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Forum Posts

Feedback About Switching to Ignite Internet

I was offered Ignite upgraded for my internet, with a Promise of stable internet. I got the router, and it was not working. I patiently worked with Ignite support for 10 days. They tried various things and finally a technician was requested to visit ...

JP46 by I've Been Around
  • 92 Views
  • 1 replies
  • 0 likes

$99.99 Ignite 500u with Flex 5 and Disney+ not available?

I'll try to keep this short.I called in to cancel my home services as I've found better prices elsewhere. When the rep proceeded to look for something better for me, he gave me a quote for Ignite 150u with Flex 10 for $125. But I found another deal o...

LRod by I've Been Here Awhile
  • 197 Views
  • 4 replies
  • 0 likes

Stack TV

Stack TV has been available on Ignite TV and SmartStream for a while now but I can't find any information about the package on Rogers.com. The Stack TV channels have been available as conventional Flex Channels on Ignite TV since the beginning. Howev...

-G- by Resident Expert
  • 321 Views
  • 1 replies
  • 0 likes

Resolved! Reinstate Services Early While on Temporary Suspension

I was wondering how early of a notice do I need to give Rogers to reinstate my internet after a temporary hold? Originally n my back to service date was set as April 8, but I may need to reinstate it a few days earlier than that - just not sure the e...

Seininya by I'm Here A Lot
  • 290 Views
  • 1 replies
  • 0 likes

Connect a Second Rogers Ignite TV Receiver

I had a brand new ignite TV recever/remote and modem shipped to my house, it's my address but not my nameCan I use the receiver as a second one in my house in my roomRogers has not got back to me on picking it up, so I want to use it ***Edited Labels...

Ignite Flex 10 package - not getting all the TOTAL Channels

helloI have had Ignite Flex 10 for a few months nowI understand the process of Flex Channel exchangeHowever after looking at https://www.rogers.com/web/consumer/ignite-bundles/channels and looking at the TOTAL channels for Flex 10listed channels that...

MikeRiehl by I've Been Here Awhile
  • 797 Views
  • 1 replies
  • 0 likes

Installation fee for Rogers Ignite

Is anyone else being charged an installation fee of $149 when changing your current Rogers service to Ignite ? Website indicates that a $39 install fee is waived but then at end of the call I was advised of this much higher install fee and that it co...

sable1969 by I've Been Around
  • 432 Views
  • 1 replies
  • 0 likes

Upgrading from Ignite SmartStream to Ignite TV

Hi there Just got my streamer and modem in the mail today was thinking rather than going with the streamer might want to go to live cable instead, is that doable? would there be discounts on the cable since it's Black Friday and all> Thanks *Added La...

phantom1976 by I've Been Here Awhile
  • 181 Views
  • 1 replies
  • 0 likes

Why can't I use a purchased Ignite TV box on my account?

I recently bought a new xfinity Xi6-T, but Rogers will not activate the box and want me to rent another for $8/month. The box recognizes Rogers but of course fails activation. What ever happens to fair play practice? I own 2 old PVR before the upgrad...

egberto by I've Been Around
  • 2481 Views
  • 5 replies
  • 0 likes

Moving Order

I moved on April 10th and the service order was to be closed 24 hrs later. Fast forward to today May 4 and the service order still has not been closed but for some reason I was able to order another ignite box. Went to set it up and there was an erro...

RAE3 by I've Been Around
  • 436 Views
  • 1 replies
  • 0 likes

Rogers to Phase Out Services

I recieved a letter saying Rogers will phase out cable services and my current TV service will no longer be available. To avoid these impacts move to Rogers ignite. Is this true? I don't want ignite! ***Edited Labels***

mrpete by I Plan to Stick Around
  • 4912 Views
  • 9 replies
  • 0 likes

Ignite TV Box - Delivery Timelines

Could someone please explain to me how it takes 4 days to deliver an ignite box from don mills and York mills to the Queensway and parklawn? I find this to be the most ridiculous timeline ever. ***Edited Labels***

carlb by I Plan to Stick Around
  • 793 Views
  • 4 replies
  • 0 likes

Copy of Live Chat Support Transcript

Hello, Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me! **Labels Added**

OhHenrie by I've Been Here Awhile
  • 1631 Views
  • 5 replies
  • 0 likes

Cannot Cancel Ignite TV Subscription

Today I called Rogers to cancel my internet, after 7 minutes waiting i get customer service rep. and I asked him to cancel my service, his reply was he is not able to do it because I got ignite internet and his system doesn't have the tools in his sy...

blacklites by I've Been Around
  • 2363 Views
  • 10 replies
  • 1 likes

Resolved! Linking MyRogers Profile to a new Ignite TV Service.

Will my old Rogers acc't page be automatically updated with my upgrade to Ignite services? The woman on the phone when I did upgrade gave me a new acc't number.. will that automatically be changed when i log into my Roger's acc't? If not I don't see ...