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Resolved! 10GB Data Bonus Offer

Rogers sent me a text saying free 10gigs for 25months sign in to see offer and it's 5 gigs for $10 more and they try to trap you into ordering it! What kind if scam is rogers trying now I'm really sick of scams and thinking of changing carriers but d...

Bosshoss46 by I plan to stick around
  • 1385 Views
  • 6 replies
  • 0 likes

Objection to data overage charge

My latest bill has an overage charge of $20. It references data usage details that show hugely different usages on random days. One day shows a usage of 2-400 GB and the next day’s usage is 5000 GB! Something is wrong! I called Customer Service and w...

Gary6979 by I've been here awhile
  • 364 Views
  • 3 replies
  • 0 likes

Changing my provider after this

They billed me 500$ for 11.5gb of data that I used after my data ran out. But after my 5gb was done I immediately bought a new plan so that I wouldn't be charged for more. But no I ended up being charged for 500$ and another 260$ because apparently I...

Carl061 by I've been here awhile
  • 221 Views
  • 2 replies
  • 0 likes

Incorrect Charge, Need to be Fixed

Hi, I was charged for an international call I did not make. The number is from Florida and the bill says I called for 8 minutes. I even checked usa 411 and whitepages. I didn't call anybody from Florida, let allow for 8 minutes. I tried text chat + p...

charm1 by I've been around
  • 313 Views
  • 2 replies
  • 0 likes

Appreciation Bonus Data

So I received an offer for 20 gigs of data for 24 months for free just because I'm a loyal consumer. How about since I'm so loyal you make some cheaper plans? I barely use 1 gig of data and the cheapest plan is 15 gig. Then you throw another 20 gigs ...

Forchon by I've been around
  • 549 Views
  • 4 replies
  • 1 likes

Resolved! Offered extra data but never received it

In July 2023, I received a text from Rogers notifying me that *for my loyalty,* a 10gb bonus I had been receiving was now permanently added to my account for no added cost. No action on my part required. It was never added, and when I spoke to an age...

Loyalty data disappeared from my account

Back in May, As part of loyalty offer, I received 10gb monthly data for 24 months and I accepted the offer. This made my total data 16 GB. However, it's not showing up in my account this month. After using 4.5 GB of data, now my account shows 1.5 GB ...

crsid by I've been here awhile
  • 309 Views
  • 2 replies
  • 0 likes

Resolved! Pay Per Use Rates for U.S

can somebody tell me where I can find the 'pay per use' rates while traveling in the US? I'm a Michigan/Ontario truckdriver and I want to ditch my roam like home.... $10/day is getting rediculous!      **Labels Added**    

tremelman by I've been here awhile
  • 3376 Views
  • 14 replies
  • 0 likes

Resolved! Plans

All I want is limited data 1 to 3 gigs. 500 minutes 500 texts Does such a plane exist? I find the site very cumbersome and I am old 77...thank you   *Added Labels*

Kos1 by I've been around
  • 1409 Views
  • 4 replies
  • 0 likes

Incorrect Overages on Data Roaming Charges

Rogers started charging me unreasonable data roaming from last 4months .I endup paying more dollars for usa data roaming even though I didn't left the country .I stay close to the border and they catch USA network for service.i am extremely disappoin...

so hard to get the same deal as new customers

So this isn't new but why is it so hard to get the same deal as new customers do, i have to play the game just to get the same deal. I pay 80 for 100gb which was a good deal but its not good when I don't need that much or wana to pay for things I'm n...

c23 by I've been here awhile
  • 380 Views
  • 2 replies
  • 0 likes

Losing a long time customer over $50

I wanted to voice my disappointment with the abysmal customer service I received today via FOUR different agents. I contacted Rogers after being told I have $50 in data overages this month, as my home internet has been in and out of service so often ...

JB3736 by I've been here awhile
  • 386 Views
  • 2 replies
  • 0 likes

Data Usage Alerts

A year ago, on the Rogers app, I set an usage alert level if I got close to my data limit.  Now I can't find it.  Is it still there?  How does one access it?       ***Edited Labels***

HughMcCoy by I plan to stick around
  • 4339 Views
  • 14 replies
  • 1 likes

Resolved! Disney plus subscription

I received a personalized offer to upgrade my data and as part of the promotion was 6 months free Disney plus. Be warned if you have ever redeemed this before on another upgrade they will not give it to you again. This was not disclosed anywhere visi...

Dc39 by I've been here awhile
  • 563 Views
  • 2 replies
  • 0 likes

Data No Longer Works After Plan Change

I upgraded from 5gigs data to 30 gigs and now it never works....very frustrating that I pay for data and it never works!  Will rogers address this....notta the customer service from rogers has taken a dive and even their escalation team never returns...

Bosshoss46 by I plan to stick around
  • 375 Views
  • 1 replies
  • 0 likes

Resolved! Misleading text promotion about data

I received a text message from Rogers about a promotion, it looked like this:     When I logged in, the only promotion I could see was for going to a share everything plan. Those are not the same thing at all. Why send a text message about free data...

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Change Data Amount

Hey there! So I currently have 80gb of data per month, and I just quit my job and now work from home. I’m only on the wifi and I usually don’t leave the house, so I’ve only used 10gb this month.I’m wondering if it’s possible to request a plan with le...

123667 by I've been around
  • 274 Views
  • 1 replies
  • 0 likes
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