Order
I placed an upgrade order on the 22nd. The new plan was immediately activated, but I don't see the order for the phone. My credit card was charged.In my account it's showing nothing and AI chat says no orders on pending ***Edited Labels***
I placed an upgrade order on the 22nd. The new plan was immediately activated, but I don't see the order for the phone. My credit card was charged.In my account it's showing nothing and AI chat says no orders on pending ***Edited Labels***
I had upgraded for new device on 3rd of march it is 13th march today. I didn’t receive my return kit yet. What should I do now?? **Labels Updated**
I have two phones which I've been trying to upgrade for a full week. Every time I log in and go to the upgrade phone option I get "Oops, something went wrong." I know this is an account specific issue because if I view a page for a certain phone, for...
I have been trying to upgrade my phone online for over a month. I keep getting a message saying: oops something went wrong. We are working on a fix as quickly as we can. Try again later. If the issue persists chat with a specialist or call the 1800 n...
Hi there. Not sure if I have the right forum for this. I currently have a samsung galaxy watch. But I am now an iPhone user. I would like to upgrade my Galaxy watch to an apple watch. My galaxy watch is currently financed . I would just like to up...
I have been trying to upgrade my phone for the past 2 days, looking to switch to the S24 Ultra. I keep getting a Something Went Wrong message at checkout with a comment that if the issue persists to try calling or going through the Live Chat feature....
I ordered a phone for express pick up. I got the confirmation email with the order number. I have heard nothing since receiving the email and I tried calling the location for pickup but there was no answer. ***Edited Labels***
I ordered new mobile online, as i broke the screen of the current phone i am using. FedEx came and delivered me the brown box, when i opened it was only with Sim card and some brochures. I thought maybe they will send the Mobile phone separately , wh...
So I will be out of the country but returning the day after my Save&Return deadline. I have many questions so I'll apologize upfront. (1) Is there any grace period if I choose to simply return the phone? (2) If I Do get another phone (either finance ...
Hi,I’m planning to move to a different provider as I had a very bad experience with Rogers telecom services. I never saw the team so lazy that they take 2.5 months just to make updates to someone’s account. I’m going to switch my wifi, home security ...
I upgraded my phone online 1 week ago today. I received my phone on the 28th of January. When I received my phone I did not receive the return kit for my old phone. I have a 600 upfront edge amount already on billed to me. I need the return kit so I ...
In November 2024, I got two phones after spending around 15 hours dealing with the process. A manager assured me that my monthly charges, including taxes, would be $169.53, and they confirmed there would be no changes to my plan. However, when I rece...
I am getting very frustrating now. I am not sure this will help. I upgraded my phone to iPhone 16 as per the Black Friday sale. The customer service guy deleted my preferred program discount by mistake. I finally reached another lady and helped to ad...
My wife and I were attempting to upgrade both lines on our account to a new phone and new plan. Mine went through with no issues. Her line had some missing discounts that we were promised. The rep cancelled the upgrade order that they processed and a...
As a loyal customer of Rogers, I am totally fed up with the poor service and communication in the upgrade of our 4 family phones. 1. When upgrading 4 devices, the Rogers agent/system put all of our four upgrades under ONE name (my daughter Chris...
I want to buy new 16 pro max *Added Labels*
I bought the phone couple days ago but yesterday the phone price just dropped. I heard that there was 15 days price protection. Is "Price protection" still existed? Thanks *Added Labels*
I bought a plan black Friday. $0/month iPhone 16. I picked a phone that was 2-3days deliver. About 10 days later I get an email from Rogers saying "Your device is on backorder - Can't wait for a new device? You can switch to another model by contacti...
Hi I’ve been with Roger’s for 20 years and all of a sudden I can’t upgrade to new iPhone for 3 of my lines without 1000 dollar down payment for each, so a total of 3000 dollars for 3 iPhones, they have never asked me for a down payment for a phone be...
I created a trade-up that requires me to ship the phone to Likewize on behalf of Rogers. Unfortunately, the shipping label created is for Canada Post which is not currently available. I've spoken to both Rogers and Likewize support and neither have a...