I am very disappointed with the recent customer service I received from Rogers. For the last 3 years I have had my phone plan through my aunt and just paid her every month although it was in her name I was technically a customer of Rogers since I pai...
My current bill indicates the following: "Your services include:Unlim Can-Wide Calling//-Unlim Can-Wide Txt,Pic&VidMsgs//- 1000 LD mins frmCan to US&1000 Intl LDmins frm Can to BGD, CHN(incl.HK), IND, MEX & UK.See rogers.com/longdistancefor pay-per-u...
My spouse is on Fido and I have an infinite plan with Rogers. What's the process for adding her to my Rogers account by myself online? Once I can add her to my plan, can she just sign up for Talk And Text Plans and share data with me? **Labels Up...
Hi - I have an iphone 12 mini. I'd like to buy a later model but one with the same size sim card so I can keep my existing plan. How do I know which iphone to choose? *Added Labels*
Hi, I am on a Save and Return plan which requires me to return my phone by Nov 30th or I will have to pay the balance and keep the phone. I would like to upgrade but would like to try to take advantage of the Black Friday deals Roger’s offers every y...
I accepted the customized offer for the 5G Infinite Premium on my account, checked the box that I read the terms and conditions, clicked ok, got the browser confirmation that my plan was now active. When I went back to my mobile dashboard there wa...
I recently moved back to Ontario and activated a new primary line and secondary line last week with Rogers. At the time I was not aware of the FOCA preferred plan discounts that I qualify for. I am attempting to get the 5G Infinite Essential US/CA 10...
Recently left from Rogers, been with them since 2001. My wife and I both own our phones and were looking for a good offer from rogers byod plans. No luck.The new provider we switched to has network issues in our area which is a big issue. Not sure if...
I have been a Rogers customer for decades. Having recently retired, I don't need massive amounts of data or a ton of features on my wireless account. Rogers offers a 55+ account, but it's only for new activations (!?!). How does that make sense? D...
Why I Regret Switching to Rogers: My Billing Nightmare After six years with Virgin Mobile, I decided to switch my mobile service to Rogers less than 30 days ago. Their offer? A new Google phone for just $5 a month. It sounded like a great deal and wa...
I am trying to get Rogers Internet into my mother's senior home. I called last night and spend substantial time on the phone. An option was given to me for a call back. The wait time was about 30 minutes. My request was for a quote for Internet. Inco...
Hello Team,I have received a call from Win back team asking me to come back to Rogers and I was promised Discount on the plan and also $10 credit on each of the cell phone(2 cell phones) under financing and the specialist said it has been documented ...
I have recently ported my phn plans from freedom mobile to rogers and I regret moving to rogers . I have spent 3 hours at the rogers stores to activate the apple watch cellular plan and activate wifi calling, but no luck . The store asked me call tec...
Got this Rogers Preferred Program advisement from my work perk claiming monthly charge could be as low as $40 per month. Called the customer service and I have to pay $50 to know what options I could get. She mentioned the lowest plan could be $45 pe...
I am looking to renew my mobile plans and I am seeing a plan called "TEST - DO NOT USE". Does this happen to others as well? I would expect Rogers to be more careful around using Test data in their production environments. ***Edited Labels...
I called rogers this morning to discuss my bill. Contract was over and I am still paying higher bill. I am 100% sure the agent lied to me that she is from loyalty department. Call 611 doesn’t bring you to loyalty department. STOP LYING TO YOUR CUSTOM...
Hello,I’m experiencing an issue while trying to upgrade my phone through the Rogers app and website. I changed my plan 4 days ago, and it is active, but I keep receiving the following error:“It looks like you have a plan change pending on your main l...
I originally had reached out to Rogers to ask if there were any promotions available for me to decrease the amount that I was paying on a monthly basis in order to save money. I was advised that I would be possibly eligible to join it preferred prici...
Hi,I currently have the October bill on my account.I want to switch my plan to one without data.I have two questions:First, what is the monthly cost without data?Second, if I delete my plan now, will my data be cut off and will I have to pay the full...
I setup a new watch with the lte share plan but I was not told that the plan was only for incoming calls and texts messages and that I would be charged extra for outgoing texts or calls made from the watch when away from my phone. I feel this is shou...