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Resolved! Likewize

Facing issue from past 1 month no one is helping. I have 3 business accounts bought 2 phones on 1 of the accounts and lost 1 handset. Was paying for likewize insurance everyone and now they are not giving me the replacement phone     ***Added Labels*...

Return Upfront Edge Device

Im within a month end of my contract and I am trying to return my device and rogers is refusing to let me return the device as I have changed providers. I dont want to keep the device and have abided by paying monthly to return it at the end.   **Lab...

breannep by I've been around
  • 168 Views
  • 1 replies
  • 0 likes

Return Kit

I recently upgraded my phone, picked it up in store. When will I receive my return kit by the mail ?       ***Edited Labels***

PPPow by I've been around
  • 133 Views
  • 1 replies
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Rogers blacklisted my brand new iPhone

I recently upgraded my phone to iPhone 15 plus through the Rogers upfront edge program. I have been using said new phone for over a month with no issues. I was travelling 2 days ago when I lost service. Stopped at a random McDonald’s on the side of t...

Resolved! Upfront Edge amount

I want to get a new phone. My current phone has 7 months remaining. My remaining financing balance is $529.38 and my Upfront Edge amount is $683.00. Do I have to pay the Upfront Edge amount or just the $529.38. I want to return the device. I'm gettin...

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Hardware Upgrade Customer Service Issues

On 12/23/24 I attempted to upgrade my phone online. Without warning, my account was suspended due to what was assumed to be fraudulent activity. This required me to visit a Rogers store to sort out the situation. As a result, the phone I ordered was ...

Returned device

I have already returned the device but Still I got the upfront amount in my bill. Please correct my bill   *Added Labels*

Upgrade Saga

2 of my phones were coming up for end of term on Upfront. Got a call form a store, told them I have to return the upfront, they said they can't do that, I have to call Rogers.  Tried online, just before finalizing, the upfront always disappeared. Sho...

Csaba by I've been here awhile
  • 508 Views
  • 5 replies
  • 0 likes

Resolved! Upfront Edge Return issues

Do not end/return/upgrade your Upfront Edge plan on the website. I did. Got the new phone but have received the run around and horrible solution options to return the phone.I’ve spent hours on the phone, going to a store, hours on the phone again, on...

Astriaren by I've been here awhile
  • 3597 Views
  • 20 replies
  • 0 likes

Resolved! Upfront Edge - Returning Device, do you need the box?

Hello,   My term is coming to an end and I am wondering if you need to have the box + contents in oder to return your device? I found some older posts but wanted to see what current requirements are. Thanks!    **Labels Added**

Dan45 by I've been here awhile
  • 4143 Views
  • 7 replies
  • 0 likes

Upfront Edge Returns

Hi, just wanted to know if I need to leave the old SIM card in the phone that I'm returning as part of the Upfront edge program - or remove the SIM and dispose of it.     ***Edited labels***

SFJ12 by I've been around
  • 171 Views
  • 1 replies
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Resolved! Upfront Edge Return Kit

upgraded my phone 2 days ago at roggers store . . When I received my phone I did not receive the return kit for my old phone. I have a 560 upfront edge amount and roggers staff told me I need the return kit so I can send back my old phone as what I a...

Singh9 by I've been around
  • 642 Views
  • 5 replies
  • 0 likes

Resolved! iPhone on Upfront Edge

I want to sell my iPhone privately and buy a new directly from Samsung. Frankly the manufacturer sells new devices for a lot less than I wypsy Rogers via upfront edge financing. That said can I remove SIM from current iPhone and let new owner insert ...

mark_ward by I plan to stick around
  • 367 Views
  • 2 replies
  • 0 likes

Still Waiting on Upfront Edge Return Package

Ordered and received my new iPhone 14 during the black friday sales and am still waiting to receive this upfront edge return package. Its been more than a week at this point and I am wondering if I should just head to a Rogers store and deliver it my...

Kalvin2 by I've been here awhile
  • 350 Views
  • 3 replies
  • 0 likes

Lease Buyout

I have an S22 and iphone se on two year lease. How much will buyout be on these phones?       ***Edited Labels***

Rogers Store 5222 Windermere Blvd - Rude staff

The staff do not accept "return phone" on upfront edge that was purchased in-store from them two years back, unless and until you TRADE it the new phone from them. He is rude too and said "DO NOT COME HERE AGAIN".   **Labels Added**    

alanjohn2 by I've been around
  • 249 Views
  • 1 replies
  • 0 likes

Resolved! Upfront Edge Refund No Updates

Hi there.The warehouse received my device on October 20th. It is now November 27th and I have yet to receive my upfront edge refund on my account. My services with Roger’s have been threatened to be interrupted while I’m waiting on this refund to pro...

pstefan98 by I'm here a lot
  • 343 Views
  • 2 replies
  • 0 likes

Upfront Edge Return Procedure

I was Rogers business customer for my life and now I decided to move to another service provider. I contacted Rogers customer care and they did not budge, so I moved. I have hard time figuring out how to return my upfront edge phone to rogers.. The r...

Resolved! Upfront edge

Do I have to use the upfront edge program if I buy a new phone? I have been trying to get in touch with Roger’s all day will no luck   *Added Labels*

Cyndie58 by I've been around
  • 465 Views
  • 1 replies
  • 0 likes
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