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Resolved! phone plan upgrade

HI, I am a senior trying to upgrade my phone and plan.there is currently an offer on my plan to upgrade but when i try to purchase a phone it send me to far more expensive plans and not the current offer which is quite reasonable? can someone let me ...

mapp447 by I've Been Here Awhile
  • 80 Views
  • 2 replies
  • 0 likes

Can't View iPhone 13 Details on Rogers.com

For a company that sells internet services, this is shocking. I wanted to upgrade a cell phone but the site keeps either booting me out or just takes me back to the same screen over and over again. All I am doing is trying to click on the "more detai...

DDC by I've Been Around
  • 140 Views
  • 1 replies
  • 0 likes

$99.99 Ignite 500u with Flex 5 and Disney+ not available?

I'll try to keep this short.I called in to cancel my home services as I've found better prices elsewhere. When the rep proceeded to look for something better for me, he gave me a quote for Ignite 150u with Flex 10 for $125. But I found another deal o...

LRod by I've Been Here Awhile
  • 196 Views
  • 4 replies
  • 0 likes

Latest Exclusive offer

So every time I sign on to Rogers it shows me my exclusive offer. The latest is pretty temping. Pay $57 a month more for less services. So tempting..how did i get so lucky?? *** Edited Labels ***

Screenshot 2022-03-24 142032.png
rgabows by I've Been Here Awhile
  • 123 Views
  • 1 replies
  • 1 likes

Changing Phone Number Thru MyRogers

If I change my phone number through MyRogers, is it FREE OF CHARGE even if they have the same area code? FOR EXAMPLE, Toronto to Toronto , 647xxxxxxx to 647xxxxxxx or 647xxxxxxx to 416xxxxxxx *Added Labels*

Greg2021 by I've Been Here Awhile
  • 239 Views
  • 2 replies
  • 0 likes

Where can I find my Account Number?

I haven’t found my rogers account number as they have mentioned that it should be in mail or in sign up process. My billing cycle is next month and I need account number to clarify billing’s. so please help me out. **Labels Added**

Navii by I've Been Around
  • 447 Views
  • 1 replies
  • 0 likes

Can't pay bill on app or website

I swear this happens every other month. I tried to pay my bill on the website. The little color bar animation just kept repeating for 5 minutes so I closed my web browser and logged into the app on my phone. Tried making a payment and it failed there...

How do I get in touch with someone from the Fraud Department?

I recently made an address change in the wireless account profile. Then place an order of new phone. Two days after I received an email saying I needed to wait 3-4 weeks for backorder. Then I contact a representative via phone, she suggested I switch...

ResUC by I've Been Around
  • 1541 Views
  • 1 replies
  • 0 likes

Cancelled TV Service Showing Active on MyRogers.

I recently switched providers and had everything cancelled at rogers. Internet and Phone have disappeared from my rogers account which is to be expected, but TV is still there and I still have the options to change package or add stuff to it. I got c...

Miklan by I'm Here A Lot
  • 296 Views
  • 4 replies
  • 0 likes

Rogers texting wrong names in promotional texts

I have multiple numbers on one account with Rogers. Rogers is sending promotions to all the numbers, but using only the account holders name, instead of identifying each user by the name listed within the profile of each account. Is anyone else who h...

kellyserge by I've Been Here Awhile
  • 282 Views
  • 2 replies
  • 0 likes

Rogers not honouring Special Upgrade Offer.

My package is coming to an end and if I want to keep it the price will rise significantly. I was told by a Rogers representative that they're basically trying to get everyone over to ignite. Fine. As long as it's not too expensive. So when I sign in ...

warped77 by I Plan to Stick Around
  • 381 Views
  • 2 replies
  • 0 likes

MyRogers Username Concern

I just had an email that said it was from Rogers that originated from a system in California with a scan of validity somewhere from Germany. My suspicions were high!The gist of the email was that my Rogers assigned account name should be changed to m...

stuartb by I've Been Here Awhile
  • 955 Views
  • 9 replies
  • 2 likes

Account Transfer

Hey, I recently transferred an account for internet to someone and I thought I was completely off the account but I still receive a email each month about the bill. I don't like how I'm not using the account but rogers still has my credit card inform...

When does the previous month's bill get posted?

I'm new to Rogers and I took over an old account from the previous tenant. A balance came in in early march which I paid but I cannot see February listed in the bills you can download as a PDF. Every other month before that is on there.When can I get...

Jelaar by I've Been Around
  • 406 Views
  • 1 replies
  • 0 likes

Should Rogers/Yahoo add 2FA (2 Step Verification) ?

I really don't understand this. You hear it in the news quite often about different organizations and their accounts being compromised. And even after all of that, Rogers/Yahoo STILL hasn't implemented 2FA. I remember years back asking about it and a...

kevinf2015 by I Plan to Stick Around
  • 821 Views
  • 3 replies
  • 1 likes

Resolved! Unable to change Account Username

I have been trying to contact support for a long time now, and I get nothing in regards to why I'm unable to change the username associated with MyRogers account. Every time I go to my settings and change the information, I'm greeted with same "Somet...