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Resolved! Rogers not honoring a promised credit

June 26, 2019 went to the Rogers at Tillsonburg store to purchased a sim card with data plan for my already owned phone. Was upsold to a Samsung s10 with 10gb unlimited plan and a free tablet for a 2 yr contract.   Was made to wait 2 hours in the sto...

Radiance76 by I've been around
  • 3052 Views
  • 4 replies
  • 0 likes

Resolved! Exclusive offer

So a couple of weeks ago I get this “exclusive offer” on my homepage.100GB $65/month. I had 50GB for $60. Seems like a good bargain fo $5 more per month. So I take the bait.They upgrade the account charge me $80 but remove the discount of $15. So I c...

RichardRom by I've been around
  • 1014 Views
  • 2 replies
  • 0 likes

Ignite TV - Bulk Account Discount

Looking for a credit against Ignite since my condo has a bulk deal and TV is included in condo fees   I am wondering if anyone has been able to get Ignite and not pay twice for TV?   My condo has Rogers "popular" cable include in the fees.  I also ha...

kemstone by I've been here awhile
  • 8132 Views
  • 8 replies
  • 1 likes

Winback Offer

I passed on a winback call almost 2 months ago but now would like to go back.   I left Rogers to Bell because of a better plan, a few weeks back I got a call from Rogers Winback team, i thought it could be a scam so didn't believe much. Now i am inte...

RangelM by I've been around
  • 7082 Views
  • 9 replies
  • 0 likes

Resolved! Red Wireless

Hello,I was advised to reach out to a red wireless with the phone number 1 888 819 1007 to upgrade my existing phone and plan with a VIP discount through my employer. The representative asked for my drivers Licence number and visa information. Just t...

Dkenn by I've been around
  • 2235 Views
  • 3 replies
  • 0 likes

Resolved! Disney+ subscription

I'm presently on a promotion that includes Disney+ for one year. When it expires can I sign up for annual billing for Disney+ through my Rogers account? My understanding is the annual cost is a little lower than being billed monthly.   *Added Labels*

Gramps1 by I've been here awhile
  • 1365 Views
  • 4 replies
  • 0 likes

Ignite customer retention fiasco

Like many others, I’m a longtime customer. Been trying for a week to switch from cable tv/internet to Ignite bundle at a decent price. I guess that Rogers has decided to ignore loyal customers for shiny new Shaw customers. It’s sad how this company w...

Extremely bad experience

An agent told me my account came with an extremely cheap plan, $15 talk, text, and 5G data included. Then it turns out there's no data at all and I need to change to other plans to have data. Why does Rogers hire a lying agent? Or is that a marketing...

Jimi2023 by I've been around
  • 409 Views
  • 1 replies
  • 0 likes

Loyalty data disappeared from my account

Back in May, As part of loyalty offer, I received 10gb monthly data for 24 months and I accepted the offer. This made my total data 16 GB. However, it's not showing up in my account this month. After using 4.5 GB of data, now my account shows 1.5 GB ...

crsid by I've been here awhile
  • 505 Views
  • 2 replies
  • 0 likes

Terrible billing mistake during promotions offer period

I ordered the iPhone with promotion code, the billing offered without the discount, I spoke to several people and they confirmed this is error but no one fixed it, how can I complain, it’s impossible to get a human to fix it     ***Edited Labels***

Gigi29 by I've been here awhile
  • 576 Views
  • 1 replies
  • 0 likes

Resolved! Home internet/mobile deal

New plans for Shaw customers have just be released but it is unclear if the monthly mobile rate includes internet. service.  Would we continue to pay for our internet service directly to Shaw on top of the new rate that Rogers is offering? .     *** ...

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Disney+ subscription AFTER the free promo

My free 6 months of Disney+ ends tomorrow. I don't want to keep paying through Rogers, but I want to start a one-year subscription for their slight savings option. How do I/can I do this?   **Labels Added**

emvardz by I've been here awhile
  • 472 Views
  • 1 replies
  • 0 likes

so hard to get the same deal as new customers

So this isn't new but why is it so hard to get the same deal as new customers do, i have to play the game just to get the same deal. I pay 80 for 100gb which was a good deal but its not good when I don't need that much or wana to pay for things I'm n...

c23 by I've been here awhile
  • 765 Views
  • 2 replies
  • 0 likes

Plan & Phone Upgrades never honoured.

After hours on the phone, once again I am misinformed on offers and Rogers does not honour the price of verbal agreement made on the phone. This happened twice in a span of one week. Do not value loyal customers at all. CRTC and consumer protection n...

Asked for ID to Migrate to Ignite

I have been a Rogers customer for 7 years for internet, cellphone and home monitoring.  In the last month we notice that internet gets disrupted sor a little while, other times, hours. Called Rogers and they say the modem we have is old (legacy) and ...

Rogers Phone Service

I have a Bundle expiring in the coming weeks and I am in the process of talking to Rogers about what is now available.  I have been bounced around and they don't seem to have any idea what they are doing.  If they have nothing to offer just let me kn...

emerson7 by I plan to stick around
  • 1162 Views
  • 7 replies
  • 0 likes
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