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address change on bill already received

I just got my Rogers bill 3 days ago. Yesterday, I realized I need to change my address on my license as soon as humanly possible (as I moved recently) so that I can get a background check done for new employment. I need a phone bill and pay stub. So...

aaug16 by I've been around
  • 237 Views
  • 1 replies
  • 0 likes

S25 Ultra bundle with the Buds 3 Pro

Back around the new year (2025), I called to upgrade my phone to the S25 Ultra bundle with the Buds 3 Pro.  At that time they said they couldn't find any bundle like this ... even though it was advertised all over the Rogers website.  Now, over 3 mon...

JasonBe by I've been here awhile
  • 294 Views
  • 5 replies
  • 0 likes

Repeated credit checks and unauthorized credit check

On April 16, I asked for splitting my number from my husband account. The first rogers staff did a credit check saying it was internal and would not affect my score. She created a Fido account instead of rogers and told me to call again.I did and the...

PeggyD by I've been around
  • 162 Views
  • 1 replies
  • 0 likes

Sim Activation/Deactivation

Hi thereAs I am visiting a foreign country for four months and all, and if I not pay my plan for that amount of time because I would not be using it, will my account/sim be deactivated or will it still remain or what will be the duration for my sim t...

Ayush107 by I've been around
  • 134 Views
  • 1 replies
  • 0 likes

Sim

My sim card is blocked i guess so i am unable to receive otp. Is that possible to activate my sim again so that i can get otp for my online banking, so that i can pay the rogers mobile bill?     ***Edited Labels***

Gurjeetk567 by I've been here awhile
  • 167 Views
  • 2 replies
  • 0 likes

Resolved! Order Xfinity Internet Service But No Account Number Assigned

I am an existing Rogers wireless customer for 20+ years and I need new Internet for home.  Yesterday, I logged into my account to ordered the Xfinity Internet 1GB home internet.  Everything went fine and I got the order confirmation email with 3 PDFs...

riniboo by I've been here awhile
  • 545 Views
  • 6 replies
  • 0 likes

Resolved! Porting number from Telus cell phone that cannot receive texts

I need to port my Telus mobility number to my Rogers cell phone. The Telus phone no longer works and can't receive texts to do the text verification. I spent 2.5 hours on hold with Telus waiting for them to do a manual bypass. I'm not completely sure...

lmu1 by I've been around
  • 273 Views
  • 1 replies
  • 0 likes

Andriod BYOD watch

Recently bought my new Samsung galaxy watch 7 Ultra. Directly from the manufacturer Samsung as they have way better deals with trade in and pre ordering ect. Is there anyway to have a BYOD andriod watch plan with number share or is rogers still one o...

daniel10 by I plan to stick around
  • 4275 Views
  • 14 replies
  • 0 likes

Unable to Activate Watch Cellular Plans

I have recently ported my phn plans from freedom mobile to rogers and I regret moving to rogers . I have spent 3 hours at the rogers stores to activate the apple watch cellular plan and activate wifi calling, but no luck . The store asked me call tec...

AlexH1827 by I've been here awhile
  • 1277 Views
  • 3 replies
  • 1 likes

WOW! mobile boutique, Square One Missisissaug, ON

I had a very disappointing experience at this location and feel compelled to share it to caution others. I was quoted a monthly bill of $40 by the representative, which included discounts. However, the actual bill turned out to be $80—double the prom...

mary45355 by I've been around
  • 177 Views
  • 1 replies
  • 0 likes

Can't find my account number anywhere!!!!!!!!!!!!

I switched carreer from Fido to Rogers yesterday and when I went to sign up with myrogers using the new sim, it asked me to enter my account number. How will I enter my account number if Rogers can't send me the full number without hiding it partiall...

TahmidS by I've been here awhile
  • 278 Views
  • 1 replies
  • 0 likes

New Account cancelled

I got a new phone and a new plan with rogers yesterday and I found out my account got canceled because of fraud suspicion. I called the fraud department multiple times but they never pick up.Would it be possible to make a new account under my partner...

Hsy6627 by I've been around
  • 390 Views
  • 1 replies
  • 0 likes

Order

I placed an upgrade order on the 22nd. The new plan was immediately activated, but I don't see the order for the phone. My credit card was charged.In my account it's showing nothing and AI chat says no orders on pending       ***Edited Labels***

malandan by I've been here awhile
  • 667 Views
  • 3 replies
  • 0 likes

Fraud Department does not exist at Rogers!

Hi, I ported my number from Fido to Rogers over the weekend, and what should have been a seamless process has turned into an absolute nightmare. My account was canceled within minutes without any warning, notification, or explanation. I had to chase ...

caiog by I've been around
  • 393 Views
  • 1 replies
  • 0 likes

Billed for services before activating SIM

I'm a new customer with Rogers just switching my account over I received my sim chip 3 days ago and started in my phone and received a disconnection notice as I've already been charged for a month worth of billing my first month was supposed to be fr...

eSIM Temporary number still showing

I ported over 2 lines from Telus to Rogers about 2 months ago. I got 2 eSIMs with temp numbers while the porting was done. Both phones are iPhones.   One phone is fine but the other phone if I go to Settings>Cellular >SIMS - The Rogers eSim is still ...

Gmoney11 by I've been around
  • 9444 Views
  • 9 replies
  • 0 likes

Charged for Rogers Service I Never Used!

Hi everyone, I've been a loyal Fido customer for a long time. On February 25, I received a call from Rogers, offering me a "better plan." I listened to the representative, and she asked for my details. However, when she mentioned that I would need to...

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