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Forum Posts

Returned Rogers's Equipment

Hello,   I returned Rogers's equipment on January 27, 2023. I have Equipment the return form. Legacy Customer Premise Equipment Serial Number: 251185xxxxxx Legacy Customer Premise Equipment Serial Number: SATxxxxxx I keep getting e-mails requesting e...

Jiyoung by I've Been Around
  • 140 Views
  • 1 replies
  • 0 likes

Relocation to another city

Hey there,We're relocating to another city, can we just reinstall the internet modem or we need a Roger's technician to do that? And how to change our location for the bills ?Thanks

Ahmed2023 by I've Been Around
  • 103 Views
  • 1 replies
  • 0 likes

Re activate my internet

Hi I recently cancelled my rogers wifi and got telus. But my boyfriend wanted to keep both the wifis, is it possible to re activate my line. I still have my modem.Please let me know .Thankyou     ***Edited Labels***

Stop spamming me about a bad modem.

For the love of god please stop emailing me that my modem is bad, then when I call in trying to get me to upgrade. I have asked before via a phone call, I have asked via email, now I am asking via this forum.     Hello Trevor, We understand you may ...

sdffdfd by I've Been Here Awhile
  • 793 Views
  • 5 replies
  • 1 likes

Adding a new internet plan to a Rogers modem

I am renting a new place for four weeks where there is a working Rogers modem (Easy Connect) available with an Active status and connected to the Rogers network. The previous owner of the modem is no longer interested in using it, and we would like t...

rt1000 by I've Been Here Awhile
  • 370 Views
  • 4 replies
  • 0 likes

Resolved! Modem upgrade cost and how to

Hi, I have 802.11ac machines using IGNITE INTERNET 150-UNLIMITED and Citron CGN3 modem. The modem my family are using is legacy technology, so I would like to upgrade modem to newer one, if it supports 802.11ac. If we can upgrade, how much cost is it...

npn-pnp by I've Been Around
  • 214 Views
  • 1 replies
  • 0 likes

Internet Modem Stolen at Doorstep on Delivery

I signed up for rogers internet yesterday at my local store and they shipped the modem to me. I inquired if they had one in the store that could be provided, but they said they will only ship it to me. When I got home from work today I checked the tr...

ElijahG by I've Been Around
  • 1047 Views
  • 3 replies
  • 0 likes

Resolved! locating phone modem in apartment

I cancelled my Rogers home phone and TV service because I moved to a different apartment building. I returned the TV box. Rogers wants the phone modem returned but I can't find it in the apartment. Would it be somewhere else in the apartment building...

tk160 by I've Been Here Awhile
  • 1204 Views
  • 3 replies
  • 0 likes

Modem Swapped -New Modem Not Authorized On Account

Hello, I have Hi speed internet with Rogers for more than 10 years, my modem recently stopped working a week ago, technician came and brought a new modem that wasn’t authorized. Before he left he told me that will take 24-48 hrs for a new modem to st...

Zare12 by I've Been Here Awhile
  • 625 Views
  • 1 replies
  • 0 likes

Resolved! What are the Best Options to Upgrade Modem & Obtain an HD PVR?

Hi, I've been on the Rogers gigabit cable internet with TV package/promotion for a while now and I'm still running the original CODA-4582 modem from about 4 years ago and have never received the "rental" Nextbox HDPVR 3.0 that is supposed to be a par...

hi-tek by I've Been Here Awhile
  • 1055 Views
  • 2 replies
  • 0 likes

Resolved! Confirm Installation & Location of Home Phone Modem?

So few year ago I signed up for the bundle promo to take advantage of a cheaper price vs getting only cable/internet separately. I already had a home phone through another provider so basically we weren't going to use Rogers home phone. Now I'm about...

hotrain by I've Been Here Awhile
  • 1796 Views
  • 5 replies
  • 0 likes
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