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No internet for 12 months

I have called few times for my mother-in-law phone number. The technical support acknowledge that it was a Rogers network internal issue and user has nothing to do with. Now, I am asking for credit back and they refuse to offer me that. I am very fru...

saffouri1 by I've Been Around
  • 163 Views
  • 1 replies
  • 0 likes

Account cancelled but sent to collections

I sent the message below to the credit agency that was contacting me. I contacted Rogers, at the credit companies suggestion. Eventually I was given an email address to contact Rogers accounts. This was the result- From: Sent: November 17, 2021 12:17...

Annoyed6 by I've Been Around
  • 291 Views
  • 1 replies
  • 0 likes

Miscellaneous Charges on Closed Account

Rogers re-opened a closed account of mine and added miscellaneous charges 6 months after I closed it: Hello, so rogers added 196$ of miscellaneous adjustments to my account after being closed for 6 months while I had an active account at the time wit...

codyvdv by I've Been Here Awhile
  • 296 Views
  • 1 replies
  • 0 likes

Cancelled TV Service Showing Active on MyRogers.

I recently switched providers and had everything cancelled at rogers. Internet and Phone have disappeared from my rogers account which is to be expected, but TV is still there and I still have the options to change package or add stuff to it. I got c...

Miklan by I'm Here A Lot
  • 297 Views
  • 4 replies
  • 0 likes

Final Balance & Payment After Cancelling

My billing cycle starts every 4th of the month - i canceled my services on the 8th of September. I did not pay the full amount as i heard a lot of issues about the refund. How can i pay the pro-rated amount.?? I've been calling CSR almost everyday, a...

joray by I've Been Here Awhile
  • 608 Views
  • 2 replies
  • 0 likes

Smart Home Monitoring Security Contract and Moving

Hello,I’m less than 1 year into a 2 year contract for my home security and I’ll be moving in 3 weeks. Services are not available in my new area. Will they allow me to cancel or can I use the home monitoring services with another internet provider?Tha...

KellyD by I've Been Around
  • 377 Views
  • 1 replies
  • 0 likes

Cancel Service

I have 3 cell phones and would like to cancel one phone line. Can I do it on line or do I have to call Rogers? *Added Labels*

marko5 by I've Been Around
  • 1667 Views
  • 22 replies
  • 0 likes

Rogers account canceled unexpectedly

I had recently called to ASK about moving procedures (not to schedule a move) and the representative I spoke to told me to call back closer to the move date. A few weeks a later, I receive my bill and it has an extra $80, so I called to ask why it wa...

lcousins by I've Been Around
  • 908 Views
  • 4 replies
  • 0 likes

Remembering why I left Rogers...

Sort of a little rant. Left Rogers a few years ago (Wireless) due to it seems the just want your money and tend to be sneaky about it sometimes. And at the time had over priced plans (back in the 3 year plan days) Decided to come back (2 weeks ago fr...

Dugath by I Plan to Stick Around
  • 616 Views
  • 2 replies
  • 0 likes

Cannot Cancel Ignite TV Subscription

Today I called Rogers to cancel my internet, after 7 minutes waiting i get customer service rep. and I asked him to cancel my service, his reply was he is not able to do it because I got ignite internet and his system doesn't have the tools in his sy...

blacklites by I've Been Around
  • 2371 Views
  • 10 replies
  • 1 likes

Resolved! Reactivate Service

how do i restart my account, i already settled the payment before they closed myaccount. *Labels Added*

Disconnected before disconnection date

I was having Rogers Ignite 500mbps Internet since August 2017. Recently on July 22, I received a written agreement/offer stating that my price would go up by around $21. So I decided On 23rd July to get it disconnected by August 1st. The request was ...

mpchd2003 by I'm Here A Lot
  • 1447 Views
  • 12 replies
  • 0 likes

Resolved! How Can I Cancel Home Phone Service?

How do I cancel a home phone to which I have never used, but yet my account is being charged almost $15 every month.It's worst enough to see a monthly billing of over $300, my car payment and insurance doesn't even come close to that amount. **Labels...

Aileenc by I've Been Here Awhile
  • 1437 Views
  • 3 replies
  • 0 likes

Resolved! $1000 Bill on an account canceled months ago.

Been in queue to talk with someone for a couple hours about Rogers emailing me, phoning me and mailing me about a service that was cancelled a forever ago. I don't plan on paying the bill as it is charging me money for monthly for a phone plan that d...

Lyim by I've Been Here Awhile
  • 1007 Views
  • 2 replies
  • 0 likes

Resolved! Account Showing Cancelled on Rogers.com After Move Request

Hi I've run into a rather strange issue.On friday I called in a move as I moved to a unit above me. Everything went well, and the rep said he decreased my bill to 56 dollars a month instead of the 118 I was originally paying and that everything would...