I recently called Rogers with a technical issue and before I was transferred to tech support, the customer service rep asked me if she could look at my plan and see if I was interested in a new plan for less money. I agreed.I was on a plan that had f...
Somehow my account has been cancelled. **Added Labels**
HI guys, I am moving to a place where there is no service from Rogers but my contract is 2 years and just started 50 days ago what to do will they cancel the connection and charge the fee? but how is it my fault i am ok to keep the connection but the...
Our MiFi hotspot worked nicely for us on our August visit to our cabin in northern Ontario. Being on an island, we have no internet access but via wireless. That Rogers hotspot is essential now for our regular trips to Canada. Trouble is, we're requi...
I have called Rogers customer care past 4 times for the renewal of the Smart Home Monitoring contract waiting for 90minutes 3 times they say not our department transferring to them and never do. 4th time they say system is down call tomorrow will do ...
I’m extremely frustrated with my experience today; I spent over three hours with an agent discussing plans, confirming trade in values, choosing a phone, and checking my eligibility for the preferred program, which I was approved for. After all that ...
Rogers has provided the worst service I have ever experience for tv/internet.Overcharged for services that I didn't want. I spent over 10 hours trying to correct only to have the same issue month after month and then they have the nerve to charge me ...
I pay for my inlaws telephone and internet. They have now moved into a retirement home and I would like to transfer the account to them and add cable tv. How do I go about doing this? I do not have 3 hours to sit on hold to speak with someone and Ann...
Hello, I am so frustrating for Shaw Ignite Internet since I just switched a week ago and I found out its not under my name the contract. I am the one signed and talked to the salesman and they put under my ex-husband. I called them and let them fix...
Hello all, Growing up, my family had always used Rogers Internet. I recently moved out to my place and specifically opted for Rogers services as opposed to other service providers. For the last few months, I have been experiencing multiple billing ...
I have had my phone and plan for 4 years; it was under my mother's name. My phone broke; I decided to transfer ownership to myself and then buy a new phone. What I was not told (despite disclosing this to the agents helping me that I intended to bu...
Hello,This is a really big problem for me. I did not ask to have my contract renewed. I had called to drop some of the extras, and WITHOUT MY CONSENT my contract ending in Feb 2025 was changed to end in 2026. I have talked to several Rogers reps and ...
Dear Rogers Customer Support,I am writing to express my deep dissatisfaction with the internet service provided by Rogers over the past three months. Despite being a loyal customer for over seven years, the recent performance of your service has been...
Currently, i have iPhone 12 Pro with rogers using the Infinite extra plan. My current financing plan has about $199 left with 5 payments left. Let's say I wanted to upgrade to either the 14 or 15 pro max 256 model today, I'm guessing it's better to p...
I’ve been getting charged for a “free” tablet I received from Rogers when I signed my last 2yr old contract. For the 1st 2 years there were no charges, then after 2 years they added a $10 monthly charge for tablet financing. What amazes me is they ca...
The Rogers sales guy didn't use the Google door bell. He knocked because I would not have answered the door. I thought it was a neighbour. He launched into a a well rehearsed sales pitch and I had declined numerous times. I told him it was the end of...
Internet service, Contract price 64.99 monthly, however, charged 146.89, called twice and operator commit the issue and promise revise the bill within 48 hours, but, it has been 2 month, nothing changes. In side of the company process does not work a...
I recently canceled my internet due to moving to an area not serviced by Rogers.I was charged a cancellation fee.One-time charges and credits Apr 22 - May 25 $Cancelled: Ignite Internet 150-Unlimited 100.69Cancelled: Advanced Wi-Fi Modem Rental 11.32...
We had a Client Support Specialist come to our door on Dec. 8th.We were sold a package that has still not been provided in full based on agreements set.out on the day we signed up.Additionally, after the initial sale, the client support specialist ha...
After having issues consistently with connection and nighlty scheduled maintance that was never explained while signing uo I decided to cancel. I was chatting with 4 people for 4 hours. They were extremely rude and trying to charge 280$ for cancellat...