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Is this company legit insane!?!

Rogers is absolutely mental. You send me a bill for $107 dollars after jerking me around for 2 weeks. I ordered a Thinkphone online (in the middle of the night as an impulse) but was totally down to pay and even switch phone companies just for this d...

eli4700 by I've been here awhile
  • 170 Views
  • 1 replies
  • 0 likes

False Plan Advertising (Fido migration to Rogers)

I recently just had an open account with Rogers because I saw form their website that they are offering Fido users $50 for Infinite Essential plan when migrating to Rogers. I was entertained by the agent that time and I specifically mentioned that po...

Resolved! Getting billed for Roaming when not roaming

First off, please ignore my username/alias as I was trying to type something else and it autocorrected to "cancer" and I was typing fast and it autocorrected right when I clicked save.  My apologies. I can't figure out how to change it now.Anyways, I...

Incompetence & Vague Assurances

April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido p...

Jefflant17 by I've been here awhile
  • 356 Views
  • 2 replies
  • 0 likes

Resolved! SITUATION OGLITCH

my reference to my info.   I used to work for CSINBOUND at ROGERS, wish I could work there again but got laid off, here's the scenario from my perspective (some information is incomplete like the days, you will just use your judgement if you dont hav...

Nabooski by I've been here awhile
  • 477 Views
  • 1 replies
  • 0 likes

How can I enforce promises made by a field agent?

Hi there,   First my story: At the beginning of March I let myself convince by a Rogers field agent at my door to change Home internet providers. I was promised a reduced monthly fees, a free second month and waived installation fees. He also mention...

mgram by I've been around
  • 414 Views
  • 2 replies
  • 0 likes

Resolved! Rogers not honoring a promised credit

June 26, 2019 went to the Rogers at Tillsonburg store to purchased a sim card with data plan for my already owned phone. Was upsold to a Samsung s10 with 10gb unlimited plan and a free tablet for a 2 yr contract.   Was made to wait 2 hours in the sto...

Radiance76 by I've been around
  • 3333 Views
  • 4 replies
  • 0 likes

Roaming charges rip off and rude staff

So I’ve been with Rogers cellular for a number of years on and off and for internet and TV for at least 15 years. Ever since they implemented this stupid roam like home feature it’s been a disaster. I cannot completely turn off my phone when I am abr...

Anastasiya by I've been around
  • 5698 Views
  • 19 replies
  • 8 likes

Resolved! Credit promised for installation charges

So I got this interent was having bell before which was working good. The sales agent (referred to me by my friend), gave the same deal as my friend got. I asked him if their would be any installation charges, and he mentioned I am offering you 150$ ...

Jobanwalia by I've been here awhile
  • 1769 Views
  • 8 replies
  • 0 likes

Utterly disgusted!

I have to write this as I'm completely taken back and appalled by the customer service, the lies/or misinformation I've received over the past year! I've been a Rogers customer since 2001 and in general, I've been happy with the services offered as w...

Ducci10 by I've been here awhile
  • 594 Views
  • 2 replies
  • 1 likes

30-day Satisfaction Guarantee Policy

Hi,I had taken Rogers connection recently on 18th Jan 2024 after porting to my old number based on certain conditions as agreed during our call, Interaction ID: I21xxxxxx52. I am not convinced with the services as agreed and faced connection issues a...

Cancelled Internet continues to get charged to credit card

I have been dealing with Rogers and contacted them over 5 times now to get this issue resolved. I cancelled my account 3 months ago but I kept getting charged to my credit card.  I even returned the modem but was getting charged to the credit card on...

kayleewon by I've been here awhile
  • 502 Views
  • 2 replies
  • 0 likes

Rogers does not commit to the price adjustment

Hi everyone,Here is my story:I was in the Mobile Shop on December 16th, 2023. They offered me to switch from my old provider to Rogers for $35 per month for the plan and finance iPhone 15 for $25 per month, which was a $23 discount from the retail pr...

zabrodov by I've been around
  • 512 Views
  • 1 replies
  • 0 likes

Ignite Bundle Price Increase

See Below,   I seriously think, timing sucks.  I haven't even had the chance to pay the third bill.     Can you hear my thoughts on what I should do?   Regards,   COVID19 Budget   --------   Upcoming change to your Ignite Bundle service     Hello Mat...

Account hacked

Thursday November 9 I received email from Rogers about a new IPhone upgrade which apparently I did in store in Mississauga. Called Rogers immediately to inform about the scam. On Friday November 10 I noticed that a new phone line was opened on my acc...

Resolved! Overcharge for service , don't get money back

Hello Community, Rogers is over charging me since nine (9) month for a service I don't use. Meanwhile the total  amount accumulated to  $1,291.50 . I called Rogers within the last three month several times,  with no success getting my money back. Eve...

um by I've been around
  • 791 Views
  • 1 replies
  • 2 likes

International messaging costs

I’ve noticed a few dollars here and there in my last couple bill cycles for international messaging costs - I have no idea where this is coming from. This bill cycle I incurred a pretty sizable charge for international messaging and decided to call R...

YChargeMe by I've been around
  • 1443 Views
  • 7 replies
  • 0 likes
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