On the 12th, I attempted to upgrade my phone using the website. Something must have gone wrong because a week later I still hadn't gotten the phone I ordered (Though I did get a 'thanks for your order' email).After the week I figured something was wr...
I ported my # from Bell yesterday. Rogers game me a temporary #. That temporary # is messing with my text messages. They are coming up as a new # and in green when I text people. It comes up as “maybe ((me))” and a new chat starts. When I go on the m...
I went through a half hour sign up yesterday with all my bank info so I would not have to fuss about that every month. Today I got an email saying there would be a statement coming every month so I can click on PAY Why can't this company keep track o...
After 5 transfers and 3 promises of warm hand offs (of which not one happened) I'm sitting here with the same technical support problems I had when I initially reached out to Rogers for assistance early in the day. Not one department whether Loyalty,...
Whenever I try calling customer service or *611 the automated operator tells says international calling is not available and to use *611 and then hangs up. Now I’m stuck in a situation where I have no internet/tv and I can’t contact costumer service....
In MyRogers account I don't have the option to change my flex channels. Has this been removed? Antone know why this wouldn't be there? I cannot add theme packs or nothing. ***Edited Labels***
Hi. I m running in to rogers refer a friend recapchat issue. It will not populate a referral link. The issue has been there for almost a month. ***Added Labels***
I’ve had the same text message from Rogers sent to me 4 times (so far) in the last hour. I’d like them to stop. The virtual assistant is useless for this type of thing and I’m reluctant to spend my Saturday on hold waiting for a Rogers rep to talk to...
So I initiated a Live Chat on Friday about reducing my almost $300 monthly bill for Premier TV, 50MB internet and basic home phone and was told my only option was to switch to Ignite as they cannot offer discounts for the "legacy" services. I relucta...
Major Service interruptions all through May, June and July 2022. Filed Tickets. Called. Issue under investigation. Demand compensation for days of no service on Rogers bundle including phone, internet etc...during WFH in pandemic.Rogers tells me the...
Just switched from Bell to Rogers. Found the spot to keep my old number, and started process. Been 3 days now and still not complete.Also, we have a 2nd phone, got SIM card 2 days later. Want to port that number as well, but option is not visible. Wi...
Trying to contact billing support or make an account change as my contract is up, but phone support is down. It says there is a longer wait then normal, then says we are having technical difficulty and then disconnects. Chat support seems to be ...
Anyone else feel compensation is in order? Lost money in business deals because of the outage! **Added Labels**
I just paid a new monthly plan on Phonebox but my sim card wont call, no data, nothing. i need some assistance because i have some urgent calls to make and some very sensitive documents to download. ***Edited Labels***
no internet and no phone service with rogers we roaming international.. any idea why? ** Edited Labels ***
Hi! Just wondering - I'm trying to upgrade my phone and plan. After I pick everything, I click 'Proceed to Checkout' and the page goes through the little rogers loading animation, but then it never loads. Every time I click it, it just returns to ...
I have called few times for my mother-in-law phone number. The technical support acknowledge that it was a Rogers network internal issue and user has nothing to do with. Now, I am asking for credit back and they refuse to offer me that. I am very fru...
Hello I have a work phone from Rogers and recently stopped receiving texts messages from a certain provider. Being a business phone could my company block out incoming texts from providers, I am still able to send texts but dont receive them ***A...
I've been contacted a few times in the last month by Rogers (after cutting off my internet, so I guess it's legit) that I have Malware on my network. We took all of our computers to the shop and the technician said he found a thing and removed it, a...
I will start off this post with my overall assessment. I give Rogers 8 out of 10 for their performance in customer service of late. I am happy that all my service needs have been satisfied, although the process could have been smoother. My last st...