Hello, CSR and online help do not seem to know the answer. I went abroad to Asia, had called in to have roaming data disabled on the device and had turned off roam like home. I had also turned cellular data off the minute I got to the airport to le...
Re: A/C # 5-***7 I was charged roaming charges of $70.00 when I was visitng the US in March 2025. With the exception of the first day of arriving in the USA at the airport (to make arrangements to be picked up), every other time, I used my cell ph...
does the plan cover instances where you're in a foreign country and want. to call locally there? say you're in france and want to call the hotel in france... is that included? how about calling from france to the netherlands, which are both countri...
Hey, I'm looking for advice, I have contacted 611 twice & been in store twice with no resolution, agent said they have put in a "ticket" for someone to contact me but alas here we are. Like most I got an offer in my account to "upgrade" to a loya...
Terrible service. Terrible customer service. Was told plan included US roaming. Started getting charged for using in the US. They record their calls yet denied we can’t. Always over charging on bills. DO NOT go with rogers. *** Edited title and lab...
I traveled to US/Mexico for 7days. I turned off date roaming off and used eSIM while I was in Mexico. After I came back to Canada , I received unexpected bills. They charged $15/day for roaming every single day I was there. I followed the eSIM instru...
Hi, now I’m in the abroad.So I already turn off the rogers’s e-sim.But I got an email “it’s gonna start roaming service “ I don’t want to use that.I tried to contact you with chet, but you were keep saying it’s not business hours. But I contacted you...
So I’ve been on vacation for well over 2 weeks now and I turns out that I’ve been charged for roam like home EVERYDAY since I’ve been gone! On my plan it says international texts are unlimited and I have not used data once! How am I supposed to affor...
I have been charged 3 roams when I never turned airplane mode off. How is that possible and has happen last 2 trips home. Was told I have to pay it because I got kicked off wifi at times. Please explain why I would stay with you **Labels Added** ...
I absolutely hate when companies deliberately hide important details in their product descriptions to take advantage of their own customers. It's not difficult to add a disclaimer like "when in Canada only" to "Unlimited International Text, Picture a...
What are the costs of roaming for 1 month in Indio, ca? **Labels Updated**
Can someone explain the above post... it is very difficult to see what it actually offers..... Yes I understand the Can US Mexico part... but what are the specific rules for the +Travel part? I find the system is vague about what is covered in calli...
Hello,I recently got an offer to upgrade my phone plan to include Travel... the offer said blah blah +Travel. approx $20 more per month.I upgraded and took many chat hours to stipulate and validate my understanding of the offer... this upgrade provid...
Chatted with Rogers support on this and other issues, but who in their right mind at Rogers approved this? Turning Roam like home off, needs to be done via a chat or by calling Rogers. There is no other way! Not in the Rogers app and not on website. ...
Daughter is Travelling to the UK and want to an add on for international calling.Both our phones are on the same plan. ROGERS terms say calls must originate on the Rogers network in Canada and terminate international for the preferred rate.What is th...
Travelling to the USA. unable to get roaming to work. When trying to manually select a network, they all say ( forbidden).Ideas?Thanks *Added Labels*
Hey!I was recently charged for 10 text messages that were apparently sent from the us from Canada. I am very frustrated as Rogers claims that they “verified” the texts and they were valid.I was unable to find any such messages on the phone. I was ori...
I am out of Canada I see $135 in my recent bill for roam like home which I never activated, may be it is active by default in my plan which I was not aware of. Want full credit of these charges as I never used my phone while in roaming. **Labels Up...
I want to use my 5 free roam like home days during international travel . I do not know how to adjust cellphone setting. Should I turn "data roaming" ON or OFF, "Mobile data" ON or OFF, and "flight mode" ON or OFF ? Thanks for in advance ...
I am traveling in bangladesh, south Asia.I have the infinite plan with unlimited NA plan.If I get sms for otp verification and don't reply to anything and disable my data will I get charged for roaming ***Edited Labels***