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Forum Posts

Why is it so difficult to have a technician just show up?

I'm trying to navigate my parent's home move to and new installation (TV/Phone/WiFi). We notified Rogers well in advance of the move date, secured a new Telephone number, then we gave the new telephone number to the family's Doctors, Dentist, lawyers...

kapo by I've Been Around
  • 516 Views
  • 4 replies
  • 0 likes

Installation Charges

I have a technician coming to my apartment in a few days to install wifi.I was told my wifi is going to be 14.99 plus tax. They had then mentioned about a installation/set up fee but never mentioned how much that would be or if it was an upfront cost...

B1723 by I've Been Around
  • 170 Views
  • 2 replies
  • 0 likes

Feedback About Switching to Ignite Internet

I was offered Ignite upgraded for my internet, with a Promise of stable internet.  I got the router, and it was not working. I patiently worked with Ignite support for 10 days. They tried various things and finally a technician was requested to visit...

JP46 by I've Been Around
  • 188 Views
  • 1 replies
  • 0 likes

Installation fee for Rogers Ignite

Is anyone else being charged an installation fee of $149 when changing your current Rogers service to Ignite ?  Website indicates that a $39 install fee is waived but then at end of the call I was advised of this much higher install fee and that it c...

sable1969 by I've Been Around
  • 872 Views
  • 1 replies
  • 0 likes

Resolved! Service Area Expansion

So, in my hunt for a new house in the Stouffville area (north of Markham) one of my wants is, of course, Rogers service. Now, a good chunk of the area I'm looking in is indeed serviced. But I note that one enclave I was looking at isn't. However, exi...

Sunfox by I Plan to Stick Around
  • 10038 Views
  • 47 replies
  • 1 likes

Resolved! Ignite TV Promo - Amazon Gift Card

HiI changed my plan to and ignite internet and tv bundle back in February and was supposed to receive a $100 amazon gift card as part of the promotion. I have never received this despite having contacted customer service twice and being promised a fo...

Mait1 by I've Been Here Awhile
  • 10301 Views
  • 114 replies
  • 0 likes

Resolved! What are the Best Options to Upgrade Modem & Obtain an HD PVR?

Hi, I've been on the Rogers gigabit cable internet with TV package/promotion for a while now and I'm still running the original CODA-4582 modem from about 4 years ago and have never received the "rental" Nextbox HDPVR 3.0 that is supposed to be a par...

hi-tek by I've Been Here Awhile
  • 900 Views
  • 2 replies
  • 0 likes

Digital Internet/TV and moving

Hello,   I have digital internet/cable in my house. It works just fine. I'm moving and the call center person said Rogers can't move digital services because it requires a tech to come in the house (and they won't because of COVID). The call center p...

batch82 by I've Been Here Awhile
  • 1225 Views
  • 3 replies
  • 1 likes

Resolved! Are pods not free rentals anymore?

I received an email a couple of days ago from Rogers outlining account changes (the typical automated message with attached PDF files) showing that 3 Ignite pods were added to my account.  I had no interactions with Rogers to discuss or install these...

davej13 by I Plan to Stick Around
  • 1050 Views
  • 2 replies
  • 1 likes

Resolved! Confirm Installation & Location of Home Phone Modem?

So few year ago I signed up for the bundle promo to take advantage of a cheaper price vs getting only cable/internet separately. I already had a home phone through another provider so basically we weren't going to use Rogers home phone. Now I'm about...

hotrain by I've Been Here Awhile
  • 1602 Views
  • 5 replies
  • 0 likes
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