I ported over 2 lines from Telus to Rogers about 2 months ago. I got 2 eSIMs with temp numbers while the porting was done. Both phones are iPhones. One phone is fine but the other phone if I go to Settings>Cellular >SIMS - The Rogers eSim is still ...
I had a problem with the thermostat supplied by Rogers. Getting it properly replaced, given Rogers’ misconduct and mistakes, was a nightmare. Details below. The credit I received from Rogers was pathetic, completely inappropriate and calculated on a ...
I have two phones which I've been trying to upgrade for a full week. Every time I log in and go to the upgrade phone option I get "Oops, something went wrong." I know this is an account specific issue because if I view a page for a certain phone, for...
Hello,While paying for the processing fees likewize rogers.it shows this error We're sorry. This service is temporarily unavailable. Please check back and try your request later. If the problem persists, please contact Customer Care at 888-565-2456.i...
This is to help anyone else who has been frustrated with how to activate Disney+ with the Rogers promo. We upgraded our plan several days ago and were told that we were eligible for Disney+ w/ ads. This was confirmed when we received our updated t...
Hello,While paying for the processing fees likewize rogers.it shows this error We're sorry. This service is temporarily unavailable. Please check back and try your request later. If the problem persists, please contact Customer Care at 888-565-2456.i...
It kept giving me error and would not move forward. Call the store and tech support but been kicked back forth between them. So frustrating. Everytime call ing tech support line, it took me an hour to be connected. Never thought. This can be so compl...
On the 12th, I attempted to upgrade my phone using the website. Something must have gone wrong because a week later I still hadn't gotten the phone I ordered (Though I did get a 'thanks for your order' email).After the week I figured something was wr...
My phone stopped working back in May 2024. I started 5 different cases (244644968, 244512418, 244650594, 00663800 & 244495519) which they kept saying were 'closed' but the phone never worked again so not 1 case was ever dealt with appropriately. This...
I had a lengthy conversation with an agent yesterday October 13, 2024 and obtained a new plan. When the chat ended I selected email a copy of the chat but I did not receive it. Is there anyway to get a copy now? Thanks **Labels Updated**
Well for 5 days I have been trying to give Rogers my business and money. I wanted to open 4 new cell phone lines and they cant do it! After they made me an offer, I went to the store four times to pick up a SIM card, but I was turned away! I was...
Rogers recently introduced a new feature in the mobile app that allows users to change their phone number (screenshot attached). While this sounds convenient, my experience has been anything but. The number changing process was tedious, and despite m...
Rogers on Nov. 24, I switched 4 business mobility lines to rogers . Due to errors by Rogers staff (this problem was not caused by telus), one of my phone lines sat unassigned in the Rogers network and was not useable for 8 days. I made in excess of 2...
Recently, I tried to sign up for WhatsApp, and it keeps saying it can't send me an SMS. I've done everything - reinstalled the app, restarted the phone, followed several suggestions as per YouTube videos, and still nothing. What is the solution to th...
So, I have received several emails telling me that I have received the voicemail to text add on and an additional 20 GB of data.It states that I don't have to do anything but I can't set up my voicemail to text.I went into my account and neither prom...
So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...
Home Internet offer ended and switched to competitor Sept 14, 2024 and was contacted with Win Back Offer but had issues resolving the activation. Account was canceled on Monday Sept 16, 2024 no internet a new Rogers modem sent on Tuesday Sept, 17 so ...
I have a bulk agreement with Rogers for my building, with a subscription to the 1Gbps Ignite plan. Recently, I received a notification from Rogers about an upgrade to a fibre-powered 1.5Gbps service. The notice mentioned that this was a Requires Acti...
from last 2 months trying to reach to 611 tech support waited for almost 2 hours no answer and I am unable to enable wifi calling. Seem like a mistake move to Rogers' worse customer service thank you so much Rogers having worst tech support experienc...
Dear Rogers Customer Support,I am writing to express my deep dissatisfaction with the internet service provided by Rogers over the past three months. Despite being a loyal customer for over seven years, the recent performance of your service has been...