International long distance included in plan?
Hello .I would like to know if Aruba is covered in the 1000 minutes of long distance calling included in my calling plan on my cell phoneThanks **Labels Updated**
Forum Posts
Overcharged for non request of extra bundle
On my last bill I was charged for Super Sports Pak which i did not request. ***Added Labels***
Resolved! 5G Infinite Premium + Travel
Hey, I'm looking for advice, I have contacted 611 twice & been in store twice with no resolution, agent said they have put in a "ticket" for someone to contact me but alas here we are. Like most I got an offer in my account to "upgrade" to a loya...
questions about temporary suspension
So on April 5 I applied for a temporary suspension starting from 2025 May 1st to Aug 1st, my regular data plan is 73.45 dollar per month but today I still received a deduction on my credit card for 73.45 dollar. I am super confused right now, am I no...
Cancellation fee not in contract
Hello, I have been charged an improper cancellation fee which is apparently in my contract. When I spoke to your reps, they said it’s in the contract but when I asked them to send a copy they said I already have it **Labels Updated**
Andriod BYOD watch
Recently bought my new Samsung galaxy watch 7 Ultra. Directly from the manufacturer Samsung as they have way better deals with trade in and pre ordering ect. Is there anyway to have a BYOD andriod watch plan with number share or is rogers still one o...
Resolved! Rogers has messed up our services in both our houses
Hello, I want to commiserate I hope with other people here just to get the stress out. I called Rogers on March 15 to continue a discount at my daughter's student house. They tried to upsell me but I said no I didn't want to pay more. They offered ...
Live chat kicks me off before I get to speak with someone
The challenge of connecting with a specialist to ask a question about my bill and a missing discount credit is ridiculous. I’m literally trying to understand why the accessibility discount wasn’t included on my bill even though I got approved for it ...
Need a Callback from the Ambassador Team
I was recently approached by Shireen from ambassador team about an internet offer of 1.5 symmetrical download/upload speed at price X. Today i have the service installed, but only the download service is 1.5, the upload is 50M only. The win back...
Very Sketchy
I absolutely hate when companies deliberately hide important details in their product descriptions to take advantage of their own customers. It's not difficult to add a disclaimer like "when in Canada only" to "Unlimited International Text, Picture a...
Better plan recommendation
Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch? **Labels Updated**
Resolved! Rogers winback team, failed call, March 2024
Hi, I am from Montreal, Canada. Here I will try to explain of what happened after receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads it and listens to all the calls that have been made...
Long distance international Add-on packages
Daughter is Travelling to the UK and want to an add on for international calling.Both our phones are on the same plan. ROGERS terms say calls must originate on the Rogers network in Canada and terminate international for the preferred rate.What is th...
Extra money charged
Recently in November, I have got one new phone with extra line and one Galaxy ultra smart watch, on the time of activation they told me that you need to pay 10$ per month for the galaxy ultra smart watch + one time service charge of 70$ , but this is...
False information provided for the plan
When I contacted Rogers customer care to inquire about available offers, a representative informed me that as a loyal customer, I was eligible for a $45 plan with 75 GB of data. Additionally, she assured me that the plan included free calling and tex...
Resolved! Billing Issue
Subject:Dear Rogers Customer Support,I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.When I initially signed up for the plan with one ...
Resolved! Swap phone numbers between 2 plans
How can I swap phone numbers between 2 plans? ***ADDED LABELS***
Canada-US Plans - Maximum time/usage limits while in the US
I have a Can-US plan and will be in the US for six months... are there any limits for continued US usage? (I'm concerned that I might accidentally stumble into something similar to the ROGERS-EXT "fair use" policy and have my service suspended while ...
Accepted a new wireless plan that wasn't applied to my account
I accepted the customized offer for the 5G Infinite Premium on my account, checked the box that I read the terms and conditions, clicked ok, got the browser confirmation that my plan was now active. When I went back to my mobile dashboard there wa...
1000 long distance minutes.
Hey enthusiasts, I got a phone from Rogers last month along with a plan. I also used my Rogers Preferred Program code. When I signed up for the plan, I asked the representative if it included 1,000 international minutes to Bangladesh. He assured me t...