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Changing Phone Plan - Financing Program Promotion

Hi there,I am wondering if I change my plan, if I get to keep my Financing Program Promotion monthly credit. I have read over my financing agreement which referred me to my wireless service agreement. Within the wireless service agreement, the only s...

noahflash8 by I've been here awhile
  • 218 Views
  • 3 replies
  • 0 likes

Customer Service

I started Services with Rogers in the last week of December, when I ordered a phone and a plan. First, I did not receive the phone it got misplaced in delivery, and then have to call them again for the sim that I got in February after calling like 10...

Radha1983 by I've been around
  • 142 Views
  • 1 replies
  • 0 likes

Terrible Customer Retention

I'm trying really hard to justify remaining a Rogers customer, but it's hard when I'm currently paying $86/month for a 30GB plan and there are multiple mid-tier providers offering less than $40/month for a 50GB plan. (We have two lines shared on the ...

mscott71 by I've been here awhile
  • 138 Views
  • 2 replies
  • 0 likes

Resolved! More Aggravation with Rogers Pricing

In February I had a lengthy go round with Rogers Chat about pricing on my home services with zero satisfaction. Now it's my turn with Wireless. You may have read that Rogers is "slashing prices" on Wireless after the Shaw merger. Sure. My wife and I ...

foodtech46 by I plan to stick around
  • 1230 Views
  • 7 replies
  • 2 likes

Calls to 800 Number

I have an infinity plan with Canada wide calling. Can I. All from Canada to an 800 number of a US company free of charge?     ***Edited Labels***

TWF3 by I've been around
  • 153 Views
  • 1 replies
  • 0 likes

FALSE ADVERTISING

Last week, a Rogers sales representative pitched me a compelling promotion: 60GB for just $40 monthly, free from any extra fees. Today, post-SIM activation and switching, I find my plan outlined in an email - $50 monthly, no discounts, and an unexpec...

Utterly disgusted!

I have to write this as I'm completely taken back and appalled by the customer service, the lies/or misinformation I've received over the past year! I've been a Rogers customer since 2001 and in general, I've been happy with the services offered as w...

Ducci10 by I've been here awhile
  • 242 Views
  • 2 replies
  • 1 likes

Resolved! Account Service Price Hike

Why is Rogers not bound by my two-agreement?After one year my price jumped exactly 10% from $90.40 to $99.44 for two iPhones mobile service.   ***ADDED LABELS***

olaf19 by I'm here a lot
  • 287 Views
  • 3 replies
  • 0 likes

Resolved! Unexpected Price Plan Changes

Hello,why my phone plan has changed?I never made any changes to anything, also why can't rogers inform there costumers about changes on the plans, this is really upsetting I am sick of them making changes and not informing.   **Labels Added**

Blueleaf14 by I've been here awhile
  • 208 Views
  • 1 replies
  • 0 likes

Employee discount removed

I was in the rogers app and there was a plan that was of better price. When i switched to it, it removed my $20 dollar x 24 month employee device discount and potentially my 50% off too… im so upset and don’t know what to do. Can anyone help?     ***...

Ybeezy by I've been around
  • 162 Views
  • 1 replies
  • 0 likes

Resolved! ignite tv/internet prices

a few weeks back i upgraded to the ignite tv/inernet with the 2yr locked in price now i see when i log in that there is a newer offer that is lower then what i am paying now and was wondering would i be able to have that lower offer or will that mess...

hiho by I'm a regular
  • 220 Views
  • 1 replies
  • 0 likes

Resolved! Premier vs. Premier Specialty Pack - What is this?

I'm currently being charged for these 2 items, Premier is $32.48 and Premier Specialty Pack is $68.00.  I can't seem to find a channel line-up for the Specialty Pack, but when I look on the Premier list, it seems that's exactly all the channels I hav...

AL2020 by I've been here awhile
  • 26493 Views
  • 29 replies
  • 8 likes

Rogers not honoring advertised wirless plan

Rogers has the 5G Infinite Essential plan with 120 GB, which is advertised for $55 for new and existing Rogers internet, TV, home phone, or home monitoring customers who are activating a new mobile line or upgrading their device. I already have my ce...

AR99 by I've been around
  • 658 Views
  • 6 replies
  • 0 likes

Bill Doesn't Reflect the Priceplan I was Offered

You call me and offer a plan cheaper then the provider I’m with so I decided to take the offer and leave my other provider. when I get my bill I am charged more than triple what I was told. Spending all day on the phone I was told they did make a mis...

Downgrading My Data?

My S/O have a data plan that far exceeds our needs since our living/work situations have changed. Is there any way I can go about cutting my data down so I’m not paying a huge bill when I simply don’t need/use all of it?Thank youPaul       ***Edited ...

pstefan98 by I'm here a lot
  • 292 Views
  • 2 replies
  • 0 likes

Resolved! Red Wireless

Hello,I was advised to reach out to a red wireless with the phone number 1 888 819 1007 to upgrade my existing phone and plan with a VIP discount through my employer. The representative asked for my drivers Licence number and visa information. Just t...

Dkenn by I've been around
  • 1688 Views
  • 3 replies
  • 0 likes

Data Usage on WhatsApp

Hello,I just opoened a Rogers account 2 days ago.I still had my former phone and barely used this line.Since then, I emitted 3 calls (2 by WhatsApp and one local) and checked my emails.I purchased the 15G infinity program and, to my surprise, I have ...

Anouck by I've been around
  • 1895 Views
  • 4 replies
  • 0 likes
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