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Resolved! Internet service cost breakdown in a bundle

Is there a way I can see what portion of my bundle price was spent on internet service specifically?   I'm doing my taxes, and one of the questions I'm being asked is how much I spent on internet service. The other services in the bundle are not rele...

jennfraser by I've been here awhile
  • 233 Views
  • 3 replies
  • 1 likes

Terrible customer service

    Chatted to cancel my internet, the agent tried to make me stay and offered a new plan. I was happy at that time until 2 days later when I reached them again to confirm the new promo, they said they dont see a note on my account. So I forwarded th...

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kkph by I've been here awhile
  • 164 Views
  • 1 replies
  • 0 likes

No Show Install

Well this is not a great first impression -  I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...

mclearn by I'm here a lot
  • 441 Views
  • 6 replies
  • 0 likes

Rogers Double Billed Me

We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...

ellejay18 by I've been here awhile
  • 1613 Views
  • 9 replies
  • 2 likes

Renewal of Rogers services

Required to transition to Rogers ignite TV & internet from digital.  Monthly price for a new customer for their popular Ignite bundle is 149 (incl 3 add-ons ) .  This package , however, is not available to me. Despite being with Rogers for 30+ year, ...

Greenoaks by I've been around
  • 248 Views
  • 1 replies
  • 0 likes

Loyalty Offers

I am a current Rogers Internet customer.I convinced a friend to switch to Rogers and he got a better rate than I did. When I contacted Rogers to get the same rate, I was denied. How is this possible and what can be done?   **Labels Added**

PaulDube by I've been around
  • 342 Views
  • 2 replies
  • 0 likes

Resolved! Credit promised for installation charges

So I got this interent was having bell before which was working good. The sales agent (referred to me by my friend), gave the same deal as my friend got. I asked him if their would be any installation charges, and he mentioned I am offering you 150$ ...

Jobanwalia by I've been here awhile
  • 1259 Views
  • 8 replies
  • 0 likes

Early cancellations fee

HiI recently acquired an ignite connection, for personal reasons I had to move from my apartment and I was advised that I can transfer the connection to someone in my home or cancel it and they can get a new one.They got a new connection within a wee...

WJ95 by I've been around
  • 592 Views
  • 1 replies
  • 0 likes

Tablet offer not being followed through

December 1st I was offered a free Samsung Tablet and free data plan. I signed into a new 2 year internet plan and also added 3 new mobile lines. I was told I could decide within 30 days (in case a better offer came up). Despite at least 10+ hours of ...

Ramacdon by I've been around
  • 187 Views
  • 1 replies
  • 0 likes

Customer Retention

Been have issues with our internet loosing connection intermittently and it has progressively gotten worse for 3 weeks now. Reached out to tech and they identified the modem is failing. Told them bell is offering fibre on our block for $65.00/month, ...

RobertPat by I've been around
  • 255 Views
  • 1 replies
  • 0 likes

Where are cable internet and TV service pricing options?

https://rogers.com If I go to the above website, the only services offered are MOBILE and 5G internet (prominently, at top of page). Why doesn't the main web site list the cable internet and ignite TV services? Even if I google "Rogers Cable Internet...

strathglass by I've been here awhile
  • 431 Views
  • 3 replies
  • 0 likes

Installation charges not mentioned by sales person

I'm here to explain about a unsatisfying & sad experience with Rogers internet! I recently got a Roger's internet connection for my home as my previous provider, Virgin, was pricier than what Rogers was offering me. On my first bill, I was shocked to...

Adarsh1 by I've been around
  • 374 Views
  • 2 replies
  • 0 likes

Resolved! Temporary Suspension on Ignite

I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...

igcg53 by I've been here awhile
  • 4173 Views
  • 14 replies
  • 1 likes

Gen 2 Modem Charge

Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...

bigalgae by I've been around
  • 267 Views
  • 1 replies
  • 0 likes

Credit check

When signing up for Rogers internet, I agreed to a credit check and they said it was good and my internet was installed a week or so later. When I was checking my credit score I seen that they actually checked it 3 times, on three separate days. I ca...

Bp1897 by I've been around
  • 2990 Views
  • 2 replies
  • 0 likes
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