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Forum Posts

DO NOT CHOOSE ROGERS

I canceled my service to rogers last october 2024 because it’s giving me 80-100mbps consistent for 1 year! I am paying for 1.5GBPS. They even send a technician and the technician ended up replacing the modem, but still nothing change. Since i cancele...

Got an offer on Pro 2G Internet

I got an online offer for Pro 2G Internet for $85.00 a month but if I read the offer I believe it says there's a one time charge of $165 Express Setup fee , is this correct,  Also is there any hidden fees for modem rental? I really wish Rogers offers...

Return home internet modem

Hi guys,I have called your customer service twice to ask for a waybill label in order to return your equipment.They told me in 48 hours, I do receive it in my inbox but it never came.This is horrible. I have been charged as it’s past 30 days.Please k...

Returning a modem

hi,  I have cancelled Rogers home internet and Rogers's customer service told me to return the modem to one of the stores in North Vancouver. I went to Park Royal and Capilano mall stores and they told they do not accept it. I have 30 days to return ...

arash200 by I've been around
  • 5683 Views
  • 3 replies
  • 0 likes

Label/return equipment/waybill

The worst company ever, where customer service is the biggest scam in my life. I’ve been trying to get a return label for the modem since December 16, 2024! Do you think I don’t have my own life and responsibilities? I’ve spent way too much time on t...

Modem never delivering

My current connection with rogers was closed by an agent telling its become legacy. and i have been for new modern for 7 days, still no sign of delivering. purolator is not giving me an estimated delivery. how do i cancel my service with rogers, the ...

nameetha by I've been around
  • 275 Views
  • 1 replies
  • 0 likes

Connected For Success modems

Can anyone tell me which modems Rogers uses for Connected for Success customers? Is there certain ones they hand out for those accounts? Thanks.       ***Added Labels***

Pguy by I plan to stick around
  • 321 Views
  • 1 replies
  • 0 likes

Equipment return

Hi there when I called in to cancel my Internet, they provided me with a Purolator label to CTDI returns, so I sent it in. I’m now getting a Canada post label and reminder to return my equipment or else a penalty fee. Can someone confirm that my mode...

Polinh by I've been here awhile
  • 569 Views
  • 2 replies
  • 0 likes

Win Back Offer / Rogers Ambassadors

Home Internet offer ended and switched to competitor Sept 14, 2024 and was contacted with Win Back Offer but had issues resolving the activation. Account was canceled on Monday Sept 16, 2024 no internet a new Rogers modem sent on Tuesday Sept, 17 so ...

fishsnacks by I've been here awhile
  • 984 Views
  • 2 replies
  • 0 likes

returned device yet being charged for not returning

I returned a home internet device to Rogers as instructed but was still charged $249.95 for not returning it. After speaking with customer service and an online agent, I was assured the charge would be removed, but it hasn't been. Despite creating a ...

mayat by I've been here awhile
  • 1764 Views
  • 4 replies
  • 0 likes

Horrible horrible Service to set up a new modem

I have no Internet service since Thursday, migrating the internet service  from Fido to  Rogers. Been transferred from an agent  to another agent for 3 long days trying to fix the modem. Finally  today a tech showed up to take care of the new modem a...

aldillogori by I've been here awhile
  • 979 Views
  • 2 replies
  • 1 likes

Rogers Credit Operations hanging up

Over a year ago I was coerced into taking a new modem. They created an entirely separate account for this new modem and charged me 273.00$ for the hardware. After a year of runarounds and back and forth with Rogers support I returned the unused hardw...

ajkhoury by I've been here awhile
  • 4782 Views
  • 4 replies
  • 0 likes

Returned equipment not acknowledged

Good morning, I have recently cancelled my service and was asked to return two pieces of equipment via Canada Post (a legacy phone modem and a cable internet modem).  I followed the instructions and sent the two items in separate packages.  According...

Bugboy by I've been here awhile
  • 1043 Views
  • 1 replies
  • 0 likes

Gen 2 Modem Charge

Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...

bigalgae by I've been around
  • 771 Views
  • 1 replies
  • 0 likes

Account sent to Collections for Unreturned Modem

I cancelled my cable in March with Rogers. Went into a Rogers store at Royal York/Bloor to return the modem and was advised they don't accept equipment there. We were given a box and told to contact customer service. We contacted customer service and...

Nun_Raqs81 by I've been around
  • 1039 Views
  • 2 replies
  • 0 likes

Charged to replace defective (and obsolete) modem

My modem stopped working and a Rogers service person had to come and replace it. I received a bill charging me for a new modem, which I do not think I should have to pay. I know someone else who had the same model and it was replaced for no charge be...

bcolps by I've been around
  • 1415 Views
  • 1 replies
  • 0 likes

Please stock the ignite modems in the Rogers store

Please stock the ignite modems in the Rogers store. Its inconvenient to wait days until a technician can arrive to simply provide me with a modem. I will not have service for days now because I have to wait for a technician to provide me with a modem...

ghazal1112 by I've been here awhile
  • 2282 Views
  • 4 replies
  • 0 likes

Resolved! Modem Delivery Issues

Around April 4th, 2023, I called Rogers to request an upgrade from the XB6 to the XB7 (because I needed more ethernet ports). I received an email on April 6th saying I should expect equipment to be delivered within 2-3 days. I never received a "shipp...

nathan13 by I've been here awhile
  • 1934 Views
  • 1 replies
  • 0 likes
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