The challenge of connecting with a specialist to ask a question about my bill and a missing discount credit is ridiculous. I’m literally trying to understand why the accessibility discount wasn’t included on my bill even though I got approved for it ...
When I signed my 2 year contract the price was to be fixed for the 2 years. About 6 mos into it, the monthly price started to increase. When I called it about it, I was told only the bundle is fixed, and they can increase the rental charges whenever ...
re. cell phone. Infinite Essential was $70/month. Now it is $77. When did this start and why?? **Labels Updated**
Why is Rogers not bound by my two-agreement?After one year my price jumped exactly 10% from $90.40 to $99.44 for two iPhones mobile service. ***ADDED LABELS***
I have Rogers Ignite Starter TV with 500 G Internet.The only reason for the Starter TV is to get the bundle with the internet, which was cheaper.I don't ever watch the Starter TV, as the content is mainly useless!I have several International news cha...
I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...
People coming over from Shaw. You have to set up automatic billing. it is buried in the contract. I wasted over 2 hours trying to get the penalty billing of $5.60 reversed. 2 sets of 20 minutes on hold, then over an hour on chat with no success, ...
Just voicing my displeasure on finding out on my own of a monthly rate increase of 3.6%. No heads up by way of notification in any form....other than the monthly bill notice with what was obviously a higher price. Don't care why, yadda yadda....jus...
Why did the payment increase from $85 to $92.35? What are the other plans with a lower fee to keep mobile internet? How and in what order can I cancel your communication services? ***Edited Labels***
Just got my bill. Price jumped from $55 to $62. I'm a fairly new customer. Switched to Rogers in June because they offered $55 a month for 24 months. Time to switch back at $50 month for same service. Time for the CRTC to do their job. **Labels Ad...
I tried to change my plan online. I have done this many times before without issues. I was told I need to revalidate my passcode, however I am.on maternity leave. I emailed tfedgovidv@rogersdirect.ca and didn't receive a reply until the next day. Of ...
It started when I went into a Rogers store for help with resetting a phone and changing the SIM card. I had great service. Knowing my plan was expired and the pricing had been slowly creeping up the employee checked my account. That’s when I learned ...
There was an increase in rates which was included in my November invoice saying that rates will be going up effective January 2023. However, there were no other reminders after that. Is there a reason why this could not be noted again in December & ...