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Resolved! Upfront Edge - Returning Device, do you need the box?

Hello,   My term is coming to an end and I am wondering if you need to have the box + contents in oder to return your device? I found some older posts but wanted to see what current requirements are. Thanks!    **Labels Added**

Dan45 by I've been here awhile
  • 5473 Views
  • 15 replies
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Up Front Edge

After the 2 years can you return a different phone same model   *Added Labels*

Changing Phone Plan - Financing Program Promotion

Hi there,I am wondering if I change my plan, if I get to keep my Financing Program Promotion monthly credit. I have read over my financing agreement which referred me to my wireless service agreement. Within the wireless service agreement, the only s...

noahflash8 by I've been here awhile
  • 618 Views
  • 3 replies
  • 0 likes

Paying off device balance early

I want to pay off my Apple Watch early. I have 6 months left on the financing. Is there a way to pay it off fast without having it added to my next bill? Thank you  

blumisty by I've been here awhile
  • 1714 Views
  • 3 replies
  • 0 likes

Resolved! Return Upfront Edge Device

Im within a month end of my contract and I am trying to return my device and rogers is refusing to let me return the device as I have changed providers. I dont want to keep the device and have abided by paying monthly to return it at the end.   **Lab...

breannep by I've been around
  • 403 Views
  • 1 replies
  • 0 likes

Resolved! 3000$ go missing at Rogers

It has been almost one month since I contacted the customer service multiple times. On Jan 15th I accidentally sent 3000$ to an inactivated previous account. The bank confirmed the transaction. Sent the retrieval notice on behalf of me, to Rogers but...

xshen by I've been here awhile
  • 536 Views
  • 4 replies
  • 0 likes

Cancellation Question - Phone Plans

What is the process to cancel your phone plan early? There are three phones that are on the second billing cycle out of 24. Is there anything else past paying out the cost of the phones that were financed?       ***Edited Labels***

777777777 by I've been around
  • 415 Views
  • 1 replies
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Resolved! Upfront Edge amount

I want to get a new phone. My current phone has 7 months remaining. My remaining financing balance is $529.38 and my Upfront Edge amount is $683.00. Do I have to pay the Upfront Edge amount or just the $529.38. I want to return the device. I'm gettin...

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Rogers Infinite to the 5G Mobile 60GB Plan

Hi, I'm interested in lowering my phone bill and have 2 lines in my account. As I'm on the Rogers Infinite plan (one is a Infinite +20 Financing plan and the other is on a 5G Infinite Premium plan), is it possible to cancel the Infinite plan and go d...

Chuc by I've been here awhile
  • 287 Views
  • 1 replies
  • 0 likes

Rogers does not commit to the price adjustment

Hi everyone,Here is my story:I was in the Mobile Shop on December 16th, 2023. They offered me to switch from my old provider to Rogers for $35 per month for the plan and finance iPhone 15 for $25 per month, which was a $23 discount from the retail pr...

zabrodov by I've been around
  • 375 Views
  • 1 replies
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Upgrade Saga

2 of my phones were coming up for end of term on Upfront. Got a call form a store, told them I have to return the upfront, they said they can't do that, I have to call Rogers.  Tried online, just before finalizing, the upfront always disappeared. Sho...

Csaba by I've been here awhile
  • 626 Views
  • 5 replies
  • 0 likes

Changing wireless plan changes the phone plan contract?

Hi, on black friday i got plan which isSUMMARY OF FEESMonthly Fees – Plan $60.00 MonthlyPayment – Financed Device $42.80Monthly Fees – Add-ons $0.00 Monthly Payment – Financed Device GST/HST $5.57Total Monthly Fees for WirelessService (before applica...

Upfront Edge

I would like to pay out the rest of my financed amount for my mobile device so I do not have to do so at the end of my 2 year contract. Is this possible? If so, after i have paid the $520 for keeping the device and the final amount of financed amount...

Lexiyangg by I've been around
  • 280 Views
  • 1 replies
  • 0 likes

Lease Buyout

I have an S22 and iphone se on two year lease. How much will buyout be on these phones?       ***Edited Labels***

Resolved! Upfront edge

Do I have to use the upfront edge program if I buy a new phone? I have been trying to get in touch with Roger’s all day will no luck   *Added Labels*

Cyndie58 by I've been around
  • 619 Views
  • 1 replies
  • 0 likes

Upfront Edge return kit not sent.

Hi, I purchased a new phone last month through the online rogers store and received my new Samsung s23 around August 16. My old phone was purchased with upfront edge financing, like with the new phone. But, I never received the return kit for the old...

Over charged for a year and going forward

I financed a new phone special deal , got agreement $20 month for 2 years , been charged $40 for a year and contract up in a year. Been robbed for $240 and soon another $240… this is robbery , shame for incompetence.       ***Added Labels***

In-Store Experience

Hello there, We came to Canada 2.5 months ago. Our English is poor; it's like none.I went to Rogers, located at the Pacific Center in Vancouver City Center, to ask for phone prices. I met with Brenden.   I wanted to see the google pixel 7 Pro. I'm no...

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