I bought an Apple 15 premium from Rogers on August 28,returned it on Sept 4th, got a confirmation email that it was received on Sept 9th, yet Rogers just collected $2137.62 from my account. This is my mortgage payment and needs to be returned immedia...
I cancelled service in May, but didn't receive any email with Rogers returning label for two months! I called to Rogers support and support specialist sent me a letter and organized returning. I returned the equipment on July 5, 2024 using Purolator...
I never had such a hard time to resolve simple issue.I have signed for the home internet online back in April and in the chat confirmed that no installation or any additional fees will be charged. After a week I have received a bill where additional ...
Good Morning,March 16th 2024, I went and switched our TV & internet bundle and swapped back to rogers on my cell with BYOD. Turns out they created a brand new account and the old one was still active. When I noticed the payments 2 months later I call...
April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido p...
I was issued a check by rogers as i was out of country i have lost that check. So i wanted them to issue a new check to me ***Edited Labels***
People coming over from Shaw. You have to set up automatic billing. it is buried in the contract. I wasted over 2 hours trying to get the penalty billing of $5.60 reversed. 2 sets of 20 minutes on hold, then over an hour on chat with no success, ...
I was told my activation fees would be waived but it could take 2-3 bills. So when I was charged for them on my first bill ($270 total in activation fees for 4 lines), I had no choice but to pay it. Of course I can't just pay the plans only, otherwis...
I have been a Rogers mobile customer for over 10 years, not that anyone in their customer service department seems to care. I added another line and ported my wife's number over, closing her previous Rogers account. She was told by Rogers that if she...
Is there anyone know when I shall have the credit check after termination? I terminated my account on Nov 22, 2023. It is almost 8 weeks now. *Added Labels*
Got my final bill after switching. It's rogers owing me 50 bucks. Thing is, I cannot find info on how I am getting this money back. I assume it should be via mail with a cheque, but I've been waiting for 90 minutes on support so they can tell me wh...
What a ridiculous system. Late payment fee is being charged on my account that has a credit. **Labels Added**
Hi,I’m very frustrated with the service, process or whatsoever with Rogers!!!!I have returned the device 4 months ago, get charged (even I returned before it was expired), contacted the agents 7 times, three different cased created, STILL NOTHING HAP...
When I decided to add Ignite TV to my disabled son's internet service never ever did I expect to be double billed for the past 14 months starting in October 2022. Rogers, instead of using the address of the existing internet service and add the Ignit...
Hi,I am waiting for refund cheque from 30th august. Everytime I calls in, they just say we will escalate matter and i am still waiting for it. This last time customer service rep said you can do whatever its upto you. Really disappointed with rogers ...
You won't believe this. I canceled my Rogers due to moving and awaited my final bill after equipment return. I paid the $106 and 4 days later received a text to pay so I inadvertently paid it again. They sent me a refund of the full amount of the ext...
Hi there.The warehouse received my device on October 20th. It is now November 27th and I have yet to receive my upfront edge refund on my account. My services with Roger’s have been threatened to be interrupted while I’m waiting on this refund to pro...
We left Rogers because they are the worst telecom company in North America and we should allow other companies like sprint, Virigin to come in and put this company in its place. I cancelled my service in March of 2022 and paid the remainder of my bal...
They changed my account charges me for 2 months of ignite and also a late payment. With previous account I had a credit never recieved that!!!! New bill is over $330 can't afford that on a pension. . ! **Labels Added**
I canceled my account in early June and Roger's initially refunded me the unused days (because they took paymeny for the whole June through autopayment) by cheque which i deposit in August. Then in Sept Roger's sent me a bill to pay back the amount o...