Do not end/return/upgrade your Upfront Edge plan on the website. I did. Got the new phone but have received the run around and horrible solution options to return the phone.I’ve spent hours on the phone, going to a store, hours on the phone again, on...
I want to start by saying that I have been a customer of Rogers since 2008 (15 years). Rogers changed their policy regarding the service to being able to charge customer for up to 20 days. I was under the impression that I would only be charged for 1...
We left Rogers because they are the worst telecom company in North America and we should allow other companies like sprint, Virigin to come in and put this company in its place. I cancelled my service in March of 2022 and paid the remainder of my bal...
It started when I went into a Rogers store for help with resetting a phone and changing the SIM card. I had great service. Knowing my plan was expired and the pricing had been slowly creeping up the employee checked my account. That’s when I learned ...
Hi support team, why aren't the regional voicemail numbers published within Rogers Support pages? i found a list of numbers numbers in post at howardforums.com, through a Google Search. https://www.howardforums.com/showthread.php/913346-Rogers-GS...
Be careful trading in phones with Rogers.They utilize a 3rd party company that manages tradeins/repairsI traded in a phone (S10) to get the tradein credit and a $350 promotional tradein bonus.Now they find fault in the phone and reduce the tradein va...
My 2 year term with Rogers is up April 11. 11 days ago, I contacted Rogers to say I wanted to cancel my term after it was up. I was asked if I was keeping my device. I said I was keeping one and returning the other. I wanted to keep my phone numbers ...
This is the conversation I just had with a live chat “specialist”. I am very disappointed in Rogers. *Image rejected due to Keep personal info private* ***Edited Labels***
Rogers only appreciates big accounts. They do not care about ppl who have been loyal to them for 17 years. It’s ok for the whole company to make a mistake and shut down. But if a customer makes a mistake, an employee makes a mistake to to a client th...
This company seems like its got 5 employees at the moment. **Labels Added**
I canceled my account and a negative balance was not issued after 2 months. I called in and the billing lady (Neena?) wanted to confirm my date of birth. I gave her that and it was different than one on record (I might have given Rogers wrong DOB bac...
I had a very bad experience with rogers lately. So at the end of last year (2022), my plan was coming to an end and after the rogers outage I decide to leave rogers. So I went to the phone store to return the phone so I could cancel my plan, I gave t...
Rogers is Pathetic I wonder if this post will make it in? Or are you being prejudiced to only show nice posts? ***Edited Labels***
Every year promos on package expire and have to call in. So frustrating this year call in given a price well above what I’m paying I said no please cancel after over 30 years and response was ok Really??? Can I send you to retention or a supervisor t...
Greetings, I am trying to find information on, or encourage Rogers to offer such a bundle, where one can get Crave/HBO and Super ecran for a bundle discount. Currently it seems if I want both, which primarily air the same content, but either in Engli...
There was an increase in rates which was included in my November invoice saying that rates will be going up effective January 2023. However, there were no other reminders after that. Is there a reason why this could not be noted again in December & ...