Hi, I'm planning to go on vacation and wanted to confirm the monthly suspension fee for my account. Unfortunately, I've received conflicting information after calling in four separate times. Two representatives told me it's $30 CAD per month, while t...
Hi, I have an issue with one of my device, S22 Ultra CPO financing with Rogers. I'm supposed to have the 0% financing with the device and the customer care who helps me to get the phone assured that on April 19, 2025. However, a couple of days lat...
Hello, during black friday i recieved a call from winback because i had recently switched from fido to bell. I accepted their offer and they promised me a 200$ credit balance. However we are in may and i still haven’t reviewed my credit. I have calle...
I am a long-term (~30 years) Rogers residential customer. Every year, I call them and renew my promotion (Cable, Ignite Internet, Home Phone). I had a 2-year promo coming due in July, so I called in mid-April to renew. All of the past 5 years or so, ...
Back around the new year (2025), I called to upgrade my phone to the S25 Ultra bundle with the Buds 3 Pro. At that time they said they couldn't find any bundle like this ... even though it was advertised all over the Rogers website. Now, over 3 mon...
My wife is paying $74 for 50Gbs BYOD. A coworker was just offered $60 for 130 Gbs and this includes phone payments. Bother are existing customers. how is this fair? *Added Labels*
I have been on hold waiting for someone to pick up on the 1-866- Rogers1 line for 1 hour and 57 minutes-I was already disconnected by Rogers “due to high volume” 3 previous times today.Is Roger’s not offering support anymore?My call is with regard to...
Hi Community, Has anyone else experience aggressive pricing plans from other providers? I have been with Rogers for 25 years and this is first time I am seeing the competition be so aggressive. I changed providers on 2 mobile phones and cancelled ...
Looking to confirm if this Rogers Winback department and resource that's reaching out to me is legitimate. Phone number is: 1-855-879-6170 ***Added Labels***
After more than 20 years with Rogers, I’m honestly so disappointed with how they handle loyal customers.I recently reached out to see if I could lower my monthly costs, especially since Telus and even Fido (which Rogers owns!) have much better prices...
I wanted to share my recent experience with Rogers in case it helps someone avoid the same trap. I recently moved back to Rogers from Telus after getting a call from Fido (owned by Rogers) offering me a “Welcome Back” plan for $35/month per line (I g...
The challenge of connecting with a specialist to ask a question about my bill and a missing discount credit is ridiculous. I’m literally trying to understand why the accessibility discount wasn’t included on my bill even though I got approved for it ...
How do I get someone who can speak to me regarding customer loyalty and new plans. I got a quote from Telus for a corporate discount through my company. Rogers was not able to match but when I filled out the form for Rogers to get back to me regardin...
Sign up with a telemarketer for a mobile plan of 175GB with Canada and USA roaming included for 40$When I got my first bill it’s showing $80. And I can get through to Roger’s on the phone.Anyone else have this issue? ***Edited Labels***
I recently moved to Toronto and set myself up with Rogers internet on a 24 month contract. After 2 months I decided to look into getting Xfinity TV as well. I was quoted a bundle price that's less than what I'm paying now just for internet. The a...
I just added a line to my existing account yesterday , under my dashboard its 35$ with a 10$ off a month discount, I got the confirmation email but it stated it was going to cost 35$. I called, I was on the phone to care dept for 1.75 hours. with no ...
This is to help anyone else who has been frustrated with how to activate Disney+ with the Rogers promo. We upgraded our plan several days ago and were told that we were eligible for Disney+ w/ ads. This was confirmed when we received our updated t...
Why is it new customers have better offers.35+ year customer$90 plan with 20 gigsOnly able to offer plans in your accountNot able to have plans available to new customersWould this not be discrimination?Should they not update our old plans to give us...
Every time I try to upgrade my cellphone, it refuses to let me keep my current plan! Instead, it always forces an upsell, which is absolutely ridiculous. I don’t need to pay more for a plan I don’t even fully use—I just want to upgrade my phone, not ...
Good Morning, We currently have the following package from Rogers and we are wondering if the $7 internet price increase would impact us (e.g. would our bill increase by $7 per month)? Or, would the price remain the same (e.g. our pricing is guarante...
