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Resolved! Disney+ subscription

I'm presently on a promotion that includes Disney+ for one year. When it expires can I sign up for annual billing for Disney+ through my Rogers account? My understanding is the annual cost is a little lower than being billed monthly.   *Added Labels*

Gramps1 by I've been here awhile
  • 4 replies

Winback Offer

I passed on a winback call almost 2 months ago but now would like to go back.   I left Rogers to Bell because of a better plan, a few weeks back I got a call from Rogers Winback team, i thought it could be a scam so didn't believe much. Now i am inte...

RangelM by I've been around
  • 7 replies

Ignite customer retention fiasco

Like many others, I’m a longtime customer. Been trying for a week to switch from cable tv/internet to Ignite bundle at a decent price. I guess that Rogers has decided to ignore loyal customers for shiny new Shaw customers. It’s sad how this company w...

Extremely bad experience

An agent told me my account came with an extremely cheap plan, $15 talk, text, and 5G data included. Then it turns out there's no data at all and I need to change to other plans to have data. Why does Rogers hire a lying agent? Or is that a marketing...

Jimi2023 by I've been around
  • 1 replies

Loyalty data disappeared from my account

Back in May, As part of loyalty offer, I received 10gb monthly data for 24 months and I accepted the offer. This made my total data 16 GB. However, it's not showing up in my account this month. After using 4.5 GB of data, now my account shows 1.5 GB ...

crsid by I've been here awhile
  • 2 replies

Terrible billing mistake during promotions offer period

I ordered the iPhone with promotion code, the billing offered without the discount, I spoke to several people and they confirmed this is error but no one fixed it, how can I complain, it’s impossible to get a human to fix it     ***Edited Labels***

Gigi29 by I've been here awhile
  • 1 replies

Resolved! Red Wireless

Hello,I was advised to reach out to a red wireless with the phone number 1 888 819 1007 to upgrade my existing phone and plan with a VIP discount through my employer. The representative asked for my drivers Licence number and visa information. Just t...

Dkenn by I've been around
  • 1 replies

Resolved! Home internet/mobile deal

New plans for Shaw customers have just be released but it is unclear if the monthly mobile rate includes internet. service.  Would we continue to pay for our internet service directly to Shaw on top of the new rate that Rogers is offering? .     *** ...

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Disney+ subscription AFTER the free promo

My free 6 months of Disney+ ends tomorrow. I don't want to keep paying through Rogers, but I want to start a one-year subscription for their slight savings option. How do I/can I do this?   **Labels Added**

emvardz by I've been here awhile
  • 1 replies

so hard to get the same deal as new customers

So this isn't new but why is it so hard to get the same deal as new customers do, i have to play the game just to get the same deal. I pay 80 for 100gb which was a good deal but its not good when I don't need that much or wana to pay for things I'm n...

c23 by I've been here awhile
  • 2 replies

Resolved! No customer retention value

Hello, I usually do not post for bad service provided to a client that has been loyal to a company for over 15+years. Every now and then I hear my friends have upgraded their phones or have faster internet and it all costs less then what I have been ...

Owlridge by I've been around
  • 9 replies

Plan & Phone Upgrades never honoured.

After hours on the phone, once again I am misinformed on offers and Rogers does not honour the price of verbal agreement made on the phone. This happened twice in a span of one week. Do not value loyal customers at all. CRTC and consumer protection n...

Asked for ID to Migrate to Ignite

I have been a Rogers customer for 7 years for internet, cellphone and home monitoring.  In the last month we notice that internet gets disrupted sor a little while, other times, hours. Called Rogers and they say the modem we have is old (legacy) and ...

Rogers Phone Service

I have a Bundle expiring in the coming weeks and I am in the process of talking to Rogers about what is now available.  I have been bounced around and they don't seem to have any idea what they are doing.  If they have nothing to offer just let me kn...

emerson7 by I plan to stick around
  • 7 replies

Resolved! Am I Eligible for the Disney+ Promotion?

 I just signed up for Rogers last week via a field sales rep.   He did not mention anything about free 6 months Disney Plus promo nor did I see it in my order confirmation, is it only available for customers who sign up directly?   **Labels Added**  ...

dmbcanada by I plan to stick around
  • 4 replies

Bad experience

I want to share what i went through after being a loyal customer to rogers even after all the network intruptions.On 31st march i contacted customer support live chat agent for my device upgrade in Ontario. The agent offered me samsung galaxy s23 256...