Can anyone help me here? I am trying to cancel Roam Like Home and can't seem to find a simple way to do that. My 3 year old just turned on my phone in Mexico and now I fear I will be charged $15.00. There must be a simple way to prevent that so...
I have spent several days waiting on the phone just to cancel my internet services and still was not connected to an agent. Very bad experience, not the first time. *Added Labels*
I cancelled my Rogers internet service as of yesterday (November 22/23). I returned the modem to a Rogers store the same date as cancellation on November 22/23. I received my Rogers bill and have been billed an unreturned equipment charge on the same...
There is no way to cancel the home internet service, only way is to call customer care - which they put on hold for hours with no estimatea wait time Or a call back option. Ni option to cancel online or app. *Added Labels*
Rogers plays games when it comes to canceling packages that we never ordered. They drop live chat connections, conveniently transfer and intentionally drop calls. This is the typical game they play when it comes to cancelling or getting money back ...
hi, I am so upset and disappointed with Rogers customer service. I have been calling them for 4 months to remove cancellation fee but every month I get a letter to pay this off. I cancelled internet because it was not working for a few weeks. I c...
In June of this year I received an e-mail telling me that my Samsung S23 was to be returned to Rogers by June 17 or I would need to Pay $700 to keep it. I decided to change providers and on June 15, I got my new plan and phone. I then tried to retur...
I ordered a phone from Rogers as a new customer but it was out of stock so Rogers cancelled my order and refunded my $672 deposit. I did not sign a contract or set up an services with Rogers. Little did I know that my nightmare was just beginning. J...
I need to unsubscribe from TSN. Subscribing was very, very easy. On the TV, I went to a TSN channel, it told me I needed to subscribe in order to watch, I clicked on the Subscribe button and that was that, I was subscribed. Now, I need to unsubscr...
I cancelled my services in august. Sent all my equipment back and it was received. I was charged for services in September, October and November. I have called several times and was told to wait another week each time for the account to be reconciled...
Hello. I assume the negative balance will be refunded via cheque around a month after the final bill's date? ***Edited Labels***
Seven attempts to cancel accounts with Roger’s as bells offer could not be matched. I have a cancel confirmation number and they finally send me the canada post labels code. Can with having received the equipment and account closed they still bill fu...
After being a customer for 12 plus years, it’s time to leave Rogers. From the abysmal customer service, billing mistakes etc. We no longer wish to hold our telecommunication provider to task. Hours on the phone, trying to rectify billing, promised ca...
I cancelled all three Rogers service on August 31, and returned all equipment to them on August 28. Rogers continued to bill me for September and October services and emailed me that I owed them over $700 for equipment not returned . I phoned four ti...
I'm contemplating a two year contract offer, but wonder what happens to my services if I move. Am I still responsible for paying the early cancellation fee if I no longer abide at the residence? TIA for any info! ***Edited Labels***
Was on hold last nite for 90 minutes got through cancelled all devices gave me postal info to send back equipment s then was told something not working and would call me back today at noon. No call yet wth *** Edited Labels ***
Hi, I received a call from Shannon regarding a rogers win back. I accepted the offer and the plan was sent in and my service was suppose to be reactivated. Nothing was reactivated. Unfortunately, the call dropped and she said she did everything and t...
So I cancelled my internet and cable service the third week in July to move them over to Bell (because Rogers always treats me like it is my fault and offers no commonsense approach or sympathy). I specifically asked if I should return the equipment ...
I canceled my account in early June and Roger's initially refunded me the unused days (because they took paymeny for the whole June through autopayment) by cheque which i deposit in August. Then in Sept Roger's sent me a bill to pay back the amount o...
Hello Everyone, Reaching out to see if there other options to cancel services aside from calling in. Parents (seniors) have been calling and been getting bounced around from care team to care retention to IPPV retention waiting hours or just being di...