Refund
I was issued a check by rogers as i was out of country i have lost that check. So i wanted them to issue a new check to me ***Edited Labels***
I was issued a check by rogers as i was out of country i have lost that check. So i wanted them to issue a new check to me ***Edited Labels***
People coming over from Shaw. You have to set up automatic billing. it is buried in the contract. I wasted over 2 hours trying to get the penalty billing of $5.60 reversed. 2 sets of 20 minutes on hold, then over an hour on chat with no success, ...
I was told my activation fees would be waived but it could take 2-3 bills. So when I was charged for them on my first bill ($270 total in activation fees for 4 lines), I had no choice but to pay it. Of course I can't just pay the plans only, otherwis...
I have been a Rogers mobile customer for over 10 years, not that anyone in their customer service department seems to care. I added another line and ported my wife's number over, closing her previous Rogers account. She was told by Rogers that if she...
Is there anyone know when I shall have the credit check after termination? I terminated my account on Nov 22, 2023. It is almost 8 weeks now. *Added Labels*
Got my final bill after switching. It's rogers owing me 50 bucks. Thing is, I cannot find info on how I am getting this money back. I assume it should be via mail with a cheque, but I've been waiting for 90 minutes on support so they can tell me wh...
What a ridiculous system. Late payment fee is being charged on my account that has a credit. **Labels Added**
Hi,I’m very frustrated with the service, process or whatsoever with Rogers!!!!I have returned the device 4 months ago, get charged (even I returned before it was expired), contacted the agents 7 times, three different cased created, STILL NOTHING HAP...
When I decided to add Ignite TV to my disabled son's internet service never ever did I expect to be double billed for the past 14 months starting in October 2022. Rogers, instead of using the address of the existing internet service and add the Ignit...
Hi,I am waiting for refund cheque from 30th august. Everytime I calls in, they just say we will escalate matter and i am still waiting for it. This last time customer service rep said you can do whatever its upto you. Really disappointed with rogers ...
You won't believe this. I canceled my Rogers due to moving and awaited my final bill after equipment return. I paid the $106 and 4 days later received a text to pay so I inadvertently paid it again. They sent me a refund of the full amount of the ext...
Hi there.The warehouse received my device on October 20th. It is now November 27th and I have yet to receive my upfront edge refund on my account. My services with Roger’s have been threatened to be interrupted while I’m waiting on this refund to pro...
We left Rogers because they are the worst telecom company in North America and we should allow other companies like sprint, Virigin to come in and put this company in its place. I cancelled my service in March of 2022 and paid the remainder of my bal...
They changed my account charges me for 2 months of ignite and also a late payment. With previous account I had a credit never recieved that!!!! New bill is over $330 can't afford that on a pension. . ! **Labels Added**
I canceled my account in early June and Roger's initially refunded me the unused days (because they took paymeny for the whole June through autopayment) by cheque which i deposit in August. Then in Sept Roger's sent me a bill to pay back the amount o...
I recently moved and was told by a csr that a move was free. They set it up at my new place but I was charged for the move. Why did the csr gave me misleading information then? I would never go for it I had known. I could have got a new connection fr...
On December 20th, I had purchased a second phone and added a second line to my main line. Unfortunately I had to return the phone and cancel that line on January 2nd, I did it within the 30 days (Sarisfaction Guarantee).I returned the phone to the Ro...
I already canceled internet service and my last bill shows a credit balance of $27.24. Two months ago, I asked how to get my money refunded. The customer service agent told me that because I have my credit card registered they will refund my money th...
Not a customer anymore, but I have a significant credit balance on my account.How long does it generally take for Rogers to issue me a cheque for that balance? ***Edited Labels***
Hello,I have just recently purchased a new iPhone 14 and I had an iPhone 11 Pro Max previous to this phone and I am just finding it WAY too small (to the point of having a hard time handling it) and I am also not impressed with the camera, I am think...