I’m a current Roger’s Wireless customer (good standing no missed payments), and previously had an internet account (cancelled, in good standing no missed payments). I’m looking to reactivate the internet. From what I’ve seen itv looks like there shou...
I don’t know where to start… I tried Bell Canada first for my new apartment since I’m using their mobile service. When their technician came to install it, he told me that their line needed to be fixed and that it would take a few days to get the ser...
I have been using Rogers WiFi for about 18 months now. I got the plan renewed in December 2023. I am moving out and wanted to cancel, but the agent told I will be charged around $250 cancellation fee. When I got the service in December 2023, I wasn't...
I have a roger home internet but because I m moving to other place .I paused the service for 2 months. But the person didn't tell me that still the connection is paused I still need to pay.i pay 160$.after that talked to the customer service and they...
I had sales rep showing up on my door and sold the idea of cheaper and better home internet. Told me I was getting fiber with commercial modem that has extended coverage because it’s used for businesses and gave me direct contact number assuring supp...
Called twice and the rep confirmed thatbit’s cancelled yet, it’s still active. ThisIs si frustrating… ***Edited Labels***
We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...
I am a costumer with my phone plan. I decided to switch my home internet wifi from Fizz to switch with Rogers. Worst idea ! If I would’ve known I would have closed my account with Rogers and switch everything somewhere else ! I spent at least 12 hour...
Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...
Hi, I recently returned the router because of moving. I received a confirmation email for shipping from Rogers. Canada Post tracker said Rogers received it on July 30th. According the confirmation email, Rogers will send another confirmation email...
For over a month we've been getting emails (about 5 now) stating 'Work in your neighbourhood is about to begin". A few times now I've gotten voicemails stating work will begin on *insert date here. And each date I don't think any actual work has been...
On Tuesday night a major fire occurred in our Vancouver neighbourhood, knocking out our home phone, home tv and home internet/wifi. We are serviced by Shaw Rogers. As of this morning the service is still out and not known when it will return. As a re...
Hello, I hope this message finds you well. I am reaching out to inquire about whether or not Rogers reports my home internet monthly payments to credit bureaus such as TransUnion or Equifax. As I understand it, reporting my payments can positively im...
I'll be travelling for a couple of months and Rogers offers to suspend or put my internet on vacation for $5 a month - a great savings. It is unclear whether it is cut off 100% or there is a small amount of data. I want to be able to see / contr...
Hello all, Growing up, my family had always used Rogers Internet. I recently moved out to my place and specifically opted for Rogers services as opposed to other service providers. For the last few months, I have been experiencing multiple billing ...
Well this is not a great first impression - I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...
Dear Rogers Customer Support,I am writing to express my deep dissatisfaction with the internet service provided by Rogers over the past three months. Despite being a loyal customer for over seven years, the recent performance of your service has been...
I am with Rogers since 3+ years now. My current Rogers Ignite Internet plan contract is ending within a week and I was trying Rogers to advise me the best they can do. The price offered is higher than what carrytel is offering even without contract o...
I am honestly appalled by the situation at this stage. Somebody from Rogers rang our door a few weeks ago to let us know about a new offer which was cheaper than what we were paying with Bell. We accepted and she got it all done on her Ipad and told ...
Hi All,I placed an order for Rogers ignite 1.5 GB internet in anticipation of a move over two weeks ago. I was previously with Bell. My installation time had been scheduled for Saturday, May 25 between 4 to 6 PM. Between my initial call to place the ...