older boxes that we own.  We have spent HOURS on the phone with different people trying to get these serial numbers removed from our account so someone else can use them.  Nobody seems to know ho...

sharryan by I've Been Here Awhile
  • 108 Views
  • 1 replies
  • 0 likes
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