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Forum Posts

SIM Scamming

I got a phone line package from a door to door sales in Kamloops his name is Diluka and he based in Vancouver. I realized he scammed me and now i have a huge bill for no reason.1. He told me theres 200$ credit in my account which i can use to pay my ...

JTM1 by I've been around
  • 235 Views
  • 0 replies
  • 0 likes

Called Rogers, Changed Plan With Out Confirming Details

Called Rogers To Change My Plan, I Require The Lowest Plan Available With Data Only For Minimal Work Things, I Asked If Talk N Text Would Work With My Loyaty Gigs (10gb) They Didn't Confirm Or Deny And Changed My Plan, I Talked With A Local Represent...

C12 by I've been here awhile
  • 114 Views
  • 1 replies
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Penalty for accepting a personalized offer?

Recently I received a personalized offer on MyRogers.  The offer was to move from Ignite Flex 20 Including Sports to Ignite Popular TV.  I have 14 Months remaining on my last offer and current plan.   The new plan looked like a good fit, and the pric...

Cellular data speed

So I have beef. I pay for unlimited data. I check my speed after reaching my data limit (unLIMITed data) download speed of 0.16mbps, download of 16-25mbps. I can’t even load the Roger’s app to complain. After monitoring it for the last few days this ...

WestD by I've been around
  • 193 Views
  • 1 replies
  • 0 likes

Better plan recommendation

Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch?   **Labels Updated**    

jolay26 by I've been here awhile
  • 254 Views
  • 3 replies
  • 0 likes

False Plan Advertising (Fido migration to Rogers)

I recently just had an open account with Rogers because I saw form their website that they are offering Fido users $50 for Infinite Essential plan when migrating to Rogers. I was entertained by the agent that time and I specifically mentioned that po...

Resolved! Rogers winback team, failed call, March 2024

Hi, I am from Montreal, Canada. Here I will try to explain of what happened after receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads it and listens to all the calls that have been made...

joe_black by I'm here a lot
  • 4145 Views
  • 4 replies
  • 1 likes

Change My cellphone plan

Dear Rogers customer serviceI hope this email you find well. I am customer of Rogers, and I am temporarily unable to use number and would like to request a suspension while retaining the number until September.     ***Added Labels***

User17001 by I've been around
  • 195 Views
  • 1 replies
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Wide calling charges

I have received my cell phone bill yesterday, where as i found i have been charged with $47 for long distance call to the US calling, while i was buying this phone, i was told to you have US-canada wide calling or text message, later i called represn...

going to US

Going to US for a week. My Canada Rogers plan states : Unlimited Canada+US Calling (to/from)Unlimited International Text, Picture and Video MessagesMonthly data at speeds up to 150MbpsAccess your data from Canada+US My Question is : does it mean i ca...

rtan1 by I've been around
  • 339 Views
  • 1 replies
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FALSE ADVERTISING

When I saw this offer late last night, I jumped on it. Wouldn't you? Then I went to confirm it with Rogers' support, and was told they couldn't find such offer/discount. Isn't this bait-and-switch, false advertising??       **Added Labels**

FireShot Capture 004 - Rogers Infinite - Unlimited data phone plans - Rogers - www.rogers.com.png
taitou by I've been here awhile
  • 635 Views
  • 5 replies
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Inconsistent Mobile Plans and Offers

I have three mobile phones on my account and have had for many years, for each of my wife, daughter, and son. I am not looking for any sort of loyalty discount or non-advertised offer. I would like to simply choose the same mobile plan being offered ...

CS75 by I've been around
  • 294 Views
  • 1 replies
  • 0 likes

Worst Experience—BEWARE new customers

I recently made the switch from Fido to Rogers for my network service, enticed by the promise of a $29 plan with 50GB. However, upon receiving confirmation, I was shocked to discover that I had been enrolled in a $39 plan instead for same data plan. ...

KA01 by I've been here awhile
  • 551 Views
  • 3 replies
  • 1 likes

Horrible customer service

Rogers must be hiring anyone for customer service whether they have experience or not and just telling them to sell stuff.  When I call in with a very specific and I think simple request and they try to help me with everything except my original requ...

wendyraven by I've been around
  • 3223 Views
  • 12 replies
  • 5 likes

My Shaw deal was cancelled

I was on.my Rogers App and checking our bill and saw that my son's data usage is again over the 1 gig limit. So i was poking around the app to check what the other plan options are and before I know it, I got an email that he is now on a $50/month pl...

Kkbems by I've been around
  • 342 Views
  • 1 replies
  • 0 likes

Utterly disgusted!

I have to write this as I'm completely taken back and appalled by the customer service, the lies/or misinformation I've received over the past year! I've been a Rogers customer since 2001 and in general, I've been happy with the services offered as w...

Ducci10 by I've been here awhile
  • 594 Views
  • 2 replies
  • 1 likes

Early cancellations fee

HiI recently acquired an ignite connection, for personal reasons I had to move from my apartment and I was advised that I can transfer the connection to someone in my home or cancel it and they can get a new one.They got a new connection within a wee...

WJ95 by I've been around
  • 1239 Views
  • 1 replies
  • 0 likes

Employee discount removed

I was in the rogers app and there was a plan that was of better price. When i switched to it, it removed my $20 dollar x 24 month employee device discount and potentially my 50% off too… im so upset and don’t know what to do. Can anyone help?     ***...

Ybeezy by I've been around
  • 498 Views
  • 1 replies
  • 0 likes
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