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returned device yet being charged for not returning

I returned a home internet device to Rogers as instructed but was still charged $249.95 for not returning it. After speaking with customer service and an online agent, I was assured the charge would be removed, but it hasn't been. Despite creating a ...

mayat by I've been here awhile
  • 347 Views
  • 4 replies
  • 0 likes

Horrible horrible Service to set up a new modem

I have no Internet service since Thursday, migrating the internet service  from Fido to  Rogers. Been transferred from an agent  to another agent for 3 long days trying to fix the modem. Finally  today a tech showed up to take care of the new modem a...

aldillogori by I've been here awhile
  • 329 Views
  • 2 replies
  • 1 likes

Rogers Credit Operations hanging up

Over a year ago I was coerced into taking a new modem. They created an entirely separate account for this new modem and charged me 273.00$ for the hardware. After a year of runarounds and back and forth with Rogers support I returned the unused hardw...

ajkhoury by I've been here awhile
  • 1987 Views
  • 4 replies
  • 0 likes

Returned equipment not acknowledged

Good morning, I have recently cancelled my service and was asked to return two pieces of equipment via Canada Post (a legacy phone modem and a cable internet modem).  I followed the instructions and sent the two items in separate packages.  According...

Bugboy by I've been here awhile
  • 301 Views
  • 1 replies
  • 0 likes

Gen 2 Modem Charge

Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...

bigalgae by I've been around
  • 313 Views
  • 1 replies
  • 0 likes

Account sent to Collections for Unreturned Modem

I cancelled my cable in March with Rogers. Went into a Rogers store at Royal York/Bloor to return the modem and was advised they don't accept equipment there. We were given a box and told to contact customer service. We contacted customer service and...

Charged to replace defective (and obsolete) modem

My modem stopped working and a Rogers service person had to come and replace it. I received a bill charging me for a new modem, which I do not think I should have to pay. I know someone else who had the same model and it was replaced for no charge be...

bcolps by I've been around
  • 466 Views
  • 1 replies
  • 0 likes

Please stock the ignite modems in the Rogers store

Please stock the ignite modems in the Rogers store. Its inconvenient to wait days until a technician can arrive to simply provide me with a modem. I will not have service for days now because I have to wait for a technician to provide me with a modem...

ghazal1112 by I've been here awhile
  • 957 Views
  • 4 replies
  • 0 likes

Resolved! Modem Delivery Issues

Around April 4th, 2023, I called Rogers to request an upgrade from the XB6 to the XB7 (because I needed more ethernet ports). I received an email on April 6th saying I should expect equipment to be delivered within 2-3 days. I never received a "shipp...

nathan13 by I've been here awhile
  • 899 Views
  • 1 replies
  • 0 likes

Returned Rogers's Equipment

Hello,   I returned Rogers's equipment on January 27, 2023. I have Equipment the return form. Legacy Customer Premise Equipment Serial Number: 251185xxxxxx Legacy Customer Premise Equipment Serial Number: SATxxxxxx I keep getting e-mails requesting e...

Jiyoung by I've been around
  • 808 Views
  • 1 replies
  • 0 likes

Relocation to another city

Hey there,We're relocating to another city, can we just reinstall the internet modem or we need a Roger's technician to do that? And how to change our location for the bills ?Thanks

Ahmed2023 by I've been around
  • 715 Views
  • 1 replies
  • 0 likes

Re activate my internet

Hi I recently cancelled my rogers wifi and got telus. But my boyfriend wanted to keep both the wifis, is it possible to re activate my line. I still have my modem.Please let me know .Thankyou     ***Edited Labels***

Stop spamming me about a bad modem.

For the love of god please stop emailing me that my modem is bad, then when I call in trying to get me to upgrade. I have asked before via a phone call, I have asked via email, now I am asking via this forum.     Hello Trevor, We understand you may ...

sdffdfd by I've been here awhile
  • 1748 Views
  • 5 replies
  • 1 likes

Adding a new internet plan to a Rogers modem

I am renting a new place for four weeks where there is a working Rogers modem (Easy Connect) available with an Active status and connected to the Rogers network. The previous owner of the modem is no longer interested in using it, and we would like t...

rt1000 by I've been here awhile
  • 1293 Views
  • 4 replies
  • 0 likes

Resolved! Modem upgrade cost and how to

Hi, I have 802.11ac machines using IGNITE INTERNET 150-UNLIMITED and Citron CGN3 modem. The modem my family are using is legacy technology, so I would like to upgrade modem to newer one, if it supports 802.11ac. If we can upgrade, how much cost is it...

npn-pnp by I've been around
  • 586 Views
  • 1 replies
  • 0 likes

Internet Modem Stolen at Doorstep on Delivery

I signed up for rogers internet yesterday at my local store and they shipped the modem to me. I inquired if they had one in the store that could be provided, but they said they will only ship it to me. When I got home from work today I checked the tr...

ElijahG by I've been around
  • 2057 Views
  • 3 replies
  • 0 likes

Resolved! locating phone modem in apartment

I cancelled my Rogers home phone and TV service because I moved to a different apartment building. I returned the TV box. Rogers wants the phone modem returned but I can't find it in the apartment. Would it be somewhere else in the apartment building...

tk160 by I've been here awhile
  • 2062 Views
  • 3 replies
  • 0 likes
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