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Forum Posts

Extra data promotion but not received

June 27 I received a text (not from a phone number) stating I could get an extra 30gb for 24 months for free, it sent a link to login, however I never trust links so I went online on the computer and signed in, saw the promotion for an extra 30 gigs ...

Brody1 by I've been around
  • 91 Views
  • 1 replies
  • 0 likes

Cellular data speed

So I have beef. I pay for unlimited data. I check my speed after reaching my data limit (unLIMITed data) download speed of 0.16mbps, download of 16-25mbps. I can’t even load the Roger’s app to complain. After monitoring it for the last few days this ...

WestD by I've been around
  • 211 Views
  • 1 replies
  • 0 likes

Data and excess billing

My mobile phone data contract ends on the 12th of every month and renews on the 13th. It's 100 GB. But when it renews on the 13th, it starts billing as extra data and increases my bill outrageously at the end of the month. I want this resolved as soo...

oleije by I've been around
  • 169 Views
  • 1 replies
  • 0 likes

Monthly data add-on

If data purchased via a Monthly data add-on is NOT used, when does it expire?I assume it doesn’t expire on the billing date but has a fixed term from the purchase date?     ***Edited Labels***

Shawbaby by I've been here awhile
  • 319 Views
  • 2 replies
  • 0 likes

WhatsApp

Does anyone get charged for using their mobile data to call on WhatsApp? Rogers kept billing me for this.       ***Added Labels***

going to US

Going to US for a week. My Canada Rogers plan states : Unlimited Canada+US Calling (to/from)Unlimited International Text, Picture and Video MessagesMonthly data at speeds up to 150MbpsAccess your data from Canada+US My Question is : does it mean i ca...

rtan1 by I've been around
  • 349 Views
  • 1 replies
  • 0 likes

Worst Experience—BEWARE new customers

I recently made the switch from Fido to Rogers for my network service, enticed by the promise of a $29 plan with 50GB. However, upon receiving confirmation, I was shocked to discover that I had been enrolled in a $39 plan instead for same data plan. ...

KA01 by I've been here awhile
  • 570 Views
  • 3 replies
  • 1 likes

Resolved! 10GB Data Bonus Offer

Rogers sent me a text saying free 10gigs for 25months sign in to see offer and it's 5 gigs for $10 more and they try to trap you into ordering it! What kind if scam is rogers trying now I'm really sick of scams and thinking of changing carriers but d...

Bosshoss46 by I plan to stick around
  • 2784 Views
  • 7 replies
  • 0 likes

Resolved! WiFi Calling and RCS while Roaming

With data roaming disabled and connected to WiFi and using WiFi Calling (through the phone dialer) trigger a Roam Like Home day charge?Additionally, while connected to WiFi or data via a second local SIM, will RCS messages (in or out) trigger Roam Li...

b-ry by I'm a reliable contributor
  • 2747 Views
  • 4 replies
  • 0 likes

Resolved! Add a data line for BYOD

I currently have a Rogers Infinite plan with 2 devices (phone/tablet). How do I add another data-only line to my plan if I want to bring my own device? Whenever I choose Add a line then BYOD, it wants me to upgrade my plan to 100 GB or 150 GB and doe...

tg87 by I'm here a lot
  • 734 Views
  • 1 replies
  • 0 likes

Customer Service

I’ve been with them since early 2000s. As many, I am going through financial hardships and working multiple jobs to stay on top of bills.I was provided with a promise payment arrangement, where they scheduled to split a bounced payment into 2 dates. ...

Data Overusage Credit Request

I tried to request for a reversal of my apparent overuse of data. I am a senior citizen who is not very knowledgeable about the features of my mobile phone. I have been a loyal customer for 3 years and it is just now that I have an apparent overuse o...

Incorrect Charge, Need to be Fixed

Hi, I was charged for an international call I did not make. The number is from Florida and the bill says I called for 8 minutes. I even checked usa 411 and whitepages. I didn't call anybody from Florida, let allow for 8 minutes. I tried text chat + p...

charm1 by I've been around
  • 1712 Views
  • 9 replies
  • 0 likes

30GB of Bonus Data.. Accepted.. But then gone?

I received the following message from Rogers on December 15, 2023 "Rogers Service Message: ... We want to treat you this holiday season. Enjoy 30GB of bonus data every month for the next 24 months.... Offer expires January 14, 2024"   I then logged o...

Can't see Data Usage in my Account

I called tech support on Sunday, December 31, 2023 and they said they would submit a ticket to fix the issue and said it would take a day or two.  But now its January 4, 2024 and it hasn't been fixed.  I know Rogers recently changed navigation on the...

User2594 by I've been around
  • 450 Views
  • 1 replies
  • 0 likes

Resolved! Question about mobile InfiniteLite data

Hi everyone,I’m new to Rogers. I purchased a plan with 50GB of 5G/5G+ data. However, I’m reading that after that runs out, you have access to unlimited data but at lower speeds. Is that extra charge? How do I choose (once I run out) between buying mo...

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