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Resolved! 3.6% Price Increase

Just voicing my displeasure on finding out on my own of a monthly rate increase of 3.6%. No heads up by way of notification in any form....other than the monthly bill notice with what was obviously a higher price.   Don't care why, yadda yadda....jus...

ByetheSea by I'm Here A Lot
  • 525 Views
  • 9 replies
  • 3 likes

Billed for old TV & Internet

I migrated to the bundled ignite service in August 2022. I was billed for both the ignite service AND my old TV and internet for two months.   I did get a credit for one month of TV service after my first phone call (on my October 2022 bill), but rep...

DAJ3 by I've Been Here Awhile
  • 25 Views
  • 0 replies
  • 0 likes

Resolved! Billing

Rogers keep billing me twice. I pay my bill and my account says I still owe and they will charge me daily interest. I paid $580.00 in April because I paid four times and it’s still going on. I have spent hours one the phone but no help     **Added La...

Trixie269 by I've Been Here Awhile
  • 129 Views
  • 2 replies
  • 0 likes

Very Bad Experience with Upfront Edge Program

I had a very bad experience with rogers lately. So at the end of last year (2022), my plan was coming to an end and after the rogers outage I decide to leave rogers. So I went to the phone store to return the phone so I could cancel my plan, I gave t...

Unhappy With Outcome Following Agreement

After making payment arrangements with Rogers and following through with my end of the bargain, they won't respect that I paid over 1000$ and their offer to provide a credit to my account due to buying a cellphone off them with device protection and ...

Credit Owing

Been on the phone with Rogers over 3 hours regarding a credit ! Still on the line trying to resolve this and getting g no where       ***Edited Labels***

Diesel80 by I've Been Here Awhile
  • 96 Views
  • 2 replies
  • 0 likes

Balance shows as $0

Curious, I recently downgraded from the highest internet package to the lowest, not long after paying a big bill, my balance has been at zero for awhile now, does that mean I owe nothing?   ***EDITED LABELS***

jb85 by I've Been Around
  • 62 Views
  • 1 replies
  • 0 likes

Change Data Amount

Hey there! So I currently have 80gb of data per month, and I just quit my job and now work from home. I’m only on the wifi and I usually don’t leave the house, so I’ve only used 10gb this month.I’m wondering if it’s possible to request a plan with le...

123667 by I've Been Around
  • 58 Views
  • 1 replies
  • 0 likes

Payment Posting Timelines

Can you explain why Rogers is the only one of my online bills that consistently takes 3-5 days to post my payment. I pay at a financial institution as I do with all my bills. Payment is credited the day I make it, the delay is on your side resulting ...

Caspenard by I've Been Here Awhile
  • 119 Views
  • 4 replies
  • 0 likes

Unreturned Equipment Charges

I cancelled my service in December, returned the equipments in December, but Rogers charged me for almost $400. I called more than 10 times, finally received an email on Jan 25th saying the charges will be reversed, yet we called after and after and ...

jhluo22 by I've Been Around
  • 176 Views
  • 1 replies
  • 0 likes

Late charges

I have been trying to solve the $2.62 issue with Rogers, but it seems like 18 years of business relationship got to an end.  The bill says, i should pay on November 10, which my bank release the money that day, but Rogers disagrees and charged me $2....

Yeya by I've Been Around
  • 426 Views
  • 8 replies
  • 0 likes

Double-billed for Internet & TV after Plan Change

I Wanted to change my service from ignite flex 10 (which was deprecated and was told you are increasing my charges anyhow) to popular. I would expect the billing to be a seamless transition but you double billed me for internet and TV. I tried to con...

Stl1 by I've Been Here Awhile
  • 1301 Views
  • 5 replies
  • 0 likes

Worst service

I’m writing a complaint about an horrible experience I had in store at Rogers located inside of Oshawa Town Centre with an employee named “Zara”. As I was discussing my Rogers bill with an employee. While me and employee were talking about my bill an...

One-time charges and credits

Hello,We are Ukranian Family and we took Rogers simcard in AirPort.We asked many time about first charge of sim card.Workers Said that we will not pay any money to sim card and also first month you dont need any payment but today ı can see in my Bill...

Mariia by I've Been Around
  • 101 Views
  • 1 replies
  • 0 likes

Payment

Tried today to pay at store..told outside on sidewalk thru PA that it would be 25 min wait. I could not wait….then called when got home on 611 line and was told by robot 2 1/2 hrs to 3 1/2 hrs wait. And they suggested a callback which I could not do....

Sparky3 by I've Been Around
  • 185 Views
  • 3 replies
  • 0 likes
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