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Forum Posts

Need to get the price down on my bundled package!

Presently have internet, phone and tv. Half decent package that is going increase significantly later this month. How do I go about finding a reduced package -smaller tv package, phone and internet. There doesn't seem to be anything available to curr...

password by I plan to stick around
  • 47 Views
  • 1 replies
  • 0 likes

10GB bonus data removed

In October 2022 I was offered 10GB bonus data for my loyalty with Rogers - it stated it would be effective immediately and for 18 monthsIn July 2023 I was sent a text from Rogers stating that the 10Gb data bonus would continue to renew monthly as it'...

burtonjs by I've been around
  • 77 Views
  • 1 replies
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Gen 2 Modem Charge

Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...

bigalgae by I've been around
  • 91 Views
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Failed Promises on Plan+phone promotion

I have been offered for my 2 mobility lines Phone (Iphone 15 Pro max) + plan @ 60$ + taxes for 24 month phone finance. For which i have had received the devices, however these were wrong device ( ordered 256 GB Iphone 15 Pro max  - but got delivered ...

v28shah by I've been here awhile
  • 141 Views
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Discrimination on Family Status

I tried to change my plan online. I have done this many times before without issues. I was told I need to revalidate my passcode, however I am.on maternity leave. I emailed tfedgovidv@rogersdirect.ca and didn't receive a reply until the next day. Of ...

Emilyk35 by I've been here awhile
  • 103 Views
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What you have to do to actually get a phone from Rogers ?

What is it you have to do to get a phone from Rogers ??I left Rogers because they offered me a phone deal with a new plan.... but I never got the phone and they only gave me a run-around. The order was canceled from someone at Rogers.... without lett...

RW2023 by I've been here awhile
  • 117 Views
  • 3 replies
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Terrible Customer Loyalty

When I joined Rogers 4 years ago me and my partner were set up on a business plan. We don’t have a business and this was incorrect. I, like many others, am now looking for ways to save money in all aspects of life. So I spoke to your team today to tr...

Account Complaint

Good morning, I am a senior and a long term cutomer for Rogers. In May I was paying about $51 and now it has gone up to about $70. When I have talked to your CS (4 times) I get the run around and have answers. When I ask for the Loyalty Office they t...

pgjo by I've been around
  • 126 Views
  • 1 replies
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Rogers offer on migrating 2 lines from another provider

I have Rogers internet and 1 pay as you go line converted to monthly talk and text. I was looking for some good offer from Rogers to move my other 2 wireless cell phone lines to Rogers but chat didn't yielded any results. If there are any, how do I e...

jodha23 by I'm here a lot
  • 130 Views
  • 2 replies
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Customer Retention

Hi; Love Rogers, but my circumstances have changed and need to cut costs where possible. Telus Mobility has a great BYOD offer available per below. Hoping Rogers has some flexibility to match or improve what Telus is offering. In addition, Telus has ...

Screeech99 by I've been here awhile
  • 223 Views
  • 2 replies
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Resolved! Need help with Bill and Ignite Offer

Hello, I've been trying for the past week to get through to a Live Chat Agent, but no luck. I've also called Rogers numerous times, left my number as well, but never got a call back. I would like to discuss my current bill, my discounts which are abo...

asturias7 by I plan to stick around
  • 320 Views
  • 2 replies
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Seeking Advice on Securing the Best Fido/Rogers Phone Deals

Hello Rogers Community,   I hope you're all doing well. I'm reaching out for advice on finding the best deals for Fido and Rogers for my phone, using my current phone number.   Here's a bit of background: I was initially with Fido and later switched ...

Pouyan by I'm here a lot
  • 230 Views
  • 1 replies
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Billing Issues and Misinformation

I recently upgraded to the iPhone 15 Pro, before I upgraded I was financing the iPhone 13 Pro. When the iPhone 15 was announced I started looking to upgrade online. When in the upgrade screen it told me online that my remaining financing balance up t...

Woshi by I've been here awhile
  • 324 Views
  • 2 replies
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Resolved! Pixel 8 preorder bonus redemption

I preordered a Pixel 8 Pro and it arrived today. When I placed the order by phone I asked how I would receive the Pixel Watch 2 as part of the preorder. The service rep put me on hold to check and said I would receive a QR code with the phone which I...

Wrong Internet Promo Offer

A wrong internet promotional offer was provided by a Rogers representative, but the Rogers management still not be able to resolve this issue. I am waiting for it, and will come back with updates soon.    *Added Labels*

RAJ29 by I've been around
  • 306 Views
  • 1 replies
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Service and phone upgrade

I’ve been a customer for over 25 years and have recently been very disappointed with the service given by the reps. My bundles service was upgraded and have lost reception around the house, the response I got was to go buy an extender.Called to get p...

Misleading sales people

I was told to phone in to get a new rate for my Rogers package  in the first week of October ..    I was told  many times on the phone  how  I qualified for a deal that decreased my bill over all.   Over and over again the sales rep told me that NONE...

Customer Retention - Ignite Legacy vs Ignite

Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...

kstah by I plan to stick around
  • 482 Views
  • 3 replies
  • 1 likes
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