@Rogers has completely failed me as a customer. I’ve been trying to resolve an issue that THEIR support team created, and despite escalating my complaint to the CCTS, I have now been left completely in the dark for 4+ business days in a row with no r...
After 30 years with Rogers just switched everything over to Bell. So sick of waiting an hour to speak to someone in customer service, sick of my bills always being wrong, sick of trying to use the stupid Anna and getting disconnected, sick of bein...
Rafael rogers customer support representative SUPER HELPFUL: Due to my father suffering a heart attack and was immoblised I had to step in to clear up past due charges of his account, and speaking to Rafeal he was not only super pleasant to speak w...
I was trying to port my number to a new carrier because rogers wanted to charge me $90/ month. The rep was incredibly rude and condescending. They're more concerned with pushing mastercard sales than helping people. Why in the world would I want a ro...
Hello, I used to have multiple products from Rogers and I recently ported out 7 cellphone lines from Rogers to Bell. I received a call from Ekta, an Ambassador team member with a win-back offer 15 days ago and we agreed that she would call back in 2 ...
I have been attempting to contact rogers for over a week now. I have so far only been successful in contacting the billing department once, where they lied to me about making adjustments on the account. Even to the point of EDITING CHAT TRANSCRIPTS, ...
I have been trying to upgrade my phone for the past 2 days, looking to switch to the S24 Ultra. I keep getting a Something Went Wrong message at checkout with a comment that if the issue persists to try calling or going through the Live Chat feature....
So I was recently hit buy a 1-time $50+tax charge for the "Preferred Prgrm Enrollment Fee". While they do promise a discount on your plan my plan was a win-back so it was suddenly "not eligible". I looked at the available EPP plans and there was not...
Unfortunately, I switched my Shaw Mobile plan to Rogers, and they continuously charged me for extra gigabytes without my permission. When I called customer service, they showed no concern for my issue. It is by far the worst customer service experien...
What an experience that i had from one of the Rogers customer service agentTimes are tough I can understand you might be having a bad day but the way that this customer service agent talked to me was so horrible I cant imagine this type of service is...
Just killing time...been on hold now for 1hour, 10 minutes. Really quite incredible, but when a company with 2 others have a virtual monopoly why should it care about customer service. **Labels Added**
I've been calling customer service for a week and the system just hands up on me. This isn't customer service. I called back today and now I've been on hold for over 20 mins. Would it hurt them to put in a feature to let us know how long the wait wil...
Every time I try to upgrade my cellphone, it refuses to let me keep my current plan! Instead, it always forces an upsell, which is absolutely ridiculous. I don’t need to pay more for a plan I don’t even fully use—I just want to upgrade my phone, not ...
Surprised cancellation fee. Just want to pass of information to anyone thinking of signing up at Rogers. Was offered a package with Rogers home, internet and tv in December of 2024. Was a good package with a credit. Was informed I could cancel anytim...
Today I spoke to Nancy who finally resolved my 4 month issue with mobile phone bill.When I purchased the phone on Winback offer which promised a credit of $200 credit,the credit never arrived and I have been chasing it for months.NANCY is a doer.The ...
The Rogers Refer a Friend Program is definitely fake. I have referred 6 friends in 2023 and its shows that all of them are successfully referred but I haven't gotten any credit for it yet. Even after sending multiple emails to their customer service ...
I absolutely hate when companies deliberately hide important details in their product descriptions to take advantage of their own customers. It's not difficult to add a disclaimer like "when in Canada only" to "Unlimited International Text, Picture a...
Hey just recently renewed my internet. noticed that in my terms of service when I agreed to it had details different. In particular, early cancellation was $10 per month up to $360, however in the agreement in my email afterwards it was $15 per month...
I received a phone call from Rogers a couple of days ago, from a loyalty department with a deal to switch to Rogers Wireless (currently only Internet with them ). Switching all 4 lines for the family would supposedly give 100GB each, sharable data, n...
I have been on calls and chats with Rogers for weeks on end and spend 2.5 hours last Sunday on the phone. They opened a case# to solve my problem and never called me back...........I am on hold once again to speak to someone and the girl will not put...