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eSIM Temporary number still showing

I ported over 2 lines from Telus to Rogers about 2 months ago. I got 2 eSIMs with temp numbers while the porting was done. Both phones are iPhones.   One phone is fine but the other phone if I go to Settings>Cellular >SIMS - The Rogers eSim is still ...

Gmoney11 by I've been around
  • 3791 Views
  • 7 replies
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eSIM error after scanning QR code — iOS

So my iPhone 13 supports eSIM and I am doing all this over wifi (let's get this straight first and foremost).   Having successfully converted physical SIM to eSIM seamlessly with other providers, I never encountered such an issue and blatant, terribl...

Screenshot 2024-01-01 011431.jpg Screenshot 2024-01-01 004336 (2).jpg
Hmm by I'm an enthusiast
  • 1354 Views
  • 3 replies
  • 0 likes

Resolved! WiFi Calling and RCS while Roaming

With data roaming disabled and connected to WiFi and using WiFi Calling (through the phone dialer) trigger a Roam Like Home day charge?Additionally, while connected to WiFi or data via a second local SIM, will RCS messages (in or out) trigger Roam Li...

b-ry by I'm a reliable contributor
  • 2215 Views
  • 4 replies
  • 0 likes

Cellphone Number Incorrectly Ported Over eSIM

Please train Rogers customer service techs. No cellphone service for last 7 days and don't even know when I'll get it and sadly because of one dumb customer rep who ported my number before getting new sim card. He thought eSIM does not require physic...

User2023 by I've been here awhile
  • 408 Views
  • 2 replies
  • 0 likes

Number porting and eSIM

Added line to my already existing rogers account. Other line was required porting number from virgin mobile.Number porting completed before receiving new sim card.Is new sim card would have new number or old?   *Added Labels*

User2023 by I've been here awhile
  • 316 Views
  • 1 replies
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eSIM not available

Does anyone know what hat issues Rogers is having on issuing eSIM and when they will resume issuing eSIM? As of last Friday, the service agent cannot help with issuing eSIM. Even accidentally deactivated my current sim.   **Labels Added**    

WeiW by I've been here awhile
  • 994 Views
  • 1 replies
  • 0 likes

Resolved! eSIM Transfer to new iPhone error

Hi Rogers Forum, Does Rogers support eSIM transfers device-to-device? I just got the new iPhone 15 PRO and I keep getting an error saying my eSIM transfer is "not supported".   I did this previously with my Koodo account.   Do I need to buy a new eSI...

The use of bubble mailer for sending eSIMs

I recently had to transfer my mobile services from Shaw to Rogers.   When I received the SIM card, it came in an 8 x 10 in bubble mailer.  First of all, since this is an eSIM, there is really no need to waste a SIM card and no importantly, mailing it...

Casy1104 by I've been here awhile
  • 962 Views
  • 3 replies
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Customer Service - Feedback

Customer Service is inefficient, untrained and difficult to undestand. eSIM card is impossible to get!   For more than 2 weeks now I was trying (unsuccessfully) to get the eSIM card - 3 calls to the call center, twice I was promised I will receive on...

CustomerA1 by I've been here awhile
  • 719 Views
  • 3 replies
  • 0 likes
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