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Return Upfront Edge Device

Im within a month end of my contract and I am trying to return my device and rogers is refusing to let me return the device as I have changed providers. I dont want to keep the device and have abided by paying monthly to return it at the end.   **Lab...

breannep by I've been around
  • 116 Views
  • 1 replies
  • 0 likes

Returned equipments but Rogers still bills me

I have cancelled my two accounts in Jan, and Rogers still sends me bills after two months, I don't know why they keep sending bills and I've already told the online chat people to resolve this issue, they promised to do but nothing changes.I have ret...

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Alwin6561 by I've been here awhile
  • 101 Views
  • 2 replies
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Resolved! bill for delivered equipment

I got a bill for non returned equipment for $251. used CP label. delivery made on jan 10. tried calling multiple times , no body picks up. tried chat, first they transfer yo tech support which cut me off. i contacted again , this time the tech transf...

arafin by I've been here awhile
  • 143 Views
  • 2 replies
  • 0 likes

Resolved! Final bill and equipment return

I cancelled 2 Rogers accounts in the last few days.  Cell phone account closed over the phone on November 14.  Shortly after I saw the account posted CANCELLED on the MyRogers web page.    Home services were cancelled November 20, but still show acti...

chichi by I've been here awhile
  • 610 Views
  • 5 replies
  • 0 likes

Poor service

Canceled Dec 19. Advised equip labels on way. Called Jan 4, advised again on the way. Same address 22 years. Called again, advised sent again Jan 18. Jan 22, prev bill -9.00 which means credit. New amt 661 for non returned equipment. No wonder you ha...

Joeydogloki by I've been here awhile
  • 245 Views
  • 4 replies
  • 0 likes

Collection Issue

Hello,   I have had an account sent to collections from many years ago. I was struggling financially at the time when I closed my account, but there was an outstanding bill for the equipment. I have returned the equipment, however I still have this c...

nkarpi by I've been around
  • 98 Views
  • 1 replies
  • 0 likes

Advice needed to update 30 day return policy

HiI've chatted with in numerous customer service reps who gave me false information about going in store to return a mobile device that wasn't working optimally/shipping me around like a ping pong ball/not willing to set the dispute in motion. I wasn...

Sofiya by I've been here awhile
  • 157 Views
  • 1 replies
  • 0 likes

Cancelled Internet continues to get charged to credit card

I have been dealing with Rogers and contacted them over 5 times now to get this issue resolved. I cancelled my account 3 months ago but I kept getting charged to my credit card.  I even returned the modem but was getting charged to the credit card on...

kayleewon by I've been here awhile
  • 270 Views
  • 2 replies
  • 0 likes

Cancellation and collection agency

Rogers agent who walked in promised better pricing than Bell and the 1st bill seemed off. Never even activated the modem. Rogers called saying that the equipment is not in use, do you want to return it. For that I said yes and shipped back the equipm...

Cyril10 by I've been around
  • 196 Views
  • 1 replies
  • 1 likes

Returned device

I have already returned the device but Still I got the upfront amount in my bill. Please correct my bill   *Added Labels*

Incorrect equipment charge on my credit score

Hi I gave up Rogers connection in the later part of the year 2021, and couldn’t return equipment due to Covid restrictions until October 2022. I have an email confirmation from Rogers that they located the equipment in October 2022 and reversed the c...

Suhasini by I've been around
  • 294 Views
  • 3 replies
  • 0 likes

Resolved! Upfront Edge Return issues

Do not end/return/upgrade your Upfront Edge plan on the website. I did. Got the new phone but have received the run around and horrible solution options to return the phone.I’ve spent hours on the phone, going to a store, hours on the phone again, on...

Astriaren by I've been here awhile
  • 3355 Views
  • 20 replies
  • 0 likes

Unacceptable Device Charge

I have been contacted by a customer representative who claim to be from Rogers Christmas Promotions; I was offered a iPhone 15 with a modified Monthly plan. Device was sent, device received, was rolled to call to activate so the promotion can be atta...

princed54 by I've been around
  • 184 Views
  • 1 replies
  • 0 likes

Resolved! Upfront Edge - Returning Device, do you need the box?

Hello,   My term is coming to an end and I am wondering if you need to have the box + contents in oder to return your device? I found some older posts but wanted to see what current requirements are. Thanks!    **Labels Added**

Dan45 by I've been here awhile
  • 3698 Views
  • 7 replies
  • 0 likes

Charged for the Returned Loaner Phone

I recently had my phone repaired by Rogers under warranty. While mine was in being repaired, I was given a loaner phone. When I received my phone back, I returned the loaner phone in the box and the tracking number has shown it was returned and signe...

Upfront Edge Returns

Hi, just wanted to know if I need to leave the old SIM card in the phone that I'm returning as part of the Upfront edge program - or remove the SIM and dispose of it.     ***Edited labels***

SFJ12 by I've been around
  • 156 Views
  • 1 replies
  • 0 likes

Resolved! Getting Billed on the Cancelled Account

We caneclled the Rogers internet serviec in Feb/Mar and on Mar 14th we sent white tower with the mailing lable provided by Rogers.     July, my wife found Rogers has been chanrgeing her credit card non stop and it was over $715 dollar.      As of tod...

Invalid postal code in return label

I sent this in email to the contact showing up in the process for printing the return label. Posting it here just in case that email id is from prehistoric times and no such id exists ( which I will not be surprised ) to **Removed email info - Keep p...

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LinojJ by I've been here awhile
  • 595 Views
  • 3 replies
  • 0 likes

Equipment Return

I terminated my services Oct 12/23. My equipment was confirmed returned Oct 19/23. I am still getting billed for services and receiving daily phone calls asking me to pay the bill. I had spoke to Roger reps three times after receiving the first bill....

jman6 by I've been around
  • 267 Views
  • 1 replies
  • 0 likes
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