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Resolved! Charged a 60$ Set Up Fee After Being Told it Would be Waived

So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...

Shay05 by I've been around
  • 6385 Views
  • 21 replies
  • 1 likes

Horrible horrible Service to set up a new modem

I have no Internet service since Thursday, migrating the internet service  from Fido to  Rogers. Been transferred from an agent  to another agent for 3 long days trying to fix the modem. Finally  today a tech showed up to take care of the new modem a...

aldillogori by I've been here awhile
  • 328 Views
  • 2 replies
  • 1 likes

eSIM Temporary number still showing

I ported over 2 lines from Telus to Rogers about 2 months ago. I got 2 eSIMs with temp numbers while the porting was done. Both phones are iPhones.   One phone is fine but the other phone if I go to Settings>Cellular >SIMS - The Rogers eSim is still ...

Gmoney11 by I've been around
  • 3865 Views
  • 7 replies
  • 0 likes

New modem not working

Ordered new ignite TV bundle on March 4, 2024. Modem still not working after over 17 hours on the phone with Roger’s, plus an on site technician. Nobody at Rogers seems to be able to get it working. Green light still flashing. On April 30th, I loose ...

minault by I've been here awhile
  • 591 Views
  • 4 replies
  • 0 likes

Incessant calls from 1-844-760-3908 re service in area

Is anyone else receiving nonstop phone calls from Rogers 1-844-760-3908 to notify you of service disruptions in your area on Thursday? (I'm downtown Ottawa). They have been calling every 5-10min for the past 3 hours. It's an automated message. I bloc...

AMAC1 by I've been around
  • 327 Views
  • 1 replies
  • 0 likes

horrible service

Rogers ...I've had no service since Tuesday. Been transferred from person to person for days. Was told today that my services won't be restored until Apr 3rd because of a mistake at your end with my order to change to a new package. Apparently they c...

dsayer by I've been around
  • 216 Views
  • 1 replies
  • 0 likes

No customer service?

Whenever I try calling customer service or *611 the automated operator tells says international calling is not available and to use *611 and then hangs up. Now I’m stuck in a situation where I have no internet/tv and I can’t contact costumer service....

Genie2 by I've been around
  • 873 Views
  • 3 replies
  • 0 likes

Total TV Service

We are new customers to Roger’s for about one week.    We have trouble from day 1.    We had to get a repair person in on day 3 because the system kept freezing up.  We purchased the flex 10 package and have not been able to access the system due to ...

Nicelady by I've been around
  • 1398 Views
  • 2 replies
  • 1 likes

Temporary Number Still Active

I ported my # from Bell yesterday. Rogers game me a temporary #. That temporary # is messing with my text messages. They are coming up as a new # and in green when I text people. It comes up as “maybe ((me))” and a new chat starts. When I go on the m...

Help or support

I went through a half hour sign up yesterday with all my bank info so I would not have to fuss about that every month. Today I got an email saying there would be a statement coming every month so I can click on PAY Why can't this company keep track o...

Refer a friend recapchat issue

Hi. I m running in to rogers refer a friend recapchat issue. It will not populate a referral link. The issue has been there for almost a month.       ***Added Labels***

Ken38 by I've been around
  • 456 Views
  • 1 replies
  • 0 likes

4 texts from Rogers in an hour

I’ve had the same text message from Rogers sent to me 4 times (so far) in the last hour. I’d like them to stop. The virtual assistant is useless for this type of thing and I’m reluctant to spend my Saturday on hold waiting for a Rogers rep to talk to...

Keppoch by I've been here awhile
  • 781 Views
  • 4 replies
  • 0 likes

How long to port old number to Rogers?

Just switched from Bell to Rogers. Found the spot to keep my old number, and started process. Been 3 days now and still not complete.Also, we have a 2nd phone, got SIM card 2 days later. Want to port that number as well, but option is not visible. Wi...

NormB by I've been around
  • 2292 Views
  • 1 replies
  • 0 likes

Unable to get Support via Phones or Live Chat

Trying to contact  billing support or make an account change as my contract is up, but phone support is down.  It says there is a longer wait then normal, then says we are having technical difficulty and then disconnects.    Chat support seems to be ...

bahha by I'm here a lot
  • 1236 Views
  • 2 replies
  • 1 likes
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