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Worst customer care experience

I have called Rogers customer care past 4 times for the renewal of the Smart Home Monitoring contract waiting for 90minutes 3 times they say not our department transferring to them and never do. 4th time they say system is down call tomorrow will do ...

Bharajes by I've been here awhile
  • 7 replies

Resolved! Finding out when my contract ends

Hoping someone with more experience can help me. I’m trying to find out when my contract with Rogers ends, but I can’t seem to find it. I’ve used the website portal as well as the app but they only show me my bill payments and what services I have wi...

Dire by I plan to stick around
  • 2 replies

Rogers Store 5222 Windermere Blvd - Rude staff

The staff do not accept "return phone" on upfront edge that was purchased in-store from them two years back, unless and until you TRADE it the new phone from them. He is rude too and said "DO NOT COME HERE AGAIN".   **Labels Added**    

alanjohn2 by I've been around
  • 1 replies

Resolved! Billing Issue

Subject:Dear Rogers Customer Support,I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.When I initially signed up for the plan with one ...

Guru4 by I've been around
  • 4 replies

Rogers Double Billed Me

We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...

ellejay18 by I've been here awhile
  • 7 replies

Resolved! moving residence

I'm contemplating a two year contract offer, but wonder what happens to my services if I move. Am I still responsible for paying the early cancellation fee if I no longer abide at the residence? TIA for any info!     ***Edited Labels***

Fleabag by I've been around
  • 1 replies

Customer Retention - Ignite Legacy vs Ignite

Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...

kstah by I plan to stick around
  • 3 replies

Upfront Edge Return Issues

Hi,I opted to upgrade my device a few days before my 2-Year contract was set to expire. I selected the return my old phone option while going through the upgrade process.I have received my new phone but I have yet to receive any return kit for my old...

pstefan98 by I've been here awhile
  • 3 replies

Rogers Did Not Transfer Account Into My Name

Called in with my dad so I could have togers put under my name to help build my credit. At no point did the agent ask for any ID, 2 years later turns out they have a policy of not switching till they get new IDs. Would of help if someone told me abou...

KingDalkian by I've been here awhile
  • 1 replies

Resolved! Customer since 2002

currently locked in a cell contract till December.  I have no problems with that.  But, I figured I would ask and try and get my cell package lowered, especially considering everything is SO much cheaper now than when I got into this one 2 years ago....

CC76 by I've been here awhile
  • 3 replies

Resolved! Upfront Edge amount

I want to get a new phone. My current phone has 7 months remaining. My remaining financing balance is $529.38 and my Upfront Edge amount is $683.00. Do I have to pay the Upfront Edge amount or just the $529.38. I want to return the device. I'm gettin...

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Resolved! Upfront Edge--total scam

My 2 year term with Rogers is up April 11. 11 days ago, I contacted Rogers to say I wanted to cancel my term after it was up. I was asked if I was keeping my device. I said I was keeping one and returning the other. I wanted to keep my phone numbers ...

Majimart by I've been here awhile
  • 6 replies

Resolved! Very Bad Experience with Upfront Edge Program

I had a very bad experience with rogers lately. So at the end of last year (2022), my plan was coming to an end and after the rogers outage I decide to leave rogers. So I went to the phone store to return the phone so I could cancel my plan, I gave t...

Resolved! Returning phone on contract end for new one

What is the process for returning phone in contract end in exchange for new phone/contract? Specifically.. I assume they let you keep both phones to do transfer of data etc..     **Labels Added**

jimy by I plan to stick around
  • 11 replies

Getting charged for a “free” tablet

I’ve been getting charged for a “free” tablet I received from Rogers when I signed my last 2yr old contract. For the 1st 2 years there were no charges, then after 2 years they added a $10 monthly charge for tablet financing. What amazes me is they ca...

Rogers REP threats and misleading information

Hey,   I would just like to say that I am so so disappointed with the way this big firm is working. I set up my internet and home phone and i was told i would be charged X amount of money. I said sure - the Tech Lied to me and never told me that ther...

Bad experience

I want to share what i went through after being a loyal customer to rogers even after all the network intruptions.On 31st march i contacted customer support live chat agent for my device upgrade in Ontario. The agent offered me samsung galaxy s23 256...

Resolved! Upfront Edge Return Kit Not Received

I upgraded my phone online 1 week ago today. I received my phone on the 28th of January. When I received my phone I did not receive the return kit for my old phone. I have a 600 upfront edge amount already on billed to me. I need the return kit so I ...

Melsuth37 by I've been around
  • 9 replies