Resolved! Paying Off/Terminating Device Financing Agreement - Options?
If I pay off my remaining device balance or tab, am I able to lower my phone plan price after? **Labels Added**
Forum Posts
Incompetence & Vague Assurances
April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido p...
Shared vs. Non-Shared Minutes
I am not sure what this is. For my wireless line, on my bills I can see two entries under 'Usage Summary':Voice (S) Unlimited Shared Minutes: XXX MinutesVoice Non-shared Minutes: YYY MinutesI cannot figure out the distinction between the two categori...
Resolved! Move from individual to family plan
Hi there, me and my wife has individual Rogers plan, is there a process to merge them as a family plan or into one account and share them with each other? I want to mainly use it for upgrade phones. plans etc **Labels Added**
No data on phone
On Oct 20 2022 I added 10g of data to an existing Talk & text plan. Got a new iPhone SE. Phone and text work, but Data has not worked ever. Several calls to Rogers tech. Today Dec 3 2023, Went to Rogers store tons of trouble shooting , new SIM card, ...
Resolved! What is the process for adding a family member to a Share Everything Plan?
My spouse is on Telus and I have a Share everythhing plan with Rogers. If their phone is paid up and their contract is over, what's the process for adding them to my Rogers account? Do I need to go to a store? ***ADDED LABELS***
Infinite Plan - Data overages?
So dashboard says we're on an Infinite plan, but now they're trying to charge us for extra data. What gives? *Added Labels*
Review of customer support from xmas till today - mostly good, with some suggestions for improvement
I will start off this post with my overall assessment. I give Rogers 8 out of 10 for their performance in customer service of late. I am happy that all my service needs have been satisfied, although the process could have been smoother. My last st...
Resolved! Upgrade with Upfront Edge but keep current plan?
Is it possible to upgrade a phone, but keep your current plan? My partner and I are both on a Talk & Text w/2GB (No Tab) plan. Unlimited Canada-wide voice and text, call display, VM, 2500 call forwarding minutes, conference call and call waiting (we ...
Resolved! Confusing Cellular Plan Choices
I have the "share everything" Legacy Premium plan with 2GB of data, 2 iPhones and 2 iPads. Pretty Simple! One phone is at $90/mo and the other is $65/mo. ie. Talk - Unlimited Canada-wide Calling; Text - Unlimited CanadaWide Sent & Received Text, ...
