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Resolved! Refund Cheque Delay after Cancelling Services

Have Been Waiting For 3 Months Now On A Refund Since July, From A Service That Was Cancelled In June   Hi, I've been waiting on a refund from you guys since the end of July.  I cancelled my internet / cable services end of June and was mistakenly cha...

Volumes by I've Been Around
  • 4207 Views
  • 10 replies
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Rogers Chat Offline?

There was a Rogers outage that affected thousands of Ontario customers between:27-Jan-23 @ 8:30 p.m to 28-Jan-23-23 @ 4:30 p.mI was one of the customers affected and the outage was confirmed several times by phone with a Rogers support person.However...

dblues by I Plan to Stick Around
  • 84 Views
  • 1 replies
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Roaming charges rip off and rude staff

So I’ve been with Rogers cellular for a number of years on and off and for internet and TV for at least 15 years. Ever since they implemented this stupid roam like home feature it’s been a disaster. I cannot completely turn off my phone when I am abr...

Refund for Cancelled Services

I cancelled my home phone, internet and TV services on November 26, 2022 due to my condo building going with a bulk package from Bell. I cancelled before the billing date so I am owed $56.81. I was told a cheque for this amount would be mailed to me ...

caroline429 by I've Been Here Awhile
  • 167 Views
  • 2 replies
  • 0 likes

Customer service

I have spent to many hours on the phone with Rogers l have been promised a price and it was never applied to my account l called again this morning the call back time was nearly 11/2 hrs finally l got a live agent haha!!! She found the error,put me o...

Accidental PPV Charge

charge for pay per viewHello I have a rogers bundle package with rogers. This month I noticed a hefty charge of 59.99 on the bill and found out that it was a pay per view movie. I called customer service and explained to them , that it must have been...

rabyraj by I've Been Around
  • 139 Views
  • 1 replies
  • 0 likes

Automated Billing issues

Roger changed me over to ignite  internet   ,  cancelled my old account  ,  created a new account  ,  i have automated billing  , i checked my account and i was  told account was 2 months payments owing..  After going to store they can't help  ,  on ...

sierra1989 by I Plan to Stick Around
  • 185 Views
  • 2 replies
  • 0 likes

Data compensation for Hurricane Fiona

Hi, I was wondering if Rogers is giving data compensation for people who are affected by the hurricane. I have an Ontario and plan, but I’m currently living in Halifax, Nova Scotia.   **Labels Added**    

avaaaaalyn by I've Been Here Awhile
  • 706 Views
  • 2 replies
  • 0 likes

Cancelling service and bill deductions

I have been trying to call everyone from Roger’s possible to cancel my account cause I have moved to a different city,I got across the call with multiple people and while transferring the call was cut and while speaking to someone my calls were cut ,...

Canceling a number

For 22 months I have tried to cancel a phone number and no one had done it for me. Several phone calls to different CSR and still no satisfaction. So I was paying the bill for those 22 months to the tune of 1760.00, I am not pleased but it doesn’t st...

Rob84 by I've Been Around
  • 247 Views
  • 1 replies
  • 0 likes

Unexplained International Text Messages on Bill

I just woke up and saw that i got $200 charged on some international messages to US which i never sent. I have seen people having the same issue in the past. Can someone guide me through the process to fight it with rogers. I spoke to rogers represen...

Bakulm by I've Been Around
  • 948 Views
  • 2 replies
  • 1 likes

No internet for 12 months

I have called few times for my mother-in-law phone number. The technical support acknowledge that it was a Rogers network internal issue and user has nothing to do with. Now, I am asking for credit back and they refuse to offer me that. I am very fru...

saffouri1 by I've Been Around
  • 321 Views
  • 1 replies
  • 0 likes

Miscellaneous Charges on Closed Account

Rogers re-opened a closed account of mine and added miscellaneous charges 6 months after I closed it:   Hello, so rogers added 196$ of miscellaneous adjustments to my account after being closed for 6 months while I had an active account at the time w...

codyvdv by I've Been Here Awhile
  • 548 Views
  • 1 replies
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Resolved! How long does Rogers send me my refund

I closed my old account with family plan and opened a new account with Rogers. There is some credit on my old account. A rep said they will send me a cheque. It's been at least a month and I haven't received the cheque. How long does it take typicall...

jclee48431 by I've Been Here Awhile
  • 25451 Views
  • 33 replies
  • 0 likes

2020 Ignite Bundle Price Increase

See Below,   I seriously think, timing sucks.  I haven't even had the chance to pay the third bill.     Can you hear my thoughts on what I should do?   Regards,   COVID19 Budget   --------   Upcoming change to your Ignite Bundle service     Hello Mat...

Credit to account for Rogers error

I have been trying to get a credit owing to us for a Roger’s error. I have called 6 times. Everyone has been polite and has verified that the funds are owing to us but no one can get the funds processed back to our account. I usually wait 2 plus hour...

Mecca18 by I've Been Around
  • 673 Views
  • 1 replies
  • 0 likes

Resolved! Rogers not honoring a promised credit

June 26, 2019 went to the Rogers at Tillsonburg store to purchased a sim card with data plan for my already owned phone. Was upsold to a Samsung s10 with 10gb unlimited plan and a free tablet for a 2 yr contract.   Was made to wait 2 hours in the sto...

Radiance76 by I've Been Around
  • 1864 Views
  • 3 replies
  • 0 likes
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