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Forum Posts

Rogers ignite tv box charge

I had rogers ignite internet and also sent the tv box as a promo even though i said i wont use it i was sent it anyways. I have since moved 6 months after to a new location where i cant get internet service so i had it canceled. I was only told to re...

dylancote by I've Been Around
  • 29 Views
  • 0 replies
  • 0 likes

Long Hold times

It is absolutely ridiculous and hard to comprehend that a ‘communications’ company CANNOT find the ability to communicate with their customers and keep their wait times under an hour (which they then hand up on you). I have been trying since late Oct...

DJGARCIA by I've Been Around
  • 239 Views
  • 6 replies
  • 2 likes

Device Upgrade - Feedback

December 24 , my trial period for upgrade phone is ended and I got to Rogers app, and open it , I get promotion on iPhone 13 pro 1tb (old price 60$ , new price is 30$) Okey, deal , put 400$ down payment and get msg that I need to wait my phone 4+ wee...

Yanush96 by I've Been Around
  • 71 Views
  • 1 replies
  • 0 likes

Unreasonable wait times

I’ve spent 5 hours of my day off trying to reach Rogers to change my bundle. I was on hold for 2 hours, then a Specialist came on the line to transfer me because there’s only one, unpublished department, that can cancel services. My time on this hold...

RRMA by I've Been Around
  • 176 Views
  • 3 replies
  • 1 likes

Paying For Number For Almost Three Years

Cancelled a phone number back in Oct 2019. Rogers said they'd put the number on hold and never gave it much thought after that. just realize been paying for number for almost three years. No Tab, just 100MB Mobile Data Light $10.00 plus Tax which is ...

RM6 by I'm Here A Lot
  • 104 Views
  • 4 replies
  • 0 likes

Questions about billing after canceling service

On November 28th, 2022 I canceled my internet service by phone and sent back my device, on December 4th I paid my last bill, but today I received my internet bill about $140 it's higher than before and what is this fee?     ***Edited Labels***

Giftiaa by I've Been Around
  • 128 Views
  • 1 replies
  • 0 likes

cant cancel my rogers services

Hello Everyone, Reaching out to see if there other options to cancel services aside from calling in. Parents (seniors) have been calling and been getting bounced around from care team to care retention to IPPV retention waiting hours or just being di...

my2 by I've Been Around
  • 194 Views
  • 3 replies
  • 0 likes

Terminate TSN Subscription

I need to unsubscribe from TSN. Subscribing was very, very easy. On the TV, I went to a TSN channel, it told me I needed to subscribe in order to watch, I clicked on the Subscribe button and that was that, I was subscribed.    Now, I need to unsubscr...

Eferrier by I Plan to Stick Around
  • 121 Views
  • 1 replies
  • 1 likes

Late charges

I have been trying to solve the $2.62 issue with Rogers, but it seems like 18 years of business relationship got to an end.  The bill says, i should pay on November 10, which my bank release the money that day, but Rogers disagrees and charged me $2....

Yeya by I've Been Around
  • 229 Views
  • 7 replies
  • 0 likes

No easy way to cancel services

There is no way to cancel the home internet service, only way is to call customer care - which they put on hold for hours with no estimatea wait time Or a call back option. Ni option to cancel online or app.   *Added Labels*

Mak2020 by I've Been Around
  • 122 Views
  • 2 replies
  • 0 likes

Rogers cancelled my phone line without my consent.

I accepted a plan with Rogers for 3 lines. One of them is Samsung S22 Ultra 256GB. Once I signed up I got an email that it takes 4+ weeks for phone to be delivered. I called and checked with agent, he mentioned 128GB is immediately available to ship....

cec4111 by I've Been Around
  • 90 Views
  • 2 replies
  • 0 likes

Horrible Customer Service

I ordered for Ignite Internet 1.5 Gigabit for self-instalment on 2 December 2022 for service start on 9 December 2022. The sale person said my house already setup internet wire and I can do self-instalment. Got the confirmation the technician will co...

LapLuu by I've Been Around
  • 108 Views
  • 1 replies
  • 1 likes

Cannot Cancel Ignite TV Subscription

Today I called Rogers to cancel my internet, after 7 minutes waiting i get customer service rep. and I asked him to cancel my service, his reply was he is not able to do it because I got ignite internet and his system doesn't have the tools in his sy...

blacklites by I've Been Around
  • 4255 Views
  • 12 replies
  • 1 likes
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