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Forum Posts

Unexplained International Text Messages on Bill

I just woke up and saw that i got $200 charged on some international messages to US which i never sent. I have seen people having the same issue in the past. Can someone guide me through the process to fight it with rogers. I spoke to rogers represen...

Bakulm by I've Been Around
  • 221 Views
  • 2 replies
  • 0 likes

No internet for 12 months

I have called few times for my mother-in-law phone number. The technical support acknowledge that it was a Rogers network internal issue and user has nothing to do with. Now, I am asking for credit back and they refuse to offer me that. I am very fru...

saffouri1 by I've Been Around
  • 178 Views
  • 1 replies
  • 0 likes

Resolved! Refund Cheque Delay after Cancelling Services

Have Been Waiting For 3 Months Now On A Refund Since July, From A Service That Was Cancelled In June   Hi, I've been waiting on a refund from you guys since the end of July.  I cancelled my internet / cable services end of June and was mistakenly cha...

Volumes by I've Been Around
  • 3344 Views
  • 8 replies
  • 0 likes

Miscellaneous Charges on Closed Account

Rogers re-opened a closed account of mine and added miscellaneous charges 6 months after I closed it:   Hello, so rogers added 196$ of miscellaneous adjustments to my account after being closed for 6 months while I had an active account at the time w...

codyvdv by I've Been Here Awhile
  • 315 Views
  • 1 replies
  • 0 likes

Resolved! How long does Rogers send me my refund

I closed my old account with family plan and opened a new account with Rogers. There is some credit on my old account. A rep said they will send me a cheque. It's been at least a month and I haven't received the cheque. How long does it take typicall...

jclee48431 by I've Been Here Awhile
  • 22000 Views
  • 33 replies
  • 0 likes

2020 Ignite Bundle Price Increase

See Below,   I seriously think, timing sucks.  I haven't even had the chance to pay the third bill.     Can you hear my thoughts on what I should do?   Regards,   COVID19 Budget   --------   Upcoming change to your Ignite Bundle service     Hello Mat...

Credit to account for Rogers error

I have been trying to get a credit owing to us for a Roger’s error. I have called 6 times. Everyone has been polite and has verified that the funds are owing to us but no one can get the funds processed back to our account. I usually wait 2 plus hour...

Mecca18 by I've Been Around
  • 465 Views
  • 1 replies
  • 0 likes

Refunds on Sports packs

Hey rogers since there will be no sports at all to watch for the next month or so, will there be some sort of refund for those who pay for premium sports chanells? Don't respond by saying no because there will still be repeats and other exciting spor...

Resolved! Rogers not honoring a promised credit

June 26, 2019 went to the Rogers at Tillsonburg store to purchased a sim card with data plan for my already owned phone. Was upsold to a Samsung s10 with 10gb unlimited plan and a free tablet for a 2 yr contract.   Was made to wait 2 hours in the sto...

Radiance76 by I've Been Around
  • 1534 Views
  • 3 replies
  • 0 likes
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