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Renew plan

2 hours to negotiate a new plan. What has thet kind of time. So fed up   **Labels Added**    

Trying to return equipment

Another frustrating experience with Rogers. The technical staff could not send me the labels to return equipment. Sent me to customer assistance where I have been stuck.   **Labels Added**

RB34 by I've been here awhile
  • 54 Views
  • 0 replies
  • 0 likes

Does Rogers even care about loyal customers?

Does Rogers even care about loyal customers? The answer is straight forward from other posts and customers, "NO". Does upper level management involved with customer service even know what is happening? Answer is "NO". But why??  I am one of thousands...

Loyal96 by I've been here awhile
  • 319 Views
  • 5 replies
  • 0 likes

Rogers Galaxy Watch LTE plan does not work

I have had multiple interaction with Rogers Retail Store and Technical support(including manager escalation) but after 6 visit to the store and 5 phone call with technical support it is not resolved. Both of them are just passing the ball to each oth...

KTfN7yIj by I've been here awhile
  • 169 Views
  • 3 replies
  • 0 likes

Resolved! My Experience With Likewize

I am deeply dissatisfied with my recent experience with this insurance company. I have been a loyal customer for over four years, consistently paying my premiums and referring others to their services. However, a recent incident has made me question ...

User5031 by I've been around
  • 2079 Views
  • 7 replies
  • 2 likes

Winback Call

I've got a phone call a week ago and on the phone we agreed on a deal. However, because I was driving, I asked them to call me later(we set a day and time). Of course I didn't get a call, I know they're the 3rd party I left a voicemail to them but di...

mezgitm by I've been here awhile
  • 163 Views
  • 3 replies
  • 0 likes

Rogers slipping service

I almost never post about company experiences or leave reviews good or bad because I frankly don’t care enough to do so unless something is so incredible or so abjectly awful that I feel almost a responsibility to do so.Unfortunately for Rogers, it w...

DLan111 by I've been here awhile
  • 181 Views
  • 2 replies
  • 1 likes

Failure to Finalize Issue

After being a Rogers customer for well over 20 years, I have never experienced such a bad representation of the company after dealing with Rogers representatives for over a month. My services were removed of Feb. 24th and tech support had no idea why...

JW89 by I've been here awhile
  • 222 Views
  • 4 replies
  • 0 likes

Trying to reach Rogers

It’s extremely difficult to reach a live person at Rogers. What’s with their customer support? And when waiting for up to an hour to speak with someone, they transfer you and you have to wait again. Anyone else has this problem?   **Labels Added**

Sammy9 by I've been around
  • 130 Views
  • 1 replies
  • 0 likes

Resolved! Likewize stole my money

The company Rogers is partnered with for device protection, Likewize, is a scam operation.    I received a new phone from them in early January, and immediately returned my damaged device. A month later, I was charged $900. When I called them, I was ...

willbonness by I've been here awhile
  • 297 Views
  • 2 replies
  • 0 likes

Worst Experience—BEWARE new customers

I recently made the switch from Fido to Rogers for my network service, enticed by the promise of a $29 plan with 50GB. However, upon receiving confirmation, I was shocked to discover that I had been enrolled in a $39 plan instead for same data plan. ...

KA01 by I've been here awhile
  • 230 Views
  • 3 replies
  • 0 likes

Resolved! Likewize Device Protection

Horrible experience with Likewize device protection. Anyone getting a phone with Rogers and they ask you about device protection, it isn't worth the hassle. First service request went well, but if you put in one service request, CANCEL your protectio...

Chandaou by I've been around
  • 533 Views
  • 2 replies
  • 0 likes

Billing, Year End Summary for Payments

Hey, I'd like to suggest having a year-end payment summary for year-end and for tax purposes, every other major corporation does it, it would be a nice and pretty easy to implement as a feature and helpful to your clients,  thanks   *Added Labels*

kozaks by I've been around
  • 385 Views
  • 2 replies
  • 0 likes

Unbelievably Slow Chat

I recently contacted Rogers through their chat service about receiving a refund on a credit balance.  The process during the chat session was at a snails pace. It took over an hour and a half just to receive my refund ticket reference numbers. Every ...

Rogers not honoring the offered discount

I have 4 mobile lines for the house hold in my account. Was a FIDO phone client for quite a few years. Recently, FIDO started increasing the prices, so I called with a request to find any possible credit/discount to maintain the bill within the prior...

Incessant calls from 1-844-760-3908 re service in area

Is anyone else receiving nonstop phone calls from Rogers 1-844-760-3908 to notify you of service disruptions in your area on Thursday? (I'm downtown Ottawa). They have been calling every 5-10min for the past 3 hours. It's an automated message. I bloc...

AMAC1 by I've been around
  • 196 Views
  • 1 replies
  • 0 likes
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