Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it...
I recently encountered a disheartening experience with Rogers while availing of their RPP (Rogers Preferred Program) discounts as a Walmart associate. This ordeal not only revealed a significant knowledge gap among their in-store solutions agents but...
I tried to change my plan online. I have done this many times before without issues. I was told I need to revalidate my passcode, however I am.on maternity leave. I emailed tfedgovidv@rogersdirect.ca and didn't receive a reply until the next day. Of ...
Good morning, I am a senior and a long term cutomer for Rogers. In May I was paying about $51 and now it has gone up to about $70. When I have talked to your CS (4 times) I get the run around and have answers. When I ask for the Loyalty Office they t...
Rogers has the 5G Infinite Essential plan with 120 GB, which is advertised for $55 for new and existing Rogers internet, TV, home phone, or home monitoring customers who are activating a new mobile line or upgrading their device. I already have my ce...
Subject:Dear Rogers Customer Support,I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.When I initially signed up for the plan with one ...
Hi; Love Rogers, but my circumstances have changed and need to cut costs where possible. Telus Mobility has a great BYOD offer available per below. Hoping Rogers has some flexibility to match or improve what Telus is offering. In addition, Telus has ...
My bundle is coming up for renewal and I do not like the new price they want to impose upon me. In addition if I want to change to a different bundle it appears that I have to phone them and go through the dog and pony routine. I am going to seek out...
Recently switched to Rogers and was excited about the great deal and services offered. Was promised waved installation fee. My set up got pushed and I waited weeks before they finally got us hooked up. Got my first bill and it was double what I was p...
I recently upgraded to the iPhone 15 Pro, before I upgraded I was financing the iPhone 13 Pro. When the iPhone 15 was announced I started looking to upgrade online. When in the upgrade screen it told me online that my remaining financing balance up t...
I have been back and forth with Roger’s, I have a plan that is extremely expensive all though they do offer cheaper plans you are not allowed to downgrade!?! I have been with Roger’s for 20+ years and get told that while I am valued it’s only for new...
I’ve been a customer for over 25 years and have recently been very disappointed with the service given by the reps. My bundles service was upgraded and have lost reception around the house, the response I got was to go buy an extender.Called to get p...
So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...
Hi all, is it normal to get charged twice on their home internet. I moved to Rogers 10 days back and I got charged two times my monthly payment already. I have been complaining and spending hours with billing support. All they said was it is weird! A...
Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...
I just received my first bill and the rate I'm being charged for our three mobile devices is not what I signed up for ($10 more per phone). I have screen shots of the mobile package prices from the Rogers web site on the day I signed up, but Custome...
Got a call from a win back team and they gave me a good offer, “almost too good to be true”.The sent over the wrong color and memory of the iphone, called multiple times and the agents left multiple messages for the winback team. No luck. Eventually ...
I recently upgraded my mobile plan to "Infinite +20 Financing". I notice I have something called a "Value Pack" that's still there after upgrading. It costs $24 a month, but there's no description of exactly what it is. Do I need it for anything?...
Like many others, I’m a longtime customer. Been trying for a week to switch from cable tv/internet to Ignite bundle at a decent price. I guess that Rogers has decided to ignore loyal customers for shiny new Shaw customers. It’s sad how this company w...
I recently moved and was told by a csr that a move was free. They set it up at my new place but I was charged for the move. Why did the csr gave me misleading information then? I would never go for it I had known. I could have got a new connection fr...