I canceled my service to rogers last october 2024 because it’s giving me 80-100mbps consistent for 1 year! I am paying for 1.5GBPS. They even send a technician and the technician ended up replacing the modem, but still nothing change. Since i cancele...
I got an online offer for Pro 2G Internet for $85.00 a month but if I read the offer I believe it says there's a one time charge of $165 Express Setup fee , is this correct, Also is there any hidden fees for modem rental? I really wish Rogers offers...
Hi guys,I have called your customer service twice to ask for a waybill label in order to return your equipment.They told me in 48 hours, I do receive it in my inbox but it never came.This is horrible. I have been charged as it’s past 30 days.Please k...
hi, I have cancelled Rogers home internet and Rogers's customer service told me to return the modem to one of the stores in North Vancouver. I went to Park Royal and Capilano mall stores and they told they do not accept it. I have 30 days to return ...
The worst company ever, where customer service is the biggest scam in my life. I’ve been trying to get a return label for the modem since December 16, 2024! Do you think I don’t have my own life and responsibilities? I’ve spent way too much time on t...
My current connection with rogers was closed by an agent telling its become legacy. and i have been for new modern for 7 days, still no sign of delivering. purolator is not giving me an estimated delivery. how do i cancel my service with rogers, the ...
I was being charged twice for unreturned modem equipment which I have been using for 2 years. Customer Service representatives cannot seem to resolve the issue for already 3 months; it is still ongoing as of this writing.Here is the timeline: 1.) Sep...
Can anyone tell me which modems Rogers uses for Connected for Success customers? Is there certain ones they hand out for those accounts? Thanks. ***Added Labels***
Hi there when I called in to cancel my Internet, they provided me with a Purolator label to CTDI returns, so I sent it in. I’m now getting a Canada post label and reminder to return my equipment or else a penalty fee. Can someone confirm that my mode...
Home Internet offer ended and switched to competitor Sept 14, 2024 and was contacted with Win Back Offer but had issues resolving the activation. Account was canceled on Monday Sept 16, 2024 no internet a new Rogers modem sent on Tuesday Sept, 17 so ...
I returned a home internet device to Rogers as instructed but was still charged $249.95 for not returning it. After speaking with customer service and an online agent, I was assured the charge would be removed, but it hasn't been. Despite creating a ...
I have no Internet service since Thursday, migrating the internet service from Fido to Rogers. Been transferred from an agent to another agent for 3 long days trying to fix the modem. Finally today a tech showed up to take care of the new modem a...
Over a year ago I was coerced into taking a new modem. They created an entirely separate account for this new modem and charged me 273.00$ for the hardware. After a year of runarounds and back and forth with Rogers support I returned the unused hardw...
Good morning, I have recently cancelled my service and was asked to return two pieces of equipment via Canada Post (a legacy phone modem and a cable internet modem). I followed the instructions and sent the two items in separate packages. According...
Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...
I cancelled my cable in March with Rogers. Went into a Rogers store at Royal York/Bloor to return the modem and was advised they don't accept equipment there. We were given a box and told to contact customer service. We contacted customer service and...
My modem stopped working and a Rogers service person had to come and replace it. I received a bill charging me for a new modem, which I do not think I should have to pay. I know someone else who had the same model and it was replaced for no charge be...
I had set up an ignite internet for my grandparents and have recently changed the plan onto a new account for them. With that completed we had to understandably return equipment from the previous set up, as rogers was sending them new equipment. Curr...
Please stock the ignite modems in the Rogers store. Its inconvenient to wait days until a technician can arrive to simply provide me with a modem. I will not have service for days now because I have to wait for a technician to provide me with a modem...
Around April 4th, 2023, I called Rogers to request an upgrade from the XB6 to the XB7 (because I needed more ethernet ports). I received an email on April 6th saying I should expect equipment to be delivered within 2-3 days. I never received a "shipp...