So I will be out of the country but returning the day after my Save&Return deadline. I have many questions so I'll apologize upfront. (1) Is there any grace period if I choose to simply return the phone? (2) If I Do get another phone (either finance ...
I just got the instructions via email. I only see TV box under 'equipments to return'. However, I have a TV box and a modem for the Internet. Should I return box equipments using the same waybill? Also, my postal code in the waybill is wrong; it is...
please tell me how can I get the invoices for the modem refund? ***Edited Labels***
I canceled my service to rogers last october 2024 because it’s giving me 80-100mbps consistent for 1 year! I am paying for 1.5GBPS. They even send a technician and the technician ended up replacing the modem, but still nothing change. Since i cancele...
I have 3 xFinity boxes that i'm no longer using. I called Rogers last week to remove them, was on the phone for a while, finally got someone who transferred me, and then received a message too many calls and they disconnected me! I tried again this m...
Hello!I called to cancel my Rogers internet on Feb 28, 2025.Turns out my account was NOT cancelled during that call, and I had to call again to ask about why I was charged for the month of March, as well as why I hadnt received a way ill yet.On March...
I hope you can help me this issue. I requested the cancellation of my internet service on March 6th because I moved out of the country and can no longer use it after 24 months of use. Additionally, I followed all the required steps, including returni...
I tried to cancel my internet service on March 18th and was told I would receive a confirmation email within 24–48 hours. However, I never received anything. I called again on March 23rd and was informed that the first agent hadn’t even initiated the...
I canceled my internet with Rogers back in January. However, they never sent the return label to send back the equipment and I hit with a charge. I called again about returning the equipment and they were supposed to send the label (again), but I hav...
I am awaiting about email regarding returning equipment from my deceased husband's account. It was cancelled more than a week ago. Please provide information on whenni should expect to receive the email for label.ThnxW. **Labels Updated**
Received a $200.47 charge for an unreturned modem this evening, March 16th, via email. -On February 3rd, I cancelled home internet via online chat. I was told that I would receive two emails within 48 hours. One email would contain details regardin...
I am contacting you to escalate an issue that your customer service has not been able to resolve. Details of the issueI canceled my bundled services (Internet & TV) with Rogers on December 21, 2024. I was then given a return label to return the equip...
Does anyone know how to return equipment if they haven’t sent you the waybill?Ive been bouncing around their chat room and no one is helping. Why is it so difficult to return equipment if? ***Edited Labels***
I had upgraded for new device on 3rd of march it is 13th march today. I didn’t receive my return kit yet. What should I do now?? **Labels Updated**
Hello,We had some equipment to return. For some reason, we had two mailing labels sent with two lists. I put everything in to one box and sent it together. Now i am worried that they won’t realize the equipment was all from us and wont credit our acc...
Hi everyone, I recently cancelled my internet service but still in middle of my billing cycle (my current cycle ends on March 17).I received instruction on Feb 28 email from Rogers stating that I need to return equipment within 7 days to avoid charge...
Hello, I recently tried to return a modem. Rogers said that they would send me a return label. I never received one, and on February the 26th, I was charged $249.95 for this unreturnable modem. The required payment date is in thirteen days and reachi...
Hello,I was sent a waybill to return my ignite modem and tv box after cancelling my services. I put both in the same box and returned them. I only recieved an acknowlegement of receipt for the ignite internet modem. It is impossible to navigate Roger...
Hello, I cancelled my internet pods last month and got a new modem as my other one was old. Well now today I got my bill more then it should be due to the tech to my old modem and the person never sent me the shipping labels to send my internet pods...
Hi guys,I have called your customer service twice to ask for a waybill label in order to return your equipment.They told me in 48 hours, I do receive it in my inbox but it never came.This is horrible. I have been charged as it’s past 30 days.Please k...