I was using Bell for the past 2 years. I had gotten a great mobile plan with Rogers and decided to see if I could get a better deal for internet as well. I come to realize it has been the biggest mistake and decision. Within less than 1 month with Ro...
I have been trying to reach the customer service for two days. Nobody picked up the phone due to high volume of calls. Then I tried Anna the AI and she suggested me to connect to customer service. Then I logged in from my own account and tried the o...
I am writing to express my deep dissatisfaction with the recent experience I had with Rogers, specifically with your representative, Malika. Today, I contacted Rogers to address an overcharge on my bill and to discuss new mobile phone plans. What sho...
I suggest Roger’s revisit customer service training. I visited a Roger’s store to clarify info received by sales call from Roger’s. I would like move more services to Roger’s but the sales associates I experienced either lied or were not interested i...
Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...
I have had multiple interaction with Rogers Retail Store and Technical support(including manager escalation) but after 6 visit to the store and 5 phone call with technical support it is not resolved. Both of them are just passing the ball to each oth...
I am very unhappy with the services rogers have provided me with. I have been a customers for years and recently lost my phone on 26 July 2024 and submitted a claim on 27th. I have paid $18.99 plus tax for years for my device protection plan and als...
Rogers recently introduced a new feature in the mobile app that allows users to change their phone number (screenshot attached). While this sounds convenient, my experience has been anything but. The number changing process was tedious, and despite m...
Today I tired to phone customer service and I happened to be growing Rogers.com before calling. I navigated to the Deals page from the header and found the phone number for customer service at the bottom of the page next to the live chat and locate a...
Why is every single person I speak to at rogers giving incorrect and useless information about the same thing? Is there a standard? Rogers charging so much for everything cannot maintain their equipment and their staff doesn't know how to help custom...
I have been putting off the task for a while but today I decided to tackle it - setting aside a full hour of my time to call Rogers Loyalty to discuss changing my plans for two cell phones. I've been a customer for 25 years and the customer service ...
This is close to being a scam because I've been fighting with LikeWize for a month and a half for a simple cell phone repair. When I bought the cell phone, Rogers advised me to buy the LikeWize insurance that they offer because it was a Samsung Galax...
I have already spent 2 hours waiting on the phone for a representative two days ago. The first gentleman didn't know how to cancel an account. The second gentleman assured me that the account would be cancelled the next day (yesterday) but his syst...
I find it odd that every time I have to call rogers it's that they are experiencing higher than normal call volumes.... How can this happen all of the time. On top of that I was sitting waiting for live chat when the chat just closed. So if you inclu...
I've called in several times about a phone that is missing. I've talked to so many different agents and everything one of them are trained differently. No one can seem to give a straight answer. ***Edited Labels***
My 88 year old mom with hearing issues is having a heck of a time trying to access promotions and get rid of TV services (keeping internet and phone). She tried talking to 4 different service representatives but she couldn't make out what they were s...
What is it you have to do to get a phone from Rogers ??I left Rogers because they offered me a phone deal with a new plan.... but I never got the phone and they only gave me a run-around. The order was canceled from someone at Rogers.... without lett...
I recently made the switch from Fido to Rogers for my network service, enticed by the promise of a $29 plan with 50GB. However, upon receiving confirmation, I was shocked to discover that I had been enrolled in a $39 plan instead for same data plan. ...
Last week, a Rogers sales representative pitched me a compelling promotion: 60GB for just $40 monthly, free from any extra fees. Today, post-SIM activation and switching, I find my plan outlined in an email - $50 monthly, no discounts, and an unexpec...
I am deeply dissatisfied with my recent experience with this insurance company. I have been a loyal customer for over four years, consistently paying my premiums and referring others to their services. However, a recent incident has made me question ...