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Back office takes forever to fix my contract

Hi,    I have an issue with one of my device, S22 Ultra CPO financing with Rogers. I'm supposed to have the 0% financing with the device and the customer care who helps me to get the phone assured that on April 19, 2025. However, a couple of days lat...

Resolved! 5G Infinite Premium + Travel

Hey,   I'm looking for advice, I have contacted 611 twice & been in store twice with no resolution, agent said they have put in a "ticket" for someone to contact me but alas here we are.   Like most I got an offer in my account to "upgrade" to a loya...

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JLSPM by I've been around
  • 1737 Views
  • 6 replies
  • 1 likes

Downgrade plan

Hi,   I have a cell phone plan for my Apple Iphone 13 that has far more data than I need. I am paying $110.00 per month.   It has become too expensive for me and I want to downgrade to a less expensive plan but the online options do not show that suc...

jj17 by I've been around
  • 294 Views
  • 4 replies
  • 0 likes

Plan Pricing

My wife is paying $74 for 50Gbs BYOD.     A coworker was just offered $60 for 130 Gbs and this includes phone payments.    Bother are existing customers.    how is this fair?    *Added Labels*

dave831 by I've been around
  • 222 Views
  • 2 replies
  • 0 likes

Seniors Plan

Does anyone know if it is possible to switch to the seniors plan for an existing customer. I have been a customer for about 25 years, and it seems wierd that the discount is for new activations only.        ***Edited Labels***

svniron by I've been here awhile
  • 24024 Views
  • 11 replies
  • 0 likes

Very Poor Service

Had a sales person stop by and against my better judgement signed a deal for Xfinity 2nd tier for 115 per month plus 1 mobile line for 37.50. Crave free for 3 months. Received 1st bill and deal not honored. Price should be $176, charged 226 and a lat...

Joeydogloki by I plan to stick around
  • 206 Views
  • 2 replies
  • 0 likes

Something strange happening on my account

I seem to be getting charged over $400 every two weeks! I did go in to set up a promise to pay so that I could split the monthly payment but it still took out the full amount and then tried to take out another $400 two weeks later, which my credit ca...

Set up fee

I transferred both lines from Fido to Rogers because one of the Roger’s representative said the monthly fee will be less $10, like $75 Milford both lines phone bill fee, so I agreed to transfer. The problem is she told me very end that there’s settin...

Kioni by I've been around
  • 182 Views
  • 1 replies
  • 0 likes

Unable to Activate Watch Cellular Plans

I have recently ported my phn plans from freedom mobile to rogers and I regret moving to rogers . I have spent 3 hours at the rogers stores to activate the apple watch cellular plan and activate wifi calling, but no luck . The store asked me call tec...

AlexH1827 by I've been here awhile
  • 1285 Views
  • 3 replies
  • 1 likes

Rogers prices are wild!

I've been a loyal Roger's customer for around 15 years. Today I contacted them to switch to a cheaper plan. I'm currently paying $107 a month for a 100gb plan (I barely use 10gbs) with a financed Samsung S23 FE. They could not offer me anything bette...

KarieEM78 by I've been around
  • 831 Views
  • 4 replies
  • 0 likes

Live chat kicks me off before I get to speak with someone

The challenge of connecting with a specialist to ask a question about my bill and a missing discount credit is ridiculous. I’m literally trying to understand why the accessibility discount wasn’t included on my bill even though I got approved for it ...

K0TO by I've been here awhile
  • 288 Views
  • 1 replies
  • 0 likes

Pricing and Promo Incorrect?

I just added a line to my existing account yesterday , under my dashboard its 35$ with a 10$ off a month discount, I got the confirmation email but it stated it was going to cost 35$. I called, I was on the phone to care dept for 1.75 hours. with no ...

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Misleading Phone Plan Offer

Hi there - I received an email offer stating I'm eligible for the 5G infinite premium + travel plan. When I clicked on the link, the banner says the cost is $70/month after discount. However, when I scroll down the page, it says the cost per month is...

Poro by I've been around
  • 966 Views
  • 6 replies
  • 0 likes

Horrible Service for an 85:year old

Warning, if a 85 year old women who has been on a great plan .by mistake picks a wrong plan and is way more expensive. I called on her behalf right away and admitted my mother by mistake No and no on getting bonus data back.Over 15 years of service b...

Patrickusa by I've been here awhile
  • 280 Views
  • 1 replies
  • 0 likes

Resolved! Double charged for Business Accounts

I am being charged for my old closed account 2******0 and new account 5******5 at the same time.I was with Roger’s on 3 years contract for business internet which is supposed to end on feb1 2024. I called them on dec 8 2024 to discontinue my service ...

Resolved! Rogers winback team, failed call, March 2024

Hi, I am from Montreal, Canada. Here I will try to explain of what happened after receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads it and listens to all the calls that have been made...

joe_black by I'm here a lot
  • 14279 Views
  • 6 replies
  • 3 likes

Long distance international Add-on packages

Daughter is Travelling to the UK and want to an add on for international calling.Both our phones are on the same plan. ROGERS terms say calls must originate on the Rogers network in Canada and terminate international for the preferred rate.What is th...

wvice1 by I've been around
  • 1107 Views
  • 1 replies
  • 0 likes

Frustrated

Just received a call saying my current lan is running out. Been a loyal customer for 3 yrs but they are ginna start charging me 6 dollars more for my current plan but not my receivers which were originally free are gi na cost me an extra 60 a month. ...

Wrees by I've been here awhile
  • 906 Views
  • 2 replies
  • 0 likes
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