Hello, My name is Oumou and a previous customer of RogersI have moved to Kemptville closed to Ottawa. Rogers could not provide me service in the new place. That is why my contract was cancelled. I am disputing the early cancellation fees of $276.13 a...
Hello, We currently have a Rogers account with three cell phone lines on it. My line is the primary line, with the two others being additional lines belonging to my Mom and sister. We would like to take my line and my sister's and create a separ...
My promotional offer for Rogers Internet was set to expire on June 23, so I did what any reasonable customer would do: I started shopping around. Bell (who I’ve been with in the past) and Telus (who currently does my home security) both had competiti...
I got new RogersXfinity connection for my home interenet wifi in the month of April.I got charged full set up fee. As by my legal contract documents that I still have, I supposed to be charge only half of the installation.I contact customer service s...
was browsing around my rogers nfo to check to see when my current 2yr promo ends and a box poped up with a new promo for me. i still have a still have 5mths left on my current 2yr promo and was wondering this new one that is being offered to me is mu...
I am very upset and stressed out! I was offered the $20 financing option for my Google pixle 9 but instead given a $60/month Financing plan?! When inquiring I was told I can finance for $10 and return the device or I could sign up for $20 and keep th...
Hello, Who can I speak to about the Transfer of Responsiblity on my account that my I have done back in Septmenber and yet it seems like its still a problem as I am being charge for the finance of my phone. Back in the beginning of September, my fa...
Good day, FIL passed away early February. Called in after death, provided death cert, Power of attoney with a 4 hour phone call. After more than one month still billing. Called again, 2 hour phone call, person said account was not cancelled. Took 2...
I’ve been getting charged for a “free” tablet I received from Rogers when I signed my last 2yr old contract. For the 1st 2 years there were no charges, then after 2 years they added a $10 monthly charge for tablet financing. What amazes me is they ca...
Has anyone experienced this scam! About a year ago I switched over our phones from TELUS. I was offered a good monthly rate from Roger’s and was told I would receive a refund for the setup fees the following month. The refund did not come the next mo...
How to find out when my current Roger’s contract ends. **Labels Updated**
Why at the end of my contract I asked fir it to be canceled then for 2 years get harrasment towards an over due bill I don't understand how you can charge someone when the contract fully ended and they ask for the plan to be terminated Roger's let's ...
So I will be out of the country but returning the day after my Save&Return deadline. I have many questions so I'll apologize upfront. (1) Is there any grace period if I choose to simply return the phone? (2) If I Do get another phone (either finance ...
Hi, I have an issue with one of my device, S22 Ultra CPO financing with Rogers. I'm supposed to have the 0% financing with the device and the customer care who helps me to get the phone assured that on April 19, 2025. However, a couple of days lat...
I have just been told by one of your agents that I am not eligible for a suspension of my account due to me being a RPP customer. I am deploying overseas with the military for 6 months in a week and would like to suspend my account during that time s...
I am trying to return a device as I need to cancel my line but Rogers store told me to call customer line and calling customer service doesn't help, they say they can't do it before end of the term. What's the best way to return the device and sa...
I have called Rogers customer care past 4 times for the renewal of the Smart Home Monitoring contract waiting for 90minutes 3 times they say not our department transferring to them and never do. 4th time they say system is down call tomorrow will do ...
Hello, I have been charged an improper cancellation fee which is apparently in my contract. When I spoke to your reps, they said it’s in the contract but when I asked them to send a copy they said I already have it **Labels Updated**
I started my service on April 12, 2023. I brought my own unlocked device. I looked at my contract that they emailed me back then, but I can't find anything telling me a length. This is what I'm working with. I have been trying to find answers by sear...
After 30 years with Rogers just switched everything over to Bell. So sick of waiting an hour to speak to someone in customer service, sick of my bills always being wrong, sick of trying to use the stupid Anna and getting disconnected, sick of bein...