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Forum Posts

Upgrading my iPhone Early

Currently, i have iPhone 12 Pro with rogers using the Infinite extra plan. My current financing plan has about $199 left with 5 payments left. Let's say I wanted to upgrade to either the 14 or 15 pro max 256 model today, I'm guessing it's better to p...

davvie_w by I've been around
  • 288 Views
  • 2 replies
  • 0 likes

2-Year Contract, Moving to a Non-serviceable Area

HI guys, I am moving to a place where there is no service from Rogers but my contract is 2 years and just started 50 days ago what to do will they cancel the connection and charge the fee? but how is it my fault i am ok to keep the connection but the...

Switching to Fizz... What to do?

The end of the upfront edge date for my plan is May 13. However, I will be away in another country during that time, so I am planning to return the phone on an earlier date. It says I can upgrade and they will waive the amount left, however I do not ...

GabrielM1 by I've been around
  • 287 Views
  • 1 replies
  • 0 likes

Resolved! Finding out when my contract ends

Hoping someone with more experience can help me. I’m trying to find out when my contract with Rogers ends, but I can’t seem to find it. I’ve used the website portal as well as the app but they only show me my bill payments and what services I have wi...

Dire by I plan to stick around
  • 2737 Views
  • 6 replies
  • 0 likes

Resolved! Return Upfront Edge Device

Im within a month end of my contract and I am trying to return my device and rogers is refusing to let me return the device as I have changed providers. I dont want to keep the device and have abided by paying monthly to return it at the end.   **Lab...

breannep by I've been around
  • 593 Views
  • 1 replies
  • 0 likes

Price difference between site and bill

Hey all,    Was on hold for a while and figured this place might be able to help or let me know if I need to stay on hold. I registered online for the 5G Infinity Essential plan (BYOD) through the website and the Rogers Preferred Program Plan.    On ...

Th23 by I've been around
  • 430 Views
  • 1 replies
  • 0 likes

Automatic Billing

People coming over from Shaw.  You have to set up automatic billing.  it is buried in the contract.  I wasted over 2 hours trying to get the penalty billing of $5.60 reversed.  2 sets of 20 minutes on hold, then over an hour on chat with no success, ...

walterw by I've been around
  • 298 Views
  • 1 replies
  • 0 likes

Transfer of Responsibility

My wife passed away 4 months ago. I tried 3 mths ago to reach someone and I was on the phone for several hours... I gave up and have just been paying the account. I need to get her off and either take over or start new. How is this done and why does ...

Resolved! Billing Issue

Subject:Dear Rogers Customer Support,I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.When I initially signed up for the plan with one ...

Guru4 by I've been around
  • 1580 Views
  • 4 replies
  • 2 likes

Customer Retention - Ignite Legacy vs Ignite

Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...

kstah by I plan to stick around
  • 1948 Views
  • 3 replies
  • 1 likes

Waiting to be refunded for my returned device

On December 20th, I had purchased a second phone and added a second line to my main line. Unfortunately I had to return the phone and cancel that line on January 2nd, I did it within the 30 days (Sarisfaction Guarantee).I returned the phone to the Ro...

Jess0119 by I've been here awhile
  • 794 Views
  • 2 replies
  • 0 likes

Resolved! Missing documents?

Received email for account change but no attached documents (Residential Service Agreement, Terms of Service.) Who do I contact for that?   *Added Labels*

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