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Forum Posts

Terrible Customer Loyalty

When I joined Rogers 4 years ago me and my partner were set up on a business plan. We don’t have a business and this was incorrect. I, like many others, am now looking for ways to save money in all aspects of life. So I spoke to your team today to tr...

ChrisLaird by I've been around
  • 9283 Views
  • 10 replies
  • 4 likes

Better plan recommendation

Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch?   **Labels Updated**    

jolay26 by I've been here awhile
  • 1099 Views
  • 4 replies
  • 1 likes

25 year loyal customer very disappointed with Rogers.

I have been a loyal customer for 25 years. I am paying $70/ month for a terrible plan. Roger's will not offer me a better priced plan. They will not escalate to a manager. The only thing they say is sorry we can't help you. Which really means pay mor...

Ianp by I've been here awhile
  • 1943 Views
  • 4 replies
  • 1 likes

Customer Retention - Ignite Legacy vs Ignite

Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...

kstah by I plan to stick around
  • 3300 Views
  • 4 replies
  • 1 likes

Incorrect Customer Support Phone Number

Today I tired to phone customer service and I happened to be growing Rogers.com before calling. I navigated to the Deals page from the header and found the phone number for customer service at the bottom of the page next to the live chat and locate a...

jaheidinga by I've been around
  • 17408 Views
  • 1 replies
  • 0 likes

Winback

I recently switch to Telus for mobile. Roger’s called me with an offer but I was driving. When they called back the call was cut off mid way.How do I get them to call me back again? I’d like to hear what offer is available.   **Labels Updated**    

Bee888 by I've been here awhile
  • 1096 Views
  • 3 replies
  • 0 likes

Promised Credits not credited

I’ve called and been chatting with agents to receiving my credit for first month that was promised but not credited . When someone finally took the time to go into my account and credit me, they didn’t reverse any of the additional fees I had charged...

Sonya3382 by I've been around
  • 520 Views
  • 1 replies
  • 0 likes

Dishonest "upgrade"

I recently called Rogers with a technical issue and before I was transferred to tech support, the customer service rep asked me if she could look at my plan and see if I was interested in a new plan for less money. I agreed.I was on a plan that had f...

Scodan by I've been here awhile
  • 1205 Views
  • 5 replies
  • 0 likes

Customer Retention

I have been putting off the task for a while but today I decided to tackle it - setting aside a full hour of my time to call Rogers Loyalty to discuss changing my plans for two cell phones.  I've been a customer for 25 years and the customer service ...

MJPoole by I've been around
  • 882 Views
  • 1 replies
  • 0 likes

Rogers Door to Door lies

Rogers sales reps offered us free installation to switch from Bell for home internet. I have been charged fully and after multiple calls and hours of waiting in the line the customer care team can’t figure how to apply discount due to system changes....

NXS5843 by I've been around
  • 616 Views
  • 1 replies
  • 0 likes

Worse company ever

I have been with Rogers for so many years, I have had 5 phone lines with them and now I’m down to 3 phones lines, upgraded my phones only with Roger’s, and how is it possible to pay over $500 a month? No one in their right mind would pay this amount ...

KCasco by I've been around
  • 582 Views
  • 1 replies
  • 0 likes

What you have to do to actually get a phone from Rogers ?

What is it you have to do to get a phone from Rogers ??I left Rogers because they offered me a phone deal with a new plan.... but I never got the phone and they only gave me a run-around. The order was canceled from someone at Rogers.... without lett...

RW2023 by I've been here awhile
  • 3051 Views
  • 9 replies
  • 0 likes

Cell phone order

Rogers inability to communicate and deliver on online cell phone order.On order since Aug 9         ***Added Labels***

MELLY700 by I've been around
  • 670 Views
  • 1 replies
  • 0 likes

Daily Rogers Device protection emails

I have been getting the same daily email since approximately last Wednesday, it’s something like “free screen repair with device protection” and I assume email is to get people to purchase this service.I don’t mind promotional emails but this is the ...

cdn_nick by I've been around
  • 512 Views
  • 1 replies
  • 0 likes

Automatic payment discount removed

I had received an automatic payment discount of $5 when I signed up for Rogers Corporate connection back in Dec 2023. I have been receiving that discount ever since until today when I received an email from Rogers saying there were changes made to my...

faimaq by I've been around
  • 848 Views
  • 1 replies
  • 0 likes

contract

Hello,   I am so frustrating for Shaw Ignite Internet since I just switched a week ago and I found out its not under my name the contract. I am the one signed and talked to the salesman and they put under my ex-husband. I called them and let them fix...

venrose by I've been around
  • 1246 Views
  • 4 replies
  • 0 likes

Truly Disappointed in Rogers

2 weeks to get an additional line added, still no results. SO DISAPPOINTING. Every customer support agent gives different information, then when I said go ahead, lets do that, they said 'oh sorry system is not allowing me to do that'. Not once, twice...

PM1101 by I plan to stick around
  • 1546 Views
  • 7 replies
  • 0 likes

Complaint Regarding Misleading

Dear Rogers Customer Service,   I am writing to express my extreme dissatisfaction with the misleading information provided by your sales representative and the subsequent poor customer service I have experienced. On May 29, 2024, your sales represen...

Extra data promotion but not received

June 27 I received a text (not from a phone number) stating I could get an extra 30gb for 24 months for free, it sent a link to login, however I never trust links so I went online on the computer and signed in, saw the promotion for an extra 30 gigs ...

Brody1 by I've been around
  • 551 Views
  • 1 replies
  • 0 likes

False advertising

I signed up for 2.5 gig internet in March and I’m only getting 1.5 gig as Rogers don’t even have the 2.5 gig speed available, on top of that the discounts never applied and I’m paying more than double what was offered to me! It’s been 4 months now an...

Hooverhound by I've been here awhile
  • 503 Views
  • 1 replies
  • 0 likes
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