Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Save & Return (formerly Upfront Edge) Return Kit Not Received

I upgraded my phone online 1 week ago today. I received my phone on the 28th of January. When I received my phone I did not receive the return kit for my old phone. I have a 600 upfront edge amount already on billed to me. I need the return kit so I ...

Melsuth37 by I've been around
  • 5964 Views
  • 11 replies
  • 0 likes

Return kit was never sent

I recently upgraded my phone. I missed the deadline for my upfront edge but was ensured by 2 different Roger's representatives that if upgrade to a new phone and turn in my old phone within a certain timefeame the upfront edge will be refunded to me....

Panoff by I've been around
  • 1023 Views
  • 4 replies
  • 0 likes

Resolved! Upgrading phone early on Upfront Edge

I wanted to take advantage of pricing right now and upgrade my current phone 4 months earlier than the end of my 2 year Upfront Edge financing. I have $200 left to finish and I believe I can upgrade now if I pay the balance of that financing and just...

Wetrider by I've been around
  • 7408 Views
  • 4 replies
  • 0 likes

Resolved! Rogers Upfront Edge Return Question

Hello. I am currently a month away from the end of my upfront edge device (s20+). I have an offer on the my rogers app to do an upgrade now and they will waive the remaining $73~ left on my upfront edge amount. It says that in order for them to go ah...

save.png
Keith22 by I've been around
  • 13245 Views
  • 16 replies
  • 0 likes

Resolved! Upfront Edge - Returning Device, do you need the box?

Hello,   My term is coming to an end and I am wondering if you need to have the box + contents in oder to return your device? I found some older posts but wanted to see what current requirements are. Thanks!    **Labels Added**

Dan45 by I've been here awhile
  • 11738 Views
  • 15 replies
  • 0 likes

Up Front Edge

After the 2 years can you return a different phone same model   *Added Labels*

Switching to Fizz... What to do?

The end of the upfront edge date for my plan is May 13. However, I will be away in another country during that time, so I am planning to return the phone on an earlier date. It says I can upgrade and they will waive the amount left, however I do not ...

GabrielM1 by I've been around
  • 658 Views
  • 1 replies
  • 0 likes

Resolved! Likewize

Facing issue from past 1 month no one is helping. I have 3 business accounts bought 2 phones on 1 of the accounts and lost 1 handset. Was paying for likewize insurance everyone and now they are not giving me the replacement phone     ***Added Labels*...

Resolved! Return Upfront Edge Device

Im within a month end of my contract and I am trying to return my device and rogers is refusing to let me return the device as I have changed providers. I dont want to keep the device and have abided by paying monthly to return it at the end.   **Lab...

breannep by I've been around
  • 1177 Views
  • 1 replies
  • 0 likes

Return Kit

I recently upgraded my phone, picked it up in store. When will I receive my return kit by the mail ?       ***Edited Labels***

PPPow by I've been around
  • 2070 Views
  • 1 replies
  • 0 likes

Rogers blacklisted my brand new iPhone

I recently upgraded my phone to iPhone 15 plus through the Rogers upfront edge program. I have been using said new phone for over a month with no issues. I was travelling 2 days ago when I lost service. Stopped at a random McDonald’s on the side of t...

Resolved! Upfront Edge amount

I want to get a new phone. My current phone has 7 months remaining. My remaining financing balance is $529.38 and my Upfront Edge amount is $683.00. Do I have to pay the Upfront Edge amount or just the $529.38. I want to return the device. I'm gettin...

Screenshot 2023-08-08 001924.png

Hardware Upgrade Customer Service Issues

On 12/23/24 I attempted to upgrade my phone online. Without warning, my account was suspended due to what was assumed to be fraudulent activity. This required me to visit a Rogers store to sort out the situation. As a result, the phone I ordered was ...

Returned device

I have already returned the device but Still I got the upfront amount in my bill. Please correct my bill   *Added Labels*

Upgrade Saga

2 of my phones were coming up for end of term on Upfront. Got a call form a store, told them I have to return the upfront, they said they can't do that, I have to call Rogers.  Tried online, just before finalizing, the upfront always disappeared. Sho...

Csaba by I'm here a lot
  • 1611 Views
  • 5 replies
  • 0 likes

Upfront Edge Returns

Hi, just wanted to know if I need to leave the old SIM card in the phone that I'm returning as part of the Upfront edge program - or remove the SIM and dispose of it.     ***Edited labels***

SFJ12 by I've been around
  • 670 Views
  • 1 replies
  • 0 likes

Resolved! Upfront Edge Return Kit

upgraded my phone 2 days ago at roggers store . . When I received my phone I did not receive the return kit for my old phone. I have a 560 upfront edge amount and roggers staff told me I need the return kit so I can send back my old phone as what I a...

Singh9 by I've been around
  • 2631 Views
  • 5 replies
  • 0 likes

Resolved! iPhone on Upfront Edge

I want to sell my iPhone privately and buy a new directly from Samsung. Frankly the manufacturer sells new devices for a lot less than I wypsy Rogers via upfront edge financing. That said can I remove SIM from current iPhone and let new owner insert ...

mark_ward by I plan to stick around
  • 1236 Views
  • 2 replies
  • 0 likes
Labels