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Rogers winback team, failed call, March 2024

Hi, I am from Montreal, Canada. Here I will try to explain of what happened after receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads it and listens to all the calls that have been made...

joe_black by I'm here a lot
  • 364 Views
  • 1 replies
  • 0 likes

Horrible customer service

Rogers must be hiring anyone for customer service whether they have experience or not and just telling them to sell stuff.  When I call in with a very specific and I think simple request and they try to help me with everything except my original requ...

wendyraven by I've been around
  • 1784 Views
  • 12 replies
  • 4 likes

My Shaw deal was cancelled

I was on.my Rogers App and checking our bill and saw that my son's data usage is again over the 1 gig limit. So i was poking around the app to check what the other plan options are and before I know it, I got an email that he is now on a $50/month pl...

Kkbems by I've been around
  • 157 Views
  • 1 replies
  • 0 likes

Utterly disgusted!

I have to write this as I'm completely taken back and appalled by the customer service, the lies/or misinformation I've received over the past year! I've been a Rogers customer since 2001 and in general, I've been happy with the services offered as w...

Ducci10 by I've been here awhile
  • 253 Views
  • 2 replies
  • 1 likes

Early cancellations fee

HiI recently acquired an ignite connection, for personal reasons I had to move from my apartment and I was advised that I can transfer the connection to someone in my home or cancel it and they can get a new one.They got a new connection within a wee...

WJ95 by I've been around
  • 415 Views
  • 1 replies
  • 0 likes

Employee discount removed

I was in the rogers app and there was a plan that was of better price. When i switched to it, it removed my $20 dollar x 24 month employee device discount and potentially my 50% off too… im so upset and don’t know what to do. Can anyone help?     ***...

Ybeezy by I've been around
  • 176 Views
  • 1 replies
  • 0 likes

Need a Callback from the Ambassador Team

I was recently approached by Shireen from ambassador team about an internet offer of 1.5 symmetrical download/upload speed at price X.    Today i have the service installed, but only the download service is 1.5, the upload is 50M only.   The win back...

frank_ by I've been around
  • 507 Views
  • 1 replies
  • 0 likes

Rogers not honoring advertised wirless plan

Rogers has the 5G Infinite Essential plan with 120 GB, which is advertised for $55 for new and existing Rogers internet, TV, home phone, or home monitoring customers who are activating a new mobile line or upgrading their device. I already have my ce...

AR99 by I've been around
  • 698 Views
  • 6 replies
  • 0 likes

Bill Doesn't Reflect the Priceplan I was Offered

You call me and offer a plan cheaper then the provider I’m with so I decided to take the offer and leave my other provider. when I get my bill I am charged more than triple what I was told. Spending all day on the phone I was told they did make a mis...

Price Plan Offer

I was offered $50 plan and now I’m told it’s $55     ***Added Labels***

Nigi by I've been around
  • 370 Views
  • 1 replies
  • 0 likes

Resolved! Red Wireless

Hello,I was advised to reach out to a red wireless with the phone number 1 888 819 1007 to upgrade my existing phone and plan with a VIP discount through my employer. The representative asked for my drivers Licence number and visa information. Just t...

Dkenn by I've been around
  • 1722 Views
  • 3 replies
  • 0 likes

Resolved! Billing Issue

Subject:Dear Rogers Customer Support,I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.When I initially signed up for the plan with one ...

Guru4 by I've been around
  • 961 Views
  • 4 replies
  • 2 likes

Customer Retention

Hi; Love Rogers, but my circumstances have changed and need to cut costs where possible. Telus Mobility has a great BYOD offer available per below. Hoping Rogers has some flexibility to match or improve what Telus is offering. In addition, Telus has ...

Screeech99 by I've been here awhile
  • 622 Views
  • 2 replies
  • 0 likes

Resolved! CANADA / US PLAN

We have a Canada / US Plan. Wondering if while we are in the US, would people in Canada, calling our Alberta number (780) xxx-xxxx be charged long distance?       ***Added Labels***

JulieMac by I've been around
  • 389 Views
  • 1 replies
  • 0 likes

Customer Retention - Ignite Legacy vs Ignite

Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...

kstah by I plan to stick around
  • 1342 Views
  • 3 replies
  • 1 likes

Extremely bad experience

An agent told me my account came with an extremely cheap plan, $15 talk, text, and 5G data included. Then it turns out there's no data at all and I need to change to other plans to have data. Why does Rogers hire a lying agent? Or is that a marketing...

Jimi2023 by I've been around
  • 322 Views
  • 1 replies
  • 0 likes

Loyalty data disappeared from my account

Back in May, As part of loyalty offer, I received 10gb monthly data for 24 months and I accepted the offer. This made my total data 16 GB. However, it's not showing up in my account this month. After using 4.5 GB of data, now my account shows 1.5 GB ...

crsid by I've been here awhile
  • 425 Views
  • 2 replies
  • 0 likes

Results of communication

Contact with Rogers to correct my plan.Would you imagine what happened after? Nothing. So, they did NOTHING.I don't know why customer support exist in Rogers.     **Added Labels**

Vovam74 by I've been here awhile
  • 362 Views
  • 1 replies
  • 0 likes
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