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Forum Posts

Upfront edge bill

Hello, I have currently have a upfront edge device that ended on Dec. 26th but I was not able to return it however I upgraded to a new phone thru online. My question is I have the $600 upfront edge amount on my bill would I still be charged for the o...

Rogers Special Offer Misleading

I have a Special Offer on MyRogers to upgrade my phone, including a $29.80 monthly on-bill credit for a Samsung S21Fe. Seems very tempting in the beginning. I selected the offer and moved to the next step, and the credit was reduced to $24.80! It mea...

ADaryaei by I've Been Here Awhile
  • 74 Views
  • 4 replies
  • 0 likes

Win back team Scam

Got a call from a win back team and they gave me a good offer, “almost too good to be true”.The sent over the wrong color and memory of the iphone, called multiple times and the agents left multiple messages for the winback team. No luck. Eventually ...

Moe56 by I've Been Around
  • 241 Views
  • 3 replies
  • 1 likes

VERY ANGRY CUSTOMER

In February 2022, i decided to upgrade my iphone with Rogers Communications. A New iphone was sent to me, but on arrival, i realized it was the wrong phone. i called and told them i would return it and if they could send me a new one. At this point i...

ArmitaZ by I've Been Around
  • 180 Views
  • 1 replies
  • 1 likes

Device Upgrade - Feedback

Not very happy with latest interaction: I ordered a Galaxy fold 4 a week ago, I noticed the next day it went to back order status . I contacted an agent and they informed me it would take 2 weeks. I then get an email stating it would be 4 weeks. Sigh...

Debgates by I've Been Around
  • 100 Views
  • 1 replies
  • 0 likes

Missing Down Payment

I am coming to the end of my upfront edge plan and am trying to upgrade my phone. I had a message that I needed to pay 40% down. Anyways… I ordered my phone, made the down payment and then the system glitches.I checked my bank, money came out, order ...

Mgagnon79 by I've Been Around
  • 94 Views
  • 2 replies
  • 1 likes

I don’t get any email after my order confirmation

I purchased the device on Dec 20 and got an email confirmation right after but till now I don’t see anything else. When I purchased on web it said the device is standard ship 2-5 days as its available in stock. What can I do now ?My previous order ta...

Haiquangdu by I've Been Here Awhile
  • 120 Views
  • 3 replies
  • 0 likes

Resolved! Upfront edge return timeline

My upfront edge contract is expiring on Dec 3rd and I am going to do an upgrade to a new device and return the old device that was on upfront edge financing. the confirmation page is showing the new device has a 4+ week shipping delay and the terms a...

ahorvath by I've Been Around
  • 290 Views
  • 1 replies
  • 0 likes

Upgrading phone early on Upfront Edge

I wanted to take advantage of pricing right now and upgrade my current phone 4 months earlier than the end of my 2 year Upfront Edge financing. I have $200 left to finish and I believe I can upgrade now if I pay the balance of that financing and just...

Wetrider by I've Been Around
  • 428 Views
  • 2 replies
  • 0 likes

Any Price protection for Rogers?

I bought the phone couple days ago but yesterday the phone price just dropped. I heard that there was 15 days price protection. Is "Price protection" still existed? Thanks   *Added Labels*

hhvi by I've Been Around
  • 121 Views
  • 1 replies
  • 0 likes

Billed for a Device that was Returned

Received new phone. Sent back the old phone. Tranked the delivery. Confirmed the delivery. Forget about it. One month later I got a bill????? Anybody have the same problem? Where can I send my proof of delivery to? Thank you   **Labels Added**    

Promotion

Got iphone for what was to 15 an month ends up i am charged 35 . Get run around. Get tired of fighting but 3 months later they are in for 15 again. Can I get this some how   *Added Labels*

44kaytee by I've Been Here Awhile
  • 142 Views
  • 1 replies
  • 0 likes

Store Upsell Policy

So is it common practice for store employees to upsell the new lighting cables under the basis of “older cables will damage the battery”?I was at the west Edmonton mall branch recently to upgrade to an iphone 13 pro, while in the store the clerk proc...

Mikey74 by I've Been Here Awhile
  • 208 Views
  • 5 replies
  • 0 likes

Resolved! Service set up fee

I upgrade my device on both lines at costco ( 2 lines same account) I was told that the service set up fee is waived. When I received my first bill, I had a charge of $50 for both device for service set up fee. I chat with customer service 2x and I w...

KMR20 by I've Been Around
  • 442 Views
  • 1 replies
  • 0 likes

Resolved! Rogers Upfront Edge Return Question

Hello. I am currently a month away from the end of my upfront edge device (s20+). I have an offer on the my rogers app to do an upgrade now and they will waive the remaining $73~ left on my upfront edge amount. It says that in order for them to go ah...

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Keith22 by I've Been Around
  • 3273 Views
  • 6 replies
  • 0 likes

Resolved! replacing ancient phone

HI, Just got a renewed phone today a MOTO G PURE,to replace a Nokia 2720 flip phone.the new phone did not have a sim card and i have a current offer on my account to upgrade my plan,the current sim card does not fit what should i do to get ready to u...

mapp447 by I Plan to Stick Around
  • 351 Views
  • 4 replies
  • 0 likes

Resolved! phone plan upgrade

HI, I am a senior trying to upgrade my phone and plan.there is currently an offer on my plan to upgrade but when i try to purchase a phone it send me to far more expensive plans and not the current offer which is quite reasonable? can someone let me ...

mapp447 by I Plan to Stick Around
  • 346 Views
  • 2 replies
  • 1 likes

Brand new phone bought at Rogers store BLACKLISTED

I do not understand how a brand new phone I purchased from the Rogers store ends up blacklisted and I’m told they need to “investigate”.  I bought it 2 weeks ago.  Just two weeks ago brand new… I went back to the store with my receipt in hand and the...

crossb75 by I've Been Here Awhile
  • 973 Views
  • 2 replies
  • 0 likes

Returning phone on contract end for new one

What is the process for returning phone in contract end in exchange for new phone/contract? Specifically.. I assume they let you keep both phones to do transfer of data etc..     **Labels Added**

jimy by I Plan to Stick Around
  • 2523 Views
  • 3 replies
  • 0 likes

Resolved! Can't View iPhone 13 Details on Rogers.com

For a company that sells internet services, this is shocking.  I wanted to upgrade a cell phone but the site keeps either booting me out or just takes me back to the same screen over and over again.  All I am doing is trying to click on the "more det...

DDC by I've Been Around
  • 308 Views
  • 1 replies
  • 0 likes
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