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Resolved! Credit Account Balance

Not a customer anymore, but I have a significant credit balance on my account.How long does it generally take for Rogers to issue me a cheque for that balance?       ***Edited Labels***

Resolved! Refund

I was issued a check by rogers as i was out of country i have lost that check. So i wanted them to issue a new check to me     ***Edited Labels***

DO NOT CHOOSE ROGERS

I canceled my service to rogers last october 2024 because it’s giving me 80-100mbps consistent for 1 year! I am paying for 1.5GBPS. They even send a technician and the technician ended up replacing the modem, but still nothing change. Since i cancele...

How long should Rogers refund take?

I cancelled my Nokia FastMile 5G on February 1st, and the device is confirmed to have been received by Rogers by Feb 17.   I was charged the remaining balance of the model on Feb 15, which I was told that it will be refunded. I called in multiple tim...

yicho by I've been around
  • 289 Views
  • 2 replies
  • 0 likes

Ripped off by Rogers and collection company

You won't believe this. I canceled my Rogers due to moving and awaited my final bill after equipment return. I paid the $106 and 4 days later received a text to pay so I inadvertently paid it again. They sent me a refund of the full amount of the ext...

jworacing by I've been here awhile
  • 1392 Views
  • 3 replies
  • 1 likes

Charged $2137 when i have no service with Rogers

I bought an Apple 15 premium from Rogers on August 28,returned it on Sept 4th, got a confirmation email that it was received on Sept 9th, yet Rogers just collected $2137.62 from my account. This is my mortgage payment and needs to be returned immedia...

QueenTeejay by I've been here awhile
  • 522 Views
  • 2 replies
  • 0 likes

Billing Issue

I never had such a hard time to resolve simple issue.I have signed for the home internet online back in April and in the chat confirmed that no installation or any additional fees will be charged. After a week I have received a bill where additional ...

Ryven by I've been around
  • 834 Views
  • 2 replies
  • 0 likes

Incompetence & Vague Assurances

April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido p...

Jefflant17 by I've been here awhile
  • 931 Views
  • 2 replies
  • 0 likes

Automatic Billing

People coming over from Shaw.  You have to set up automatic billing.  it is buried in the contract.  I wasted over 2 hours trying to get the penalty billing of $5.60 reversed.  2 sets of 20 minutes on hold, then over an hour on chat with no success, ...

walterw by I've been around
  • 748 Views
  • 1 replies
  • 0 likes

Upfront Edge Device Return

I have been a Rogers mobile customer for over 10 years, not that anyone in their customer service department seems to care. I added another line and ported my wife's number over, closing her previous Rogers account. She was told by Rogers that if she...

Refund for cancelled service

Got my final bill after switching. It's rogers owing me 50 bucks.   Thing is, I cannot find info on how I am getting this money back. I assume it should be via mail with a cheque, but I've been waiting for 90 minutes on support so they can tell me wh...

robellus by I've been here awhile
  • 1610 Views
  • 4 replies
  • 0 likes

Resolved! double billed

When I decided to add Ignite TV to my disabled son's internet service never ever did I expect to be double billed for the past 14 months starting in October 2022. Rogers, instead of using the address of the existing internet service and add the Ignit...

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