Hello,I’m experiencing an issue while trying to upgrade my phone through the Rogers app and website. I changed my plan 4 days ago, and it is active, but I keep receiving the following error:“It looks like you have a plan change pending on your main l...
So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...
was browsing around my rogers nfo to check to see when my current 2yr promo ends and a box poped up with a new promo for me. i still have a still have 5mths left on my current 2yr promo and was wondering this new one that is being offered to me is mu...
I switched my phone number from Koodo to Rogers on May 27, 2025, through a Rogers representative who visited my home. However, I found the service quality to be very poor in my area due to weak signal. So, on June 6, 2025, I canceled the service and ...
How to find out when my current Roger’s contract ends. **Labels Updated**
Dear Rogers Customer Support, I am currently subscribed to Rogers cellular service on three lines, all of which are set to expire in the first week of June 2025. On May 1, 2025, I received a promotional offer to upgrade to the iPhone 16 for $17 per m...
We received a Winback promotion from Jamal 'Jimmy' on January 3rd, 2025 for two lines (80GB Can+US for $35) + 2 new Samsung S24 128GB phones for $16 / month for 24 months + a $200 credit for each phone. The notes in our file were updated to reflect t...
im paying for device protection plan for my cell & dont need it so is it possible to remove it online from the rogers website or will i have to call to get it removed. ive tried to find where to do it online but cant seem too. ***Added Labels***
All I want to do is upgrade my phone. I called Rogers and ordered one on March 30th, received the info and after waiting a week for the delivery status realized my online account was suspended. I spent over an hour on hold yesterday just to be told t...
What's going on with the ability to exchange channels in Ignite TV? If I follow the process that's all over the Rogers site it keeps re-directing to rogers.com. Can someone else try and confirm please? ***Added Labels***
I have not used this account or any Rogers service. Since beginning of this year, I've been receiving bills from an unknown account, X-XXXX-0724 (removed for privacy reasons), to my email address. I never made any purchases or used that account, I ha...
My Rogers billing cycle usually ends on the 13th, and I get a bill on the 17th. Today's the 24th and I still haven't gotten one. I have some breathing room, with the bill due early May, but I'm starting to get nervous. ***Edited Labels***
My cousin signed a mobile family plan with my, I wanted to know how do I check mine plan's data usage from my end. ***Edited Labels***
My sim card is blocked i guess so i am unable to receive otp. Is that possible to activate my sim again so that i can get otp for my online banking, so that i can pay the rogers mobile bill? ***Edited Labels***
I am an existing Rogers wireless customer for 20+ years and I need new Internet for home. Yesterday, I logged into my account to ordered the Xfinity Internet 1GB home internet. Everything went fine and I got the order confirmation email with 3 PDFs...
Please help me reactivate my cellular services. I had temporary suspension on and I’m unable to contact customer services. Also the apps showing an error while trying to manage temporary suspension option. Thank you ***Added Labels***
Hi,,Two months ago I ported two numbers from Fido. The first number ported over. The second number 647+ didnt fully transfer.My phone shows the temp 437 number on the SIM but it's linked to my 647 as all calls, messages etc are coming and going. My R...
So I'm logged into my account and it keeps asking for my account number and postal code. Then it tells me the account is already linked to me, try another account number. I only have one account number and postal code and they are correct. Technical ...
I just got my roger ignit internet and mobile phone plan, but they told me that I have 2 different accounts and I forgot my internet account number. I couldn't find it in the welcome email too. please help ***Edited Labels***
I want to get number as of my wish is it possible or not ?? **Labels Updated**