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Unknown bill keep sending to me

I have not used this account or any Rogers service. Since beginning of this year, I've been receiving bills from an unknown account, X-XXXX-0724 (removed for privacy reasons), to my email address. I never made any purchases or used that account, I ha...

happysappy by I've been here awhile
  • 251 Views
  • 1 replies
  • 0 likes

Deceased Account-Holder

I am inquiring as to how one may deal with the passing of an account-holder whose home has passed to next-of-kin. That next-of-kin now owns the home of the Rogers account-holder who was the previous homeowner. How may one continue to have that Rogers...

PapaProton by I've been here awhile
  • 6396 Views
  • 7 replies
  • 0 likes

Did not receive my cancellation confirmation email

I tried to cancel my internet service on March 18th and was told I would receive a confirmation email within 24–48 hours. However, I never received anything. I called again on March 23rd and was informed that the first agent hadn’t even initiated the...

Joannzzz by I've been around
  • 629 Views
  • 2 replies
  • 0 likes

Cancelled account

I am awaiting about email regarding returning equipment from my deceased husband's account. It was cancelled more than a week ago. Please provide information on whenni should expect to receive the email for label.ThnxW.   **Labels Updated**

Wsterl by I've been here awhile
  • 822 Views
  • 5 replies
  • 0 likes

Resolved! Cannot Get a New Password from Rogers IT Technical Services

1. On December 20th, I could no longer sign on to my Rogers email account - xxxxxxxx@rogers.com. The sign on process would not accept my password. 2. I tried the lost password process with no success. A resulting message stated I had to contact Roger...

i75Dave by I plan to stick around
  • 3041 Views
  • 8 replies
  • 0 likes

How to (Really) Unsubscribe from Disney+ Emails

Rogers had a promo to subscribe to Disney+.    Afterwards, I received a fair number of Disney+ promo emails.   I clicked on "unsubscribe", and was taken to a page that indicated "we have received your request to unsubscribe" and "please allow 10 busi...

robtoe by I'm a reliable contributor
  • 425 Views
  • 1 replies
  • 1 likes

Change my wife’s email password.

We tried calling 4 times to Roger’s and each time when call was transferred to specialist the call was dropped3 hours later problems not solveie changing her Roger’s. Com password       ***Edited Labels***

keeping email address

Im planning a move to an area Rogers does not have cable, tv or phone service. My current tv/phone/internet will be terminated because of the new location. Can I subscribe to wireless internet where I know Rogers has 5G and keep my current email addr...

cjw2 by I plan to stick around
  • 4285 Views
  • 15 replies
  • 0 likes

Returned 2 Devices

Hi, I am a user who returned 2 devices via the official Rogers store. However, I received an invoice to show up to pay one of the device amounts of $230 CAD.I can provide recipt what I got from Rogers store.       ***Added Labels***

Lee15 by I've been around
  • 491 Views
  • 1 replies
  • 0 likes

Resolved! Exclusive offer winback email, but no call

Good day,    I recently left Rogers for Public Mobile as their plans met my needs at a lower price point.  On 25 Nov, I got an email from Rogers at 08:05 PST with the subject Andy, interested in an exclusive offer.   The email further stated: Andy, w...

abcdandy by I've been around
  • 796 Views
  • 1 replies
  • 0 likes

Resolved! Email offer not appearing on account

I received an email on November 22 offering me two months free of Crave. The email told me to call to activate the offer which I did today. However, customer support says my account is not tagged with that offer. I offered to show them the email, but...

Jennschac by I've been here awhile
  • 792 Views
  • 2 replies
  • 0 likes

Account disabled

As of last night we’ve been unable to access Roger’s.com email account.  Senders get a bounce back indicating account has been disabled. When checking Mail a message comes up indicating no password provided for yahoo.  Coincidentally the day before w...

DLAB by I've been around
  • 2670 Views
  • 7 replies
  • 1 likes

Daily Rogers Device protection emails

I have been getting the same daily email since approximately last Wednesday, it’s something like “free screen repair with device protection” and I assume email is to get people to purchase this service.I don’t mind promotional emails but this is the ...

cdn_nick by I've been around
  • 589 Views
  • 1 replies
  • 0 likes

Email to SMS service discontinued.

I found out this morning that Email to SMS has been discontinued as a service.  I found this out because I never received an emergency text message. Rogers never notified me/did notify me on a bill (I looked at my bills)/didn't notify me because I wa...

notdavis by I plan to stick around
  • 35058 Views
  • 48 replies
  • 1 likes

Great help retrieving a deleted e-mail account

I accidently deleted a Rogers Yahoo email account.  Yes, I waited a while to get connected with a support person, and ended up talking to several before the problem was resolved.  But without exception they were polite, friendly and determined to fix...

River6 by I've been around
  • 775 Views
  • 1 replies
  • 2 likes

THREE problems - still unsolved

At this point, I'm looking at Bell. First, I wish to use outlook 365 for my email client on my computer. After over a year they're now saying "no problem". (That was a month ago).   Still not fixed.   Second, I have a new (purchased from rogers cellp...

captadv by I've been here awhile
  • 1317 Views
  • 3 replies
  • 0 likes

I got a winback offer and don’t know what to do

Hi, I got a winvack offer, accepted it and was validated. The agent said that I l’m gonna get an email and what to do but I haven’t received it yet and I don’t know what to do now. I opened my account on Rogers and the offer was there but I’m not sur...

mac035 by I've been here awhile
  • 1227 Views
  • 2 replies
  • 0 likes

Deliverability to Rogers network

For the last month we've been having issues with delivery of e-mails to users on Rogers Microsoft Exchange support said it's a known issue with Rogers and some tenants that we cannot seem to get resolved. Long story short, DNS records and no Spam Hit...

lilrkt by I've been around
  • 847 Views
  • 1 replies
  • 0 likes

Rogers internet promo ending March 16 2024

Hello. My internet promo is ending March 16 2024. I'm paying less than $40 dollars a month for 50 speed. I've called Rogers several times to get another promo but I have to pay at least $50 before tax. I've called to cancel my service for March 16 20...

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