I have called Rogers customer care past 4 times for the renewal of the Smart Home Monitoring contract waiting for 90minutes 3 times they say not our department transferring to them and never do. 4th time they say system is down call tomorrow will do ...
So I will be out of the country but returning the day after my Save&Return deadline. I have many questions so I'll apologize upfront. (1) Is there any grace period if I choose to simply return the phone? (2) If I Do get another phone (either finance ...
Hello, I have been charged an improper cancellation fee which is apparently in my contract. When I spoke to your reps, they said it’s in the contract but when I asked them to send a copy they said I already have it **Labels Updated**
HI guys, I am moving to a place where there is no service from Rogers but my contract is 2 years and just started 50 days ago what to do will they cancel the connection and charge the fee? but how is it my fault i am ok to keep the connection but the...
I started my service on April 12, 2023. I brought my own unlocked device. I looked at my contract that they emailed me back then, but I can't find anything telling me a length. This is what I'm working with. I have been trying to find answers by sear...
Rogers steal money and time from their customers and is completely dishonest and charges you for the service they don’t provide. I had to change my address and they could not cover that are but they made me to continue to pay monthly till the end of ...
After 30 years with Rogers just switched everything over to Bell. So sick of waiting an hour to speak to someone in customer service, sick of my bills always being wrong, sick of trying to use the stupid Anna and getting disconnected, sick of bein...
I recently moved to Toronto and set myself up with Rogers internet on a 24 month contract. After 2 months I decided to look into getting Xfinity TV as well. I was quoted a bundle price that's less than what I'm paying now just for internet. The a...
Hi,I have had Rogers Infinity Home Internet since 2022. In August 2024, a salesperson from Rogers called and offered me a new plan: 1.0 Gbps speed with a $5 discount on my monthly bill. However, they did not mention that this offer came with a 24-mon...
I was trying to upgrade my phone on November 29,2024 and it has been one of the worse and complicated experiences I’ve ever had, first I got a new phone, then I didn’t like it and wanted to exchange it to another device. I have been told by rogers cu...
Moved out of town and was told I could not cancel my service due to contract. Was on the phone with 3 different people for 2 hours.. After my own investigating, I found that the service that I had a contract for doesn't exist in my new area, hence th...
I upgraded my phone online 1 week ago today. I received my phone on the 28th of January. When I received my phone I did not receive the return kit for my old phone. I have a 600 upfront edge amount already on billed to me. I need the return kit so I ...
Subject:Dear Rogers Customer Support,I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.When I initially signed up for the plan with one ...
Why is Rogers not bound by my two-agreement?After one year my price jumped exactly 10% from $90.40 to $99.44 for two iPhones mobile service. ***ADDED LABELS***
got the account on dec 1 .... my first bill was due dec 24th ,, paid on dec 16th ,, and they decide to post on my credit score on on dec 6th that i owe the full amount of the first bill and i havcnt paid anything ruining my credit score !!!!!! af...
I was dealing with a rep yesterday, strictly told her that I was only inquiring about a potential upgrade as well as a 3rd additional line with possible financing. Long story short I had to get back to work and requested that our discussion be quoted...
I have a Rogers wireless plan with I think just over a year left but I'm moving from Southern Ontario to a community in north Nunavut where the Rogers coverage is almost non-existent. Is there language in Rogers contracts to cancel my service and giv...
I’ve been getting charged for a “free” tablet I received from Rogers when I signed my last 2yr old contract. For the 1st 2 years there were no charges, then after 2 years they added a $10 monthly charge for tablet financing. What amazes me is they ca...
Got to love Rogers overcharging system with incomprehensible invoices. Agreed to pay $55 pm in June for 5G rural internet plus $25 pm for BYOD cell phone sim card, less $10 bundle bonus (&13% tax). So $79.10 pm In 5 months to Nov this should be $...
Hoping someone with more experience can help me. I’m trying to find out when my contract with Rogers ends, but I can’t seem to find it. I’ve used the website portal as well as the app but they only show me my bill payments and what services I have wi...