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Resolved! Rogers Upfront Edge Return Question

Hello. I am currently a month away from the end of my upfront edge device (s20+). I have an offer on the my rogers app to do an upgrade now and they will waive the remaining $73~ left on my upfront edge amount. It says that in order for them to go ah...

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Keith22 by I've been around
  • 11734 Views
  • 16 replies
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Impact on monthly service plan from early upgrade ??

I'm two months away from the end of my current contract obligation but I've got a screen delamination issue so I'd like to go ahead and upgrade early.   I understand that I will need to pay the Bring-It-Back amount as well as the financing credit sti...

Rog11 by I've been around
  • 326 Views
  • 1 replies
  • 0 likes

Penalty for accepting a personalized offer?

Recently I received a personalized offer on MyRogers.  The offer was to move from Ignite Flex 20 Including Sports to Ignite Popular TV.  I have 14 Months remaining on my last offer and current plan.   The new plan looked like a good fit, and the pric...

phn theft

last week in the bus the to native thefted my phone from me i did police report but i didn’t get any results now i just want to know about my phn on finance and now but i need to do pay or is there any other solutions       ***Added Labels***

Upgrading my iPhone Early

Currently, i have iPhone 12 Pro with rogers using the Infinite extra plan. My current financing plan has about $199 left with 5 payments left. Let's say I wanted to upgrade to either the 14 or 15 pro max 256 model today, I'm guessing it's better to p...

davvie_w by I've been around
  • 596 Views
  • 2 replies
  • 0 likes

Very disappointed in Rogers customer service.

Spent close to two hours on the phone waiting for an answer. We’ve been loyal Roger customer for many years and have multiple lines on our Cell plan. Was looking for a wave or reduction in a penalty fee as we had a special occasion coming up and want...

Angd204 by I've been here awhile
  • 2655 Views
  • 4 replies
  • 1 likes

Resolved! Upfront Edge amount

I want to get a new phone. My current phone has 7 months remaining. My remaining financing balance is $529.38 and my Upfront Edge amount is $683.00. Do I have to pay the Upfront Edge amount or just the $529.38. I want to return the device. I'm gettin...

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Billing Issues and Misinformation

I recently upgraded to the iPhone 15 Pro, before I upgraded I was financing the iPhone 13 Pro. When the iPhone 15 was announced I started looking to upgrade online. When in the upgrade screen it told me online that my remaining financing balance up t...

Woshi by I've been here awhile
  • 1135 Views
  • 2 replies
  • 0 likes

Device Reservation Iphone 15 Pro Timing

My 2 year Upfront Edge Term ends on Nov 8 2023 for my old Iphone 13 Pro.How soon can I preorder the new Iphone 15 Pro through Device Reservation (for in store pickup and to return the old phone at the same store at the same time) without penalties?If...

Resolved! Device upgrade timing for Upfront Edge

I'm in Upfront Edge Program with monthly device credits which is coming to an end in July. The terms tell me I should return my phone by July 06, 2023 to avoid repayment of Upfront Edge Amount. My question is,If I upgrade my device now (to Pixel 7), ...

YSKarl by I've been here awhile
  • 4743 Views
  • 4 replies
  • 0 likes

Upfront Edge Return early ( Still have 1 year and 5 months left)

Hello all,I was wondering what the process would be like if I want to return the device earlier. (1 year and 5 months prior) Would I be charged some fee? Is it possible for me to change the phone? I just dont like the phone and would love to get anot...

ak42 by I've been around
  • 1046 Views
  • 1 replies
  • 0 likes

Resolved! Upgrading phone early on Upfront Edge

I wanted to take advantage of pricing right now and upgrade my current phone 4 months earlier than the end of my 2 year Upfront Edge financing. I have $200 left to finish and I believe I can upgrade now if I pay the balance of that financing and just...

Wetrider by I've been around
  • 5980 Views
  • 3 replies
  • 0 likes

Resolved! Returning phone with tempered glass

i recently upgrade my phone to samsung s21 last friday and i think i want to change it to samsung s21 ultra but it already have a tempered glass on it and cover case can i still return the phone?

ilonahjane by I've been here awhile
  • 2116 Views
  • 4 replies
  • 0 likes
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