I cannot believe how ridiculous the Save and Return Process is. I went through the process on the web site as the locations nearby did not have the phone I wanted. During the process it said I would receive a Return kit. Said Return kit was never sen...
Hi, I recently returned the router because of moving. I received a confirmation email for shipping from Rogers. Canada Post tracker said Rogers received it on July 30th. According the confirmation email, Rogers will send another confirmation email...
Can I track a cell phone I returned to Roger’s with serial number, EID and IME? *Added Labels*
Rogers I’m so disappointed in the customer experience I’ve received from your agents. Dropped calls, multiple transfers and dead endsFor the last week I’ve made multiple attempts to return the 5G home internet modem with sim, it works poorly and not ...
How can I return 1 of 3 Ignite TV Boxes I Have? *Added Labels*
Over a year ago. I returned a modem for my daughter/boyfriend. I packaged it and mailed it.I had a tracking number, and checked until it showed delivered. Then discarded the receipt.The modem was in the boyfriend’s name and he was subsequently sent o...
I've contacted Rogers two days in a row and on both occasions they ended my chat while I was digesting the information they provided and responding to a question. I waited 6 mins for them to respond, they waited < 2 mins before terminating the conver...
So frustrated with Rogers. Was advised in mid-June that phone returns could be done at any store on or before due date. Went to the store on the due date and was told we could only return the phone to the originating store. Went to the originating st...
I cancelled my service in March, with a cancel date of May 31st, send back the equipment, and actively stopped using the services on the 28th of May. Since then I have been billed for service, refunded, billed late fees and interest. We are now in A...
I cancelled service in May, but didn't receive any email with Rogers returning label for two months! I called to Rogers support and support specialist sent me a letter and organized returning. I returned the equipment on July 5, 2024 using Purolator...
Be very very cautious when choosing the Save and Return option with Rogers. When we upgraded both phones on our accounts, Rogers did not process the return of our phones properly which resulted in Rogers thinking we exceeded our credit limit because ...
I cancelled my service in May, but didn't receive any email with Rogers returning label. So I called to Rogers support and support specialist Daniel (I2248578462) sent me a letter and organized returning. I returned the equipment on July 5, 2024 usin...
Another frustrating experience with Rogers. The technical staff could not send me the labels to return equipment. Sent me to customer assistance where I have been stuck. **Labels Added**
I moved away. Canceled MyRogers cable and returned my ignite box through Canada PostRogers emailed me last night saying I still need to return one box. But I returned all three boxes I had. I have no idea what your problem is, but you need to figure ...
I never had such a hard time to resolve simple issue.I have signed for the home internet online back in April and in the chat confirmed that no installation or any additional fees will be charged. After a week I have received a bill where additional ...
So I have been with Rogers for 25 years I go and request a mailing label to return my cellphone and they tell me that it has not been returned by June 3 that I am forced to buy it now this seems like a shakedown by Rogers because I choose not to cont...
I have been a Rogers customer for more than 20 years and have stayed with Rogers, even after all of the people on my street have moved to other providers. But the internet has been unstable for more than a month and when I called support, they told ...
I sent this in email to the contact showing up in the process for printing the return label. Posting it here just in case that email id is from prehistoric times and no such id exists ( which I will not be surprised ) to **Removed email info - Keep p...
Hello,I was sent a waybill to return my ignite modem and tv box after cancelling my services. I put both in the same box and returned them. I only recieved an acknowlegement of receipt for the ignite internet modem. It is impossible to navigate Roger...
Good evening. 3 days ago I ordered a new phone ( Google pixel 8 pro), was delivered from Oakville via FedEx, yesterday. Spent the time to get it set up, only to discover that there was a major lacking of Stull I wanted, so I called this morning to wo...