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Forum Posts

Customer Retention - Ignite Legacy vs Ignite

Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...

kstah by I plan to stick around
  • 1 replies

Horrible customer service

Rogers must be hiring anyone for customer service whether they have experience or not and just telling them to sell stuff.  When I call in with a very specific and I think simple request and they try to help me with everything except my original requ...

Resolved! What is a "Value Pack"?

I recently upgraded my mobile plan to "Infinite +20 Financing".   I notice I have something called a "Value Pack" that's still there after upgrading.  It costs $24 a month, but there's no description of exactly what it is.  Do I need it for anything?...

BernieRoehl by I've been here awhile
  • 8 replies

Extremely bad experience

An agent told me my account came with an extremely cheap plan, $15 talk, text, and 5G data included. Then it turns out there's no data at all and I need to change to other plans to have data. Why does Rogers hire a lying agent? Or is that a marketing...

Jimi2023 by I've been around
  • 1 replies

Pricing issue on Phone Plan

Today,I chatted with a customer service to sign up a plan which was offered for $45 and if I pay with auto payment then extra $5 per month so is $40 with 10 gbs and standard features.. I received an email from Roger . When I open the email, I was so ...

Customer Service

Hi there. Posting here because no one at Rogers will let you speak to a supervisor. I bought a new phone and plan a few weeks ago for my daughter as her phone was broken. I have been a customer with Rogers consistently since 1996 and felt the generic...

me8787 by I've been around
  • 1 replies

Results of communication

Contact with Rogers to correct my plan.Would you imagine what happened after? Nothing. So, they did NOTHING.I don't know why customer support exist in Rogers.     **Added Labels**

Vovam74 by I've been here awhile
  • 1 replies

Resolved! Plans

All I want is limited data 1 to 3 gigs. 500 minutes 500 texts Does such a plane exist? I find the site very cumbersome and I am old 77...thank you   *Added Labels*

Kos1 by I've been around
  • 4 replies

so hard to get the same deal as new customers

So this isn't new but why is it so hard to get the same deal as new customers do, i have to play the game just to get the same deal. I pay 80 for 100gb which was a good deal but its not good when I don't need that much or wana to pay for things I'm n...

c23 by I've been here awhile
  • 2 replies

Upgrading Phone

Hy,I got a call from sales and promotion team to upgrade the phone and plan. But i had already purchase the iphone 14 for 2 year contract and they send me the order confirmation. so, i don't understand are they giving me another phone with new plan t...

Loyalty and Retention issues

It started when I went into a Rogers store for help with resetting a phone and changing the SIM card. I had great service. Knowing my plan was expired and the pricing had been slowly creeping up the employee checked my account. That’s when I learned ...

HarryP702 by I've been around
  • 1 replies

Customer Service

I dont really know how rogers have clients. I needed a really big amount of pacience just to be able to get plan. Take too long just to do some easy thing.I tried 3 times, and just at the thirth I get the plan, and I have the papers and everything, t...


So what is meant by "20 GFlex channels"?   I have 20 Gflex channels now since I changed my package this afternoon. But am not seeing the ability to swap flex channels. I have Flex 20 + sports. Quote from chat "Flex 20+ sport total of 51 channels + 20...

Biollw by I'm an advisor
  • 1 replies

Resolved! How do I upgrade my Internet service?

i have make phone call to Rogers customer support but they just kick me like a ball, no one is actually give me a hand to upgrade my Internet service.       ***Edited Labels***

Best Time to Change Plans?

What is the best date to change your plan in order to avoid fee ? Seems weird to select a less expensive plan and get charge more for the rest of the cycle. Should I make the change on the last day of the cycle or on the first day of the cycle.   **L...

Yang777 by I've been around
  • 1 replies

Resolved! Disney plus subscription

I received a personalized offer to upgrade my data and as part of the promotion was 6 months free Disney plus. Be warned if you have ever redeemed this before on another upgrade they will not give it to you again. This was not disclosed anywhere visi...

Dc39 by I've been here awhile
  • 2 replies

Data No Longer Works After Plan Change

I upgraded from 5gigs data to 30 gigs and now it never works....very frustrating that I pay for data and it never works!  Will rogers address this....notta the customer service from rogers has taken a dive and even their escalation team never returns...

Bosshoss46 by I plan to stick around
  • 1 replies

Changing digital cable package

We have a digital VIP cable package together with an HDTV Speciality package, total cost $112 which quite frankly is excessive based on the actual channels we regularly watch. We would like to start from scratch again and switch to the basic digital ...

rgriffit by I've been around
  • 2 replies

Bill Doesn't Reflect the Priceplan I was Offered

You call me and offer a plan cheaper then the provider I’m with so I decided to take the offer and leave my other provider. when I get my bill I am charged more than triple what I was told. Spending all day on the phone I was told they did make a mis...