I recieved a letter saying Rogers will phase out cable services and my current TV service will no longer be available. To avoid these impacts move to Rogers ignite. Is this true?
I don't want ignite!
What part of the country do you live in?
I have heard reports that Rogers will be decommissioning legacy/traditional Digital Cable TV infrastructure for former Source Cable customers. I would also expect this to happen in areas that Rogers upgrades to Fiber to the Home, when they cease to deliver service over coax. However, as far as I know, Rogers has not announced any plans to sunset Digital Cable just yet.
Found this article in the Hamilton Spectator: https://www.thespec.com/business/2021/04/15/rogers-phasing-out-source-cable-service.html
According to the report, the affected customers have until mid-May to upgrade to Ignite to avoid a gap in service.
I and others in my neighbourhood (in the Hamilton Mountain area) have been experiencing random outages since mid-March of this year. Up until today, I've been told there is a problem in my area that has been difficult to fix but they're working on it. However, today a technician and then an order-entry (?) person let the truth slip:
I pointed out that I've been paying for an outage-free service and it doesn't make sense to have a customer pay more because the vendor can't make the current service work properly.
@Rogers: What is going on here? Can you understand that this just looks like a way to extract more money from your customers? The solution is simple: If you can't make your current service work properly, move us to the new service at no extra cost.
Now, can you please help me finally be free of these ridiculous outages?
Looks like we have some posts that got merged into an existing thread, but the common theme here are issues affecting former customers of small regional cable companies that were acquired by Rogers. I'm also almost certain that these Digital Cable customers do not have Scientific Atlanta/Cisco/Technicolor cable boxes so, at some point, aging, obsolete and incompatible infrastructure in these service areas will need to get replaced with current technology.