Forum Posts
Downgrade plan
Hi, I have a cell phone plan for my Apple Iphone 13 that has far more data than I need. I am paying $110.00 per month. It has become too expensive for me and I want to downgrade to a less expensive plan but the online options do not show that suc...
S25 Ultra bundle with the Buds 3 Pro
Back around the new year (2025), I called to upgrade my phone to the S25 Ultra bundle with the Buds 3 Pro. At that time they said they couldn't find any bundle like this ... even though it was advertised all over the Rogers website. Now, over 3 mon...
Resolved! Canceling plan
Hello,How can I cancel my plan? And how can I change it?I would appreciate your guidance.Thank you! **Labels Updated**
Resolved! Escalating an issue with Office of the President
Trying to upgrade iPhone & plan for well over 2 months. Escalated issue twice to Office of the President since Feb. 1/24. Rogers agents promised someone will call back in 3-5 days. It's already been two weeks and still no calls from Rogers. How long ...
Rogers prices are wild!
I've been a loyal Roger's customer for around 15 years. Today I contacted them to switch to a cheaper plan. I'm currently paying $107 a month for a 100gb plan (I barely use 10gbs) with a financed Samsung S23 FE. They could not offer me anything bette...
Horrible Service for an 85:year old
Warning, if a 85 year old women who has been on a great plan .by mistake picks a wrong plan and is way more expensive. I called on her behalf right away and admitted my mother by mistake No and no on getting bonus data back.Over 15 years of service b...
Better plan recommendation
Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch? **Labels Updated**
Offered new "better" Bundle but...
Something is really wrong with how Rogers is doing business. Long story... I was in a chat to upgrad my phone to a New package that included Travel... called .... blah blah blah +Travel. When I was done with this the agent said that she can offer ...
Urgent Issue: Unauthorized Plan Change and Excessive Charges
Pathetic service and no transparency This is to express my frustration regarding the unauthorized changes to my account, resulting in excessive charges. On October 27, 2024, I ported number out my number A and added C. I was assured no changes would...
Resolved! Rogers winback team, failed call, March 2024
Hi, I am from Montreal, Canada. Here I will try to explain of what happened after receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads it and listens to all the calls that have been made...
Trying to cancel my account
I cancelled my internet service on January 6, 2025, and was told I would get a returned label via email in 24-48 hours to return the internet modem. I did not get anything about the cancellation notice or returned label. I called customer service 2 ...
Resolved! Any mobile plans less than 40 dollars ?
Paying 60 on bell today ! And Freedom is offering a sweet 35 dollars offer ***Edited Labels***
False information provided for the plan
When I contacted Rogers customer care to inquire about available offers, a representative informed me that as a loyal customer, I was eligible for a $45 plan with 75 GB of data. Additionally, she assured me that the plan included free calling and tex...
Resolved! Swap phone numbers between 2 plans
How can I swap phone numbers between 2 plans? ***ADDED LABELS***
Unable to change plan to advertised plans.
I have 3 lines on my mobile Rogers account. I called to ask if I can switch to the advertised plans on your site for my three lines and I was told I cannot. I asked to switch to the infinite premium plans that you offer on your website and I asked ab...
Was I ripped off by online chat on Rogers website?
I’m a Fido Customer who saw an email for a plan for $70 for 150GB, I asked the online assistant about this and chatted with someone who said he could get me that.However, my bill shows it’s $110 for the plan and I’m not happy about this, will the amo...
Accepted a new wireless plan that wasn't applied to my account
I accepted the customized offer for the 5G Infinite Premium on my account, checked the box that I read the terms and conditions, clicked ok, got the browser confirmation that my plan was now active. When I went back to my mobile dashboard there wa...
Resolved! How to get a copy of my recent chat transcript
I had a lengthy conversation with an agent yesterday October 13, 2024 and obtained a new plan. When the chat ended I selected email a copy of the chat but I did not receive it. Is there anyway to get a copy now? Thanks **Labels Updated**
Dissatisfied with customer service
I am very disappointed with the recent customer service I received from Rogers. For the last 3 years I have had my phone plan through my aunt and just paid her every month although it was in her name I was technically a customer of Rogers since I pai...