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Forum Posts

Winback Opportunity?

I was very upset with Rogers for increasing my phone plan price 2 months after I signed up. Feels like I was lied to as a consumer for what I signed up for. I have ported out but the network is just stronger with Rogers. How does one get in touch wit...

So insulting

Spoke to two different specialists today. Been with Rogers for 26 years. They cannot offer me any sort of plan that saves me money even when I bring my own phone. The second specialist literally told me Rogers doesn’t care about my loyalty and they w...

Clar by I've been here awhile
  • 144 Views
  • 2 replies
  • 0 likes

False Plan Advertising (Fido migration to Rogers)

I recently just had an open account with Rogers because I saw form their website that they are offering Fido users $50 for Infinite Essential plan when migrating to Rogers. I was entertained by the agent that time and I specifically mentioned that po...

Winback team fail

I had same experience as fellow ex roger service user. I am from Vancouvrr, Canada. After receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads.I received my first call from the number +1...

Clamf by I've been here awhile
  • 317 Views
  • 3 replies
  • 0 likes

FALSE ADVERTISING

Last week, a Rogers sales representative pitched me a compelling promotion: 60GB for just $40 monthly, free from any extra fees. Today, post-SIM activation and switching, I find my plan outlined in an email - $50 monthly, no discounts, and an unexpec...

Rogers bill overcharging two months in a row

Hello, I have talked to chat twice about the issue and I was told the wrong info was provided and there is nothing that can be done. Here is what happened. I saw that Rogers EPP was offering the $55 dollar plan that includes USA and Mexico. I was alr...

LordHoju by I've been around
  • 142 Views
  • 1 replies
  • 0 likes

Winback Team Contact

Hello, We are long-time Rogers customers (35+years) and recently Telus presented us with an offer that was more attractive than our current Rogers plan. We tried calling Rogers to see if they could better it, but their customer service line was close...

j8nda by I've been around
  • 334 Views
  • 3 replies
  • 0 likes

Renew plan

2 hours to negotiate a new plan. What has thet kind of time. So fed up   **Labels Added**    

Inconsistent Mobile Plans and Offers

I have three mobile phones on my account and have had for many years, for each of my wife, daughter, and son. I am not looking for any sort of loyalty discount or non-advertised offer. I would like to simply choose the same mobile plan being offered ...

CS75 by I've been around
  • 196 Views
  • 1 replies
  • 0 likes

Terrible Winback Experience - Still No Call Back/Resolution

I want to preface by saying up until about 3-4 years ago, I was a Rogers lifer as they've always been good to my parents when we first came to Canada. The customer service and how they treat their customers has significantly declined, which has led m...

vNguyenn by I've been here awhile
  • 290 Views
  • 2 replies
  • 0 likes

Resolved! Rogers winback team, failed call, March 2024

Hi, I am from Montreal, Canada. Here I will try to explain of what happened after receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads it and listens to all the calls that have been made...

joe_black by I'm here a lot
  • 1483 Views
  • 1 replies
  • 0 likes

Changing Phone Plan - Financing Program Promotion

Hi there,I am wondering if I change my plan, if I get to keep my Financing Program Promotion monthly credit. I have read over my financing agreement which referred me to my wireless service agreement. Within the wireless service agreement, the only s...

noahflash8 by I've been here awhile
  • 586 Views
  • 3 replies
  • 0 likes

Customer Service

I started Services with Rogers in the last week of December, when I ordered a phone and a plan. First, I did not receive the phone it got misplaced in delivery, and then have to call them again for the sim that I got in February after calling like 10...

Radha1983 by I've been around
  • 312 Views
  • 1 replies
  • 0 likes

Terrible Customer Retention

I'm trying really hard to justify remaining a Rogers customer, but it's hard when I'm currently paying $86/month for a 30GB plan and there are multiple mid-tier providers offering less than $40/month for a 50GB plan. (We have two lines shared on the ...

mscott71 by I've been here awhile
  • 338 Views
  • 2 replies
  • 0 likes

Resolved! More Aggravation with Rogers Pricing

In February I had a lengthy go round with Rogers Chat about pricing on my home services with zero satisfaction. Now it's my turn with Wireless. You may have read that Rogers is "slashing prices" on Wireless after the Shaw merger. Sure. My wife and I ...

foodtech46 by I plan to stick around
  • 1697 Views
  • 7 replies
  • 3 likes

Calls to 800 Number

I have an infinity plan with Canada wide calling. Can I. All from Canada to an 800 number of a US company free of charge?     ***Edited Labels***

TWF3 by I've been around
  • 231 Views
  • 1 replies
  • 0 likes
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