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Forum Posts

Cancellation due to non serviceable area

When i extended my internet plan last year, asked the representative if there would be cancellation fee due to moving out within 2years and she said no! Even had a chat with another representative a few weeks ago regarding the samethings, he said no ...

Emma13 by I've been around
  • 233 Views
  • 1 replies
  • 0 likes

Rogers is forcing a contract on me I don’t want

Hello,This is a really big problem for me. I did not ask to have my contract renewed. I had called to drop some of the extras, and WITHOUT MY CONSENT my contract ending in Feb 2025 was changed to end in 2026. I have talked to several Rogers reps and ...

Customer Service

Since June 24th I have spent over 8 hours on the phone with numerous Rogers customer service representatives. Twice I have been told that I would receive a one time credit of $180 and it would be applied to my account within 72 hours. Twice it has be...

M72 by I've been here awhile
  • 814 Views
  • 2 replies
  • 0 likes

Client Support Specialist MIA

We had a Client Support Specialist come to our door on Dec. 8th.We were sold a package that has still not been provided in full based on agreements set.out on the day we signed up.Additionally, after the initial sale, the client support specialist ha...

Stoney41 by I've been here awhile
  • 1068 Views
  • 4 replies
  • 0 likes

Price difference between site and bill

Hey all,    Was on hold for a while and figured this place might be able to help or let me know if I need to stay on hold. I registered online for the 5G Infinity Essential plan (BYOD) through the website and the Rogers Preferred Program Plan.    On ...

Th23 by I've been around
  • 841 Views
  • 1 replies
  • 0 likes

Resolved! Missing documents?

Received email for account change but no attached documents (Residential Service Agreement, Terms of Service.) Who do I contact for that?   *Added Labels*

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