2 years ago I cancelled my home phone line and cable package from Rogers. I didn’t notice they kept billing me $20/month the past 2 years until today when I checked the bill over an issue with my cell phone. There’s no usage under the home phone li...
Can I get my phone turned back on without paying the full amount up front? ***Edited Labels***
Hi, I’m new to rogers and I noticed that my account balance on the app is negative? What does that mean? ***Edited Labels***
Hello. I assume the negative balance will be refunded via cheque around a month after the final bill's date? ***Edited Labels***
My Bill last month, paid on Feb. 22/22 was for $169.49. Today I received a bill due on Mar. 23/22 for $224.94. Nothing on my account has changed. WHY HAS MY MONTHLY BILL INCREASED BY $55,45? ***Added Labels***
Rogers Bill went from around $300 to $600 and my account has multiple services that I did not subscribe to...and I can't get anyone on the phone to speak with to correct it. HELP?? **Labels Added**
I wonder if someone from Rogers reads these forums. Can you stop the nonsense please? Close to the due date, after the bill is paid and the balance is zero I get these emails "This is a friendly reminder that there is a balance on your bill due , for...
Hello, can a moderator please contact me to add my brother in law to my account to enable him to make changes and accept promotions for my account. He was definitely added to my account but somehow has disappeared from your records. I waited over an...
If I pay off my remaining device balance or tab, am I able to lower my phone plan price after? **Labels Added**
How long does it take to get a refund? Its difficult to get through to speak to someone on the phone.
This is a warning for the incoming wall of text. This has been a long and frustrating saga. On November 23rd 2021, I decided to transfer over from Telus' EPP to Rogers PP. I switched over for the new customer deal with BYOD plans. I am a member...
I was paying #138 regulary, all of a sudden I was charged $206.78 in January, please expalin why? ***Added Labels***
I contacted Rogers today via live chat to change my plan etc. I asked the Rogers person why my bill hadn't changed in over 2 years as I was told my phone would be paid off then. They would not give any number, just said there are separate charges on ...
I sent the message below to the credit agency that was contacting me. I contacted Rogers, at the credit companies suggestion. Eventually I was given an email address to contact Rogers accounts. This was the result- From: Sent: November 17, 2021 12:1...
Hi!I recently checked my credit reports from Equifax and Transunion and discovered that Rogers is only reporting my payments to Transunion.I’ve called Rogers about this and no one was able to help me. I also called Equifax and the customer service re...
My bill due says 1/27/2022 and Rogers sent a reminder claiming payment is due 1/12/22. Why? **Labels Added**
So since my house burned down and I havw called rogers and have told me there wasn't anything they could do for me-that regardless I need to pay for the requirement which is over $250. They expect for me to claim It oninsurance, but I didn't not have...
I transferred from Rogers to Fido and the port request was completed on Nov 27 which is in the middle of the bill period Nov 16 ~ Dec 15. For the last bill in Rogers, I assume I should be charged for the actual usage till Nov 27 rather than full mont...
We have just switched over to Rogers Ignite Bundled Services and the first bill has come in. I have to submit the bill to claim my internet expenses. With the bundled services I don't know how much the internet is and my company willo not accept th...
I swear this happens every other month. I tried to pay my bill on the website. The little color bar animation just kept repeating for 5 minutes so I closed my web browser and logged into the app on my phone. Tried making a payment and it failed there...