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5 hrs on hold just to be hung up on!

Wanted to know if this is common or if anyone else has experienced this. After being passed around a bit trying to resolve a billing issue I was hung up on instead of transfered. I had been on the phone for over about 5 hrs and had allready called tw...

Billing Issue

I have a concern with you billing me 35 dollars more than our contract. I try to call to straighten out something that rogers had actually been preemptive about and get stuck with support that doubled down on me being wrong, and a long hold session w...

phalkon by I Plan to Stick Around
  • 127 Views
  • 3 replies
  • 0 likes

Resolved! Pay Per Use Rates for U.S

can somebody tell me where I can find the 'pay per use' rates while traveling in the US? I'm a Michigan/Ontario truckdriver and I want to ditch my roam like home.... $10/day is getting rediculous!      **Labels Added**    

tremelman by I've Been Here Awhile
  • 1092 Views
  • 12 replies
  • 0 likes

Customer service

I have spent to many hours on the phone with Rogers l have been promised a price and it was never applied to my account l called again this morning the call back time was nearly 11/2 hrs finally l got a live agent haha!!! She found the error,put me o...

Questions About Ignite TV Packages

Does anyone have the basic cable how much do you pay and do you steaming service to. Line stacktv tv netflicks or crave if so do you line them.Trynbg to figure out if I should kept my cable I like slice w global CTV mtv showcase and sports trying to ...

Laurajane09 by I Plan to Stick Around
  • 81 Views
  • 1 replies
  • 0 likes

Unhappy with pricing

20 year customer.Paying $40 a month more than a new customer with a significant amount of less features   ***ADDED LABELS***

Stevetheo by I've Been Here Awhile
  • 67 Views
  • 1 replies
  • 0 likes

Device Upgrade - Feedback

December 24 , my trial period for upgrade phone is ended and I got to Rogers app, and open it , I get promotion on iPhone 13 pro 1tb (old price 60$ , new price is 30$) Okey, deal , put 400$ down payment and get msg that I need to wait my phone 4+ wee...

Yanush96 by I've Been Around
  • 89 Views
  • 1 replies
  • 0 likes

Rogers Special Offer Misleading

I have a Special Offer on MyRogers to upgrade my phone, including a $29.80 monthly on-bill credit for a Samsung S21Fe. Seems very tempting in the beginning. I selected the offer and moved to the next step, and the credit was reduced to $24.80! It mea...

ADaryaei by I've Been Here Awhile
  • 121 Views
  • 4 replies
  • 0 likes

Win back team Scam

Got a call from a win back team and they gave me a good offer, “almost too good to be true”.The sent over the wrong color and memory of the iphone, called multiple times and the agents left multiple messages for the winback team. No luck. Eventually ...

Moe56 by I've Been Around
  • 294 Views
  • 3 replies
  • 1 likes

Ignite Migration

During Covid times, we were all working from home. My wife would have Zoom meetings and during those meetings, our internet always cut out. We contacted Rogers and as usual they do some test and the line is always not an issue. Finally they sent some...

TV bundles

Does Rogers have a loyalty program for customers who have been with them for 40+ years? Do they offer a seniors discount for the 65+ who are living on fixed incomes ?   *Added Labels*

Patty83 by I've Been Here Awhile
  • 212 Views
  • 6 replies
  • 0 likes

Inflated monthly bill

My Bill last month, paid on Feb. 22/22 was for $169.49. Today I received a bill due on Mar. 23/22 for $224.94. Nothing on my account has changed. WHY HAS MY MONTHLY BILL INCREASED BY $55,45?       ***Added Labels***

Roaming Options While Travelling in the U.S

Travelling to Florida for 8 weeks. Just wondering what is the best option to take for using cell phone other than Roam like home as it looks very expensive to do when you have two phones.  Is Canada-US wide text and data plan a good option? any other...

Ezio1 by I've Been Here Awhile
  • 184 Views
  • 4 replies
  • 0 likes

Rogers “winback” thoughts

TLDR: rant about how disingenuous Rogers overall. They could have kept my business for a lot less than it’s costing them to get me back as a customer. 2 years ago I switched all my services from Rogers to Bell. This included internet and mobile, over...

Campbell149 by I've Been Here Awhile
  • 2269 Views
  • 8 replies
  • 0 likes

Reducing Costs

 there   Does anyone know how to reduce Rogers's Internet/TV bills significantly? We seem to be hitting around $185 month  and watch about 10 - 12 channels - more or less the same as we did when it was all analog... and yes ok there is streaming whic...

Paul1915 by I've Been Here Awhile
  • 113 Views
  • 2 replies
  • 0 likes

Resolved! Retires discounts

Do retired employees get a discount? If so how long do they get it?       ***Added Labels***

Brucegbrown by I've Been Here Awhile
  • 269 Views
  • 3 replies
  • 0 likes
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