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Misapplied Payment to old account

I'm hoping this reaches someone or anyone that has any power to help me.   It has been a long 4 months. My issue is that I accidentally made a payment to my old INACTIVE in January 2024 for the amount for almost $1000. The payment was made through my...

xyz121 by I've been here awhile
  • 368 Views
  • 4 replies
  • 0 likes

Payment made to a closed account

In error, recently I made 3 payments to my OLD Rogers account via online banking. When I contacted Customer Service they told me that they do not see the funds posted on the old account and referred me to my financial institution. I informed the repr...

Nee1023 by I've been around
  • 1070 Views
  • 3 replies
  • 0 likes

Worst company ever

How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . O...

Swan53 by I've been here awhile
  • 364 Views
  • 3 replies
  • 1 likes

account suspension

I am writing to express my deep disappointment and frustration regarding the unacceptable level of service I have experienced with my home internet connection provided by Rogers. As a resident in a condo building with a contractual agreement for inte...

Leaving after 20yrs. Never delinquent.

No, Rogers, I've that payment today after you and your bank screwed up and made it my mess to clean up with my time on no notice. I'm changing providers. I expected better service than this for the price I've been paying all of these years, clearly a...

Paxdriver by I've been around
  • 153 Views
  • 1 replies
  • 1 likes

An Unknown Account Keeps Sending Me Bills

I have stopped using this account or any Rogers service. There are no problems with this account. Since last year, however, I've been receiving bills from an unknown account, 9-****-1496, to my email address, the same email address as my own account....

Aolianfei by I've been around
  • 135 Views
  • 1 replies
  • 0 likes

Unhappy with My Current Phone Provider.

I've been with Rogers for, oh, over twenty years I think.   Things were getting too expensive so I jumped ship. I had gotten a couple of phone calls from a department, Win You Back I think it's called? Anyway, they offered me a plan that was similar ...

JanitorMan by I've been here awhile
  • 165 Views
  • 2 replies
  • 0 likes

Overcharging and billing issue.

I have ben over charged three time and finally leaving rogers services forever: 1. I took a used iPhone 12 pro max from rogers for half the prices and i was told that if setup is done by agent one time $50 will be deducted from account but will be re...

Incompetence & Vague Assurances

April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido p...

Jefflant17 by I've been here awhile
  • 215 Views
  • 2 replies
  • 0 likes

Resolved! return a payment made to a wrong account

I have rogers internet service and the payment I made recently got posted to a incorrect rogers account. I called customer service asking them to transfer or refund but to my disappointment they said the payment cannot be transferred to my Rogers acc...

Maazu by I'm here a lot
  • 9295 Views
  • 19 replies
  • 0 likes

Understanding my increased bill.

I have recently, switched from Rogers to another provider for both my phone and internet.    The increased billing along with the amount of time to resolve questions with a live agent made me leave the service. I was a user for nearly 2 decades. I ha...

ME_and_YOU by I've been here awhile
  • 166 Views
  • 1 replies
  • 0 likes

Resolved! Final bill and equipment return

I cancelled 2 Rogers accounts in the last few days.  Cell phone account closed over the phone on November 14.  Shortly after I saw the account posted CANCELLED on the MyRogers web page.    Home services were cancelled November 20, but still show acti...

chichi by I've been here awhile
  • 1418 Views
  • 8 replies
  • 0 likes

Roaming Charges Dispute

I have been writing to bring the unfair charges made to my account. Rogers made calls for roam like home and msgs when i was travelling abroad. I have not signed up for those services. I have removed rogers simcard and inserted other country’s sim ca...

Hinal by I've been around
  • 223 Views
  • 1 replies
  • 0 likes

Long Distance Calls/Texts I Didn't Make

I'm on Disability and very careful about my phone usage.  I have NEVER made an international, long-distance call on my cell phone.  But this month's bill indicates that someone texted and called a number in Simi Valley, California and talked for over...

How can I enforce promises made by a field agent?

Hi there,   First my story: At the beginning of March I let myself convince by a Rogers field agent at my door to change Home internet providers. I was promised a reduced monthly fees, a free second month and waived installation fees. He also mention...

mgram by I've been around
  • 250 Views
  • 2 replies
  • 0 likes

Resolved! Can't Register to MyRogers

Hi, so i just bought a new phone plan and I can't sign up to MyRogers, it says that my emial ain't registered, but i received all the initials emails. Don't know what to do, I can't pay my initial bill so my phone doesn't even work.       ***Edited L...

KekeAg by I've been around
  • 350 Views
  • 1 replies
  • 0 likes

Unreturned Equipment Charges

I cancelled my service in December, returned the equipments in December, but Rogers charged me for almost $400. I called more than 10 times, finally received an email on Jan 25th saying the charges will be reversed, yet we called after and after and ...

jhluo22 by I've been around
  • 1345 Views
  • 4 replies
  • 0 likes

Is there an email address to contact support?

There are problems with my account that need fixing.  I tried doing it online but there's noevidence that worked for 2 days.I tried calling the support line and that didn't work - no answer.  I went to the on-line chat thing and it   told me it would...

stuartb by I plan to stick around
  • 5100 Views
  • 13 replies
  • 0 likes
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