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Where can I find my account number?

When I sign in to MyRogers it says to "Link a Wireless or Residential account" and to find my account number on my "your bill is ready" email, but that is incorrect.My billing email only has the account number starred* out other than the first digit ...

nix4 by I've Been Around
  • 125 Views
  • 1 replies
  • 2 likes

Rogers restricts what cell #s it will send alerts to

Rogers systems will send SMS alerts, Verification codes, Recovery numbers, bill notifications and more BUT ONLY TO ROGERS/FIDO/CHATR cell numbers. So any of us with other cell phones can never get those texts from Rogers (it took a Telus tech to real...

LJD2005 by I Plan to Stick Around
  • 377 Views
  • 6 replies
  • 1 likes

Rogers Special Offer Misleading

I have a Special Offer on MyRogers to upgrade my phone, including a $29.80 monthly on-bill credit for a Samsung S21Fe. Seems very tempting in the beginning. I selected the offer and moved to the next step, and the credit was reduced to $24.80! It mea...

ADaryaei by I've Been Here Awhile
  • 121 Views
  • 4 replies
  • 0 likes

Worst service

I’m writing a complaint about an horrible experience I had in store at Rogers located inside of Oshawa Town Centre with an employee named “Zara”. As I was discussing my Rogers bill with an employee. While me and employee were talking about my bill an...

Resolved! Past invoices

Hello, where can I access my past bills for Rogers.      ***Added Labels***  

CF10 by I've Been Around
  • 66 Views
  • 1 replies
  • 0 likes

Resolved! MMS DETAILED USAGE

Hi I was charged with MMS messages but the bill does not show the detail of time and date. How do I find this detail? The Myrogers online bill does not show that   *** Edited Labels ***

VOO by I've Been Here Awhile
  • 1645 Views
  • 6 replies
  • 0 likes

Resolved! Paying my financing balance after cancelling my account

I just switched from rogers to Telus. But I still have two phones in credit in rogers. The first one I have a remaining balance of $280 and the second one I have a balance of $1500. So I was wondering if there is a way I can still pay those phones wi...

Resolved! Misleading text promotion about data

I received a text message from Rogers about a promotion, it looked like this:     When I logged in, the only promotion I could see was for going to a share everything plan. Those are not the same thing at all. Why send a text message about free data...

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Looking to Stream World Cup Game

Hi - I have rogers ignite bundle and have been trying to see if I can watch the soccer game tomorrow at work.  At home I have rogers ignite bundle and could watch it on TSN, but I will be a long way from home.  I found info about being able to stream...

ronaldo1964 by I've Been Here Awhile
  • 1360 Views
  • 1 replies
  • 0 likes

Cancelling One A La Carte Channel

I’ve been trying to cancel BBC News World for over a month now. Every time I go to my account and click remove and submit, I get a technical error. I have tried the chat feature but never got through until today - today it took me 16 minutes of my li...

KMA1 by I've Been Around
  • 142 Views
  • 2 replies
  • 0 likes

Unable to access a special offer

For over a month I've had a message on My Rogers account saying I have a special offer. When I try to access it I get an error message saying there is a problem on the Rogers end and check back later.  I've tried to get this fixed through customer su...

briansheen by I Plan to Stick Around
  • 222 Views
  • 2 replies
  • 0 likes

Resolved! Unauthorized Netflix Charges on my Rogers Bill

For the 2nd time in consecutive months Rogers has applied an additional Netflix charge on my bill that I never signed up for.  I already have a Netflix account that I use Paypal to pay for.   I already contacted Rogers about this issue and was inform...

mld699 by I've Been Here Awhile
  • 15609 Views
  • 132 replies
  • 5 likes

Resolved! Transferring Account to My Mother's Name

Hi. I've just switched my elderly mother over to paperless billing. Along with that I downloaded the Roger's app and set up her account.When I logged into the new account, i was greeted with my father's name. My father passed away 11 years ago.My mot...

Resolved! Accessing Old Account Statements after Switching to Ignite TV.

Hi, I recently upgraded and here's what happened for me. I was sent a new Ignite Wifi Gateway modem (I initially had the Hitron CODA modem). I installed the new modem and it worked right away. I also had a Ignite Set Top box which I haven't set up ye...

will660 by I've Been Around
  • 262 Views
  • 1 replies
  • 0 likes

Resolved! phone plan upgrade

HI, I am a senior trying to upgrade my phone and plan.there is currently an offer on my plan to upgrade but when i try to purchase a phone it send me to far more expensive plans and not the current offer which is quite reasonable? can someone let me ...

mapp447 by I Plan to Stick Around
  • 352 Views
  • 2 replies
  • 1 likes

Resolved! how do I remove device protection plan from wireless add on

im paying for device protection plan for my cell & dont need it so is it possible to remove it online from the rogers website or will i have to call to get it removed. ive tried to find where to do it online but cant seem too.     ***Added Labels***

yaaaa9 by I'm Here A Lot
  • 2292 Views
  • 1 replies
  • 0 likes

Resolved! Can't View iPhone 13 Details on Rogers.com

For a company that sells internet services, this is shocking.  I wanted to upgrade a cell phone but the site keeps either booting me out or just takes me back to the same screen over and over again.  All I am doing is trying to click on the "more det...

DDC by I've Been Around
  • 309 Views
  • 1 replies
  • 0 likes

$99.99 Ignite 500u with Flex 5 and Disney+ not available?

I'll try to keep this short.I called in to cancel my home services as I've found better prices elsewhere. When the rep proceeded to look for something better for me, he gave me a quote for Ignite 150u with Flex 10 for $125. But I found another deal o...

LRod by I've Been Here Awhile
  • 609 Views
  • 4 replies
  • 0 likes

Latest Exclusive offer

So every time I sign on to Rogers it shows me my exclusive offer. The latest is pretty temping.   Pay $57 a month more for less services.  So tempting..how did i get so lucky??   *** Edited Labels ***

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rgabows by I've Been Here Awhile
  • 329 Views
  • 1 replies
  • 1 likes
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