Change my Name on the Account

[starshine070798]

Hi! I was wondering if I could change my name on my account without faxing or mailing. I don’t own a fax machine and really find it odd I have to pay out of pocket to send you a letter just to change my name on my account. This all seems so archaic and ironic for an internet company to only have old school communications means. Is it possible to go in person I tried calling but the lines are tied at the moment given the recent events that happened

***Edited Labels***

[RogersJermaine · Accepted solution]

Hi @starshine070798,

Welcome to the Rogers Community Forums and thank you for you post!

Regarding having your name changed on the account it does have to be sent directly to our Back Office Team. If you are unable to Fax it in, then you can mail a copy of the documents for verification.
Verification documents include:
• Name Change certificate
• Birth Certificate
• Driver's License
• Passport

Also ensure the Rogers account number is provided with the relevant documents.
The mailing address is:
Attn: Back Office Team, 100 Westmorland St, Moncton, NB, E1C 0G1

The fax number for reference is: 1-800-219-6473

Regards
RogersJermaine

[Pauly]

if its a name change due to marriage, can you send a copy of the marriage certificate?

[Moe17]

Hello, I’ve sent in my documents 4 times via fax for the last 3 months and the name change request haven’t been done.

[RogersZia]

Welcome to the Rogers Community Forums @Moe17,

The name change completion time can vary based on the nature of the request. As far as I know it still shouldn't take over 3 months to complete.

Please send us a private message @CommunityHelps and we'll be happy to assist you. Check out this blog if you're not familiar with our PM system. 

RogersZia

[Arikasevyn]

did you get it changed, im having same issues