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Rogers Upfront Edge Return Question

Hello. I am currently a month away from the end of my upfront edge device (s20+). I have an offer on the my rogers app to do an upgrade now and they will waive the remaining $73~ left on my upfront edge amount. It says that in order for them to go ah...

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Keith22 by I've Been Around
  • 40 Views
  • 1 replies
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phone plan upgrade

HI, I am a senior trying to upgrade my phone and plan.there is currently an offer on my plan to upgrade but when i try to purchase a phone it send me to far more expensive plans and not the current offer which is quite reasonable? can someone let me ...

mapp447 by I've Been Around
  • 24 Views
  • 0 replies
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Can't View iPhone 13 Details on Rogers.com

For a company that sells internet services, this is shocking. I wanted to upgrade a cell phone but the site keeps either booting me out or just takes me back to the same screen over and over again. All I am doing is trying to click on the "more detai...

DDC by I've Been Around
  • 134 Views
  • 1 replies
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Brand new phone bought at Rogers store BLACKLISTED

I do not understand how a brand new phone I purchased from the Rogers store ends up blacklisted and I’m told they need to “investigate”. I bought it 2 weeks ago. Just two weeks ago brand new… I went back to the store with my receipt in hand and they ...

crossb75 by I've Been Here Awhile
  • 478 Views
  • 2 replies
  • 0 likes

When will the next iPhone Sales be?

My friend pays $18 month for their iPhone ``13. Said they got a deal at the beginning of April. I only see it for sale for $47/month... that's a huge price diff. I need a new phone but am I better off to wait if a new sale will happen this month? ***...

Campbell149 by I've Been Here Awhile
  • 148 Views
  • 1 replies
  • 0 likes

Customer Service Nightmare

I'll start by saying that the retention agent I spoke to was great. He tried as best he could to fix the problem that I'm about to discuss. BUT, I called on 04/03 for an upgrade, my daughter dropped her phone, it's unusable. I was told there was an o...

pollyana by I've Been Here Awhile
  • 246 Views
  • 2 replies
  • 0 likes

10 Days to Deliver a Cell?

The ad said, "Get your phone as soon as SAME DAY! Some restrictions apply, and could be 1-2 business days. I am now at day 10 waiting on a new phone I needed to start my new job 2 days ago. How silly do I look telling my boss continually that I am st...

Hidden fees on Plan change on wireless.

I contacted Rogers today via live chat to change my plan etc. I asked the Rogers person why my bill hadn't changed in over 2 years as I was told my phone would be paid off then. They would not give any number, just said there are separate charges on ...

Mikej1 by I've Been Around
  • 459 Views
  • 5 replies
  • 0 likes

How do I get in touch with someone from the Fraud Department?

I recently made an address change in the wireless account profile. Then place an order of new phone. Two days after I received an email saying I needed to wait 3-4 weeks for backorder. Then I contact a representative via phone, she suggested I switch...

ResUC by I've Been Around
  • 1510 Views
  • 1 replies
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S21 Ultra Backorder

Hey all, Was wondering if there's anyone at Rogers that can chime in on when they are expecting the S21 Ultra's? The generic 3-4 weeks is a little off putting. Those that are waiting also have a limited amount of time to take advantage of the Samsung...

Jax613 by I Plan to Stick Around
  • 3739 Views
  • 94 replies
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Rogers not honouring Special Upgrade Offer.

My package is coming to an end and if I want to keep it the price will rise significantly. I was told by a Rogers representative that they're basically trying to get everyone over to ignite. Fine. As long as it's not too expensive. So when I sign in ...

warped77 by I Plan to Stick Around
  • 379 Views
  • 2 replies
  • 0 likes

Returning phone on contract end for new one

What is the process for returning phone in contract end in exchange for new phone/contract? Specifically.. I assume they let you keep both phones to do transfer of data etc.. **Labels Added**

jimy by I Plan to Stick Around
  • 618 Views
  • 3 replies
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Resolved! Charged twice for phone upgrade via Rogers Direct

Hi. I recently (June 2nd) upgraded my phone through the Rogers preferred program (corporate discount program) with Rogers Direct (online ordering portal for Rogers preferred program). I chose to pay for the phone upfront through the Rogers direct por...

Sonag by I've Been Here Awhile
  • 680 Views
  • 3 replies
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Negative Balance on Account.

I’m new to Rogers. I called and ordered 2 phones , pay a monthly fee for them and the plans together, I logged into my Rogers account and there was a negative 50$ charge in my account. Now I just ordered these phones 2 days ago, still haven’t receive...

Roger phone deals

I have also completed Thorongla pass. I have my own trekking company in Nepal Pokhara. Rogers deals are going backward. Freedom is offering iPhone 11 free of charge for 2 years contract. Monthly contract terms as low as 55 dollar a month . I am curre...

Keshabby1 by I've Been Here Awhile
  • 790 Views
  • 4 replies
  • 0 likes

Samsung s20 ultra pricing concerns

does anyone know why there is a massive discrepancy in pricing between retailers for the s20 ultra? Rogers lists the phone for $2300 and best buy/staples lists the price for $1599. Are they different models? *Added Labels*

amurr by I'm Here A Lot
  • 1089 Views
  • 4 replies
  • 0 likes