Hello, I tried to upgrade my phone and my account was suspended in error. Rogers gave me a number for the fraud department and I've been calling and leaving voicemails on the fraud line for a month but never receive a call back. Anyone have a way of...
I’m extremely frustrated with my experience today; I spent over three hours with an agent discussing plans, confirming trade in values, choosing a phone, and checking my eligibility for the preferred program, which I was approved for. After all that ...
I upgraded my phone to Iphone 15 Pro through the trade in program on June 14, 2024. The new phone arrived and appeared to be brand new but after trying to get it set up I realized that is was already locked to someone elses Apple ID. I called Apple a...
On July 26 I went into a Rogers store to get some details about the plan and hardware device promotion for flip6. I specifically asked the team to not to do any credit check. The store still went ahead and did a hard credit check ( I found out this l...
I am writing to bring to your urgent attention a serious issue regarding a fraudulent account created using our information. In July 2023, a connection was issued to a fraudulent person at a different address using a fake email ID. We were unaware of...
I got a phone line package from a door to door sales in Kamloops his name is Diluka and he based in Vancouver. I realized he scammed me and now i have a huge bill for no reason.1. He told me theres 200$ credit in my account which i can use to pay my ...
Rogers is absolutely mental. You send me a bill for $107 dollars after jerking me around for 2 weeks. I ordered a Thinkphone online (in the middle of the night as an impulse) but was totally down to pay and even switch phone companies just for this d...
I moved 3 months ago, cancelling my internet but keeping my phone. A month later I started receiving emails from roger telling me I owed them 100's of dollars. When I called them they asked me to confirm my birth date then told me I was telling the...
Hello, I would like to know why my new Rogers account was abruptly cancelled 3 days after I opened it. I called the Customer Service line at 888-764-3771 to do it, and with the help of an agent, he created my account, I picked my plan and my phone, a...
3 months ago, I randomly got an email saying my internet had been set up on my account. But I wasn't the one who set it up. Im in BC and the set up was in Ontario. Plus I already have rogers/shaw Internet here in BC. So I immediately reached out to r...
Hi my Name is Leo and I had bought two brand new Iphone 14 Pro devices last year. One of my devices was a iPhone 14 Pro Purple with 128gb, the other was a 2nd line Iphone 14 Pro Gold with 256gb. The promotional offer at the time was get 1$ Device pro...
Hi there, I ordered a device on Nov 23 and joined the plan. Since I did not receive the delivery confirmation email, I called Rogers customer service and found out that my account is suspicious fraud. I tried to call the numbers with ext 8755 numbers...
I dont know what else i can do, I am a Rogers Customer for many years, I have been a victim of fraud back in early December, Rogers identified fraud, informed me they will resolve it, and yet to this day there havent been any resolution, my account s...
Seeking advice on what I can do next, as well as sharing my experience so others don't fall victim to these scammers:Last month I got a call from someone impersonating as a rogers employee offering me a promotional plan that included a device. I told...
I’m trying to contact someone at 1-888-383-2080 ext xxxx. I just set up a mobile account today and this happens? What am I suppose to do I can’t get a hold of anyone and no one is returning calls? **Labels Added**
My boyfriend waited 45 minutes in a store for service and got fed up, went home and made an online order instead, wanting to switch from Bell after I told him about Rogers being a good company. They cancelled his order without notice. He chatted on...
Its been 2 months it happened to me-my account had been hacked and one more phone number. It's been 2 months and 4-5 phone calls to Roger's fraud office and still waiting for answer. Maybe they don't want to resolve this issue or they can't or the...
Tried to buy a phone/plan on boxing day sale. $10/month for a phone 50g $40/month for a plan. I was told everything was good and I should receive and email when the phone ships. I called them when I received no email, I was told a fraud case was open...
This morning I noticed there was a new account opened under my name a post paid account, they did not even use my complete name but they still managed to do that this puts Roger’s security in question and it also makes me move to different company, I...
Hi!I just ordered myself a new phone and a sim card. But it’s been a week, since I received any confirmation. I tried calling the customer care they told me that my account had been marked as fraud . So they further asked me to go to the store with t...