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Forum Posts

Upgrading my iPhone Early

Currently, i have iPhone 12 Pro with rogers using the Infinite extra plan. My current financing plan has about $199 left with 5 payments left. Let's say I wanted to upgrade to either the 14 or 15 pro max 256 model today, I'm guessing it's better to p...

davvie_w by I've been around
  • 263 Views
  • 2 replies
  • 0 likes

Paying off device balance early

I want to pay off my Apple Watch early. I have 6 months left on the financing. Is there a way to pay it off fast without having it added to my next bill? Thank you  

blumisty by I've been here awhile
  • 2906 Views
  • 5 replies
  • 0 likes

Resolved! Cancelling data plan without paying off phone financing

I pay $50 a month finance fees and have seven months to go. At which point I either keep my phone and pay $590 or return it. I am ok with paying the monthly charges until I decide what to do with the phone. My question relates to my 25 gb data plan. ...

mark_ward by I plan to stick around
  • 607 Views
  • 5 replies
  • 0 likes

Overcharging and billing issue.

I have ben over charged three time and finally leaving rogers services forever: 1. I took a used iPhone 12 pro max from rogers for half the prices and i was told that if setup is done by agent one time $50 will be deducted from account but will be re...

Resolved! SITUATION OGLITCH

my reference to my info.   I used to work for CSINBOUND at ROGERS, wish I could work there again but got laid off, here's the scenario from my perspective (some information is incomplete like the days, you will just use your judgement if you dont hav...

Nabooski by I've been here awhile
  • 477 Views
  • 1 replies
  • 0 likes

Paying off finance balance earlier

I am planning to finance another device from Best Buy. Since I already have one device on finance, they told me to call Rogers and pay off that first. I called customer support, and they said I have to wait for my next bill, which is next month. Is t...

Ahmad12 by I've been around
  • 343 Views
  • 1 replies
  • 0 likes

Regarding Late Payment

Hi, I am currently residing outside of Canada. I was Initially a student in Canada. However due to some unforeseen circumstances I was unable to continue my studies in Canada. I had suspended my phone services and was sure to pay it off once I came b...

Automatic Billing

People coming over from Shaw.  You have to set up automatic billing.  it is buried in the contract.  I wasted over 2 hours trying to get the penalty billing of $5.60 reversed.  2 sets of 20 minutes on hold, then over an hour on chat with no success, ...

walterw by I've been around
  • 289 Views
  • 1 replies
  • 0 likes

Resolved! Upfront Edge amount

I want to get a new phone. My current phone has 7 months remaining. My remaining financing balance is $529.38 and my Upfront Edge amount is $683.00. Do I have to pay the Upfront Edge amount or just the $529.38. I want to return the device. I'm gettin...

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Upfront Edge Device Return

I have been a Rogers mobile customer for over 10 years, not that anyone in their customer service department seems to care. I added another line and ported my wife's number over, closing her previous Rogers account. She was told by Rogers that if she...

Hardware Upgrade Customer Service Issues

On 12/23/24 I attempted to upgrade my phone online. Without warning, my account was suspended due to what was assumed to be fraudulent activity. This required me to visit a Rogers store to sort out the situation. As a result, the phone I ordered was ...

Rogers does not commit to the price adjustment

Hi everyone,Here is my story:I was in the Mobile Shop on December 16th, 2023. They offered me to switch from my old provider to Rogers for $35 per month for the plan and finance iPhone 15 for $25 per month, which was a $23 discount from the retail pr...

zabrodov by I've been around
  • 512 Views
  • 1 replies
  • 0 likes

Upfront Edge Billing issue

I bought a new phone and send my old one back to then the tried to charge me 400 dollars because apparently the SIM card tray wasent with my old phone i sent back. Not sure why it wouldn’t have been but it was a month long battle and then I get a ema...

Hulk50 by I've been here awhile
  • 390 Views
  • 1 replies
  • 0 likes

Phone buyout

2year contract just ended and can't return my phone as it has a crack.  Works fine for me and no problem keeping it.  Almost $500 to buy it out.  My bill lowered from $105 to $65 a month.  I continued making the $105 payment on the first and second b...

grglplixin by I've been around
  • 1117 Views
  • 1 replies
  • 0 likes
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