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Forum Posts

SIM Scamming

I got a phone line package from a door to door sales in Kamloops his name is Diluka and he based in Vancouver. I realized he scammed me and now i have a huge bill for no reason.1. He told me theres 200$ credit in my account which i can use to pay my ...

JTM1 by I've been around
  • 301 Views
  • 2 replies
  • 0 likes

Escalation Frustration

So frustrated with Rogers. Was advised in mid-June that phone returns could be done at any store on or before due date. Went to the store on the due date and was told we could only return the phone to the originating store. Went to the originating st...

scutting by I've been around
  • 70 Views
  • 0 replies
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What the terrible service!

When you make a phone call to their service representatives, they never resolve problems and just pass the responsibility from one department to another. I called them at least five times about a cancellation for which Rogers wrongly billed me for a ...

tabaco by I've been around
  • 67 Views
  • 0 replies
  • 0 likes

No Show Install

Well this is not a great first impression -  I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...

mclearn by I'm here a lot
  • 1195 Views
  • 8 replies
  • 1 likes

Absurd Cancellation Fees

As a customer who used Rogers for over 20 years, I am floored at their careless attitude towards their loyal customers.  Last year, I had an opportunity to sign up with BELL for a much cheaper rate, but signed up with Rogers Wi-Fi instead.  Unfortuna...

Cancellation Fees

I have changed over to Rogers about 4 months ago. Every month my internet gets screwed up. Rogers tech supprot has to reset the DNS settings and it goes back to working again. Now they say that this is a unique situation and it happens to a few peopl...

glonsdale by I've been here awhile
  • 215 Views
  • 1 replies
  • 0 likes

hidden cancellation fee

One of the call agent from promotion team called in, telling me that she can lower my internet fee with bundle WITHOUT mentioning cancellation fee two month ago. And now they are charging me 300+ for cancelling services. 

User5519 by I'm here a lot
  • 2967 Views
  • 2 replies
  • 1 likes

Billing Issue

I never had such a hard time to resolve simple issue.I have signed for the home internet online back in April and in the chat confirmed that no installation or any additional fees will be charged. After a week I have received a bill where additional ...

Ryven by I've been around
  • 246 Views
  • 2 replies
  • 0 likes

Terrible Cancellation Experience

I have been having issues with my home internet connection for the past month or so. I called technical support numerous times and was told there was interference in one of my lines. A Rogers technician was sent out to the house to try and resolve th...

fc888 by I'm here a lot
  • 237 Views
  • 1 replies
  • 0 likes

Number Porting Nightmare

I recently attempted to move over to Rogers after finding a more suitable package for my needs after being a long time Bell customer. Before making the switch I checked the website as well as calling rogers directly to confirm I can Port my current b...

JL692 by I've been around
  • 185 Views
  • 1 replies
  • 0 likes

Does Rogers not care anymore about customers?

So today I spoke to someone online and asked how much my bill will be after my contract is over in July! I then asked if I cancel how many days must I provide! They said that I can cancel immediately on the day the contract is over! I was shocked and...

Riley56 by I've been here awhile
  • 1036 Views
  • 10 replies
  • 0 likes

Business Internet Cancellation Fees

When I got the deal from a salesman, I was told my modem that I will be getting will last for 2 years only, then I will have to work out a different deal. Now, 6 months prior to the 2 years I found a different service provider with a better deal. (Be...

Renewal

Been with Rogers since 2006 and cannot understand how they treat existing customers I am about to move 4 lines to Telus because Rogers don't care   **Labels Updated**    

Resolved! Cancelling data plan without paying off phone financing

I pay $50 a month finance fees and have seven months to go. At which point I either keep my phone and pay $590 or return it. I am ok with paying the monthly charges until I decide what to do with the phone. My question relates to my 25 gb data plan. ...

mark_ward by I plan to stick around
  • 625 Views
  • 5 replies
  • 0 likes

Old Rogers Mobile Phone Number

I have two old Rogers phone numbers that I believe are assigned to new people now. I have tried texting and calling my old Rogers mobile numbers to ask if the person would be willing to give me the SMS codes are being sent to my old Rogers mobile pho...

Resolved! Cannot access Upgrade Phone on my account

There was a problem with back orders and nothing was happening with them so Corey had cancelled the orders last week. The problem now is I am attempting to do a phone upgrade and am getting an error message ........Upgrade pending...It looks like you...

dee28 by I'm here a lot
  • 900 Views
  • 8 replies
  • 0 likes
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