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Unable to Receive Whatsapp Verification Code

Recently, I tried to sign up for WhatsApp, and it keeps saying it can't send me an SMS. I've done everything - reinstalled the app, restarted the phone, followed several suggestions as per YouTube videos, and still nothing. What is the solution to th...

Frank2ll by I've been around
  • 568 Views
  • 4 replies
  • 0 likes

Resolved! How to get a copy of my recent chat transcript

I had a lengthy conversation with an agent yesterday October 13, 2024 and obtained a new plan.  When the chat ended I selected email a copy of the chat but I did not receive it.  Is there anyway to get a copy now? Thanks   **Labels Updated**    

Fiffy by I've been here awhile
  • 359 Views
  • 3 replies
  • 0 likes

Promotional email not reflecting in account

So, I have received several emails telling me that I have received the voicemail to text add on and an additional 20 GB of data.It states that I don't have to do anything but I can't set up my voicemail to text.I went into my account and neither prom...

Awen by I've been here awhile
  • 531 Views
  • 6 replies
  • 0 likes

Resolved! Charged a 60$ Set Up Fee After Being Told it Would be Waived

So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...

Shay05 by I've been around
  • 14809 Views
  • 26 replies
  • 1 likes

Win Back Offer / Rogers Ambassadors

Home Internet offer ended and switched to competitor Sept 14, 2024 and was contacted with Win Back Offer but had issues resolving the activation. Account was canceled on Monday Sept 16, 2024 no internet a new Rogers modem sent on Tuesday Sept, 17 so ...

fishsnacks by I've been here awhile
  • 409 Views
  • 2 replies
  • 0 likes

Unable to Set Up Cellular Service for Apple Watch

It kept giving me error and would not move forward. Call the store and tech support but been kicked back forth between them. So frustrating. Everytime call ing tech support line, it took me an hour to be connected. Never thought. This can be so compl...

IamWind by I've been here awhile
  • 277 Views
  • 1 replies
  • 0 likes

Did Rogers release a new bugged change number feature?

Rogers recently introduced a new feature in the mobile app that allows users to change their phone number (screenshot attached). While this sounds convenient, my experience has been anything but. The number changing process was tedious, and despite m...

heartin by I've been here awhile
  • 322 Views
  • 2 replies
  • 0 likes

611 Not Working

from last 2 months trying to reach to 611 tech support waited for almost 2 hours no answer and I am unable to enable wifi calling. Seem like a mistake move to Rogers' worse customer service thank you so much Rogers having worst tech support experienc...

Escalation Process is Broken

I’ve been dealing with an issue for weeks. Two cases open with secondary support and no resolution. Sent in management escalation form (8 days ago) and no response. How does one get help? I don’t have it in me to call a 7th time, wait on hold for 30-...

GeoffJan by I've been here awhile
  • 627 Views
  • 3 replies
  • 0 likes

Terrible service

I’ve been with rogers a while now and have three phones and internet. I have had nothing but problems with rogers since switching from bell. Haven’t been receiving calls texts or proper service from all three phones which I’m paying rogers monthly fo...

18taylorb by I've been around
  • 380 Views
  • 1 replies
  • 0 likes

Horrible horrible Service to set up a new modem

I have no Internet service since Thursday, migrating the internet service  from Fido to  Rogers. Been transferred from an agent  to another agent for 3 long days trying to fix the modem. Finally  today a tech showed up to take care of the new modem a...

aldillogori by I've been here awhile
  • 728 Views
  • 2 replies
  • 1 likes

eSIM Temporary number still showing

I ported over 2 lines from Telus to Rogers about 2 months ago. I got 2 eSIMs with temp numbers while the porting was done. Both phones are iPhones.   One phone is fine but the other phone if I go to Settings>Cellular >SIMS - The Rogers eSim is still ...

Gmoney11 by I've been around
  • 6223 Views
  • 7 replies
  • 0 likes

New modem not working

Ordered new ignite TV bundle on March 4, 2024. Modem still not working after over 17 hours on the phone with Roger’s, plus an on site technician. Nobody at Rogers seems to be able to get it working. Green light still flashing. On April 30th, I loose ...

minault by I'm here a lot
  • 5525 Views
  • 4 replies
  • 0 likes

Incessant calls from 1-844-760-3908 re service in area

Is anyone else receiving nonstop phone calls from Rogers 1-844-760-3908 to notify you of service disruptions in your area on Thursday? (I'm downtown Ottawa). They have been calling every 5-10min for the past 3 hours. It's an automated message. I bloc...

AMAC1 by I've been around
  • 998 Views
  • 1 replies
  • 0 likes

horrible service

Rogers ...I've had no service since Tuesday. Been transferred from person to person for days. Was told today that my services won't be restored until Apr 3rd because of a mistake at your end with my order to change to a new package. Apparently they c...

dsayer by I've been around
  • 487 Views
  • 1 replies
  • 0 likes
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