HI, I am a senior trying to upgrade my phone and plan.there is currently an offer on my plan to upgrade but when i try to purchase a phone it send me to far more expensive plans and not the current offer which is quite reasonable? can someone let me ...
im paying for device protection plan for my cell & dont need it so is it possible to remove it online from the rogers website or will i have to call to get it removed. ive tried to find where to do it online but cant seem too. ***Added Labels***
For a company that sells internet services, this is shocking. I wanted to upgrade a cell phone but the site keeps either booting me out or just takes me back to the same screen over and over again. All I am doing is trying to click on the "more detai...
I'll try to keep this short.I called in to cancel my home services as I've found better prices elsewhere. When the rep proceeded to look for something better for me, he gave me a quote for Ignite 150u with Flex 10 for $125. But I found another deal o...
So every time I sign on to Rogers it shows me my exclusive offer. The latest is pretty temping. Pay $57 a month more for less services. So tempting..how did i get so lucky?? *** Edited Labels ***
If I change my phone number through MyRogers, is it FREE OF CHARGE even if they have the same area code? FOR EXAMPLE, Toronto to Toronto , 647xxxxxxx to 647xxxxxxx or 647xxxxxxx to 416xxxxxxx *Added Labels*
I haven’t found my rogers account number as they have mentioned that it should be in mail or in sign up process. My billing cycle is next month and I need account number to clarify billing’s. so please help me out. **Labels Added**
I swear this happens every other month. I tried to pay my bill on the website. The little color bar animation just kept repeating for 5 minutes so I closed my web browser and logged into the app on my phone. Tried making a payment and it failed there...
I recently made an address change in the wireless account profile. Then place an order of new phone. Two days after I received an email saying I needed to wait 3-4 weeks for backorder. Then I contact a representative via phone, she suggested I switch...
I recently switched providers and had everything cancelled at rogers. Internet and Phone have disappeared from my rogers account which is to be expected, but TV is still there and I still have the options to change package or add stuff to it. I got c...
My mother was offered a promo via text from rogers and it even showed it on her MyRogers account. The new promo showed the price with a "Wireless Plan -$10/mo" in the price breakdown to make the new plan the same as the existing plan. She has a scree...
I have multiple numbers on one account with Rogers. Rogers is sending promotions to all the numbers, but using only the account holders name, instead of identifying each user by the name listed within the profile of each account. Is anyone else who h...
My package is coming to an end and if I want to keep it the price will rise significantly. I was told by a Rogers representative that they're basically trying to get everyone over to ignite. Fine. As long as it's not too expensive. So when I sign in ...
I just had an email that said it was from Rogers that originated from a system in California with a scan of validity somewhere from Germany. My suspicions were high!The gist of the email was that my Rogers assigned account name should be changed to m...
Hi, I always get my invoices around the 27th/28th of the month. The invoice date is the 24th. My last payment was on July 8th for the June 24th invoice. When I log into my rogers account I can see the balance for the invoice that would be for July 24...
My account was cancelled because I cannot pay my 10-month bill after I left Canada. However, after I paid my bill ($1000) recently, my account still presents a "cancelled" status. Is it possible to restore my account and activate my phone number, and...
Hey, I recently transferred an account for internet to someone and I thought I was completely off the account but I still receive a email each month about the bill. I don't like how I'm not using the account but rogers still has my credit card inform...
I'm new to Rogers and I took over an old account from the previous tenant. A balance came in in early march which I paid but I cannot see February listed in the bills you can download as a PDF. Every other month before that is on there.When can I get...
I really don't understand this. You hear it in the news quite often about different organizations and their accounts being compromised. And even after all of that, Rogers/Yahoo STILL hasn't implemented 2FA. I remember years back asking about it and a...
I have been trying to contact support for a long time now, and I get nothing in regards to why I'm unable to change the username associated with MyRogers account. Every time I go to my settings and change the information, I'm greeted with same "Somet...