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Forum Posts

Promo Renewal

I am a long-term (~30 years) Rogers residential customer. Every year, I call them and renew my promotion (Cable, Ignite Internet, Home Phone). I had a 2-year promo coming due in July, so I called in mid-April to renew. All of the past 5 years or so, ...

p789jsb by I've been around
  • 183 Views
  • 1 replies
  • 0 likes

questions about temporary suspension

So on April 5 I applied for a temporary suspension starting from 2025 May 1st to Aug 1st, my regular data plan is 73.45 dollar per month but today I still received a deduction on my credit card for 73.45 dollar. I am super confused right now, am I no...

amy0508 by I've been around
  • 273 Views
  • 3 replies
  • 0 likes

Downgrade plan

Hi,   I have a cell phone plan for my Apple Iphone 13 that has far more data than I need. I am paying $110.00 per month.   It has become too expensive for me and I want to downgrade to a less expensive plan but the online options do not show that suc...

jj17 by I've been around
  • 283 Views
  • 4 replies
  • 0 likes

Very Poor Service

Had a sales person stop by and against my better judgement signed a deal for Xfinity 2nd tier for 115 per month plus 1 mobile line for 37.50. Crave free for 3 months. Received 1st bill and deal not honored. Price should be $176, charged 226 and a lat...

Joeydogloki by I plan to stick around
  • 203 Views
  • 2 replies
  • 0 likes

Long Time Customer - Switching Providers

Hi Community,    Has anyone else experience aggressive pricing plans from other providers? I have been with Rogers for 25 years and this is first time I am seeing the competition be so aggressive. I changed providers on 2 mobile phones and cancelled ...

Opi1 by I've been around
  • 644 Views
  • 7 replies
  • 0 likes

Rogers’ irresponsible response

I switched from Bell to Rogers after a visit from an Rogers seller. However, he never informed me about any one-time charges.Also, the monthly plan he promised turned out to be more expensive than what he had explained.I complained to him, but he onl...

Resolved! Retires discounts

Do retired employees get a discount? If so how long do they get it?       ***Added Labels***

Brucegbrown by I've been here awhile
  • 4306 Views
  • 8 replies
  • 0 likes

WOW! mobile boutique, Square One Missisissaug, ON

I had a very disappointing experience at this location and feel compelled to share it to caution others. I was quoted a monthly bill of $40 by the representative, which included discounts. However, the actual bill turned out to be $80—double the prom...

mary45355 by I've been around
  • 180 Views
  • 1 replies
  • 0 likes

Rogers prices are wild!

I've been a loyal Roger's customer for around 15 years. Today I contacted them to switch to a cheaper plan. I'm currently paying $107 a month for a 100gb plan (I barely use 10gbs) with a financed Samsung S23 FE. They could not offer me anything bette...

KarieEM78 by I've been around
  • 828 Views
  • 4 replies
  • 0 likes

Bundle cheaper than internet alone??

I recently moved to Toronto and set myself up with Rogers internet on a 24 month contract.    After 2 months I decided to look into getting Xfinity TV as well. I was quoted a bundle price that's  less than what I'm paying now just for internet. The a...

papamia by I've been here awhile
  • 435 Views
  • 3 replies
  • 0 likes

Pricing and Promo Incorrect?

I just added a line to my existing account yesterday , under my dashboard its 35$ with a 10$ off a month discount, I got the confirmation email but it stated it was going to cost 35$. I called, I was on the phone to care dept for 1.75 hours. with no ...

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Resolved! Double charged for Business Accounts

I am being charged for my old closed account 2******0 and new account 5******5 at the same time.I was with Roger’s on 3 years contract for business internet which is supposed to end on feb1 2024. I called them on dec 8 2024 to discontinue my service ...

Resolved! Rogers winback team, failed call, March 2024

Hi, I am from Montreal, Canada. Here I will try to explain of what happened after receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads it and listens to all the calls that have been made...

joe_black by I'm here a lot
  • 14265 Views
  • 6 replies
  • 3 likes

Resolved! Get Crave with Super Ecran without having to pay double

Greetings, I am trying to find information on, or encourage Rogers to offer such a bundle, where one can get Crave/HBO and Super ecran for a bundle discount. Currently it seems if I want both, which primarily air the same content, but either in Engli...

james039 by I plan to stick around
  • 2020 Views
  • 3 replies
  • 0 likes

Long distance international Add-on packages

Daughter is Travelling to the UK and want to an add on for international calling.Both our phones are on the same plan. ROGERS terms say calls must originate on the Rogers network in Canada and terminate international for the preferred rate.What is th...

wvice1 by I've been around
  • 1098 Views
  • 1 replies
  • 0 likes

Bill Pricing Increased

I've been with rogers 20 years, I recently finished 2 year plan phone plan and was looking forward to finally saving money but the hike of my bill is outrageous, where is everyone switching to? Who is a better provider?       ***Added Labels***

Chizzy by I've been around
  • 1334 Views
  • 4 replies
  • 1 likes

Frustrated

Just received a call saying my current lan is running out. Been a loyal customer for 3 yrs but they are ginna start charging me 6 dollars more for my current plan but not my receivers which were originally free are gi na cost me an extra 60 a month. ...

Wrees by I've been here awhile
  • 903 Views
  • 2 replies
  • 0 likes

Advice on how to reduce Roger's bill

Would appreciate any tips re reducing cost of Roger's bill we feel that Roger's engages in bait and switch making the billing difficult to understand we are pensioners       ***Added Labels***    

micm1 by I've been around
  • 687 Views
  • 2 replies
  • 1 likes

Terrible Service-No Rogers Loyalty

have been a loyal customer for over 25 years with both home service and cell phone. Roger's want to increase the price of my service which twice as much as the exact same service Telus is offering. What is with these greedy companies like Roger's? Te...

Blairsas12 by I've been here awhile
  • 5764 Views
  • 9 replies
  • 1 likes
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