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Resolved! Rogers winback team, failed call, March 2024

Hi, I am from Montreal, Canada. Here I will try to explain of what happened after receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads it and listens to all the calls that have been made...

joe_black by I'm here a lot
  • 1936 Views
  • 3 replies
  • 0 likes

Resolved! 2hours and 32mintues and counting

Hello,  I have never been treated this poorly by Rogers or any other provider, for that matter. Roger obviously doesn't view me as a loyal customer. With Rogers close to 10yrs don't this account.    My story goes like this. On May 7th, I checked my b...

homachine by I've been here awhile
  • 252 Views
  • 2 replies
  • 0 likes

Resolved! Paying my financing balance after cancelling my account

I just switched from rogers to Telus. But I still have two phones in credit in rogers. The first one I have a remaining balance of $280 and the second one I have a balance of $1500. So I was wondering if there is a way I can still pay those phones wi...

Customer Service

Worst experience yet again!First my ID gets stolen from Rogers and then you just keep messing up my account.They’ll you on hold forever and/or say they will call back and don’t. New customers get the better service and current customers pay more. At ...

Scammed by I've been here awhile
  • 227 Views
  • 2 replies
  • 0 likes

FALSE ADVERTISING

When I saw this offer late last night, I jumped on it. Wouldn't you? Then I went to confirm it with Rogers' support, and was told they couldn't find such offer/discount. Isn't this bait-and-switch, false advertising??       **Added Labels**

FireShot Capture 004 - Rogers Infinite - Unlimited data phone plans - Rogers - www.rogers.com.png
taitou by I've been here awhile
  • 424 Views
  • 5 replies
  • 0 likes

25 year loyal customer very disappointed with Rogers.

I have been a loyal customer for 25 years. I am paying $70/ month for a terrible plan. Roger's will not offer me a better priced plan. They will not escalate to a manager. The only thing they say is sorry we can't help you. Which really means pay mor...

Ianp by I've been here awhile
  • 299 Views
  • 3 replies
  • 0 likes

Winback team fail

I had same experience as fellow ex roger service user. I am from Vancouvrr, Canada. After receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads.I received my first call from the number +1...

Clamf by I've been here awhile
  • 374 Views
  • 3 replies
  • 0 likes

Incompetence & Vague Assurances

April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido p...

Jefflant17 by I've been here awhile
  • 231 Views
  • 2 replies
  • 0 likes

Rogers not honouring staff's cell plan promises

Customer service agent repeatedly committed to a specific corporate rate cell phone offer and indicated the promise was recorded in notes on my account for any other agent to follow.  She repeated and confirmed the monthly price at least 3 times.  Wa...

Dave175 by I've been here awhile
  • 192 Views
  • 2 replies
  • 0 likes

Disgusting how Rogers treats their customers.

I am utterly disappointed and appalled by the abysmal service provided by Rogers. Where do I even begin? Let's start with the fact that I signed up for their supposedly convenient Canada-USA-Mexico plan, only to come home from Mexico to a jaw-droppin...

MITCH19_ by I've been around
  • 194 Views
  • 1 replies
  • 1 likes

Resolved! Escalating an issue with Office of the President

Trying to upgrade iPhone & plan for well over 2 months. Escalated issue twice to Office of the President since Feb. 1/24. Rogers agents promised someone will call back in 3-5 days. It's already been two weeks and still no calls from Rogers. How long ...

blook by I've been here awhile
  • 1483 Views
  • 9 replies
  • 2 likes

Rogers bill overcharging two months in a row

Hello, I have talked to chat twice about the issue and I was told the wrong info was provided and there is nothing that can be done. Here is what happened. I saw that Rogers EPP was offering the $55 dollar plan that includes USA and Mexico. I was alr...

LordHoju by I've been around
  • 172 Views
  • 1 replies
  • 0 likes

Rogers Exclusive offer plan removed Appreciation discount

I had an exclusive rogers plan offer on my account. I made sure to verify what was being removed and it only stated that the automatic payment discount would be removed. Even then, a popup stating that the appreciation discount usually shows up and I...

janvillapaz by I've been here awhile
  • 195 Views
  • 1 replies
  • 0 likes

Return equipment

Has anyone had to return your old equipment before they will activate your new package    **Labels Added**    

Ashdeb by I've been here awhile
  • 404 Views
  • 4 replies
  • 0 likes

Terrible Winback Experience - Still No Call Back/Resolution

I want to preface by saying up until about 3-4 years ago, I was a Rogers lifer as they've always been good to my parents when we first came to Canada. The customer service and how they treat their customers has significantly declined, which has led m...

vNguyenn by I've been here awhile
  • 325 Views
  • 2 replies
  • 0 likes

Rogers not honoring the offered discount

I have 4 mobile lines for the house hold in my account. Was a FIDO phone client for quite a few years. Recently, FIDO started increasing the prices, so I called with a request to find any possible credit/discount to maintain the bill within the prior...

horrible service

Rogers ...I've had no service since Tuesday. Been transferred from person to person for days. Was told today that my services won't be restored until Apr 3rd because of a mistake at your end with my order to change to a new package. Apparently they c...

dsayer by I've been around
  • 220 Views
  • 1 replies
  • 0 likes
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