Over a year ago I was coerced into taking a new modem. They created an entirely separate account for this new modem and charged me 273.00$ for the hardware. After a year of runarounds and back and forth with Rogers support I returned the unused hardw...
I have no Internet service since Thursday, migrating the internet service from Fido to Rogers. Been transferred from an agent to another agent for 3 long days trying to fix the modem. Finally today a tech showed up to take care of the new modem a...
Good morning, I have recently cancelled my service and was asked to return two pieces of equipment via Canada Post (a legacy phone modem and a cable internet modem). I followed the instructions and sent the two items in separate packages. According...
Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...
I cancelled my cable in March with Rogers. Went into a Rogers store at Royal York/Bloor to return the modem and was advised they don't accept equipment there. We were given a box and told to contact customer service. We contacted customer service and...
My modem stopped working and a Rogers service person had to come and replace it. I received a bill charging me for a new modem, which I do not think I should have to pay. I know someone else who had the same model and it was replaced for no charge be...
I had set up an ignite internet for my grandparents and have recently changed the plan onto a new account for them. With that completed we had to understandably return equipment from the previous set up, as rogers was sending them new equipment. Curr...
Please stock the ignite modems in the Rogers store. Its inconvenient to wait days until a technician can arrive to simply provide me with a modem. I will not have service for days now because I have to wait for a technician to provide me with a modem...
Around April 4th, 2023, I called Rogers to request an upgrade from the XB6 to the XB7 (because I needed more ethernet ports). I received an email on April 6th saying I should expect equipment to be delivered within 2-3 days. I never received a "shipp...
Hello, I returned Rogers's equipment on January 27, 2023. I have Equipment the return form. Legacy Customer Premise Equipment Serial Number: 251185xxxxxx Legacy Customer Premise Equipment Serial Number: SATxxxxxx I keep getting e-mails requesting e...
Hello everyone, The equipment return nightmare. Looks like this is a pretty common experience but I shipped my Ignite internet equipment, wires and all, at Canada Post on January 7th. Today, Jan 26th, I received an email saying that they di...
Hey there,We're relocating to another city, can we just reinstall the internet modem or we need a Roger's technician to do that? And how to change our location for the bills ?Thanks
Hi I recently cancelled my rogers wifi and got telus. But my boyfriend wanted to keep both the wifis, is it possible to re activate my line. I still have my modem.Please let me know .Thankyou ***Edited Labels***
For the love of god please stop emailing me that my modem is bad, then when I call in trying to get me to upgrade. I have asked before via a phone call, I have asked via email, now I am asking via this forum. Hello Trevor, We understand you may ...
I am renting a new place for four weeks where there is a working Rogers modem (Easy Connect) available with an Active status and connected to the Rogers network. The previous owner of the modem is no longer interested in using it, and we would like t...
Hi, I have 802.11ac machines using IGNITE INTERNET 150-UNLIMITED and Citron CGN3 modem. The modem my family are using is legacy technology, so I would like to upgrade modem to newer one, if it supports 802.11ac. If we can upgrade, how much cost is it...
I signed up for rogers internet yesterday at my local store and they shipped the modem to me. I inquired if they had one in the store that could be provided, but they said they will only ship it to me. When I got home from work today I checked the tr...
I phoned Rogers to ask how I can return my Rogers equipment of Ignite wifi modem and tv box and he told me to ship it with the email instructions he then gave me which has free shipping and he then told me to wait until June30 to receive in my mailbo...
I cancelled my Rogers home phone and TV service because I moved to a different apartment building. I returned the TV box. Rogers wants the phone modem returned but I can't find it in the apartment. Would it be somewhere else in the apartment building...
Hello, I have Hi speed internet with Rogers for more than 10 years, my modem recently stopped working a week ago, technician came and brought a new modem that wasn’t authorized. Before he left he told me that will take 24-48 hrs for a new modem to st...