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Resolved! phone plan upgrade

HI, I am a senior trying to upgrade my phone and plan.there is currently an offer on my plan to upgrade but when i try to purchase a phone it send me to far more expensive plans and not the current offer which is quite reasonable? can someone let me ...

mapp447 by I've Been Here Awhile
  • 50 Views
  • 2 replies
  • 0 likes

Promotional Mastercard

Hi joined Rogers in March and was provided with a promotional welcome gift - a $150 Mastercard. I was suppose to receive a Welcome email after 5 to 6 weeks with the activation code. I never received the email. Called Rogers. The customer service peop...

GinaV by I've Been Here Awhile
  • 321 Views
  • 2 replies
  • 0 likes

Rogers “winback” thoughts

TLDR: rant about how disingenuous Rogers overall. They could have kept my business for a lot less than it’s costing them to get me back as a customer. 2 years ago I switched all my services from Rogers to Bell. This included internet and mobile, over...

Campbell149 by I've Been Here Awhile
  • 138 Views
  • 1 replies
  • 0 likes

When will the next iPhone Sales be?

My friend pays $18 month for their iPhone ``13. Said they got a deal at the beginning of April. I only see it for sale for $47/month... that's a huge price diff. I need a new phone but am I better off to wait if a new sale will happen this month? ***...

Campbell149 by I've Been Here Awhile
  • 148 Views
  • 1 replies
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$99.99 Ignite 500u with Flex 5 and Disney+ not available?

I'll try to keep this short.I called in to cancel my home services as I've found better prices elsewhere. When the rep proceeded to look for something better for me, he gave me a quote for Ignite 150u with Flex 10 for $125. But I found another deal o...

LRod by I've Been Here Awhile
  • 177 Views
  • 4 replies
  • 0 likes

Disney Plus Promotion

When I switched plans in February to Ultimate Everything, I was told I get Disney Plus for 12 months for free, and a link showed up on my login page saying click here to add it. Tried again and again, does not work. 65 minutes on the phone with two a...

BMRBMR by I've Been Here Awhile
  • 197 Views
  • 4 replies
  • 0 likes

No more 12 month promos?

I was shocked to find out today that Rogers doesn't have 12 month promos like they advertise. My 12 month promo was to expire on April 30/22 and my Rogers bill came and my price had gone way up. I had already talked to Rogers and made arrangements fo...

Customer Service Nightmare

I'll start by saying that the retention agent I spoke to was great. He tried as best he could to fix the problem that I'm about to discuss. BUT, I called on 04/03 for an upgrade, my daughter dropped her phone, it's unusable. I was told there was an o...

pollyana by I've Been Here Awhile
  • 246 Views
  • 2 replies
  • 0 likes

Can my promo be extended due to a temporary suspension?

I am out of the country for 4months and not using the internet for that period. Can my account be frozen for that period and extend the current plan for 4 months? For example, I will be out of the country on April 05 and return on July 05 of 2022. an...

Ignite 1Gig for 59.99

Beware of Rogers so called special offers from email blasts. I was offered to switch to Ignite 1Gig with Smart Stream for 59.99 a month for 1 year along with Disney+ . So I switched only to find out that it's not 1Gig its 150 and no sir that package ...

jimonator45 by I've Been Here Awhile
  • 110 Views
  • 1 replies
  • 0 likes

Latest Exclusive offer

So every time I sign on to Rogers it shows me my exclusive offer. The latest is pretty temping. Pay $57 a month more for less services. So tempting..how did i get so lucky?? *** Edited Labels ***

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rgabows by I've Been Here Awhile
  • 117 Views
  • 1 replies
  • 1 likes

Would like to add authorized contact onto account

Hello, can a moderator please contact me to add my brother in law to my account to enable him to make changes and accept promotions for my account. He was definitely added to my account but somehow has disappeared from your records. I waited over an ...

Quote discrepancy

My bundle offer expired and when I called an agent I was given an amount. However when my bill arrived it was $20 in excess. Called Rogers back and another agent told me that it was not in the notes. How do I get access to the recording of my convers...

Katie2 by I've Been Around
  • 136 Views
  • 1 replies
  • 0 likes

Monthly Bill Increase After Promo Expired.

My service discount expires on Jan 21 so on Jan 12 I called Rogers to negotiate my "new" deal for Bundled Services. Spoke to a guy named Ian who said my new deal would increase slightly due to a general price increase and some other changes. I agreed...

colreal by I've Been Here Awhile
  • 412 Views
  • 1 replies
  • 2 likes

Account loyalty

Is it normal to be loyal to company over 35years tenure and pay $300/MTH AND FOR THEM TO TELL YOU YOUR not a valued customer and tell you that you will not be getting any sort of loyalty discount to upgrade your service from legacy to ignite but if y...

Don35 by I've Been Around
  • 189 Views
  • 1 replies
  • 1 likes

Financing Promo Credit

I have searched my bill and account high and low to find where it would say when my financing credit will end and still have no idea. I’ve seen on the forum that it can be found in the fine print of your bill but I’ve read every part of it. I realize...

jv97 by I've Been Here Awhile
  • 259 Views
  • 3 replies
  • 0 likes