Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Suspension Fee

Hi, I'm planning to go on vacation and wanted to confirm the monthly suspension fee for my account. Unfortunately, I've received conflicting information after calling in four separate times. Two representatives told me it's $30 CAD per month, while t...

fb1999 by I've been around
  • 92 Views
  • 1 replies
  • 0 likes

Back office takes forever to fix my contract

Hi,    I have an issue with one of my device, S22 Ultra CPO financing with Rogers. I'm supposed to have the 0% financing with the device and the customer care who helps me to get the phone assured that on April 19, 2025. However, a couple of days lat...

lehuutai130 by I've been here awhile
  • 168 Views
  • 3 replies
  • 0 likes

Never recieved my promised 200$ credit

Hello, during black friday i recieved a call from winback because i had recently switched from fido to bell. I accepted their offer and they promised me a 200$ credit balance. However we are in may and i still haven’t reviewed my credit. I have calle...

Mamz19 by I've been here awhile
  • 192 Views
  • 2 replies
  • 1 likes

Promo Renewal

I am a long-term (~30 years) Rogers residential customer. Every year, I call them and renew my promotion (Cable, Ignite Internet, Home Phone). I had a 2-year promo coming due in July, so I called in mid-April to renew. All of the past 5 years or so, ...

p789jsb by I've been around
  • 216 Views
  • 1 replies
  • 0 likes

S25 Ultra bundle with the Buds 3 Pro

Back around the new year (2025), I called to upgrade my phone to the S25 Ultra bundle with the Buds 3 Pro.  At that time they said they couldn't find any bundle like this ... even though it was advertised all over the Rogers website.  Now, over 3 mon...

JasonBe by I've been here awhile
  • 409 Views
  • 5 replies
  • 0 likes

Plan Pricing

My wife is paying $74 for 50Gbs BYOD.     A coworker was just offered $60 for 130 Gbs and this includes phone payments.    Bother are existing customers.    how is this fair?    *Added Labels*

dave831 by I've been around
  • 246 Views
  • 2 replies
  • 0 likes

Wait Time

I have been on hold waiting for someone to pick up on the 1-866- Rogers1 line for 1 hour and 57 minutes-I was already disconnected by Rogers “due to high volume” 3 previous times today.Is Roger’s not offering support anymore?My call is with regard to...

Long Time Customer - Switching Providers

Hi Community,    Has anyone else experience aggressive pricing plans from other providers? I have been with Rogers for 25 years and this is first time I am seeing the competition be so aggressive. I changed providers on 2 mobile phones and cancelled ...

Opi1 by I've been around
  • 666 Views
  • 7 replies
  • 0 likes

Resolved! Is this Rogers Winback department legit?

Looking to confirm if this Rogers Winback department and resource that's reaching out to me is legitimate. Phone number is:  1-855-879-6170       ***Added Labels***

ttr54 by I've been here awhile
  • 2881 Views
  • 6 replies
  • 0 likes

Poor customer loyalty

After more than 20 years with Rogers, I’m honestly so disappointed with how they handle loyal customers.I recently reached out to see if I could lower my monthly costs, especially since Telus and even Fido (which Rogers owns!) have much better prices...

pick by I've been here awhile
  • 662 Views
  • 4 replies
  • 1 likes

Live chat kicks me off before I get to speak with someone

The challenge of connecting with a specialist to ask a question about my bill and a missing discount credit is ridiculous. I’m literally trying to understand why the accessibility discount wasn’t included on my bill even though I got approved for it ...

K0TO by I've been here awhile
  • 297 Views
  • 1 replies
  • 0 likes

Cancelling plan

How do I get someone who can speak to me regarding customer loyalty and new plans. I got a quote from Telus for a corporate discount through my company. Rogers was not able to match but when I filled out the form for Rogers to get back to me regardin...

User9201 by I've been here awhile
  • 377 Views
  • 3 replies
  • 0 likes

New Rogers mobile promotion not honoured.

Sign up with a telemarketer for a mobile plan of 175GB with Canada and USA roaming included for 40$When I got my first bill it’s showing $80. And I can get through to Roger’s on the phone.Anyone else have this issue?       ***Edited Labels***

Jet7678 by I've been around
  • 286 Views
  • 2 replies
  • 0 likes

Bundle cheaper than internet alone??

I recently moved to Toronto and set myself up with Rogers internet on a 24 month contract.    After 2 months I decided to look into getting Xfinity TV as well. I was quoted a bundle price that's  less than what I'm paying now just for internet. The a...

papamia by I've been here awhile
  • 452 Views
  • 3 replies
  • 0 likes

Pricing and Promo Incorrect?

I just added a line to my existing account yesterday , under my dashboard its 35$ with a 10$ off a month discount, I got the confirmation email but it stated it was going to cost 35$. I called, I was on the phone to care dept for 1.75 hours. with no ...

Screenshot 2025-03-04 at 10.43.31 AM.png

Disney+ Activation Solved

This is to help anyone else who has been frustrated with how to activate Disney+ with the Rogers promo.   We upgraded our plan several days ago and were told that we were eligible for Disney+ w/ ads.  This was confirmed when we received our updated t...

kpeglum by I plan to stick around
  • 686 Views
  • 2 replies
  • 0 likes

Loyalty - Discrimination

Why is it new customers have better offers.35+ year customer$90 plan with 20 gigsOnly able to offer plans in your accountNot able to have plans available to new customersWould this not be discrimination?Should they not update our old plans to give us...

Jaguarz by I'm here a lot
  • 789 Views
  • 4 replies
  • 1 likes
Labels