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Rogers not honoring advertised wirless plan

Rogers has the 5G Infinite Essential plan with 120 GB, which is advertised for $55 for new and existing Rogers internet, TV, home phone, or home monitoring customers who are activating a new mobile line or upgrading their device. I already have my ce...

AR99 by I've been around
  • 4 replies

Resolved! Billing Issue

Subject:Dear Rogers Customer Support,I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.When I initially signed up for the plan with one ...

Guru4 by I've been around
  • 4 replies

Customer Retention

Hi; Love Rogers, but my circumstances have changed and need to cut costs where possible. Telus Mobility has a great BYOD offer available per below. Hoping Rogers has some flexibility to match or improve what Telus is offering. In addition, Telus has ...

Screeech99 by I've been here awhile
  • 2 replies

Horrible customer service

Rogers must be hiring anyone for customer service whether they have experience or not and just telling them to sell stuff.  When I call in with a very specific and I think simple request and they try to help me with everything except my original requ...

Bill Doesn't Reflect the Priceplan I was Offered

You call me and offer a plan cheaper then the provider I’m with so I decided to take the offer and leave my other provider. when I get my bill I am charged more than triple what I was told. Spending all day on the phone I was told they did make a mis...

Resolved! CANADA / US PLAN

We have a Canada / US Plan. Wondering if while we are in the US, would people in Canada, calling our Alberta number (780) xxx-xxxx be charged long distance?       ***Added Labels***

JulieMac by I've been around
  • 1 replies

Customer Retention - Ignite Legacy vs Ignite

Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...

kstah by I plan to stick around
  • 3 replies

Extremely bad experience

An agent told me my account came with an extremely cheap plan, $15 talk, text, and 5G data included. Then it turns out there's no data at all and I need to change to other plans to have data. Why does Rogers hire a lying agent? Or is that a marketing...

Jimi2023 by I've been around
  • 1 replies

Loyalty data disappeared from my account

Back in May, As part of loyalty offer, I received 10gb monthly data for 24 months and I accepted the offer. This made my total data 16 GB. However, it's not showing up in my account this month. After using 4.5 GB of data, now my account shows 1.5 GB ...

crsid by I've been here awhile
  • 2 replies

Results of communication

Contact with Rogers to correct my plan.Would you imagine what happened after? Nothing. So, they did NOTHING.I don't know why customer support exist in Rogers.     **Added Labels**

Vovam74 by I've been here awhile
  • 1 replies

Resolved! Red Wireless

Hello,I was advised to reach out to a red wireless with the phone number 1 888 819 1007 to upgrade my existing phone and plan with a VIP discount through my employer. The representative asked for my drivers Licence number and visa information. Just t...

Dkenn by I've been around
  • 1 replies

Resolved! Home internet/mobile deal

New plans for Shaw customers have just be released but it is unclear if the monthly mobile rate includes internet. service.  Would we continue to pay for our internet service directly to Shaw on top of the new rate that Rogers is offering? .     *** ...

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Ignite Bundles Research

Ignite webpages vanish from website   It’s darn hard to do research on Ignite bundles when the web pages keep disappearing. A Google search will show Ignite web links but every one of them opens as either mobile ads or mobile links. Poor website mana...

Loyalty and Retention issues

It started when I went into a Rogers store for help with resetting a phone and changing the SIM card. I had great service. Knowing my plan was expired and the pricing had been slowly creeping up the employee checked my account. That’s when I learned ...

HarryP702 by I've been around
  • 1 replies

Rogers REP threats and misleading information

Hey,   I would just like to say that I am so so disappointed with the way this big firm is working. I set up my internet and home phone and i was told i would be charged X amount of money. I said sure - the Tech Lied to me and never told me that ther...

Misinformed while upgrading the wireless plan

Hi Rogers Team, I have been with Rogers for about 5 years. Recently I got exclusive offer in my account to change the plan. I find the offer was good so I called to know more about it. I spoke to agent Sunday but I was not informed that if I change t...

MISLEADED- Taxes and Setup Fee

I bought an iPhone 14 Pro 256 GB while I was onboard for the Infinite Plan. Got it from the store in New West, where the sales person gave me a FREE sim to share data if I have another device. Now I received an absurd bill of 191.62 dollars after I p...