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Forum Posts

Resolved! phone plan upgrade

HI, I am a senior trying to upgrade my phone and plan.there is currently an offer on my plan to upgrade but when i try to purchase a phone it send me to far more expensive plans and not the current offer which is quite reasonable? can someone let me ...

mapp447 by I've Been Here Awhile
  • 85 Views
  • 2 replies
  • 0 likes

Promotional Mastercard

Hi joined Rogers in March and was provided with a promotional welcome gift - a $150 Mastercard. I was suppose to receive a Welcome email after 5 to 6 weeks with the activation code. I never received the email. Called Rogers. The customer service peop...

GinaV by I've Been Here Awhile
  • 330 Views
  • 2 replies
  • 0 likes

Rogers “winback” thoughts

TLDR: rant about how disingenuous Rogers overall. They could have kept my business for a lot less than it’s costing them to get me back as a customer. 2 years ago I switched all my services from Rogers to Bell. This included internet and mobile, over...

Campbell149 by I've Been Here Awhile
  • 165 Views
  • 1 replies
  • 0 likes

$99.99 Ignite 500u with Flex 5 and Disney+ not available?

I'll try to keep this short.I called in to cancel my home services as I've found better prices elsewhere. When the rep proceeded to look for something better for me, he gave me a quote for Ignite 150u with Flex 10 for $125. But I found another deal o...

LRod by I've Been Here Awhile
  • 197 Views
  • 4 replies
  • 0 likes

Disney Plus Promotion

When I switched plans in February to Ultimate Everything, I was told I get Disney Plus for 12 months for free, and a link showed up on my login page saying click here to add it. Tried again and again, does not work. 65 minutes on the phone with two a...

BMRBMR by I've Been Here Awhile
  • 212 Views
  • 4 replies
  • 0 likes

No more 12 month promos?

I was shocked to find out today that Rogers doesn't have 12 month promos like they advertise. My 12 month promo was to expire on April 30/22 and my Rogers bill came and my price had gone way up. I had already talked to Rogers and made arrangements fo...

Are there no plans with 10gig data or less?

I've been looking to see if I can make my bill lower and changing my plan. (My phone has been 'paid off') but when I go to plans...the lowest is $85,- with 25gb + 15 bonus gb! I don't use that much. I know Canada has one of the most expensive data ch...

Nat by I've Been Around
  • 122 Views
  • 1 replies
  • 0 likes

Separate Internet Service for Tenant

I am renting my attic to a potential tenant I want to get installed a separate internet line( than the one I already have in my house) for the tenant that the tenant pays for.How do I do this and how much does it cost? **Labels Added**

Boomer57 by I've Been Around
  • 86 Views
  • 1 replies
  • 0 likes

Latest Exclusive offer

So every time I sign on to Rogers it shows me my exclusive offer. The latest is pretty temping. Pay $57 a month more for less services. So tempting..how did i get so lucky?? *** Edited Labels ***

Screenshot 2022-03-24 142032.png
rgabows by I've Been Here Awhile
  • 124 Views
  • 1 replies
  • 1 likes

Loyalty

I have a plan that id like to reduce the price for, i have multiple offers from other providers, but id like to keep my loyality to Rogers, i went to the store and the rep said "its ok i can go ahead and cancel" It makes me feel very unappreciated, a...

saja8999 by I've Been Here Awhile
  • 184 Views
  • 2 replies
  • 0 likes

Rogers texting wrong names in promotional texts

I have multiple numbers on one account with Rogers. Rogers is sending promotions to all the numbers, but using only the account holders name, instead of identifying each user by the name listed within the profile of each account. Is anyone else who h...

kellyserge by I've Been Here Awhile
  • 283 Views
  • 2 replies
  • 0 likes

Downgrade Plan

Hi my name is shaminder I have been with Rogers for 7 years but I they r not able to downgrade my plan with new phone note 20 my wife is addition line she got note20 and cheaper plan but I am not allowed to do so plz help ***Edited Labels***

Sunny20 by I've Been Around
  • 397 Views
  • 2 replies
  • 0 likes

Rogers not honouring Special Upgrade Offer.

My package is coming to an end and if I want to keep it the price will rise significantly. I was told by a Rogers representative that they're basically trying to get everyone over to ignite. Fine. As long as it's not too expensive. So when I sign in ...

warped77 by I Plan to Stick Around
  • 382 Views
  • 2 replies
  • 0 likes

Resolved! Disney+ Promo

Why can’t I sign up for Disney+? I have the Popular bundle with 45 Channels and 44 Flex Channels, 500u for internet, and home phone.So my question is, why isn’t Rogers offering the 12 month Disney+ deal for my package ?I noticed that it’s offered to ...

Elochai by I Plan to Stick Around
  • 3543 Views
  • 41 replies
  • 0 likes

Cancel Service

I have 3 cell phones and would like to cancel one phone line. Can I do it on line or do I have to call Rogers? *Added Labels*

marko5 by I've Been Around
  • 1667 Views
  • 22 replies
  • 0 likes

Resolved! Renewing Services - 2021

So, billing issues due to Rogers error, and over 3 hours on the line with Live Chat agent and nothing is resolved. It is the year of 2021 and a simple renewal of service can still be this complicated. Finally I get to experience the nightmares that s...

Zifeng by I've Been Here Awhile
  • 735 Views
  • 2 replies
  • 0 likes