I recently received an offer from Rogers to upgrade early and save up to $250. However, when I try to complete the upgrade, the system displays that my remaining device balance is struck out at the top—suggesting it’s waived—but I’m still being asked...
Frustrated getting through to customer care, after many attempts and ques as long as 99 ahead of me, chat still could not tell me what to do.. transferred to other departments, getting disconnected... then finally after hours they tell me to call .. ...
Back around the new year (2025), I called to upgrade my phone to the S25 Ultra bundle with the Buds 3 Pro. At that time they said they couldn't find any bundle like this ... even though it was advertised all over the Rogers website. Now, over 3 mon...
I bought the phone couple days ago but yesterday the phone price just dropped. I heard that there was 15 days price protection. Is "Price protection" still existed? Thanks *Added Labels*
Dear Rogers Customer Support, I am currently subscribed to Rogers cellular service on three lines, all of which are set to expire in the first week of June 2025. On May 1, 2025, I received a promotional offer to upgrade to the iPhone 16 for $17 per m...
So I will be out of the country but returning the day after my Save&Return deadline. I have many questions so I'll apologize upfront. (1) Is there any grace period if I choose to simply return the phone? (2) If I Do get another phone (either finance ...
I would like to upgrade my Samsung phones but don't want to use the "return and Save" option. "my last bill was almost $1000.00" is this possible? I can't live without a phone for 2 or 3 weeks plus Canada post is set to go on strike again so could be...
I have upgraded my 2 device from rogers store and received my 2 new devices, but not received returned kit. When should I expect my return kit? ***Edited Labels***
All I want to do is upgrade my phone. I called Rogers and ordered one on March 30th, received the info and after waiting a week for the delivery status realized my online account was suspended. I spent over an hour on hold yesterday just to be told t...
Problem solved, maybe. The agents are helpful. We need more of them. *** Edited labels ***
I'm hoping to understand why I'm being charged PST on my 2 new phones. I live in Alberta, and the phones have been purchased and delivered to me in Alberta. My phone number is a BC (250) area code, so I've already accepted that I will forever pay PST...
My device upgrade is due now and my account’s up to date, but Rogers is refusing to upgrade my phones. They’re saying the devices haven’t been returned yet, even though my new bill isn’t even ready. That’s what customer care told me. Now they’re also...
Trying to upgrade iPhone & plan for well over 2 months. Escalated issue twice to Office of the President since Feb. 1/24. Rogers agents promised someone will call back in 3-5 days. It's already been two weeks and still no calls from Rogers. How long ...
I just went to return my device after 2 Years, sales rep name harkirat Abused me and didnot help at all, i asked for manager but he said he is the manager and he doesnt care. This is just unacceptable. Abusing and harassing customers is not a solutio...
After more than 20 years with Rogers, I’m honestly so disappointed with how they handle loyal customers.I recently reached out to see if I could lower my monthly costs, especially since Telus and even Fido (which Rogers owns!) have much better prices...
Hi, it's my 3 billing cycle and I still haven't received my credit for my trade in credit of my old mobile. ***Edited Labels***
I ordered new mobile online, as i broke the screen of the current phone i am using. FedEx came and delivered me the brown box, when i opened it was only with Sim card and some brochures. I thought maybe they will send the Mobile phone separately , wh...
Along with many, many other people, I can't upgrade online. I have been trying, literally for weeks. Nothing works. Clearing cache, 6 different browsers, mobile, desktop, apple, android. Nothing. Fix your . site. I go to the store with my issue...
I placed an upgrade order on the 22nd. The new plan was immediately activated, but I don't see the order for the phone. My credit card was charged.In my account it's showing nothing and AI chat says no orders on pending ***Edited Labels***
I had upgraded for new device on 3rd of march it is 13th march today. I didn’t receive my return kit yet. What should I do now?? **Labels Updated**