Hi, I’m reaching out here because I’ve had an ongoing issue with a $150 express installation charge on my Rogers bill. Two months ago, two Rogers reps came to my door and offered me a $50/month internet plan, promising free installation and no hidden...
I was charged for Ignite set up and pro install add on even though I was told that I would not be charged. Bear in mind I was forced to update from my old service to Ignite by Rogers (not my choice). Total charges were $149. I would like this charge ...
I moved into a condo that has an internet bulk service. I called to get my unit set up but the customer reps keep telling me they cannot find the account number. This is very frustrating because I know everyone in the building uses it and the formal ...
For over a month we've been getting emails (about 5 now) stating 'Work in your neighbourhood is about to begin". A few times now I've gotten voicemails stating work will begin on *insert date here. And each date I don't think any actual work has been...
Well this is not a great first impression - I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...
I am honestly appalled by the situation at this stage. Somebody from Rogers rang our door a few weeks ago to let us know about a new offer which was cheaper than what we were paying with Bell. We accepted and she got it all done on her Ipad and told ...
Hi All,I placed an order for Rogers ignite 1.5 GB internet in anticipation of a move over two weeks ago. I was previously with Bell. My installation time had been scheduled for Saturday, May 25 between 4 to 6 PM. Between my initial call to place the ...
Sorry long story; TLDR gist at bottom:On April 17/2024, I upgraded my current Ignite home internet service to include Ignite TV & home phone. Bell is discontinuing landline service in my neighborhood May 8. My Rogers installation (modem, tv box, etc)...
I have no Internet service since Thursday, migrating the internet service from Fido to Rogers. Been transferred from an agent to another agent for 3 long days trying to fix the modem. Finally today a tech showed up to take care of the new modem a...
I have been without internet, since I decided to reschedule the installation date.Even call to the office of the president didn't resolve anything since April 19th.That office has no ability to place an appointment or resolve the issue in a timely ma...
I'm at a loss for whom to contact to address a frustrating issue. After relocating to my new residence, I needed to transfer my Wi-Fi service. I made a call to arrange this, and the representative on the line advised me to schedule a technician visit...
Was supposed to get internet and tv service from rogers and had a technician come at my place with the cable and everything to install the internet but he have to make a line or something somewhere and said that hes gonna need to come back with someo...
I'm here to explain about a unsatisfying & sad experience with Rogers internet! I recently got a Roger's internet connection for my home as my previous provider, Virgin, was pricier than what Rogers was offering me. On my first bill, I was shocked to...
Hi,I'm new to Rogers, and I'm getting the following error when I select Manage under MyRogers -> Residential -> TV Technical Error! Sorry, there's a problem on our end. Thanks for your patience while we work to fix it. Please check back later. Also, ...
Just want share a sad story: I ordered my Ignite internet around June 4th, my address is available in the ordering system(of course). The first technician(from linked on which if under contract by Rogers) shows up and said he can't do it because ...
I just got Rogers Professional Home Monitoring and am being charged $555.95 for set-up fees. I have a screen grab of the installation costs advertised on the website. Literally it says a $99 install fee and $59 for a smart lock installation fee. ...
I’m not sure who should I reach out to get a resolve problem.I moved to a new house, and need to move my wifi too. Therefore I made a phone call to requested. The woman requested me to ordered an agent to come for help. Do I need to? She said I need ...
Recently switched to Rogers and was excited about the great deal and services offered. Was promised waved installation fee. My set up got pushed and I waited weeks before they finally got us hooked up. Got my first bill and it was double what I was p...
Koodos to Rogers ,a very happy new customer, from the sales agent Jimmy Baroi ,who was very genuine and attentive, in helping me get Rogers Rural Internet. Thank You Jimmy:) and I wish I got our installers name: He was very professional, patient and ...
Looking for advice on how to set up a new Ignite system with 2 TVs, internet and phone. Currently have a Home Phone box near the electrical panel in the basement connected to the phone lines in the house using several land line phones plugged into ja...