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Forum Posts

Balance & Payment

Can I get my phone turned back on without paying the full amount up front?       ***Edited Labels***

Lol1872 by I've Been Around
  • 1 replies

Inflated monthly bill

My Bill last month, paid on Feb. 22/22 was for $169.49. Today I received a bill due on Mar. 23/22 for $224.94. Nothing on my account has changed. WHY HAS MY MONTHLY BILL INCREASED BY $55,45?       ***Added Labels***

Receiving Payment Reminder When Payment Was Already Made

I wonder if someone from Rogers reads these forums. Can you stop the nonsense please? Close to the due date, after the bill is paid and the balance is zero I get these emails "This is a friendly reminder that there is a balance on your bill due , for...

luser by I'm Here A Lot
  • 11 replies

Would like to add authorized contact onto account

Hello, can a moderator please contact me to add my brother in law to my account to enable him to make changes and accept promotions for my account.  He was definitely added to my account but somehow has disappeared from your records. I waited over an...

Resolved! Rogers Preferred Program Nightmare / Warning

This is a warning for the incoming wall of text. This has been a long and frustrating saga.    On November 23rd 2021, I decided to transfer over from Telus' EPP to Rogers PP. I switched over for the new customer deal with BYOD plans.    I am a member...

SM121 by I Plan to Stick Around
  • 11 replies

Hidden fees on Plan change on wireless.

I contacted Rogers today via live chat to change my plan etc. I asked the Rogers person why my bill hadn't changed in over 2 years as I was told my phone would be paid off then. They would not give any number, just said there are separate charges on ...

Mikej1 by I've Been Around
  • 5 replies

Account cancelled but sent to collections

I sent the message below to the credit agency that was contacting me. I contacted Rogers, at the credit companies suggestion. Eventually I was given an email address to contact Rogers accounts. This was the result- From: Sent: November 17, 2021 12:1...

Annoyed6 by I've Been Around
  • 1 replies

Resolved! Rogers not reporting to Equifax

Hi!I recently checked my credit reports from Equifax and Transunion and discovered that Rogers is only reporting my payments to Transunion.I’ve called Rogers about this and no one was able to help me. I also called Equifax and the customer service re...

AJCanada by I've Been Here Awhile
  • 4 replies

Unreturned Equipment Charge

So since my house burned down and I havw called rogers and have told me there wasn't anything they could do for me-that regardless I need to pay for the requirement which is over $250. They expect for me to claim It oninsurance, but I didn't not have...

Submitting a Claim for Internet Expenses on Bundled Services

We have just switched over to Rogers Ignite Bundled Services and the first bill has come in.  I have to submit the bill to claim my internet expenses.  With the bundled services I don't know how much the internet is and my company willo not accept th...

Jvisosky by I've Been Around
  • 5 replies

Can't pay bill on app or website

I swear this happens every other month. I tried to pay my bill on the website. The little color bar animation just kept repeating for 5 minutes so I closed my web browser and logged into the app on my phone. Tried making a payment and it failed there...