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Forum Posts

Upfront Edge Return issues

Do not end/return/upgrade your Upfront Edge plan on the website. I did. Got the new phone but have received the run around and horrible solution options to return the phone.I’ve spent hours on the phone, going to a store, hours on the phone again, on...

Astriaren by I've Been Here Awhile
  • 727 Views
  • 12 replies
  • 0 likes

Resolved! Upfront Edge - Returning Device, do you need the box?

Hello,   My term is coming to an end and I am wondering if you need to have the box + contents in oder to return your device? I found some older posts but wanted to see what current requirements are. Thanks!    **Labels Added**

Dan45 by I've Been Around
  • 568 Views
  • 3 replies
  • 0 likes

Rogers Account Support not helpful

We left Rogers because they are the worst telecom company in North America and we should allow other companies like sprint, Virigin to come in and put this company in its place. I cancelled my service in March of 2022 and paid the remainder of my bal...

kevins1 by I've Been Here Awhile
  • 160 Views
  • 4 replies
  • 0 likes

Equipment already returned

Returned equipment in March, kept getting billed for services!! Talked to Customer Service and was informed all sorted out. Now received an email threatening late fees for not returning said equipment.     ***Edited Labels***

stu_hurst by I've Been Around
  • 101 Views
  • 1 replies
  • 0 likes

Resolved! Shipment Return Delayed by Canada Post

We had returned three broken Setup boxes back via Canada Post on March 24, but there isn’t any update since then. We had been tracking online almost every day, even went to the post office or referred to their online service. But Rogers keeps ask us ...

PL12 by I've Been Here Awhile
  • 233 Views
  • 2 replies
  • 0 likes

Billing problems

I was told if I disconnect the connection within first 30 days I’ll nit be billed and I cancelled the very next day. I still received the bill after having modem shipped back to rogers.     ***Edited Labels***

Mk9988 by I've Been Around
  • 139 Views
  • 1 replies
  • 0 likes

Returned Rogers's Equipment But...

I have returned Rogers Ignite TV Box, remote controller for TV Box, power adapter for TV Box, Ignite WiFi Gateway (XB6) and power adapter via Canada Post on February 13, 2023.  Canada POST tracking shows that package has been delivered on February 14...

Joke09 by I've Been Around
  • 287 Views
  • 2 replies
  • 0 likes

Charged for a returned item

Canada Post acknowledges return. No one verified it in warehouse. I was charged. This has been going on for 2 months now. I've been dealing with several different agents on support line.  Today  I've been over 3 hours on hold waiting for assistance. ...

Resolved! Very Bad Experience with Upfront Edge Program

I had a very bad experience with rogers lately. So at the end of last year (2022), my plan was coming to an end and after the rogers outage I decide to leave rogers. So I went to the phone store to return the phone so I could cancel my plan, I gave t...

Returned Rogers's Equipment

Hello,   I returned Rogers's equipment on January 27, 2023. I have Equipment the return form. Legacy Customer Premise Equipment Serial Number: 251185xxxxxx Legacy Customer Premise Equipment Serial Number: SATxxxxxx I keep getting e-mails requesting e...

Jiyoung by I've Been Around
  • 264 Views
  • 1 replies
  • 0 likes
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