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Customer Service

Since June 24th I have spent over 8 hours on the phone with numerous Rogers customer service representatives. Twice I have been told that I would receive a one time credit of $180 and it would be applied to my account within 72 hours. Twice it has be...

M72 by I've been here awhile
  • 147 Views
  • 2 replies
  • 0 likes

Winback not really winning anybody back

Hello,  With overrated charges from Rogers , I moved my mobility to Fido and keeping home Home internet with Rogers.  Fido started making hole in my pocket, then I switched to bell. then winback team called me and offered lifetime 35$ per month on ro...

Venkey409 by I've been around
  • 140 Views
  • 1 replies
  • 0 likes

Clueless agent, lost 4 hours of my life

I contacted them yesterday, wanting to add a single channel. Agent said sure, no problem, $3.00 per month. I agreed and then could not access the channel. I spent two hours unplugging the box, refreshing the box, nothing. Transferred to tech support ...

winevqa by I've been around
  • 300 Views
  • 4 replies
  • 1 likes

Better plan recommendation

Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch?   **Labels Updated**    

jolay26 by I've been here awhile
  • 232 Views
  • 3 replies
  • 0 likes

Win back team

I passed on a winback call about 2 months ago but would like to go back now.I left Rogers for better plan, a few weeks ago I got a call from Rogers winback team, I thought it might be a scam so didn't believe much. Now I am interested to hear if I ma...

False promotion

Rogers door to door rep came to our house to pitch us switching to Rogers home internet from Telus. Plus he gave us an offer that $40/month with 100gb unlimited calling no activation fee. Next week I found that home internet was with so called “shaw ...

Littlemom by I've been here awhile
  • 212 Views
  • 1 replies
  • 0 likes

Missing $100 Credit from Migration

I migrated from Fido to Rogers in march 2024 and over the phone the sales agent was just phenomenal and offered me the best deal ever ... or I thought so . One of the benefits offered was a $100 credit due to Fido to Rogers migration .  I was suppose...

whysomuch by I've been here awhile
  • 189 Views
  • 1 replies
  • 0 likes

Terrible Customer Loyalty

When I joined Rogers 4 years ago me and my partner were set up on a business plan. We don’t have a business and this was incorrect. I, like many others, am now looking for ways to save money in all aspects of life. So I spoke to your team today to tr...

ChrisLaird by I've been around
  • 2978 Views
  • 4 replies
  • 2 likes

Getting charged for a “free” tablet

I’ve been getting charged for a “free” tablet I received from Rogers when I signed my last 2yr old contract. For the 1st 2 years there were no charges, then after 2 years they added a $10 monthly charge for tablet financing. What amazes me is they ca...

Resolved! Rogers winback team, failed call, March 2024

Hi, I am from Montreal, Canada. Here I will try to explain of what happened after receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads it and listens to all the calls that have been made...

joe_black by I'm here a lot
  • 3918 Views
  • 4 replies
  • 0 likes

Dreadful support

I used to work at Rogers and had an Appreciation Discount removed from my account randomly. I have tried endless times to have someone add it back on… it’s been over a month at this point and nothing has been resolved for my case: C198483804Only one ...

mattgee by I've been around
  • 302 Views
  • 1 replies
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Sales person came to my door an lied - lesson learned

I am honestly appalled by the situation at this stage. Somebody from Rogers rang our door a few weeks ago to let us know about a new offer which was cheaper than what we were paying with Bell. We accepted and she got it all done on her Ipad and told ...

emiliev by I've been around
  • 193 Views
  • 1 replies
  • 0 likes

Offered a TV package that doesn't exist.

Hi guys, what can I do about this? I contacted a myRogers chat specialist about downgrading my plan on May 11th. They offered me the following plan   I was skeptical because i was paying more for 36 channels with 63 flexed plus 1.5GBPS. So I asked   ...

Jplmd by I've been here awhile
  • 575 Views
  • 5 replies
  • 0 likes

win back team

hello, i gate call from win back team i accepted offer. I call rogers costumer. the Tellme to call Validation teams. i call and conform after the tele me win back team call you. but i didn't receive call back.   *Added Labels*

Customer Support Issues/Feedback for Chat

I recently switched to Rogers where I talked with a Support Agent in chat that promised things like a $5 BYOD discount, waiving the setup fees, and an additional $120 bill credit - fast forward to receiving a huge bill and chatting with another Suppo...

Resolved! Winback

Good day i was called by Rogers winbackAwhile back but wasn’t currently in a position to switch providers looking to switch now but they haven’t called me back anyone know how to get in touch with them? Thanks       ***Edited Labels***

Raknirok by I've been around
  • 431 Views
  • 2 replies
  • 0 likes
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