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Forum Posts

2024 Rate Increase

I have Rogers Ignite Starter TV with 500 G Internet.The only reason for the Starter TV is to get the bundle with the internet, which was cheaper.I don't ever watch the Starter TV, as the content is mainly useless!I have several International news cha...

dblues by I plan to stick around
  • 6084 Views
  • 17 replies
  • 4 likes

Resolved! Ignite TV price increase

I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...

KriHar by I've been here awhile
  • 3270 Views
  • 12 replies
  • 2 likes

Automatic Billing

People coming over from Shaw.  You have to set up automatic billing.  it is buried in the contract.  I wasted over 2 hours trying to get the penalty billing of $5.60 reversed.  2 sets of 20 minutes on hold, then over an hour on chat with no success, ...

walterw by I've been around
  • 280 Views
  • 1 replies
  • 0 likes

Resolved! 3.6% Price Increase

Just voicing my displeasure on finding out on my own of a monthly rate increase of 3.6%. No heads up by way of notification in any form....other than the monthly bill notice with what was obviously a higher price.   Don't care why, yadda yadda....jus...

ByetheSea by I'm here a lot
  • 7772 Views
  • 27 replies
  • 10 likes

Mobile Internet Plans

Why did the payment increase from $85 to $92.35? What are the other plans with a lower fee to keep mobile internet? How and in what order can I cancel your communication services?     ***Edited Labels***

DmytroSt by I've been here awhile
  • 687 Views
  • 4 replies
  • 0 likes

Price Hike 12.7% for Cell Service

Just got my bill. Price jumped from $55 to $62. I'm a fairly new customer. Switched to Rogers in June because they offered $55 a month for 24 months. Time to switch back at $50 month for same service. Time for the CRTC to do their job.   **Labels Ad...

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Gumbey by I plan to stick around
  • 637 Views
  • 4 replies
  • 1 likes

Resolved! Account Service Price Hike

Why is Rogers not bound by my two-agreement?After one year my price jumped exactly 10% from $90.40 to $99.44 for two iPhones mobile service.   ***ADDED LABELS***

olaf19 by I'm here a lot
  • 1161 Views
  • 3 replies
  • 0 likes

Discrimination on Family Status

I tried to change my plan online. I have done this many times before without issues. I was told I need to revalidate my passcode, however I am.on maternity leave. I emailed tfedgovidv@rogersdirect.ca and didn't receive a reply until the next day. Of ...

Emilyk35 by I've been here awhile
  • 578 Views
  • 2 replies
  • 0 likes

Loyalty and Retention issues

It started when I went into a Rogers store for help with resetting a phone and changing the SIM card. I had great service. Knowing my plan was expired and the pricing had been slowly creeping up the employee checked my account. That’s when I learned ...

HarryP702 by I've been around
  • 5982 Views
  • 1 replies
  • 1 likes

Increase in rates notification

There was an increase in rates which was included in my November invoice saying that rates will be going up effective January 2023. However, there were no other reminders after that.  Is there a reason why this could not be noted again in December & ...

LKot1 by I've been around
  • 978 Views
  • 1 replies
  • 4 likes
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