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Forum Posts

Financing broken phone

Has this happened to anyone?  I have 10 months still on my 24 months phone finance term.  The phone suddenly appeared with a pink vertical line with no damage done by me.  Posts on the Internet claim this is a defect with foldable phones.  Motorola w...

SQUARE7 by I plan to stick around
  • 521 Views
  • 4 replies
  • 0 likes

return and save

I would like to upgrade my Samsung phones but don't want to use the "return and Save" option. "my last bill was almost $1000.00" is this possible? I can't live without a phone for 2 or 3 weeks plus Canada post is set to go on strike again so could be...

barbandit by I've been around
  • 235 Views
  • 1 replies
  • 0 likes

Return a Device before contract end date

I am trying to return a device as I need to cancel my line but Rogers store told me to call customer line  and calling customer service doesn't help, they say they can't do it before end of the term.    What's the best way to return the device and sa...

Resolved! Bought out remainder of my contract

So my bill was 120$ for a very basic plan, so I decided to buy out my remaining 1 year contract and switch to Bell. With what info I was able to get on the VERY confusing app, I was expecting my final bill to be around 300. But it’s 600. Device balan...

Iklein by I've been here awhile
  • 571 Views
  • 2 replies
  • 0 likes

Resolved! Cancelling data plan without paying off phone financing

I pay $50 a month finance fees and have seven months to go. At which point I either keep my phone and pay $590 or return it. I am ok with paying the monthly charges until I decide what to do with the phone. My question relates to my 25 gb data plan. ...

mark_ward by I plan to stick around
  • 4033 Views
  • 6 replies
  • 0 likes

Customer service

I have been a Roger’s customer since 2012, I have never experienced such poor customer service, or customer retention. I can’t even close my account until the upfront edge is paid off. Please to anyone who is on this forum Any Other Provider!!!   **L...

Ethor by I've been here awhile
  • 415 Views
  • 1 replies
  • 0 likes

Upgrading phone

So i was wondering I'm about a year into my current contract and was wondering if i could upgrade my phone to a newer one while under contract     ***Edited Labels***

Info about my contract with Rogers.

Ok I was wondering! What happens when my contract with Rogers ends. Can I goto a Rogers outlet and sign another 2 year contract as long as I pay my bill in the current contract. Someone called me from Rogers and said I'm only paying $40.00 for my nex...

Getting billed for cancelled account

Hello,I just go to purchase new iphone15 pro with Roger’s. I followed the whole procedure for purchasing the new mobile phone after that the agent told me you need to port the existing number. First he told me that you do not need to port the existin...

Upgrading my iPhone Early

Currently, i have iPhone 12 Pro with rogers using the Infinite extra plan. My current financing plan has about $199 left with 5 payments left. Let's say I wanted to upgrade to either the 14 or 15 pro max 256 model today, I'm guessing it's better to p...

davvie_w by I've been around
  • 1382 Views
  • 2 replies
  • 0 likes

Paying off device balance early

I want to pay off my Apple Watch early. I have 6 months left on the financing. Is there a way to pay it off fast without having it added to my next bill? Thank you  

blumisty by I've been here awhile
  • 12426 Views
  • 5 replies
  • 1 likes

Overcharging and billing issue.

I have ben over charged three time and finally leaving rogers services forever: 1. I took a used iPhone 12 pro max from rogers for half the prices and i was told that if setup is done by agent one time $50 will be deducted from account but will be re...

Resolved! SITUATION OGLITCH

my reference to my info.   I used to work for CSINBOUND at ROGERS, wish I could work there again but got laid off, here's the scenario from my perspective (some information is incomplete like the days, you will just use your judgement if you dont hav...

Nabooski by I'm here a lot
  • 1570 Views
  • 1 replies
  • 0 likes

Paying off finance balance earlier

I am planning to finance another device from Best Buy. Since I already have one device on finance, they told me to call Rogers and pay off that first. I called customer support, and they said I have to wait for my next bill, which is next month. Is t...

Ahmad12 by I've been around
  • 1344 Views
  • 1 replies
  • 0 likes
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