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Forum Posts

Affected credit score

I recently opened up an additional account at Rogers. I already had internet and opened up a wireless account. I was told that they had to do an INTERNAL credit check, which wouldn’t affect my credit score. I authorized this with the assurance it wou...

SMETHAN by I've Been Here Awhile
  • 581 Views
  • 5 replies
  • 0 likes

Rogers Home Phone Port-In Process

Just moved to Rogers and asked to have previous home phone # move over to Rogers phone service. Didn’t happen as yet. How long does it take?   **Labels Added**    

Slomojo by I've Been Here Awhile
  • 124 Views
  • 3 replies
  • 0 likes

Question about Ordering a New Cell

I'm thinking of ordering a new cell off rogers.com so I can save the 50.00 setup fee, but I was wondering how soon I have before the new phone has to be online?I just want to make sure I know the proper way to transfer my old phone to the new one bef...

gordow by I Plan to Stick Around
  • 80 Views
  • 1 replies
  • 0 likes

New Order for iPhone 14 Pro Max - Cancelled

Being an ex Rogers customers, I was reached out by Bring Back team and was offered Iphone 14 Pro max for a discounted price. While the order in place,  it was confirmed that the warehouse had the new phones in stock and will be shipped in a week. But...

Sumani by I've Been Here Awhile
  • 145 Views
  • 2 replies
  • 0 likes

Reminded Why I Left Last Time ... Self Serve Installation

I'm starting to be reminded as to why I left Rogers as a Internet provider in 2021 ... the bill never reflects all the discussions you had with customer service reps. I decided to come back to Rogers after I was offered a deal from Bell but Rogers ca...

bugfan68 by I've Been Here Awhile
  • 93 Views
  • 1 replies
  • 0 likes

Paying For Number For Almost Three Years

Cancelled a phone number back in Oct 2019. Rogers said they'd put the number on hold and never gave it much thought after that. just realize been paying for number for almost three years. No Tab, just 100MB Mobile Data Light $10.00 plus Tax which is ...

RM6 by I'm Here A Lot
  • 184 Views
  • 4 replies
  • 0 likes

Worse Experience

Ordered their service online and got a modem shipped out to me. Long story short, I spent a week without internet waiting for the Modem, calling Rogers and just waiting to get same generic answers. Finally I called to cancel my internet service that ...

Mauriz by I've Been Here Awhile
  • 368 Views
  • 8 replies
  • 0 likes

Missing Down Payment

I am coming to the end of my upfront edge plan and am trying to upgrade my phone. I had a message that I needed to pay 40% down. Anyways… I ordered my phone, made the down payment and then the system glitches.I checked my bank, money came out, order ...

Mgagnon79 by I've Been Around
  • 169 Views
  • 2 replies
  • 1 likes

How to access Disney+

I signed up for the free six months of Disney+ with Rogers. I already had Disney+ so paused my existing subscription. Now I can’t figure out to access it through Rogers. How does that work?   *Added Labels*

K-C2 by I've Been Around
  • 117 Views
  • 1 replies
  • 0 likes

Billing Issues

Hi,   I was offered a BYOD plan from Rogers with great incentives.  I was given a device credit and able to port my number as well as a discount for being a loyal customer through the years. I had been planning to switch over in the fall, once my pho...

How long to port old number to Rogers?

Just switched from Bell to Rogers. Found the spot to keep my old number, and started process. Been 3 days now and still not complete.Also, we have a 2nd phone, got SIM card 2 days later. Want to port that number as well, but option is not visible. Wi...

NormB by I've Been Around
  • 113 Views
  • 1 replies
  • 0 likes

Activate Rogers Entertainment

I have an issue with Rogers. The sales rep told us to, RETURN THE EQUIPNENT and he would see what would available in the spring. We did exactly that. When in Florida we found it was not we expected.   WHY does Rogers INSIST on shutting down the enter...

Why 2 hard credit checks?

I recently checked my credit score and noticed the score drastically reduced. I noticed it is due to 2 credit hits from Rogers in the subsequent days. I applied for an Internet connection on 25th Nov. But there are 2 inquiries on Nov 25 and Nov 26. B...

Arismic by I've Been Around
  • 284 Views
  • 1 replies
  • 0 likes

Rogers to Phase Out Services

I recieved a letter saying Rogers will phase out cable services and my current TV service will no longer be available. To avoid these impacts move to Rogers ignite.  Is this true?   I don't want ignite!     ***Edited Labels***

mrpete by I Plan to Stick Around
  • 7785 Views
  • 18 replies
  • 0 likes

Horrible Customer Service

I ordered for Ignite Internet 1.5 Gigabit for self-instalment on 2 December 2022 for service start on 9 December 2022. The sale person said my house already setup internet wire and I can do self-instalment. Got the confirmation the technician will co...

LapLuu by I've Been Around
  • 168 Views
  • 1 replies
  • 1 likes

Re activate my internet

Hi I recently cancelled my rogers wifi and got telus. But my boyfriend wanted to keep both the wifis, is it possible to re activate my line. I still have my modem.Please let me know .Thankyou     ***Edited Labels***

Resolved! Long Wait Times for Ignite Migration Team

Hi:   I have been trying since Monday to talk to somebody from teh Ignite migration team after successfully talking to tech support who advised me that there is nothing they can do except pass me on to Ignite migration. The issue is that I'm followin...

kwongene1 by I've Been Here Awhile
  • 358 Views
  • 5 replies
  • 0 likes

Potential Fraud

Hello,   I had received a letter in the mail with an offer for $49.99/mo for 500u ignite internet and thought, 'can't pass this up'. I called and got it all set up. It wasn't until hours AFTER I realized mistake: I gave up my SIN # and BIRTH CERTIFIC...

Usereman by I've Been Around
  • 395 Views
  • 4 replies
  • 0 likes
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