I have a question about equipment returns.I had to return my wifi router and tv box but I couldn’t find my tv box so I returned the router via Canada post using the QR Code that was sent to my email. I then later found the tv box and want to make a r...
I created a trade-up that requires me to ship the phone to Likewize on behalf of Rogers. Unfortunately, the shipping label created is for Canada Post which is not currently available. I've spoken to both Rogers and Likewize support and neither have a...
I have messed up the return of my Rogers equipment: I had two returns to do, both with Purolator, one for Rogers modem, and the other one completely unrelated (home appliances). And I attached the Rogers shipping label to the wrong boxes. The trackin...
I've been waiting for weeks now to try and return this modem. I took it to the store like the rep on the phone said and i was denied, saying i need to ship it to rogers which i had no clue i needed to do. then after researching i was never sent said ...
Without going into details, my time as a Rogers customer has ended.I received an email with a waybill, and that email specifically mentioned 3 of my ignite TV boxes. In addition to these, I have one more TV box and the Ignite modem.Will I be getting ...
I have called these jokers at customer service spoken to a manager, escalated to the presidents office, and shared my concern already and have had seven promises to send a way bill to send back the ignite Internet pod rental and even have a docket nu...
I have cancelled my home internet on May 17th and the representative advised that I will receive my return label in 48 hours. I have spoken to three representatives since then and they keep telling me they have sent emails but I never received them. ...
April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido p...
I cancelled all three Rogers service on August 31, and returned all equipment to them on August 28. Rogers continued to bill me for September and October services and emailed me that I owed them over $700 for equipment not returned . I phoned four ti...
I cancelled my service for other reasons and I returned all the devices (2 boxes) as suggested by rogers via Canada post. Based on the tracking number, Rogers received my return on January 16. However, later on I found I was billed for not returning ...
I terminated my services Oct 12/23. My equipment was confirmed returned Oct 19/23. I am still getting billed for services and receiving daily phone calls asking me to pay the bill. I had spoke to Roger reps three times after receiving the first bill....
Was on hold last nite for 90 minutes got through cancelled all devices gave me postal info to send back equipment s then was told something not working and would call me back today at noon. No call yet wth *** Edited Labels ***
I did an upgrade online with live chat. Small business account if that matters. It's been less than 30 days and I want to return it. I called the specific number for phone returns 1-877-224-9832, explained I wanted to return it, and he said ok. He di...
We had returned three broken Setup boxes back via Canada Post on March 24, but there isn’t any update since then. We had been tracking online almost every day, even went to the post office or referred to their online service. But Rogers keeps ask us ...
I have returned Rogers Ignite TV Box, remote controller for TV Box, power adapter for TV Box, Ignite WiFi Gateway (XB6) and power adapter via Canada Post on February 13, 2023. Canada POST tracking shows that package has been delivered on February 14...
Canada Post acknowledges return. No one verified it in warehouse. I was charged. This has been going on for 2 months now. I've been dealing with several different agents on support line. Today I've been over 3 hours on hold waiting for assistance. ...