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incompetence

It has not even been a month since i have switched my services to Rogers and I am already regretting it   ***Edited Labels***

atiba by I've Been Around
  • 31 Views
  • 1 replies
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Why is it so difficult to have a technician just show up?

I'm trying to navigate my parent's home move to and new installation (TV/Phone/WiFi). We notified Rogers well in advance of the move date, secured a new Telephone number, then we gave the new telephone number to the family's Doctors, Dentist, lawyers...

kapo by I've Been Around
  • 298 Views
  • 4 replies
  • 0 likes

Upgrade Phone Through BYOD

I have an iPhone 11 that is registered as my device on my Rogers account. I've recently switched to a Samsung and moved the SIM card. The phone is working fine. Samsung says for device coverage protection I need to register it through my carrier. How...

MattG2 by I've Been Around
  • 67 Views
  • 1 replies
  • 0 likes

Resolved! replacing ancient phone

HI, Just got a renewed phone today a MOTO G PURE,to replace a Nokia 2720 flip phone.the new phone did not have a sim card and i have a current offer on my account to upgrade my plan,the current sim card does not fit what should i do to get ready to u...

mapp447 by I Plan to Stick Around
  • 141 Views
  • 4 replies
  • 0 likes

Feedback About Switching to Ignite Internet

I was offered Ignite upgraded for my internet, with a Promise of stable internet.  I got the router, and it was not working. I patiently worked with Ignite support for 10 days. They tried various things and finally a technician was requested to visit...

JP46 by I've Been Around
  • 122 Views
  • 1 replies
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$99.99 Ignite 500u with Flex 5 and Disney+ not available?

I'll try to keep this short.I called in to cancel my home services as I've found better prices elsewhere. When the rep proceeded to look for something better for me, he gave me a quote for Ignite 150u with Flex 10 for $125. But I found another deal o...

LRod by I've Been Here Awhile
  • 271 Views
  • 4 replies
  • 0 likes

Separate Internet Service for Tenant

I am renting my attic to a potential tenant I want to get installed a separate internet line( than the one I already have in my house) for the tenant that the tenant pays for.How do I do this and how much does it cost?   **Labels Added**        

Boomer57 by I've Been Around
  • 101 Views
  • 1 replies
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Resolved! Local Sales Rep - How do I contact them?

I would like to get in touch with my Rogers local rep to discuss potentially moving to Rogers from Bell for all of my home services. Please let me know how to do that. The rep came a few months back, but I was not ready to talk then and lost the cont...

Za1 by I've Been Around
  • 1090 Views
  • 3 replies
  • 0 likes

10 Days to Deliver a Cell?

The ad said, "Get your phone as soon as SAME DAY!  Some restrictions apply, and could be 1-2 business days. I am now at day 10 waiting on a new phone I needed to start my new job 2 days ago. How silly do I look telling my boss continually that I am s...

Connect a Second Rogers Ignite TV Receiver

I had a brand new ignite TV recever/remote and modem shipped to my house, it's my address but not my nameCan I use the receiver as a second one in my house in my roomRogers has not got back to me on picking it up, so I want to use it       ***Edited ...

Resolved! Set up my Ignite Internet?

Can I use a friend's smart phone to set up my Ignite Internet? I don't have one.     ***Edited Labels***

Marcy13 by I've Been Here Awhile
  • 269 Views
  • 1 replies
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Resolved! MasterCard Promotion

I switched to Rogers this July (2020). Rogers had a promotion on, where I would get a $150 MasterCard Gift card, part of there promotion. Installation was done on August 5th, 2020. I received my "Please register for Promotion" on August 15th. I regis...

Micbeau by I'm Here A Lot
  • 8681 Views
  • 96 replies
  • 0 likes

How do I get in touch with someone from the Fraud Department?

I  recently made an address change in the wireless account profile. Then place an order of new phone.  Two days after I received an email saying I needed to wait 3-4 weeks for backorder. Then I contact a representative via phone, she suggested I swit...

ResUC by I've Been Around
  • 1791 Views
  • 1 replies
  • 0 likes

Resolved! iPad Pro 12.9

I know that Rogers recently added the iPad Pro 11 in their tablets offered. However, is there a chance the 12.9 is going to be added? I know most of the tablets offered are under the 11 inch range, so it might never actually be added. But I'd really ...

mathurkush by I've Been Here Awhile
  • 5412 Views
  • 10 replies
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Resolved! Device Down Payment Dispute

I recently moved from Telus to Rogers with new plan - 15GB Rogers Infinite plan with Device Financing on Jun 18, 2021. I made an upfront down payment of $271.20 (including taxes) on the same day (Jun 18, 2021) as part of the order to Rogers Communica...

ygsk18 by I've Been Here Awhile
  • 618 Views
  • 2 replies
  • 0 likes

Rogers Ignite Internet Pricing

Why we have pay such a high price for the internet service, please bring it down to affordable price       ***Edited Labels***

Beg65 by I've Been Around
  • 1606 Views
  • 11 replies
  • 0 likes

Billing Issues

Hi,   I was offered a BYOD plan from Rogers with great incentives.  I was given a device credit and able to port my number as well as a discount for being a loyal customer through the years. I had been planning to switch over in the fall, once my pho...

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