Dear Rogers Customer Support,I am writing to formally raise a complaint and request a refund for an incorrect cancellation charge applied to my account.I was previously a Fido Home Internet customer while residing in Kitchener, ON. When Fido disconti...
Hello, I have been charged an improper cancellation fee which is apparently in my contract. When I spoke to your reps, they said it’s in the contract but when I asked them to send a copy they said I already have it **Labels Updated**
As if rogers needs more money ! Recently they up'd the price for boxes, which in itself was ridiculous , but I am informed today that when you sign up for a new bundle ( in hopes of saving money) you will e charged 15.00 per month if you cancel b...
Rogers steal money and time from their customers and is completely dishonest and charges you for the service they don’t provide. I had to change my address and they could not cover that are but they made me to continue to pay monthly till the end of ...
I am contacting you to escalate an issue that your customer service has not been able to resolve. Details of the issueI canceled my bundled services (Internet & TV) with Rogers on December 21, 2024. I was then given a return label to return the equip...
I was in Rogers Xfinity Gateway (Gen 2) internet connection but i had to move to a new location where Rogers is not available. So rogesr suggested me to tranfer this line to comwave which i did. But now Rogesrs came back and charging me cancelation f...
Surprised cancellation fee. Just want to pass of information to anyone thinking of signing up at Rogers. Was offered a package with Rogers home, internet and tv in December of 2024. Was a good package with a credit. Was informed I could cancel anytim...
I have been using Rogers WiFi for about 18 months now. I got the plan renewed in December 2023. I am moving out and wanted to cancel, but the agent told I will be charged around $250 cancellation fee. When I got the service in December 2023, I wasn't...
Door to door agent lied to me and locked me into 24 month contract. Only found out when im calling to cancel my internet service. Apparently the sales person said there is no contract but with 24 month of promotion, so i signed without reading it. An...
I cancelled a rogers internet account earlier this year. I signed up through an offer from FB marketplace around Feb 2022 and cancelled around Feb 2024. When I cancelled no one told me of any ECF fee, or that it was a small business account. When ...
I'm two months away from the end of my current contract obligation but I've got a screen delamination issue so I'd like to go ahead and upgrade early. I understand that I will need to pay the Bring-It-Back amount as well as the financing credit sti...
Recently I received a personalized offer on MyRogers. The offer was to move from Ignite Flex 20 Including Sports to Ignite Popular TV. I have 14 Months remaining on my last offer and current plan. The new plan looked like a good fit, and the pric...
I have changed over to Rogers about 4 months ago. Every month my internet gets screwed up. Rogers tech supprot has to reset the DNS settings and it goes back to working again. Now they say that this is a unique situation and it happens to a few peopl...
Dear Rogers Customer Support,I am writing to express my deep dissatisfaction with the internet service provided by Rogers over the past three months. Despite being a loyal customer for over seven years, the recent performance of your service has been...
When I got the deal from a salesman, I was told my modem that I will be getting will last for 2 years only, then I will have to work out a different deal. Now, 6 months prior to the 2 years I found a different service provider with a better deal. (Be...
my reference to my info. I used to work for CSINBOUND at ROGERS, wish I could work there again but got laid off, here's the scenario from my perspective (some information is incomplete like the days, you will just use your judgement if you dont hav...
I am a 79 years old and a loyal customer of Roger’s for many years; due to my limited financial ability to spend in this service I decided to cancel this service: I called Roger’s and explained at length my situation and rationale for cancelation I a...
After having issues consistently with connection and nighlty scheduled maintance that was never explained while signing uo I decided to cancel. I was chatting with 4 people for 4 hours. They were extremely rude and trying to charge 280$ for cancellat...
I moved to an area in Quebec from Ontario where I could not transfer my home internet because Rogers did not service the area. I had no choice but to cancel and go with a new company. I have transcripts proving that I would not be charged the “early ...
I just switch from one internet plan to an internet and tv app plan on Feb 27, 2024. Was told it would be cheaper and 2 months crave free, sounded good. Not the case at all, has been a huge headache and very upsetting experience. Crave did not work a...