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No Show Install

Well this is not a great first impression -  I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...

mclearn by I'm here a lot
  • 1151 Views
  • 8 replies
  • 1 likes

Resolved! Charged a 60$ Set Up Fee After Being Told it Would be Waived

So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...

Shay05 by I've been around
  • 8915 Views
  • 22 replies
  • 1 likes

terrible bulk internet

I spend almost 10 hours dealing with bulk internet team for activation. My building was completed couple months ago but Rogers can’t even find my unit number. There is no escalation option but can only wait.   *Added Labels*

asas147k by I've been around
  • 170 Views
  • 1 replies
  • 0 likes

WORST SERVICE AND WON'T CALL US BACK

We have been trying for 3 weeks to get 3 new cell phones. Transferring from FIDO same company to Rogers all the same lines, numbers, address, names, mailing and billing address all EXACTLY the same.  They have unnecessarily run my credit (which was p...

DavinaWiner by I've been here awhile
  • 364 Views
  • 5 replies
  • 0 likes

Number Porting Nightmare

I recently attempted to move over to Rogers after finding a more suitable package for my needs after being a long time Bell customer. Before making the switch I checked the website as well as calling rogers directly to confirm I can Port my current b...

JL692 by I've been around
  • 178 Views
  • 1 replies
  • 0 likes

False promotion

Rogers door to door rep came to our house to pitch us switching to Rogers home internet from Telus. Plus he gave us an offer that $40/month with 100gb unlimited calling no activation fee. Next week I found that home internet was with so called “shaw ...

Littlemom by I've been here awhile
  • 227 Views
  • 1 replies
  • 0 likes

Account cancelled and very rude validation team

Hi I opened a Rogers wireless, porting from Telus with two numbers, i got an iPhone 15 from store and decided not to port my number so I could just give my kid a line, and give my mom the iPhone to replace her old phone. Next day I ordered s24+ and s...

Jedc28 by I've been here awhile
  • 330 Views
  • 2 replies
  • 0 likes

Great Customer Service

Hello Rogers, I wanted to pass on my great experience with a Rogers employee at your Rogers - Mississauga Marketplace store.  "Jeremiah" assisted me with the purchase of a Nokia FastMile 5G Gateway.  He explained everything about the product to me in...

Sales person came to my door an lied - lesson learned

I am honestly appalled by the situation at this stage. Somebody from Rogers rang our door a few weeks ago to let us know about a new offer which was cheaper than what we were paying with Bell. We accepted and she got it all done on her Ipad and told ...

emiliev by I've been around
  • 200 Views
  • 1 replies
  • 0 likes

Rogers Galaxy Watch LTE plan does not work

I have had multiple interaction with Rogers Retail Store and Technical support(including manager escalation) but after 6 visit to the store and 5 phone call with technical support it is not resolved. Both of them are just passing the ball to each oth...

KTfN7yIj by I'm here a lot
  • 1011 Views
  • 9 replies
  • 0 likes

Home internet installation delay

Hi All,I placed an order for Rogers ignite 1.5 GB internet in anticipation of a move over two weeks ago. I was previously with Bell. My installation time had been scheduled for Saturday, May 25 between 4 to 6 PM. Between my initial call to place the ...

m_asif by I've been around
  • 267 Views
  • 1 replies
  • 0 likes

Telephone Number transfers from Fido to Rogers & Chatr

I have transfered two phones from Fido to Rogers on May,23 and one phone from Fido to Chatr on May,24. In first two phones (403xxxx916 & 403xxxx816) transferred to Rogers procedure quite smoothly.But have very bad experience on third phone (403xxxx06...

Ed8916 by I've been around
  • 294 Views
  • 1 replies
  • 0 likes

Worst company ever

How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . O...

Swan53 by I've been here awhile
  • 639 Views
  • 3 replies
  • 1 likes

Unhappy with My Current Phone Provider.

I've been with Rogers for, oh, over twenty years I think.   Things were getting too expensive so I jumped ship. I had gotten a couple of phone calls from a department, Win You Back I think it's called? Anyway, they offered me a plan that was similar ...

JanitorMan by I've been here awhile
  • 275 Views
  • 2 replies
  • 0 likes

Nearly 3 weeks and still no installation

Sorry long story; TLDR gist at bottom:On April 17/2024, I upgraded my current Ignite home internet service to include Ignite TV & home phone. Bell is discontinuing landline service in my neighborhood May 8. My Rogers installation (modem, tv box, etc)...

ACHIAO by I've been around
  • 303 Views
  • 1 replies
  • 0 likes

FALSE ADVERTISING

Last week, a Rogers sales representative pitched me a compelling promotion: 60GB for just $40 monthly, free from any extra fees. Today, post-SIM activation and switching, I find my plan outlined in an email - $50 monthly, no discounts, and an unexpec...

Been chasing a fraud case for months

3 months ago, I randomly got an email saying my internet had been set up on my account. But I wasn't the one who set it up. Im in BC and the set up was in Ontario. Plus I already have rogers/shaw Internet here in BC. So I immediately reached out to r...

Client Support Specialist MIA

We had a Client Support Specialist come to our door on Dec. 8th.We were sold a package that has still not been provided in full based on agreements set.out on the day we signed up.Additionally, after the initial sale, the client support specialist ha...

Stoney41 by I've been here awhile
  • 507 Views
  • 4 replies
  • 0 likes
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