When I joined Rogers 4 years ago me and my partner were set up on a business plan. We don’t have a business and this was incorrect. I, like many others, am now looking for ways to save money in all aspects of life. So I spoke to your team today to tr...
Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch? **Labels Updated**
I have been a loyal customer for 25 years. I am paying $70/ month for a terrible plan. Roger's will not offer me a better priced plan. They will not escalate to a manager. The only thing they say is sorry we can't help you. Which really means pay mor...
Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...
Today I tired to phone customer service and I happened to be growing Rogers.com before calling. I navigated to the Deals page from the header and found the phone number for customer service at the bottom of the page next to the live chat and locate a...
I recently switch to Telus for mobile. Roger’s called me with an offer but I was driving. When they called back the call was cut off mid way.How do I get them to call me back again? I’d like to hear what offer is available. **Labels Updated**
I’ve called and been chatting with agents to receiving my credit for first month that was promised but not credited . When someone finally took the time to go into my account and credit me, they didn’t reverse any of the additional fees I had charged...
I recently called Rogers with a technical issue and before I was transferred to tech support, the customer service rep asked me if she could look at my plan and see if I was interested in a new plan for less money. I agreed.I was on a plan that had f...
I have been putting off the task for a while but today I decided to tackle it - setting aside a full hour of my time to call Rogers Loyalty to discuss changing my plans for two cell phones. I've been a customer for 25 years and the customer service ...
Rogers sales reps offered us free installation to switch from Bell for home internet. I have been charged fully and after multiple calls and hours of waiting in the line the customer care team can’t figure how to apply discount due to system changes....
I have been with Rogers for so many years, I have had 5 phone lines with them and now I’m down to 3 phones lines, upgraded my phones only with Roger’s, and how is it possible to pay over $500 a month? No one in their right mind would pay this amount ...
What is it you have to do to get a phone from Rogers ??I left Rogers because they offered me a phone deal with a new plan.... but I never got the phone and they only gave me a run-around. The order was canceled from someone at Rogers.... without lett...
Rogers inability to communicate and deliver on online cell phone order.On order since Aug 9 ***Added Labels***
I have been getting the same daily email since approximately last Wednesday, it’s something like “free screen repair with device protection” and I assume email is to get people to purchase this service.I don’t mind promotional emails but this is the ...
I had received an automatic payment discount of $5 when I signed up for Rogers Corporate connection back in Dec 2023. I have been receiving that discount ever since until today when I received an email from Rogers saying there were changes made to my...
Hello, I am so frustrating for Shaw Ignite Internet since I just switched a week ago and I found out its not under my name the contract. I am the one signed and talked to the salesman and they put under my ex-husband. I called them and let them fix...
2 weeks to get an additional line added, still no results. SO DISAPPOINTING. Every customer support agent gives different information, then when I said go ahead, lets do that, they said 'oh sorry system is not allowing me to do that'. Not once, twice...
Dear Rogers Customer Service, I am writing to express my extreme dissatisfaction with the misleading information provided by your sales representative and the subsequent poor customer service I have experienced. On May 29, 2024, your sales represen...
June 27 I received a text (not from a phone number) stating I could get an extra 30gb for 24 months for free, it sent a link to login, however I never trust links so I went online on the computer and signed in, saw the promotion for an extra 30 gigs ...
I signed up for 2.5 gig internet in March and I’m only getting 1.5 gig as Rogers don’t even have the 2.5 gig speed available, on top of that the discounts never applied and I’m paying more than double what was offered to me! It’s been 4 months now an...