I cancelled 2 Rogers accounts in the last few days. Cell phone account closed over the phone on November 14. Shortly after I saw the account posted CANCELLED on the MyRogers web page. Home services were cancelled November 20, but still show acti...
Rogers keep billing me twice. I pay my bill and my account says I still owe and they will charge me daily interest. I paid $580.00 in April because I paid four times and it’s still going on. I have spent hours one the phone but no help **Added La...
There are problems with my account that need fixing. I tried doing it online but there's noevidence that worked for 2 days.I tried calling the support line and that didn't work - no answer. I went to the on-line chat thing and it told me it would...
Hi I have a rogers account (rogers high speed internet only) and added rogers as payee in my new bank account only instead of entering my Rogers Account number i entered my Rogers Internet account number and made 2 online payments until I noticed th...
I have rogers internet service and the payment I made recently got posted to a incorrect rogers account. I called customer service asking them to transfer or refund but to my disappointment they said the payment cannot be transferred to my Rogers acc...
We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...
2year contract just ended and can't return my phone as it has a crack. Works fine for me and no problem keeping it. Almost $500 to buy it out. My bill lowered from $105 to $65 a month. I continued making the $105 payment on the first and second b...
In June of this year I received an e-mail telling me that my Samsung S23 was to be returned to Rogers by June 17 or I would need to Pay $700 to keep it. I decided to change providers and on June 15, I got my new plan and phone. I then tried to retur...
Hello. I assume the negative balance will be refunded via cheque around a month after the final bill's date? ***Edited Labels***
Hello Community, Rogers is over charging me since nine (9) month for a service I don't use. Meanwhile the total amount accumulated to $1,291.50 . I called Rogers within the last three month several times, with no success getting my money back. Eve...
Hi,Everytime I try to set up an automatic payment on the Rogers bill and payment tab, I'm greeted with this screen. I clicked on the "See how to make an online payment option" and it didn't say anything about this issue.Also, I've tried to make the...
I’ve noticed a few dollars here and there in my last couple bill cycles for international messaging costs - I have no idea where this is coming from. This bill cycle I incurred a pretty sizable charge for international messaging and decided to call R...
I received an email that looks pretty legitimate saying I owed $28 from a cancelled account and will be sent to collections if I don’t pay. I called Rogers separately to see if it was true and the operator said that the account number on the email wa...
I signed up for auto payment on both my mobile and home internet accounts. Today Oct 17th is when. Usually charge my account. What happened is they charged me the first time as usual and the payment went through successfully and then they tried to ch...
Message "Sorry, we’re not able to display your info. We’re working to fix the issue." displayed Over a months already this message was displayed every time I logged in to My rogers account. I could not view/print my bills nor viewed my payment histo...
The recent change in Rogers payment due date will have a negative impact on those on monthly programs/payments like ODSP for example, those that are desparately struggling in these times! For example, this month's payment due date is May 30th. This m...
Hi all, is it normal to get charged twice on their home internet. I moved to Rogers 10 days back and I got charged two times my monthly payment already. I have been complaining and spending hours with billing support. All they said was it is weird! A...
They changed my account charges me for 2 months of ignite and also a late payment. With previous account I had a credit never recieved that!!!! New bill is over $330 can't afford that on a pension. . ! **Labels Added**
Hello, My bill is due on 9/18/23 and on Friday before 5pm on 9/15, which is 3 days before the due date, I paid to Roger Mastercard account using an online banking as like the one I usually use to pay Roger's bill each month and it shows the amount ha...
Hello everyone, I've encountered an issue with collection charges on my credit file. Despite all my accounts being at a 0 balance, I seem to have incorrect collection charges listed. What would be the best course of action to resolve this? Should I c...