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Forum Posts

Automatic Billing

People coming over from Shaw.  You have to set up automatic billing.  it is buried in the contract.  I wasted over 2 hours trying to get the penalty billing of $5.60 reversed.  2 sets of 20 minutes on hold, then over an hour on chat with no success, ...

walterw by I've been around
  • 95 Views
  • 1 replies
  • 0 likes

Upfront Edge Device Return

I have been a Rogers mobile customer for over 10 years, not that anyone in their customer service department seems to care. I added another line and ported my wife's number over, closing her previous Rogers account. She was told by Rogers that if she...

Refund for cancelled service

Got my final bill after switching. It's rogers owing me 50 bucks.   Thing is, I cannot find info on how I am getting this money back. I assume it should be via mail with a cheque, but I've been waiting for 90 minutes on support so they can tell me wh...

robellus by I've been here awhile
  • 327 Views
  • 4 replies
  • 0 likes

Resolved! double billed

When I decided to add Ignite TV to my disabled son's internet service never ever did I expect to be double billed for the past 14 months starting in October 2022. Rogers, instead of using the address of the existing internet service and add the Ignit...

Unable to get refund

Hi,I am waiting for refund cheque from 30th august. Everytime I calls in, they just say we will escalate matter and i am still waiting for it. This last time customer service rep said you can do whatever its upto you. Really disappointed with rogers ...

Ripped off by Rogers and collection company

You won't believe this. I canceled my Rogers due to moving and awaited my final bill after equipment return. I paid the $106 and 4 days later received a text to pay so I inadvertently paid it again. They sent me a refund of the full amount of the ext...

jworacing by I've been here awhile
  • 292 Views
  • 1 replies
  • 0 likes

Resolved! Upfront Edge Refund No Updates

Hi there.The warehouse received my device on October 20th. It is now November 27th and I have yet to receive my upfront edge refund on my account. My services with Roger’s have been threatened to be interrupted while I’m waiting on this refund to pro...

pstefan98 by I'm here a lot
  • 320 Views
  • 2 replies
  • 0 likes

Rogers Account Support not helpful

We left Rogers because they are the worst telecom company in North America and we should allow other companies like sprint, Virigin to come in and put this company in its place. I cancelled my service in March of 2022 and paid the remainder of my bal...

kevins1 by I've been here awhile
  • 960 Views
  • 6 replies
  • 0 likes

NOT HAPPY AT ALL!!!! Ignite

They changed my account charges me for 2 months of ignite and also a late payment. With previous account I had a credit never recieved that!!!! New bill is over $330 can't afford that on a pension. . !   **Labels Added**    

JoanR by I've been here awhile
  • 525 Views
  • 5 replies
  • 0 likes

Resolved! Rogers billed me on an account that was canceled 3 months ago

I canceled my account in early June and Roger's initially refunded me the unused days (because they took paymeny for the whole June through autopayment) by cheque which i deposit in August. Then in Sept Roger's sent me a bill to pay back the amount o...

Sandrafms by I've been here awhile
  • 601 Views
  • 2 replies
  • 0 likes

Misleading information

I recently moved and was told by a csr that a move was free. They set it up at my new place but I was charged for the move. Why did the csr gave me misleading information then? I would never go for it I had known. I could have got a new connection fr...

Rutasru by I've been around
  • 281 Views
  • 1 replies
  • 0 likes

Waiting to be refunded for my returned device

On December 20th, I had purchased a second phone and added a second line to my main line. Unfortunately I had to return the phone and cancel that line on January 2nd, I did it within the 30 days (Sarisfaction Guarantee).I returned the phone to the Ro...

Jess0119 by I've been here awhile
  • 513 Views
  • 2 replies
  • 0 likes

Refund

I already canceled internet service and my last bill shows a credit balance of $27.24. Two months ago, I asked how to get my money refunded. The customer service agent told me that because I have my credit card registered they will refund my money th...

Jairo1 by I've been around
  • 1203 Views
  • 4 replies
  • 0 likes

Resolved! Credit Account Balance

Not a customer anymore, but I have a significant credit balance on my account.How long does it generally take for Rogers to issue me a cheque for that balance?       ***Edited Labels***

Return/exchange new device

Hello,I have just recently purchased a new iPhone 14 and I had an iPhone 11 Pro Max previous to this phone and I am just finding it WAY too small (to the point of having a hard time handling it) and I am also not impressed with the camera, I am think...

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