I originally had reached out to Rogers to ask if there were any promotions available for me to decrease the amount that I was paying on a monthly basis in order to save money. I was advised that I would be possibly eligible to join it preferred prici...
Hello,How can I cancel my plan? And how can I change it?I would appreciate your guidance.Thank you! **Labels Updated**
Trying to upgrade my device to iphone 15 pro. The only option I'm provided for my plan is the Infinite Premium plan at $115. WHY is this the only option I'm provided. I don't need all that comes with that plan and it's an outrageous amount of mone...
Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...
I recently called Rogers with a technical issue and before I was transferred to tech support, the customer service rep asked me if she could look at my plan and see if I was interested in a new plan for less money. I agreed.I was on a plan that had f...
Got an offer to switch my plan within the app. To pay the same for more. So obvious no brainer. 130 gb at 1gb speeds for 60$ i agreed. Followed the prompt's. Consent. Terms of service etc. waited for an email. No email. No trace. Its been 3 days. Rep...
My phone plan is coming to an end soon and it looks as though I'll have to get a new plan regardless of if I keep my phone or get a new one. All the plans show the $5.00 automatic payment discount. Is there an option to opt out of the automatic payme...
I'm very frustrated! I called Rogers Customer service wanting to switch my plan to Rogers55+ for $55 with 75GB. I was told I am able to switch my plan, and just need to go into a Rogers store. However, when I went into the store, I was informed th...
When I contacted Rogers customer care to inquire about available offers, a representative informed me that as a loyal customer, I was eligible for a $45 plan with 75 GB of data. Additionally, she assured me that the plan included free calling and tex...
I called twice in July to get something removed from my bill and both agents said they couldn’t see it and yet I received my bill and I am being charged for July and August. Trying to get through the chat which according to the website is open 5am ET...
Rogers changed my plan aboout 1 years ago and have been charging me extra $20 each month. I have auto payment enabled so i didnt bother checking my bill payments which is my fault but the changes to my account without me knowing is highly unacceptabl...
Rogers has quietly removed the old 1.5 Gig package in my area and replaced with 2 Gig and 200 up. Not that many ( any) apps or websites can support this but have any of you made the switch ? ***ADDED LABELS***
I was 1.5 years into a 2 year term with Rogers Ignite. I had the wifi & the Ignite 20 Flex plus sports package. While paying my bill online at MY Rogers....I stumbled across a "Special Offer". The new offer sounded good....but I wanted to make ...
If I pay off my remaining device balance or tab, am I able to lower my phone plan price after? **Labels Added**
I RECENTLY BECAME UNEMPLOYED. I CAN NO LONGER AFFORD MY CELLPHONE PLAN AND WISH TO DOWNGRADE MY PLAN AND DEVICE. IS THIS EVEN POSSIBLE? ***Added Labels***
Called Rogers To Change My Plan, I Require The Lowest Plan Available With Data Only For Minimal Work Things, I Asked If Talk N Text Would Work With My Loyaty Gigs (10gb) They Didn't Confirm Or Deny And Changed My Plan, I Talked With A Local Represent...
I never had such a hard time to resolve simple issue.I have signed for the home internet online back in April and in the chat confirmed that no installation or any additional fees will be charged. After a week I have received a bill where additional ...
Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch? **Labels Updated**
I got a pretty good deal from a customer specialist. I had to visit the store twice because they did not set ot up as promised. Everthing was finally done today, but they switched plans on me and now my bill will be: 90$/months. ***Edited Label...
We have a digital VIP cable package together with an HDTV Speciality package, total cost $112 which quite frankly is excessive based on the actual channels we regularly watch. We would like to start from scratch again and switch to the basic digital ...