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Returning phone on contract end for new one

What is the process for returning phone in contract end in exchange for new phone/contract? Specifically.. I assume they let you keep both phones to do transfer of data etc..     **Labels Added**

jimy by I Plan to Stick Around
  • 3156 Views
  • 7 replies
  • 0 likes

Cancellation issue

Rogers sold me a new internet connection and made me sign a contract. Then management called me and gave me the option to terminate the contract without termination penalty and get a new connection. Been trying to resolve this issue since 22 Jan 2023...

Tijuthom by I've Been Around
  • 35 Views
  • 1 replies
  • 0 likes

Temporary Suspension of Wireless Lines

I have just been told by one of your agents that I am not eligible for a suspension of my account due to me being a RPP customer. I am deploying overseas with the military for 6 months in a week and would like to suspend my account during that time s...

Boat_Show by I've Been Around
  • 151 Views
  • 1 replies
  • 0 likes

Upfront Edge Return Kit Not Received

I upgraded my phone online 1 week ago today. I received my phone on the 28th of January. When I received my phone I did not receive the return kit for my old phone. I have a 600 upfront edge amount already on billed to me. I need the return kit so I ...

Melsuth37 by I've Been Around
  • 531 Views
  • 7 replies
  • 0 likes

Changing services

I pay for my inlaws telephone and internet. They have now moved into a retirement home and I would like to transfer the account to them and add cable tv. How do I go about doing this? I do not have 3 hours to sit on hold to speak with someone and Ann...

Jannie1 by I've Been Here Awhile
  • 115 Views
  • 3 replies
  • 0 likes

Very Bad Experience with Upfront Edge Program

I had a very bad experience with rogers lately. So at the end of last year (2022), my plan was coming to an end and after the rogers outage I decide to leave rogers. So I went to the phone store to return the phone so I could cancel my plan, I gave t...

Consumers can't get a copy of the contract???

I'm a new client of Rogers for their Gigabit Internet service after being offered a promo by one of their sales agents. It's been exactly a week since Rogers' tech came to install everything. However, I usually receive the contract/agreement right af...

Ghost23 by I've Been Around
  • 692 Views
  • 2 replies
  • 1 likes

Change Data Amount

Hey there! So I currently have 80gb of data per month, and I just quit my job and now work from home. I’m only on the wifi and I usually don’t leave the house, so I’ve only used 10gb this month.I’m wondering if it’s possible to request a plan with le...

123667 by I've Been Around
  • 68 Views
  • 1 replies
  • 0 likes

Bulk account problem

I recently moved to a condo community where the condo fees cover Rogers service. However,I keep getting billed directly. I've spoken at least three times to agents in bulk accounts who keep saying they have fixed the problem, but now I've received an...

Worst customer care experience

I have called Rogers customer care past 4 times for the renewal of the Smart Home Monitoring contract waiting for 90minutes 3 times they say not our department transferring to them and never do. 4th time they say system is down call tomorrow will do ...

Bharajes by I've Been Here Awhile
  • 230 Views
  • 3 replies
  • 0 likes

Resolved! Family plan to individual/separate accounts

Hello,    We currently have a Rogers account with three cell phone lines on it.   My line is the primary line, with the two others being additional lines belonging to my Mom and sister. We would like to take my line and my sister's and create a separ...

Hawkeye360 by I Plan to Stick Around
  • 434 Views
  • 1 replies
  • 0 likes

About agreement

I have purchased a brand new 14pro max but i haven’t received a financial agreement from rogers on my email. I would be obliged if anyone could guide me that how can i get it       ***Added Labels***

DHEERAJ72 by I've Been Around
  • 116 Views
  • 1 replies
  • 0 likes

Unable to get Support via Phones or Live Chat

Trying to contact  billing support or make an account change as my contract is up, but phone support is down.  It says there is a longer wait then normal, then says we are having technical difficulty and then disconnects.    Chat support seems to be ...

bahha by I'm Here A Lot
  • 717 Views
  • 2 replies
  • 1 likes

Someone ordered an iPhone on my account

In October, someone ordered an iPhone 12 on my account. I contacted Rogers and told them it was fraud. Not me. I asked them to not send the phone and to reset my plan as well as phone details on my account. They reset my phone plan but still have not...

Dean80 by I've Been Here Awhile
  • 593 Views
  • 4 replies
  • 0 likes

Options for Upfront Edge.

I have financed over 24M a new iPhone. I ensured on my paperwork this is not an upfront edge. However on the website and now with it being time to upgrade my device in being asked to return my phone or pay an additional charge. I’m very interested in...

pick by I've Been Here Awhile
  • 251 Views
  • 3 replies
  • 0 likes
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