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Forum Posts

Resolved! Save & Return deadline

So I will be out of the country but returning the day after my Save&Return deadline. I have many questions so I'll apologize upfront. (1) Is there any grace period if I choose to simply return the phone? (2) If I Do get another phone (either finance ...

Irish6240 by I've been here awhile
  • 3227 Views
  • 12 replies
  • 0 likes

2-Year Contract, Moving to a Non-serviceable Area

HI guys, I am moving to a place where there is no service from Rogers but my contract is 2 years and just started 50 days ago what to do will they cancel the connection and charge the fee? but how is it my fault i am ok to keep the connection but the...

Dishonest "upgrade"

I recently called Rogers with a technical issue and before I was transferred to tech support, the customer service rep asked me if she could look at my plan and see if I was interested in a new plan for less money. I agreed.I was on a plan that had f...

Scodan by I've been here awhile
  • 983 Views
  • 5 replies
  • 0 likes

Transfer of Responsibility & Upgrade

I have had my phone and plan for 4 years; it was under my mother's name. My phone broke; I decided to transfer ownership to myself and then buy a new phone.   What I was not told (despite disclosing this to the agents helping me that I intended to bu...

Cinna by I've been here awhile
  • 1963 Views
  • 7 replies
  • 0 likes

Cancellation Fee

I recently canceled my internet due to moving to an area not serviced by Rogers.I was charged a cancellation fee.One-time charges and credits Apr 22 - May 25 $Cancelled: Ignite Internet 150-Unlimited 100.69Cancelled: Advanced Wi-Fi Modem Rental 11.32...

Internet canclation fee for unstable connection!

I had internet with Fido, but the connection was unstable. After a few calls, they were not able to fix the problem, so they switch my account to Rogers, and told me it would fix the problem.When the Rogers technician came for installation, we notice...

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