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Resolved! Final bill and equipment return

I cancelled 2 Rogers accounts in the last few days.  Cell phone account closed over the phone on November 14.  Shortly after I saw the account posted CANCELLED on the MyRogers web page.    Home services were cancelled November 20, but still show acti...

chichi by I've been here awhile
  • 53 Views
  • 2 replies
  • 0 likes

Resolved! Billing

Rogers keep billing me twice. I pay my bill and my account says I still owe and they will charge me daily interest. I paid $580.00 in April because I paid four times and it’s still going on. I have spent hours one the phone but no help     **Added La...

Trixie269 by I've been here awhile
  • 878 Views
  • 6 replies
  • 0 likes

Is there an email address to contact support?

There are problems with my account that need fixing.  I tried doing it online but there's noevidence that worked for 2 days.I tried calling the support line and that didn't work - no answer.  I went to the on-line chat thing and it   told me it would...

stuartb by I plan to stick around
  • 282 Views
  • 7 replies
  • 0 likes

Resolved! Made a Payment to the Wrong Account

Hi I have a rogers account (rogers high speed internet only) and added rogers as payee in my  new bank account only instead of entering my Rogers Account number i entered my Rogers Internet account number and made 2 online payments until I noticed th...

pleblanc19 by I've been around
  • 3371 Views
  • 8 replies
  • 0 likes

Resolved! return a payment made to a wrong account

I have rogers internet service and the payment I made recently got posted to a incorrect rogers account. I called customer service asking them to transfer or refund but to my disappointment they said the payment cannot be transferred to my Rogers acc...

Maazu by I'm here a lot
  • 7870 Views
  • 17 replies
  • 0 likes

Rogers Double Billed Me

We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...

ellejay18 by I've been here awhile
  • 619 Views
  • 7 replies
  • 2 likes

Phone buyout

2year contract just ended and can't return my phone as it has a crack.  Works fine for me and no problem keeping it.  Almost $500 to buy it out.  My bill lowered from $105 to $65 a month.  I continued making the $105 payment on the first and second b...

Resolved! Upfront Edge

In June of this year I received an e-mail telling me that my Samsung S23 was to be returned to Rogers by June 17 or  I would need to Pay $700 to keep it. I decided to change providers and on June 15, I got my new plan and phone. I then tried to retur...

latewest by I've been here awhile
  • 303 Views
  • 3 replies
  • 0 likes

Overcharge for service , don't get money back

Hello Community, Rogers is over charging me since nine (9) month for a service I don't use. Meanwhile the total  amount accumulated to  $1,291.50 . I called Rogers within the last three month several times,  with no success getting my money back. Eve...

um by I've been around
  • 179 Views
  • 1 replies
  • 0 likes

Payment tabs just aren't working...

Hi,Everytime I try to set up an automatic payment on the Rogers bill and payment tab, I'm greeted with this screen.   I clicked on the "See how to make an online payment option" and it didn't say anything about this issue.Also, I've tried to make the...

Rogers.png rogersonlinepayment.png rogersonlinepayment(viabank).png
huyanh21 by I've been around
  • 206 Views
  • 2 replies
  • 0 likes

International messaging costs

I’ve noticed a few dollars here and there in my last couple bill cycles for international messaging costs - I have no idea where this is coming from. This bill cycle I incurred a pretty sizable charge for international messaging and decided to call R...

YChargeMe by I've been around
  • 448 Views
  • 7 replies
  • 0 likes

Is it phishing?

I received an email that looks pretty legitimate saying I owed $28 from a cancelled account and will be sent to collections if I don’t pay. I called Rogers separately to see if it was true and the operator said that the account number on the email wa...

Jmm1976 by I've been around
  • 140 Views
  • 1 replies
  • 0 likes

Billing - Rogers tried to double charge me!!

I signed up for auto payment on both my mobile and home internet accounts. Today Oct 17th is when. Usually charge my account. What happened is they charged me the first time as usual and the payment went through successfully and then they tried to ch...

ferasbulbul by I've been here awhile
  • 200 Views
  • 1 replies
  • 1 likes

Resolved! Can’t Access MyRogers Account Details

Message "Sorry, we’re not able to display your info. We’re working to fix the issue." displayed Over a months already this message was displayed every time I logged in to My rogers account.  I could not view/print my bills nor viewed my payment histo...

xinless by I've been here awhile
  • 10224 Views
  • 15 replies
  • 0 likes

Change in Payment Due Date

The recent change in Rogers payment due date will have a negative impact on those on monthly programs/payments like ODSP for example, those that are desparately struggling in these times! For example, this month's payment due date is May 30th. This m...

TCV1214 by I'm here a lot
  • 6028 Views
  • 50 replies
  • 6 likes

NOT HAPPY AT ALL!!!! Ignite

They changed my account charges me for 2 months of ignite and also a late payment. With previous account I had a credit never recieved that!!!! New bill is over $330 can't afford that on a pension. . !   **Labels Added**    

JoanR by I've been here awhile
  • 378 Views
  • 5 replies
  • 0 likes

Late payment warning after paying with online banking

Hello, My bill is due on 9/18/23 and on Friday before 5pm on 9/15, which is 3 days before the due date, I paid to Roger Mastercard account using an online banking as like the one I usually use to pay Roger's bill each month and it shows the amount ha...

Wrong collection charge

Hello everyone, I've encountered an issue with collection charges on my credit file. Despite all my accounts being at a 0 balance, I seem to have incorrect collection charges listed. What would be the best course of action to resolve this? Should I c...

R1ledger by I've been around
  • 229 Views
  • 1 replies
  • 1 likes
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