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Forum Posts

Discrimination on Family Status

I tried to change my plan online. I have done this many times before without issues. I was told I need to revalidate my passcode, however I am.on maternity leave. I emailed tfedgovidv@rogersdirect.ca and didn't receive a reply until the next day. Of ...

Emilyk35 by I've been here awhile
  • 117 Views
  • 2 replies
  • 0 likes

Resolved! Ignite TV price increase

I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...

KriHar by I've been here awhile
  • 224 Views
  • 2 replies
  • 0 likes

Loyalty and Retention issues

It started when I went into a Rogers store for help with resetting a phone and changing the SIM card. I had great service. Knowing my plan was expired and the pricing had been slowly creeping up the employee checked my account. That’s when I learned ...

HarryP702 by I've been around
  • 2379 Views
  • 1 replies
  • 1 likes

Resolved! 3.6% Price Increase

Just voicing my displeasure on finding out on my own of a monthly rate increase of 3.6%. No heads up by way of notification in any form....other than the monthly bill notice with what was obviously a higher price.   Don't care why, yadda yadda....jus...

ByetheSea by I'm here a lot
  • 4161 Views
  • 18 replies
  • 7 likes

Increase in rates notification

There was an increase in rates which was included in my November invoice saying that rates will be going up effective January 2023. However, there were no other reminders after that.  Is there a reason why this could not be noted again in December & ...

LKot1 by I've been around
  • 664 Views
  • 1 replies
  • 4 likes
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