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Rogers Winback offer accepted but did not receive plan and device.

mp39
I've been here awhile

I had received a call from Rogers win back team +1 (833) 292-4255 on March 16, 2024 and on a follow up call from them on March 19th I accepted the offer for a 2 year plan with new device, iPhone 15 & some 1 time credit. Rogers win back team performed a credit check, collected my credit card information and created a new account (***Keep personal info private***) with email confirmation. They asked me to wait for their email so to pick up new device from a nearby store. However, I did not receive the email for picking up the device. Upon my follow up calls to Rogers customer service number 1 (888) 764-3771, came to know that my order wasn’t processed because the device with colour I chose was not available at that store. I told them I am open to choose other colours and am still waiting for Rogers delivering on confirmed order.
It is not fair that Rogers team calls you, they run a hard credit check on you, confirm the order, create a new account and don’t deliver, extremely disappointing, unbelievable!

 

 

 

***Edited Labels***

3 REPLIES 3

Re: Rogers Winback offer accepted but did not receive plan and device.

RogersYasmine
Moderator
Moderator

Hello @mp39 ,

 

Thanks so much for sharing your experience here in our community forums. I can understand how such a scenario would end in disappointment. 😞

 

By any chance, was anyone able to follow-up with you to complete a replacement order for a different colour? Where do things currently stand?

 

Hopefully, the Winback team will be able to get things ironed out and back on track for you. 

 

Thanks,

RogersYasmine

 

 

Re: Rogers Winback offer accepted but did not receive plan and device.

mp39
I've been here awhile
Hello @RogersYasmine

No, Winback team has not contacted me with a replacement offer.
Thanks.

Re: Rogers Winback offer accepted but did not receive plan and device.

@mp39 if you're still waiting for a callback, please send us a PM @CommunityHelps so we can assist you further. Please click here to do so.

 

 

 

 

RogersZia

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