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Forum Posts

Price Protection on plan?

Hi all, recently indulged in a 500mbps plan on a 3 year commitment. In my key order information details I see that it states under the pricing that “Prices subject to change in accordance with the Rogers Terms of Service. Either I’m tired or I don’t ...

A free tablet which is not free and illegal charges

I am here to launch an official complaint , It is about Rogers sending me tablets which I did not ask for and after 2 years of me not using the tablets or the lines associated to them , Rogers start charging me for the data usage , Which I never used...

Consumers can't get a copy of the contract???

I'm a new client of Rogers for their Gigabit Internet service after being offered a promo by one of their sales agents. It's been exactly a week since Rogers' tech came to install everything. However, I usually receive the contract/agreement right af...

Ghost23 by I've Been Around
  • 251 Views
  • 1 replies
  • 1 likes

Someone ordered an iPhone on my account

In October, someone ordered an iPhone 12 on my account. I contacted Rogers and told them it was fraud. Not me. I asked them to not send the phone and to reset my plan as well as phone details on my account. They reset my phone plan but still have not...

Dean80 by I've Been Here Awhile
  • 258 Views
  • 3 replies
  • 0 likes

Returning phone on contract end for new one

What is the process for returning phone in contract end in exchange for new phone/contract? Specifically.. I assume they let you keep both phones to do transfer of data etc.. **Labels Added**

jimy by I Plan to Stick Around
  • 658 Views
  • 3 replies
  • 0 likes

Smart Home Monitoring Security Contract and Moving

Hello,I’m less than 1 year into a 2 year contract for my home security and I’ll be moving in 3 weeks. Services are not available in my new area. Will they allow me to cancel or can I use the home monitoring services with another internet provider?Tha...

KellyD by I've Been Around
  • 377 Views
  • 1 replies
  • 0 likes

Incorrect Bill Amount

After renewing our contract my bill is still showing the wrong amount for the third time? *Added Labels*

oly34 by I've Been Around
  • 842 Views
  • 3 replies
  • 0 likes

Financing vs Subsidy - am I now worse off on my cell plan?

I have 3 months left on my Edge Premium Tab plan until the contract ends. It subsidized $20/month. I want to buy a new phone at that time. Under the Edge Premium Tab plan, I would have paid say $100/month plus a portion of the new phone. The subsidy ...

jelau by I Plan to Stick Around
  • 526 Views
  • 1 replies
  • 0 likes

Unable to get Support via Phones or Live Chat

Trying to contact billing support or make an account change as my contract is up, but phone support is down. It says there is a longer wait then normal, then says we are having technical difficulty and then disconnects. Chat support seems to be bust ...

bahha by I'm Here A Lot
  • 470 Views
  • 1 replies
  • 1 likes

Resolved! Upgrade with Upfront Edge but keep current plan?

Is it possible to upgrade a phone, but keep your current plan? My partner and I are both on a Talk & Text w/2GB (No Tab) plan. Unlimited Canada-wide voice and text, call display, VM, 2500 call forwarding minutes, conference call and call waiting (we ...

Bokehman by I'm Here A Lot
  • 1041 Views
  • 1 replies
  • 0 likes

Ignite TV - Bulk Account Discount

Looking for a credit against Ignite since my condo has a bulk deal and TV is included in condo fees I am wondering if anyone has been able to get Ignite and not pay twice for TV? My condo has Rogers "popular" cable include in the fees. I also have Ro...

kemstone by I've Been Here Awhile
  • 3820 Views
  • 7 replies
  • 0 likes

Resolved! Explain 2-year contract

I was new here in Canada when I got a Samsung S8 from Rogers. And the way I understood how the 2-year contract works is that I have to pay the phone + text, call, and data within those first 2 years. And then after the 2 years, I only have to pay for...

Cece3 by I've Been Here Awhile
  • 3049 Views
  • 6 replies
  • 0 likes