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Forum Posts

Rogers Refer a Friend Program is Scam

The Rogers Refer a Friend Program is definitely fake. I have referred 6 friends in 2023 and its shows that all of them are successfully referred but I haven't gotten any credit for it yet. Even after sending multiple emails to their customer service ...

NihaP by I've been around
  • 11 Views
  • 0 replies
  • 0 likes

Misleading Phone Plan Offer

Hi there - I received an email offer stating I'm eligible for the 5G infinite premium + travel plan. When I clicked on the link, the banner says the cost is $70/month after discount. However, when I scroll down the page, it says the cost per month is...

Poro by I've been around
  • 231 Views
  • 2 replies
  • 0 likes

Better plan recommendation

Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch?   **Labels Updated**    

jolay26 by I've been here awhile
  • 832 Views
  • 4 replies
  • 1 likes

Disney+ Activation Solved

This is to help anyone else who has been frustrated with how to activate Disney+ with the Rogers promo.   We upgraded our plan several days ago and were told that we were eligible for Disney+ w/ ads.  This was confirmed when we received our updated t...

kpeglum by I plan to stick around
  • 178 Views
  • 1 replies
  • 0 likes

Can't exchange channels

What's going on with the ability to exchange channels in Ignite TV? If I follow the process that's all over the Rogers site it keeps re-directing to rogers.com. Can someone else try and confirm please?     ***Added Labels***

Useless Anna …

Why can't we cancel specialty channel via My Roger’s like Bell. Tried and was directed to “Specialist” via Anna chat (useless). Spent 2 hours waiting and watching queue numbers draw down until I was #2. And next thing I know I get a message asking me...

Kookla123 by I'm here a lot
  • 156 Views
  • 1 replies
  • 0 likes

Resolved! Wrong number changed on the Rogers app

I just tried to change my spare number on the rogers app. But it changed my primary number on the account. I was definitely on the right number that needed changing. I also have a screenshot of every page. I then tried to do it again and my primary n...

vamshikotha by I've been here awhile
  • 656 Views
  • 5 replies
  • 0 likes

Unable to change plan to advertised plans.

I have 3 lines on my mobile Rogers account. I called to ask if I can switch to the advertised plans on your site for my three lines and I was told I cannot. I asked to switch to the infinite premium plans that you offer on your website and I asked ab...

Several Account Numbers

Hi,   I recently signed up for internet with Rogers via a sales rep.  The account number I was given to create my MyRogers account is different from the account number in my MyRogers profile upon creation. Why do I have two different account numbers,...

rsawyerphd by I've been around
  • 1746 Views
  • 3 replies
  • 0 likes

My Account isn't showing my Internet

Are the mobility and internet linked in My Rogers account. I can only see my wireless billing and usage, my internet isn't appearing anywhere?       ***Added Labels***

Dallan08 by I've been around
  • 178 Views
  • 1 replies
  • 0 likes

Cannot view my internet status or details on app and website

When loggin into mobile app I’m getting an error that says sorry something went wrong some information on this page may be missing. This doesn’t allow me to view details I also cannot change my internet plan because of this. I moved to another provin...

lucas3 by I've been here awhile
  • 328 Views
  • 3 replies
  • 0 likes

Resolved! Finding out when my contract ends

Hoping someone with more experience can help me. I’m trying to find out when my contract with Rogers ends, but I can’t seem to find it. I’ve used the website portal as well as the app but they only show me my bill payments and what services I have wi...

Dire by I plan to stick around
  • 6410 Views
  • 7 replies
  • 0 likes

Customer Service Feedback

What an experience that i had from one of the Rogers customer service agentTimes are tough I can understand you might be having a bad day but the way that this customer service agent talked to me was so horrible I cant imagine this type of service is...

rahul1616 by I've been here awhile
  • 823 Views
  • 1 replies
  • 1 likes

Resolved! PSA - Rogers is charging you $50 to see the EPP plans.

So I was recently hit buy a 1-time $50+tax charge for the "Preferred Prgrm Enrollment Fee".  While they do promise a discount on your plan my plan was a win-back so it was suddenly "not eligible". I looked at the available EPP plans and there was not...

Velaar by I've been here awhile
  • 4200 Views
  • 8 replies
  • 1 likes

Resolved! Email offer not appearing on account

I received an email on November 22 offering me two months free of Crave. The email told me to call to activate the offer which I did today. However, customer support says my account is not tagged with that offer. I offered to show them the email, but...

Jennschac by I've been here awhile
  • 439 Views
  • 2 replies
  • 0 likes

Trying to make a payment online, but the website is slow

I've been trying to make a payment by credit card through the website tonight, but I'm having problems getting most pages to fully load, and when I try to make the payment after entering credit card details, it continues thinking. I waited for 5 minu...

jarcher77 by I've been around
  • 326 Views
  • 1 replies
  • 0 likes
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