Is there an email address to contact support?

[stuartb]

There are problems with my account that need fixing.  I tried doing it online but there's noevidence that worked for 2 days.

I tried calling the support line and that didn't work - no answer.  I went to the on-line chat thing and it   told me it would connect me to an agent.  Nothing after 3 hours and your service closed.

I don't want my perfect credit rating wrecked by problems caused by Rogers inability to speak or effectively contact their customers

***Edited Labels***

[-G-]

You can try sending a private message to @CommunityHelps -- they are a great group of people and can resolve a wide range of problems.

[stuartb]

Thanks, but my problem is related to billing and accounts.  The inability to contact someone that I can hear and has English as a first language is a real pain.  When you have to explain the problem a half dozen times and you cannot hear them,  to say it's frustrating is an understatement.  (Interestingly, I'm having the same kind of problem with Manulife, and again, I cannot get an understandable contact.

[57]

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@stuartb wrote:

Thanks, but my problem is related to billing and accounts.  The inability to contact someone that I can hear and has English as a first language is a real pain.  

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A PM has nothing to do with hearing and the moderators on this forum can help.  Both @-G- and I have found them most helpful:

When logged into the forum, click on @CommunityHelps  .  On the page that comes up, you'll see a link on the top right of the screen to "send a message".  If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it.  There may be some back and forth required while Rogers get your personal information to look into your account.  Personal information is not allowed in this forum.  

When logged into the forum, check the envelope icon at the top right of the screen for messages.  You would usually also receive an e-mail, but it may have ended up in your spam folder...

P.S. all of Rogers CSRs are in Canada, although we are a multicultural country.

[stuartb]

Thanks RE, but that is how I ended up here Can you see why I am ultra frustrated?

[57]

Hmmm, OK. Let's hope a different mod sees this and gets in touch. Unfortunately e-mails are not allowed because they are not secure and Rogers requires information from you that should remain private - hence the use of PMs.

[stuartb]

And this is secure ??????   Shakes his head in disbelief

[57]

Obviously the forum is not secure, however, the mods send a secure form to you to obtain your personal/private  information.  After that, communication is via PM (Private Message).  Since you are questioning this, I'm questioning whether you ever went through the PM process with the mods at all.