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Win back team Scam

Got a call from a win back team and they gave me a good offer, “almost too good to be true”.The sent over the wrong color and memory of the iphone, called multiple times and the agents left multiple messages for the winback team. No luck. Eventually ...

Moe56 by I've been around
  • 11 replies

Resolved! Changing an Infinite 5G Plan to Mobile Internet Plan

I have a 150GB Infinite plan and I don't use the phone/texting services. I want to change it to a Mobile Internet plan. Is it possible to do this without purchasing the modems advertised under the Mobile Internet plan section of the website? I'd just...

Leith1812 by I've been here awhile
  • 4 replies

Unable to Activate Watch Cellular Plans

I have recently ported my phn plans from freedom mobile to rogers and I regret moving to rogers . I have spent 3 hours at the rogers stores to activate the apple watch cellular plan and activate wifi calling, but no luck . The store asked me call tec...

AlexH1827 by I've been here awhile
  • 1 replies

Door Sales Experience

Got a knock on the door and a rogers salesman offered me internet and mobile service for $95. What is great deal! Too good to be true? You probably already know how this story ends.I followed along on his iPad as he signed me up. I asked about the $1...

Kits11 by I've been around
  • 1 replies

Resolved! Check out the new price plan!

Has anyone else seen the new plan offers? They pop up next to your current lines and promote a better option for you. My current offer is to pay $25 more and get less than half the data I already have. Must be the way Rogers is paying for the merger....

Pricing issue on Phone Plan

Today,I chatted with a customer service to sign up a plan which was offered for $45 and if I pay with auto payment then extra $5 per month so is $40 with 10 gbs and standard features.. I received an email from Roger . When I open the email, I was so ...

Seniors Plan

Does anyone know if it is possible to switch to the seniors plan for an existing customer. I have been a customer for about 25 years, and it seems wierd that the discount is for new activations only.        ***Edited Labels***

svniron by I've been here awhile
  • 6 replies

Customer Service

Hi there. Posting here because no one at Rogers will let you speak to a supervisor. I bought a new phone and plan a few weeks ago for my daughter as her phone was broken. I have been a customer with Rogers consistently since 1996 and felt the generic...

me8787 by I've been around
  • 1 replies

Resolved! Red Wireless

Hello,I was advised to reach out to a red wireless with the phone number 1 888 819 1007 to upgrade my existing phone and plan with a VIP discount through my employer. The representative asked for my drivers Licence number and visa information. Just t...

Dkenn by I've been around
  • 1 replies

Resolved! Home internet/mobile deal

New plans for Shaw customers have just be released but it is unclear if the monthly mobile rate includes internet. service.  Would we continue to pay for our internet service directly to Shaw on top of the new rate that Rogers is offering? .     *** ...

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Asked for ID to Migrate to Ignite

I have been a Rogers customer for 7 years for internet, cellphone and home monitoring.  In the last month we notice that internet gets disrupted sor a little while, other times, hours. Called Rogers and they say the modem we have is old (legacy) and ...

Resolved! More Aggravation with Rogers Pricing

In February I had a lengthy go round with Rogers Chat about pricing on my home services with zero satisfaction. Now it's my turn with Wireless. You may have read that Rogers is "slashing prices" on Wireless after the Shaw merger. Sure. My wife and I ...

foodtech46 by I plan to stick around
  • 3 replies

Best Time to Change Plans?

What is the best date to change your plan in order to avoid fee ? Seems weird to select a less expensive plan and get charge more for the rest of the cycle. Should I make the change on the last day of the cycle or on the first day of the cycle.   **L...

Yang777 by I've been around
  • 1 replies

Resolved! Employees discount

Hello If I upgrade my wireless plan do I need to reapply for employee discount or it would still be applied   Thanks        ***Edited Labels***

inaammohd by I've been around
  • 1 replies

Bill Doesn't Reflect the Priceplan I was Offered

You call me and offer a plan cheaper then the provider I’m with so I decided to take the offer and leave my other provider. when I get my bill I am charged more than triple what I was told. Spending all day on the phone I was told they did make a mis...

WIN BACK,, But wrong line on the wrong plan

Folks I was offered a decent plan for 4 lines ( for me and my family) …3 should have been identical and 1 was CANADA/US calling that I use for work   EXCEPT they put to wrong line on Canada/US calling….need it fixed ASAP other wise I will be charged ...

Zappper by I've been around
  • 1 replies

Resolved! Premier vs. Premier Specialty Pack - What is this?

I'm currently being charged for these 2 items, Premier is $32.48 and Premier Specialty Pack is $68.00.  I can't seem to find a channel line-up for the Specialty Pack, but when I look on the Premier list, it seems that's exactly all the channels I hav...

AL2020 by I've been here awhile
  • 27 replies

5 hrs on hold just to be hung up on!

Wanted to know if this is common or if anyone else has experienced this. After being passed around a bit trying to resolve a billing issue I was hung up on instead of transfered. I had been on the phone for over about 5 hrs and had allready called tw...