Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

eSIM Temporary number still showing

I ported over 2 lines from Telus to Rogers about 2 months ago. I got 2 eSIMs with temp numbers while the porting was done. Both phones are iPhones.   One phone is fine but the other phone if I go to Settings>Cellular >SIMS - The Rogers eSim is still ...

Gmoney11 by I've been around
  • 9188 Views
  • 9 replies
  • 0 likes

Rogers Mistakes, Misconduct & Credit Policy

I had a problem with the thermostat supplied by Rogers. Getting it properly replaced, given Rogers’ misconduct and mistakes, was a nightmare. Details below. The credit I received from Rogers was pathetic, completely inappropriate and calculated on a ...

Shoin by I've been here awhile
  • 261 Views
  • 2 replies
  • 0 likes

Oops, something went wrong.

I have two phones which I've been trying to upgrade for a full week. Every time I log in and go to the upgrade phone option I get "Oops, something went wrong." I know this is an account specific issue because if I view a page for a certain phone, for...

Paratus by I've been around
  • 206 Views
  • 1 replies
  • 0 likes

Service Error

Hello,While paying for the processing fees likewize rogers.it shows this error We're sorry. This service is temporarily unavailable. Please check back and try your request later. If the problem persists, please contact Customer Care at 888-565-2456.i...

Disney+ Activation Solved

This is to help anyone else who has been frustrated with how to activate Disney+ with the Rogers promo.   We upgraded our plan several days ago and were told that we were eligible for Disney+ w/ ads.  This was confirmed when we received our updated t...

kpeglum by I plan to stick around
  • 554 Views
  • 2 replies
  • 0 likes

Service is Temporarily Unavailable

Hello,While paying for the processing fees likewize rogers.it shows this error We're sorry. This service is temporarily unavailable. Please check back and try your request later. If the problem persists, please contact Customer Care at 888-565-2456.i...

achauhan by I've been around
  • 229 Views
  • 1 replies
  • 0 likes

Unable to Set Up Cellular Service for Apple Watch

It kept giving me error and would not move forward. Call the store and tech support but been kicked back forth between them. So frustrating. Everytime call ing tech support line, it took me an hour to be connected. Never thought. This can be so compl...

IamWind by I've been here awhile
  • 817 Views
  • 5 replies
  • 1 likes

Resolved! How to get a copy of my recent chat transcript

I had a lengthy conversation with an agent yesterday October 13, 2024 and obtained a new plan.  When the chat ended I selected email a copy of the chat but I did not receive it.  Is there anyway to get a copy now? Thanks   **Labels Updated**    

Fiffy by I've been here awhile
  • 1729 Views
  • 6 replies
  • 0 likes

Unethical practice by Rogers - can't get help

Well for 5 days I have been trying to give Rogers my business and money. I wanted to open 4 new cell phone lines and they cant do it!   After they made me an offer, I went to the store four times to pick up a SIM card, but I was turned away! I was...

RLN by I've been here awhile
  • 495 Views
  • 3 replies
  • 0 likes

Did Rogers release a new bugged change number feature?

Rogers recently introduced a new feature in the mobile app that allows users to change their phone number (screenshot attached). While this sounds convenient, my experience has been anything but. The number changing process was tedious, and despite m...

heartin by I've been here awhile
  • 706 Views
  • 3 replies
  • 0 likes

Unable to Receive Whatsapp Verification Code

Recently, I tried to sign up for WhatsApp, and it keeps saying it can't send me an SMS. I've done everything - reinstalled the app, restarted the phone, followed several suggestions as per YouTube videos, and still nothing. What is the solution to th...

Frank2ll by I've been around
  • 2406 Views
  • 4 replies
  • 0 likes

Promotional email not reflecting in account

So, I have received several emails telling me that I have received the voicemail to text add on and an additional 20 GB of data.It states that I don't have to do anything but I can't set up my voicemail to text.I went into my account and neither prom...

Awen by I've been here awhile
  • 1075 Views
  • 6 replies
  • 0 likes

Resolved! Charged a 60$ Set Up Fee After Being Told it Would be Waived

So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...

Shay05 by I've been around
  • 21077 Views
  • 26 replies
  • 2 likes

Win Back Offer / Rogers Ambassadors

Home Internet offer ended and switched to competitor Sept 14, 2024 and was contacted with Win Back Offer but had issues resolving the activation. Account was canceled on Monday Sept 16, 2024 no internet a new Rogers modem sent on Tuesday Sept, 17 so ...

fishsnacks by I've been here awhile
  • 984 Views
  • 2 replies
  • 0 likes

611 Not Working

from last 2 months trying to reach to 611 tech support waited for almost 2 hours no answer and I am unable to enable wifi calling. Seem like a mistake move to Rogers' worse customer service thank you so much Rogers having worst tech support experienc...

Labels