Well for 5 days I have been trying to give Rogers my business and money. I wanted to open 4 new cell phone lines and they cant do it! After they made me an offer, I went to the store four times to pick up a SIM card, but I was turned away! I was...
My 88 year old mom with hearing issues is having a heck of a time trying to access promotions and get rid of TV services (keeping internet and phone). She tried talking to 4 different service representatives but she couldn't make out what they were s...
After more than 20 years with Rogers, I’m honestly so disappointed with how they handle loyal customers.I recently reached out to see if I could lower my monthly costs, especially since Telus and even Fido (which Rogers owns!) have much better prices...
I've been with Rogers for many years. And I've been trying to get a better deal, cause they offer deals on new lines that are $30+ cheaper than mine. I talked to a customer rep on November 20th, he couldn't do anything but said Loyalty would call bac...
Good day, I recently left Rogers for Public Mobile as their plans met my needs at a lower price point. On 25 Nov, I got an email from Rogers at 08:05 PST with the subject Andy, interested in an exclusive offer. The email further stated: Andy, w...
I passed on a winback call about 2 months ago but would like to go back now.I left Rogers for better plan, a few weeks ago I got a call from Rogers winback team, I thought it might be a scam so didn't believe much. Now I am interested to hear if I ma...
When I joined Rogers 4 years ago me and my partner were set up on a business plan. We don’t have a business and this was incorrect. I, like many others, am now looking for ways to save money in all aspects of life. So I spoke to your team today to tr...
I need to advise Rogers and customers of an unexceptable customer experience at the Brockville Ontario Rogers Center on Parkdale Ave. I went to the store in Brockville to purchase a new phone and to add it onto my plan for my 84 year old mother in l...
Hi, I am on a Save and Return plan which requires me to return my phone by Nov 30th or I will have to pay the balance and keep the phone. I would like to upgrade but would like to try to take advantage of the Black Friday deals Roger’s offers every y...
I received a text letting me know that I can add and extra 30GB of free data to my plan. It layed out what to do and when I clicked on the offer (once logged in from desktop) the offer is for extra data but my monthly rate goes up too! Why would I ...
I have been a Rogers customer for decades. Having recently retired, I don't need massive amounts of data or a ton of features on my wireless account. Rogers offers a 55+ account, but it's only for new activations (!?!). How does that make sense? D...
Got this Rogers Preferred Program advisement from my work perk claiming monthly charge could be as low as $40 per month. Called the customer service and I have to pay $50 to know what options I could get. She mentioned the lowest plan could be $45 pe...
I have been a loyal customer for 25 years. I am paying $70/ month for a terrible plan. Roger's will not offer me a better priced plan. They will not escalate to a manager. The only thing they say is sorry we can't help you. Which really means pay mor...
I am looking to renew my mobile plans and I am seeing a plan called "TEST - DO NOT USE". Does this happen to others as well? I would expect Rogers to be more careful around using Test data in their production environments. ***Edited Labels...
I called rogers this morning to discuss my bill. Contract was over and I am still paying higher bill. I am 100% sure the agent lied to me that she is from loyalty department. Call 611 doesn’t bring you to loyalty department. STOP LYING TO YOUR CUSTOM...
Lately when I go on the Rogers website I see "Catch the latest from Crave, HBO, Max and more. Add Crave to your Ignite TV and enjoy 2 months on us. $22/month thereafter." Looks like the only way to get it is to call. So I call and I'm told it's not...
Home Internet offer ended and switched to competitor Sept 14, 2024 and was contacted with Win Back Offer but had issues resolving the activation. Account was canceled on Monday Sept 16, 2024 no internet a new Rogers modem sent on Tuesday Sept, 17 so ...
hello, i gate call from win back team i accepted offer. I call rogers costumer. the Tellme to call Validation teams. i call and conform after the tele me win back team call you. but i didn't receive call back. *Added Labels*
Happy New YearWe have been with Rogers since 2002. We have home internet and cable, home phone plus 3 mobile lines. We'd like to drop the home phone, and could transfer a 4th mobile line from Bell if Rogers Customer Retention were offered. Bell is cu...
2 days ago I had an offer to purchase iPhone 15 with trade in for $15 month. I was going to go into store today but cannot find the offer anymore. Was I dreaming or is this offer over. Have called 5 different stores in my area and no one is answering...